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The use of both emergency call systems is
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exempt from charges.
Both emergency call systems only function in
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areas in which the mobile phone network pro-
viders offer mobile phone coverage.
Differences between the Mercedes-Benz emergency call system and the 112 emergency call system (EU eCall)
Mercedes-Benz emergency call system
The Mercedes-Benz emergency call system is permanently logged in to
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the mobile phone network.
Automatic and manual Mercedes-Benz emergency calls are transmitted
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to a Mercedes-Benz emergency call centre.
In the event that the emergency call centre of the Mercedes-Benz emer-
gency call system cannot be reached (e.g. due to a lack of network cov-
erage), the 112 emergency call is carried out automatically.
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The 112 emergency call system (EU eCall) in
your vehicle meets the delegated regulation
EU 2017/79. Proper and full functionality of
the 112 emergency call system (EU eCall)
depends on circumstances beyond the influ-
ence of Mercedes-Benz AG. This includes
mobile network coverage and the technical
For both systems, insufficient network cover-
age from the mobile phone network providers
can result in an emergency call not being
transmitted.
112 emergency call system (EU eCall)
If you decide on the 112 emergency call system (EU eCall) only, then the
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system only logs in to the mobile phone network after the triggering of a
manual or automatic emergency call.
The 112 emergency call system (EU eCall) transmits automatic and
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manual emergency calls directly to public coordination centres.
infrastructure of the public reception centres
in the respective countries.
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Please observe that in the event of a repair
genuine Mercedes-Benz batteries must be
used which have been certified pursuant to
the delegated regulation EU 2017/79 (Appen-
F232 0017 02
MBUX multimedia system 477
dix I). Other manufacturers are also permitted
provided their batteries are certified accord-
ing to the delegated regulation EU 2017/79.
There is the option of deactivating the Mercedes-
Benz emergency call system and using only the
112 emergency call system (EU eCall). Contact
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