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Problem
No signal.
The picture and sound
remain frozen, or
macro blocks or similar
distortion are visible on
the screen.
Possible cause
The receiver is not connected to
the antenna (terrestrial or satellite
antenna).
Damaged or defective connectors
(F-connectors (DVB-S2) or IEC-
connectors (DVB-T2).
DVB-T2, DVB-S2: The antenna
(terrestrial or satellite) is damaged.
DVB-T2: Out of digital signal area.
DVB-T2: An active antenna requires
that the antenna power/external
power is switched ON.
Wrong direction of the antenna.
DVB-S2: Incorrect values of some tuner
parameters (e.g. one/some channel(s)
changed to another transponder).
DVB-S2: Incorrect values of LNB
parameters.
Multiswitch is defective or power cable
or power adapter of Multiswitch is
unplugged.
DVB-T2, DVB-S2: The transmission
signals are too weak or have
reflections/interference.
DVB-S2: The connecting cable at the
signal source is too long (too high
cable attenuation).
DVB-T2, DVB-S2: The antenna is not
properly adjusted.
What to do
Check the lead of the antenna
or cable.
Check that the coaxial cable is
correctly fitted to the antenna
input on the receiver.
Check connectors for visible
damage.
Check the antenna for visible
damage.
Check with your dealer or
contact your local Service.
Switch the antenna power of
the receiver ON/connect an
external power source.
Check the signal strength
and quality and adjust your
antenna correctly, or contact
your local Service.
Set the values of the tuner
parameters correctly, refer to
the Installation menu in the
user manual of your receiver.
Set the values of the LNB
parameters correctly, or
contact your local Service.
Check that the power cable or
power adapter of Multiswitch
is plugged to the wall outlet.
Contact your local Service.
Press the INFO key on the
remote control 2x to call up
signal bars to visually assess
quality (parameter should be
visible on the bottom of the
infobars). Contact your local
Service.
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