Table Of Contents; Contents - NEC Express5800/R120g-1E Maintenance Manual

Contents

Manuals ................................................................................................................................................................. 2
Contents ................................................................................................................................................................ 3
Conventions Used in This Document .................................................................................................................... 6
Signs and symbols for safety ........................................................................................................................ 6
Notations used in the text .............................................................................................................................. 7
Optical disk drive ........................................................................................................................................... 7
Hard disk drive .............................................................................................................................................. 7
Removable media ......................................................................................................................................... 7
Abbreviations of Operating Systems (Windows) ........................................................................................... 8
Trademarks ........................................................................................................................................................... 9
License Notification ............................................................................................................................................. 10
Warnings and Additions to This Document .......................................................................................................... 13
Latest editions ............................................................................................................................................. 13
Chapter 1 Maintenance .................................................................................................................................... 14
1.
Relocation and Storage ............................................................................................................................... 15
2.
Daily Maintenance ....................................................................................................................................... 16
2.1
Checking and Applying Updates ...................................................................................................... 16
2.2
Checking Alerts ................................................................................................................................ 16
2.3
Checking STATUS LED ................................................................................................................... 17
2.4
Backup ............................................................................................................................................. 17
2.5
Cleaning ........................................................................................................................................... 17
2.5.1
Cleaning the server ............................................................................................................ 18
2.5.2
Cleaning the tape drive ...................................................................................................... 18
2.5.3
Cleaning the keyboard and mouse .................................................................................... 18
3. User Support ............................................................................................................................................... 19
3.1
Maintenance Services ..................................................................................................................... 19
3.2
Before Asking for Repair .................................................................................................................. 19
4.
Collecting Failure Information ..................................................................................................................... 20
4.1
Collecting Event Logs ...................................................................................................................... 20
4.1.1
Windows Server 2012 R2 / Windows Server 2012 ............................................................ 20
4.1.2 Windows Server 2008 R2 .................................................................................................. 23
4.2
Collecting Configuration Information ................................................................................................ 24
4.2.1
Windows Server 2012 R2 / Windows Server 2012 ............................................................ 24
4.2.2
Windows Server 2008 R2 .................................................................................................. 25
4.3
Collecting User-Mode Process Dump .............................................................................................. 25
4.4
Collecting Memory Dump ................................................................................................................. 25
5.
Troubleshooting .......................................................................................................................................... 26
5.1
Problem of Powering On .................................................................................................................. 26
5.2
Problem of Starting EXPRESSBUILDER ......................................................................................... 27
5.3
Problem of Installing OS .................................................................................................................. 29
5.4
Problem of Starting OS .................................................................................................................... 33
5.5
Problem of RAID System ................................................................................................................. 34
5.6
Problem of Internal Devices and Other Hardware ........................................................................... 37
5.7
Problem of OS Operation ................................................................................................................. 39
5.8
Problem of EXPRESSBUILDER on Windows .................................................................................. 40
5.9
Problem of Bundled Software .......................................................................................................... 41
5.10
Problem of Optical Disk Drive .......................................................................................................... 41
5.11
Problem of Powering Off .................................................................................................................. 42
Express5800/R120g-1E Maintenance Guide
Contents
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