BenQ WDC20C User Manual
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BenQ WDC20C User Manual

BenQ WDC20C User Manual

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InstaShow™ S
User Manual
WDC20C
V 1.01

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Summary of Contents for BenQ WDC20C

  • Page 1 InstaShow™ S User Manual WDC20C V 1.01...

  • Page 2: Copyright

    The illustrations and the images in this guide are for your reference. BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society.

  • Page 3: Table Of Contents

    Table of contents Copyright ............................2 Disclaimer ............................. 2 BenQ ecoFACTS ......................... 2 Introduction ..........................5 Product features .............................. 6 Package content ............................... 7 Product specification ............................8 Overview ................................9 Button ......................................9 Host ......................................... 9 LED indicators of the Button and the Host ......................... 10 Installation ...........................11...
  • Page 4 Logging into the web management interface via a wireless network ................37 Getting started ...............................39 Top command buttons ................................39 Function bar ....................................39 Main column ....................................40 Information ....................................40 WAN ......................................42 Wireless Network .................................. 43 Pairing ......................................49 Advance Setting ..................................

  • Page 5: Introduction

    Introduction InstaShow™ S (or “the product” in this document) is a wireless device for corporate meeting rooms. Users expect devices to respond instantly, apps to launch and to control at their fingertips, and information to be available on demand. The product bypasses the complicated steps of IP addresses, driver installation, app execution, setting selection, etc.

  • Page 6: Product Features

    Product features The product is equipped with the following features: Features Description Simply connect the product into your USB-C™ port, then push the True Plug & Play button to start presenting immediately. The product doesn't need any software installation or execution. No Software There's no setup, configuration, or waiting for pop-ups to launch.

  • Page 7: Package Content

    Package content LOCK OPEN InstaShow™ S Buttons InstaShow™ S Host and Lid 4 Antennas Cradle Adapter & Plugs Extender Power Cable (EU Countries Only) Cable: HDMI A(M) to A(M) Screws & Rubber Foot Velcro Strap Quick Start Guide Quick Start Guide Regulatory Statements •...

  • Page 8: Product Specification

    Product specification Feature Color Black Video outputs HDMI 1.4, comply with HDCP Frame Rate Up to 60fps depending on environment Output resolution 720x480, 720x576, 1280x720, 1920x1080, up to 3840x2160 (30Hz) Video: 480p, 576p, 720p, 1080p Input resolution PC Timing: 640x480, 800x600, 1024x768, 1280x720, 1920x1080 Number of simultaneous connections 32 pcs Audio...

  • Page 9: Overview

    Overview Button Present key with LED indicator Press to start or stop presenting. Refer to indicators of the Button and the Host on page 10 more information. Split screen key Press to enable split screen presentations. USB-C™ connector Connect to a computer or laptop. RESET Poke the RESET hole to reset the device if the device stops responding.

  • Page 10: Led Indicators Of The Button And The Host

    Lid of InstaShow Host Refer to Attaching the Host to the ceiling on page for more information. Alignment hole LED indicators of the Button and the Host Please refer to the tables below for detailed indicator and status descriptions for the Button and the Host.

  • Page 11: Installation

    Installation This section will guide you on how to prepare the unit before its initial use. Environment check Before installing your InstaShow™ S kit, check the environmental conditions. 1. Do not install the device near heat sources like radiators or direct sunlight, or in a site with excessive dust or humidity.

  • Page 12: Assembling The Host

    Assembling the Host Assemble the Host with four antennas by turning the antennas clockwise (right) and counterclockwise (left) to fasten them tightly. Setting up the Host You are provided with four different ways to position the Host. The total weight of the Host Unit is 330g.

  • Page 13: Attaching The Host To A Ceiling Mount

    Attaching the Host to a ceiling mount If the display is mounted on the ceiling: 1. Attach the Host to the ceiling mount using the provided velcro strap. 2. Fix the Host to the mounting holder. 3. Use the supplied velcro to fix the mounting holder and the Host to the ceiling mount as shown in the illustration.
  • Page 14 2. Turn the lid counter-clockwise until it clicks into place. 3. When the lid is correctly installed on the Host the alignment hole on the lid should be pointed to the LOCK print at the front side of the Host. 4.

  • Page 15: Installing The Host On The Wall Or Trolley

    Installing the Host on the wall or trolley If you need to install the Host near a display: 1. Stick double-sided tape to the lid of the Host. 2. Affix the Host on the wall near the display. 3. Keep the antennas away from any signal obstructions. You can also place the Host on a mobile display trolley.

  • Page 16: Positioning The Host Antennas

    Positioning the Host antennas Once you have properly installed the Host, follow the guidelines below to position the antennas to maximize signal reception: For ceiling installation Position the antennas so that they are both pointed downwards at an angle roughly perpendicular to the ceiling: For ceiling mount installation •...

  • Page 17: For Table Placement

    • Avoid positioning the antennas in a horizontal manner, this may result in a weak signal reception: • If the Host is attached to a metallic ceiling mount ensure that the antennas are at least 3 cm away from the metal portion of the ceiling mount: 3 cm 3 cm For table placement...

  • Page 18: Assembling The Adapter

    Assembling the adapter Every adapter provided in the box includes a plug socket and plugs based on the region in which you purchased the product. Below are images of the standard American, standard European, standard Australian, and standard UK plugs: Standard American Standard European Standard Australian...

  • Page 19: Connecting The Hdmi Cable

    Connecting the HDMI cable Connect the HDMI cable to the HDMI out jack of the Host and the HDMI input jack of the projector. HDMI HDMI Power supply via a power adapter (If an extender power cable is included in the package) Connect the male connector of the extender power cable to the power jack of the Host, then connect the supplied power adapter to the female connector of the extender power cable, and then plug the other end of the power adapter into a wall socket.

  • Page 20: Lan Connection

    POWER HDMI For BenQ IFP (Interactive Flat Panel) products, please have power supplied via a power adapter. Do not keep the device powered on all the time. For better performance, power off the device for 30 minutes in every 24 hours then restart it.
  • Page 21 2. The LED indicator of the Button will flash green while the Button is starting up. 3. When the Button is ready to present, the LED indicator will turn solid green. Press the Present key when the LED indicator turns green. •...
  • Page 22 3. The LED indicator of the Button will flash green while the Button is starting up. 4. When the Button is ready to present, the LED indicator will turn solid green. Press the Present key when the LED indicator turns green. •...

  • Page 23: Pairing A Button And Host

    Pairing a Button and Host A product set includes a Host and two Buttons, which are paired before shipment. In such a case, you don’t need to pair them again. However, if you buy two or more product sets, and you want to pair a Button with a different Host, you need to follow the instruction below.
  • Page 24 3. Press the PAIRING key of the Host for five seconds, the LED indicator of the Host will blink blue for two minutes, waiting to pair with a Button. 00:00:00 00:00:05 If the Host is attached to the ceiling so that it is not easy to press the PAIRING key, please use the pairing process in the web management interface.

  • Page 25: Storing Buttons And Usb Cable In The Cradle

    5. The LED indicator of the Button turns static green and a “Pairing complete” message will be shown when the Host and Button are successfully paired. Pairing complete The maximum number of Buttons you can pair with one Host is 32. Storing Buttons and USB cable in the cradle You are provided with two different ways to store the Buttons in the cradle.

  • Page 26: Resetting A Button

    Reset the Host using the following steps: 1. Connect the power port on the Host to a power source and wait for at least 90 seconds. After the Host has been connected to a power source for at least 90 seconds, the Host LED may indicate any one of the statuses described in LED indicators of the Button and the Host.

  • Page 27: Enabling Network Standby Mode

    2. Connect the USB-C™ connector on the Button to a powered on laptop and wait for at least 30 seconds. After the Button has been connected to a powered on laptop for at least 30 seconds, the Button LED may indicate any one of the statuses described in LED indicators of the Button and the Host.

  • Page 28: Starting And Stopping Presentations

    Starting and stopping presentations This section will guide you on how to start and stop a presentation using the product. Getting ready Make sure that all the connected devices have been powered on and ready for the presentation. As the product could work with different projectors, IFPs, TVs, or monitors with standard HDMI ports, the steps required to start a presentation may vary according to the actual environment and your display specifications.

  • Page 29: Idle Presentation

    3. Please follow the instruction on the Guide screen to supply power to the Button. You can also Setting up and powering a Button on page 20 for more information. The LED indicator on the Button is static green when the Button is connected and working properly. 4.

  • Page 30: Split Screen Presentations

    3. Users can press the Present key to return to the presentation. Present Split screen presentations The product allows up to 4 users to present simultaneously in a split screen orientation. Starting a split screen presentation 1. Connect a Button to each computer that will be presenting in the split screen presentation. See Setting up and powering a Button on page 20 for more information.

  • Page 31: Switching From A Split Screen To A Full Screen Presentation

    4. Once a notification appears on-screen indicating that the split screen function has been enabled, press the Present key on the Button of the second computer that wants to join the split screen presentation. 5. Repeat step 4 for all other users that want to join the split screen presentation. •...

  • Page 32: Presenting With Mobile Devices

    Presenting with mobile devices Users with mobile devices can connect their mobile devices to the Host and make a presentation via the InstaShare app by following the steps below: 1. Install the InstaShare app on your mobile device using the QR code located on the guide screen. 2.

  • Page 33: Touch Back

    Touch back When a Host is connected to a touchscreen display and a PC is presenting via a Button, you can use a USB Type-A cable to connect any of the USB ports located at the rear of the Host to the touch input USB port of the display to control the interface of the PC remotely via touch gestures on the display.

  • Page 34: Web Management

    Web management The product is equipped with a web management interface that enables you to configure its features through a browser such as Google Chrome (version 49.0.26), Internet Explorer (version 8.0), or Firefox (version 46.0.1). The features may vary according to different firmware versions. Accessing the web management interface Logging into the web management interface via direct connection 1.
  • Page 35 3. The default IP address of your Host is 192.168.20.1. Change your laptop's IP address to 192.168.20.x (e.g. 192.168.20.100). 4. On your browser, enter the IP address: 192.168.20.1. At the first access to the web management interface or after a firmware upgrade, you may be prompted to change the password to proceed.
  • Page 36 If you are not requested to change the password on the login page, enter the default user name (admin) and your password (as changed earlier). 5. You will successfully log into the web management interface. Web management...

  • Page 37: Logging Into The Web Management Interface Via Lan

    Logging into the web management interface via LAN If your Host is connected to your LAN, you can enter the IP Address shown on the screen via a web browser. Logging into the web management interface via a wireless network The product supports 802.11 ac/n.
  • Page 38 1. Go to Settings > Wi-Fi, and you can find the SSID of your Host: WDC20_c7a3ae. 2. Enter the default password "WDC20_c7a3ae" and press Connect. 3. Access the web management interface following step 4-5 of Logging into the web management interface via direct connection on page Web management...

  • Page 39: Getting Started

    Getting started You can now use the web management interface to configure various settings of your Host. Main column Top command buttons Function Top command buttons Change language 1. The default language is English. To change the interface language, go to the language settings panel and you can see all available languages.

  • Page 40: Main Column

    Main column The main column shows the detailed content from the function bar. Information Click Information and you will see detailed information for System Information, WAN, Wireless Network, My Screen, and Screen Message. You can change the Host Name under System Information. If the SSID (host name) is changed, you need to pair the Button(s) to the Host again.
  • Page 41 You can change the background image for the Host’s guide screen and/or idle screen by selecting Custom in the Guide Screen or Idle Screen fields, then clicking the Select Image button that appears, and then navigating to and selecting the image file on your local folder you want as either the Hosts Guide Screen or Idle Screen.

  • Page 42: Wan

    You can enter messages under Screen Message. After filling in a message, press Apply to proceed. Your message will be shown at the top of the Guide/Idle Screen. For Screen Message, the maximum lines allowed is 1 line, and the maximum number of characters allowed per line is 100 characters (alphanumeric or Chinese).

  • Page 43: Wireless Network

    Wireless Network Click Wireless Network and you will see the Setting, Wi-Fi Radio Setup, and Wireless Nodes Status menu for the Host. Setting The Wi-Fi SSID for the Host is displayed in the SSID field. The SSID for the Host is based on the Host Name set in the Information >...
  • Page 44 Wi-Fi Security Option provides the user WPA2 Personal and WPA2 Personal Mixed security options for the Host’s wireless connection when users access the web management interface via a wireless network. WPA2 Personal allows only users with Advanced Encryption Standard (AES) encryption to connect to the Host.
  • Page 45 You can choose the available frequencies for the Host’s Wi-Fi signal in the 2.4G Enable and 5G Enable fields. A 2.4G Wi-Fi signal is a signal that features a larger coverage range but slower data speeds and is more commonly used by older mobile devices, while a 5G Wi-Fi signal features faster data speeds at a smaller range.
  • Page 46 In the 2.4G Channel and 5G Channel fields you can configure the Host to automatically select the wireless channel with the best performance for either signal during the initial setup of the Host by selecting Auto, or you can select a wireless channel manually. The default 2.4G Channel and 5G Channel setting for the Host is Auto.
  • Page 47 In the 2.4G Channel Width and 5G Channel Width fields you can configure the channel width for your 2.4G and/or 5G Wi-Fi signal. The available options for 2.4G Channel Width and 5G Channel Width may vary. The default channel width for 2.4G Channel is 20MHz while the default channel width for 5G Channel is 40MHz.
  • Page 48 After you configure all the Wireless Network settings, press Apply to proceed. Wireless Nodes Status The Wireless Nodes Status sub-menu lists all the devices connected to the Host via Wi-Fi indicates their MAC Address, Device Name, IP Address, Wi-Fi channel used (2.4G/5G), and connection time (Uptime).

  • Page 49: Pairing

    Pairing Click Pairing and you will see Pairing and Pairing Status. Pairing is used when the Host is attached to the ceiling as it is not easy to press the PAIRING key of the Host when the device is high on the ceiling. You can pair a Button and Host via the web management interface.
  • Page 50 5. Press Start pairing to pair the Host to the Button via the web management interface, you will have two minutes to pair with the Button. 6. Press the split screen key on the side of the Button for five seconds. The LED indicator of the Button will blink blue for about 10 seconds.

  • Page 51: Advance Setting

    8. You may press Stop pairing anytime to stop the pairing process. Advance Setting Click Advance Setting to adjust Firewall, Host Output Resolution, Screen Scale, 4 Way Split, Stream Encryption, Login Code, HDCP Auto, Allow AirPlay and Chromecast, and Network Standby. Firewall is a security setting that allows you to block/reject users from accessing the Host via its WAN port in order to protect it from hacking.
  • Page 52 Host Output Resolution configures the Host’s output resolution for video broadcast by the Host. When Host Output Resolution mode is set to Auto the Host will select the output resolution based on the connected display’s native timing, or you can select an output resolution manually. Screen Scale allows users to adjust the borders of the Host’s video output so that it properly fits the screen of the connected display.
  • Page 53 4 Way Split enables or disables split screen presentations and has the same function as the split screen button on a Button. See Split screen presentations on page 30 for more information split screen presentations. Stream Encryption is a security setting that allows you to select the level of encryption for the connection between the Host and Buttons in order to protect it from hacking.
  • Page 54 HDCP Auto is a security setting that allows you configure whether or not HDCP digital copy protection is automatically enabled for the content output by the Host. The default setting for this field is On, which means that HDCP copy protection will be automatically enabled by Host for content that features HDCP copy protection and disabled for content that does not feature HDCP copy protection.
  • Page 55 Network Standby allows you to set the time of inactivity before the Host enters network standby mode. After you configure all the Advance Setting items, press Apply to proceed. If you want to restart the Host, click Restart and the Host will restart. If you want to place the Host in sleep mode, click Sleep.

  • Page 56: Scheduling

    Scheduling You can change the schedule by clicking Scheduling. You can set System Time and Periodical Restart. You can select your Time Zone and the NTP Server from which the time is obtained. You can check Enable to set Periodical Restart. You can also set restart time and day. After you configure all the Scheduling settings, press Apply to proceed.

  • Page 57: Tool

    Tool By clicking Tool, you can adjust Password Setup, Firmware Upgrade, Configuration Management, Wi-Fi Traffic Test, and Log Setting. Password Setup You can change Password by: 1. Entering your old password. 2. Entering your new password. 3. Entering your new password again to confirm your new password. 4.
  • Page 58 Firmware Upgrade The Firmware Upgrade sub-menu allows you to check for and execute firmware upgrades for both the Host and Button. • Checking for Upgrades (for Host) Before checking for a new firmware upgrade for your Host, ensure that the Host is connected via the WAN port to a router with access to the Internet, then click the New Firmware Check button to check for a firmware upgrade.
  • Page 59 To perform a direct upgrade from an upgrade file located on your local computer follow the steps below: Before executing a direct firmware upgrade, please contact your BenQ regional office for access to the upgrade files. 1. Click the Select File button in the Firmware File field.
  • Page 60 3. Click the Firmware Upgrade button in the Firmware File field. When performing any type of upgrade DO NOT do any of the following: • Power off or press the reset button on the Host or Button. • Close the browser window of the web management interface. Failure to follow these warnings will result in firmware upgrade failure and subsequent product failure.
  • Page 61 3. Select the Button you want to upgrade and then click the Firmware Upgrade button in the Upgrade selected InstaShow S button field. When performing any type of upgrade DO NOT do any of the following: • Power off or press the reset button on the Host or Button. •...
  • Page 62 Configuration Management Configuration backup files feature the configuration settings for your Host except for the host name, SSID and wireless password settings, and pairing status. In Configuration Management, you can choose Import Configuration File, Export Partial Configuration File, Export Complete Configuration File, and Factory Default.
  • Page 63 You can export a full configuration backup in the Export Complete Configuration File sub-menu 1. Clicking Export. 2. Navigating to the folder you want to save the backup file to in your local computer and then choosing Save. The exported configuration file can only be imported by the same Host that exported the file. The configuration file cannot be imported by any other Hosts.
  • Page 64 1. Select the channel you want to test the speed of in the Option Channel field. 2. Click the Settings button to set the channel test. Web management...
  • Page 65 3. Click the Test button. The results of the test will be shown in the main window. Web management...

  • Page 66: Legal Announcement

    Log Setting Logs are records of all system activity for your Host, which may be used by support technicians to track errors or locate bugs. In the Log Setting menu, download the system log to your local computer by clicking Download To PC, clear the system log by clicking Clear Log, and view the system log in the System Log View window.

  • Page 67: Troubleshooting

    Change the default audio output on the audio system second screen (BenQ to the second screen (BenQ of the meeting InstaShow™ S) from InstaShow™ S) on the laptop. room. the EDID of the Button.
  • Page 68 Category Problem Cause Solution 1. The Host will restore the Wi-Fi connection The wireless automatically. Your content is connection is lost 2. If this fails, the LED indicator removed from the between the Button of your Button starts blinking display and the LED and Host.
  • Page 69 Category Problem Cause Solution The display is Switch on the display. switched off. The wrong input is Select the correct input. selected. The display cable is Insert the HDMI cable between not connected the Host and the display device properly. again.
  • Page 70 Category Problem Cause Solution When presenting a video file via Gom Use other media players to play Windows Media Player, the Media player video files, such as Windows Software full-screen image is Media Player. cut into upper and lower halves. 1.

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