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the right to use the 112 emergency call system
instead of the Mercedes-Benz emergency call sys-
tem.
Contact address for carrying out deactivation of
the Mercedes-Benz emergency call system are
the local dealers.
Processing of personal data via the 112 emer-
gency call system (EU eCall)
All processing of personal data via the 112 emer-
gency call system (EU eCall) corresponds with the
specifications in the EU Regulation 2016/679 "on
the protection of natural entities with regard to
the processing of personal data (GDPR)" and is
based particularly on the necessity of upholding
the vital interests of the affected person in
accordance with Article 6, Clause 1, Letter d of
the GDPR.
The processing of this type of data is strictly limi-
ted to the purpose of operating the emergency
calls to the standard European emergency call
number 112.
Data recipient
The recipients of data that is processed by the
112 emergency call system (EU eCall) are the rel-
evant emergency call inquiry terminals. These are
configured by the appropriate authorities of the
respective country in which they are located to
first accept and subsequently process emergency
calls to the standard European emergency call
number 112.
Arrangements for data processing
Both emergency call systems are designed so that
the following requirements are fulfilled:
The data contained in the system memory is
R
not accessible outside the system prior to the
initiation of an emergency call.
Both emergency call systems cannot be
R
traced and there is no continuous tracking in
normal operation.
The data in the system's internal memory is
R
automatically and continuously deleted.
The location data of the vehicle is continu-
R
ously overwritten in the system's internal
memory, so that no more than the last three
current locations required for the normal func-
tion of the system are available.
F232 0017 02
MBUX multimedia system 483
The record of the activity data of both emer-
R
gency call systems is only kept for as long as
is required to fulfil the purpose of handling the
emergency call, and under no circumstances
for more than 13 hours after the time that an
emergency call is initiated.
Rights of persons affected by the data processing
The person affected by the data processing (the
vehicle owner) has the right to access the data
and if applicable can demand the correction, dele-
tion or barring of data that affects him or her and
that the processing of which does not correspond
with the GDPR regulations. Each correction, dele-
tion or barring carried out according to this regu-
lation must be shared with the third party to
which the data has been transmitted, provided
this does not prove to be infeasible and does not
incur disproportionate expenditure.
The person affected by the data processing has
the right to complain to the appropriate data pro-
tection authority should they be of the opinion
that their rights have been infringed by the pro-
cessing of their personal data.
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