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You can recognise a fault in the emergency
call system by the following displays:
A corresponding message will also appear
R
in the driver's display.
The SOS button lights up red continuously.
R
▌Triggering an automatic emergency call
Requirements
The vehicle is switched on.
R
The starter battery is sufficiently charged.
R
Both the Mercedes-Benz emergency call system
as well as the 112 emergency call system (EU
eCall) automatically initiate an emergency call:
After activation of the restraint systems such
R
as airbags or seat belt tensioners after an
accident
After an automatically initiated emergency
R
stop by Active Emergency Stop Assist
The emergency call has been made:
A voice connection is established with the
R
emergency call centre.
A message with accident data is transmitted
R
to the emergency call centre.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
If no connection can be made to the public emer-
gency services, a corresponding message
appears in the display.
Dial the emergency number 112 or the appro-
#
priate local emergency call number on your
mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emergency
call centre.
On the basis of the call, the emergency call
R
centre decides whether it is necessary to call
rescue teams and/or the police to the acci-
dent site.
If no vehicle occupant answers, an ambulance
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is sent to the vehicle immediately.
F232 0017 02
MBUX multimedia system 479
▌Triggering a manual emergency call
To use the SOS button in the overhead con-
#
trol panel: press the SOS button at least one
second long (
page 468).
/
or
To use voice control: use the voice commands
#
of the MBUX voice assistant (
The emergency call has been made:
A voice connection is established with an
R
emergency call centre.
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emergency
call centre.
On the basis of the call, the emergency call
R
centre decides whether it is necessary to call
rescue teams and the police to the accident
site.
A message with accident data is transmitted
R
to the emergency call centre.
If no connection can be made to the public emer-
gency services, a corresponding message
appears in the display.
page 357).
/
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