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5800/120Ee
XPRESS
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U s e r ' s G u i d e

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Troubleshooting

   Also See for NEC Express5800

   Summary of Contents for NEC Express5800

  • Page 1

    5800/120Ee XPRESS U s e r ’ s G u i d e...

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    5800/120Ee XPRESS U s e r ’ s G u i d e...

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    NEC Solutions (America), Inc. To allow for design and specification improvements, the information in this document is subject to change at any time, without notice.

  • Page 5: Table Of Contents

    Contents Proprietary Notice Using This Guide Text Conventions ....................... viii Related Documents ......................ix Safety Notices ........................x Safety Notices for Users Outside of the U.S.A. and Canada .......... xi Care and Handling....................... xii 1 System Overview Overview ..........................1-2 System Chassis........................

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    3 Configuring Your System Configuring Your System....................3-2 BIOS Setup Utility......................3-3 Using the BIOS Setup Utility..................3-3 BIOS Setup Configuration Settings................3-4 Main Menu ........................3-5 Advanced Menu ......................3-6 Advanced Submenu....................3-6 Memory Reconfiguration Submenu ..............3-6 CPU Reconfiguration Submenu ................3-7 Peripheral Configuration Submenu ...............3-7 Peripheral Configuration Submenu (Continued) ...........3-7 PCI Device Submenu.....................3-9 Option ROM Submenu..................3-9 Numlock Submenu ....................3-10...

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    Removing EMI Shields and Filler Panels ................ 4-28 Removable Media Devices....................4-29 Installing a 5.25-Inch Device ..................4-29 Removing a 5.25-Inch Device ..................4-31 5 Problem Solving Problem Solving......................... 5-2 Static Precautions ....................... 5-2 Troubleshooting Checklists....................5-3 Initial System Startup....................5-3 Running New Application Software ................

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    C Installing and Configuring Windows 2000 and Windows NT 4.0 Windows 2000........................C-2 Device Drivers......................C-2 Installation Assumption....................C-3 Preparation ........................C-4 ® Installing Microsoft Windows 2000 Operating System ..........C-5 Installing LAN Adapters....................C-6 Driver Installation for the Intel PRO/100+ LAN Adapter........C-6 Driver Installation for the ATI RAGE XL Display Adapter........

  • Page 9: Using This Guide

    Using This Guide The E 5800/120Ee User’s Guide provides a quick reference to information about XPRESS your system. Its goal is to familiarize you with your system and the tasks necessary for system configuring and upgrading. This guide contains the following information: Chapter 1, “System Overview”...

  • Page 10: Text Conventions

    Text Conventions This guide uses the following text conventions. Warnings, cautions, and notes have the following meanings: WARNING Warnings alert you to situations that could result in serious personal injury or loss of life. ! CAUTION Cautions indicate situations that can damage the system hardware or software. Note: Notes give important information about the material being described.

  • Page 11: Related Documents

    Related Documents In addition to this guide, the following system documentation is included with your server either as electronic files on E or as paper copy shipped with your server. XPRESS UILDER System Release Notes Release Notes provide you with the latest information about your system. This information was not available to be included in your user's guide at the time it was developed and released.

  • Page 12: Safety Notices

    Safety Notices Caution: To reduce the risk of electric shock which could cause personal injury, follow all safety notices. The symbols shown are used in your documentation and on your equipment to indicate safety hazards. Warning: Lithium batteries can be dangerous. Improper handling of lithium batteries may result in an explosion.

  • Page 13: Safety Notices For Users Outside Of The U.s.a. And Canada

    Safety Notices for Users Outside of the U.S.A. and Canada PELV (Protected Extra-Low Voltage) Integrity: To ensure the extra-low voltage integrity of the equipment, connect only equipment with mains-protected electrically- compatible circuits to the external ports. Remote Earths: To prevent electrical shock, connect all local (individual office) computers and computer support equipment to the same electrical circuit of the building wiring.

  • Page 14: Care And Handling

    Care and Handling Use the following guidelines to properly handle and care for your system. Protect the system from extremely low or high temperatures. Let the system warm (or cool) to room temperature before using it. Keep the system away from magnetic forces. Keep the system dry.

  • Page 15: System Overview

    System Overview Overview System Chassis Power Supply Peripheral Bays System Board Features AC Link Mode Remote Power-On (Wake ON LAN) Function Degradation Feature System Security...

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    Overview Your server is a modular, multiprocessing server based on the Intel Pentium® III microprocessor family. It is a solid performer and offers the latest technology. The combination of compute performance, memory capacity, and integrated I/O provides a high performance environment for many server market applications. These range from large corporations supporting remote offices to small companies looking to obtain basic connectivity capability such as file and print services, e -mail, web access, web site server, etc.

  • Page 17

    Error notification BIOS password feature Security feature (security lock). As application requirements increase, you can expand your server with an additional processor, additional memory, add-in boards and peripheral devices: tape devices, CD-ROM, diskette drives and hard disk drives. Also included with your system is: Six PCI expansion slots for add-in boards including four 33MHz PCI bus slots and two 66MHz PCI bus slots Embedded PC-compatible support (serial, parallel, mouse, keyboard, diskette,...

  • Page 18

    System Chassis The system chassis (Figure 1-2) is an easy-to-expand, fabricated metal structure. The major system components are shown in the following illustration. System power supply CD-ROM drive 5 ¼-inch device bay Cable protector (shaded area) 3.5-inch floppy disk drive Hard Disk Drive Bay Hard disk drive (option) Cooling fan...

  • Page 19

    Power Supply The 264-watt auto-voltage-sensing power supply provides system power. The power supply operates at 115 or 230 VAC at an operating frequency of 50/60 Hz. It is designed to comply with existing emission standards and provides sufficient power for a fully loaded system configuration.

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    System Board Features The system board (Figure 1-3) offers a “flat” design with the processor and memory subsystems residing on the board. This figure shows the major components on the system board. The following subsections describe the system board major components. Power supply connector Front panel connector DIMM sockets (Slot #1, Slot #2, Slot #3,...

  • Page 21: Pentium Iii Processor

    Pentium III Processor Depending on system configuration, your server includes one or two Pentium III processors. Each Pentium III plugs into a ZIF (Zero Insertion Force) socket on the system board. The processor includes a numeric coprocessor, a 256KB L2 cache and operates at a bus speed of 133MHz.

  • Page 22: I/o Expansion Slots

    I/O Expansion Slots Your server's expansion capabilities meet the needs of file and application servers for high performance I/O by providing a combination of PCI expansion slots. The I/O expansion slots in your server are located on the system board. See Figure 1-4. The system board has two 66 MHz PCI connector slots that accommodate 64-bit PCI cards and four 33 MHz PCI connector slot that accommodate 32-bit PCI cards.

  • Page 23: Ide Controller

    IDE Controller The system includes a dual channel enhanced IDE 32 bit interface controller for intelligent disk drives with disk controller electronics onboard. The IDE controller provides support for the internally mounted CD-ROM. The device controls: PIO and DMA transfer modes Mode 4 timings Transfer rates up to 33 MB/s Buffering for PCI/IDE burst transfers...

  • Page 24: Peripheral Controller

    Pixel resolutions up to 1280 X 1024 Analog VGA monitors (single and multiple frequency, interlaced and non- interlaced) with a maximum vertical retrace non-interlaced frequency of 100 Hz. Peripheral Controller The advanced integrated peripheral controller supports two serial ports, two universal serial ports, one parallel port, diskette drive, PS/2-compatible keyboard and mouse, and integrated Real Time Clock (RTC).

  • Page 25: Ac Link Mode

    ! CAUTION Only when the AC power is disconnected is the system completely off. The sleep states are defined as follows: s0: Normal running state. s1: Processor sleep state. No context will be lost in this state and the processor caches will maintain coherency.

  • Page 26: Remote Power-on (wake On Lan) Function

    POST (Power On Self-Test, self-diagnosis program after power on). POST runs automatically during system startup. Failed DIMMs, processors, and cooling fan may be identified by a POST error code display, or by viewing NEC ESMPRO error messages. System Security Security with Mechanical Locks and Monitoring To help prevent unauthorized entry or use of the system, the system includes a fully lockable side panel.

  • Page 27: Setting Up The System

    Setting Up the System Overview Selecting a Site Unpacking the System Getting Familiar with the System Making Connections Connecting the Power Cord Powering On Your System...

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    Overview This chapter describes how to select a site, make cable connections, and power on the system. Information on front and rear panel features, switches and LEDs are also included in this chapter. Selecting a Site The system operates reliably in a typical office environment. Choose a site that is: Near grounded, three-pronged power outlets.

  • Page 29

    Unpacking the System WARNING Your system weighs approximately 45 pounds (20.41 kg). If your system contains numerous optional boards and peripheral devices, it will weigh more. To avoid personal injury, make sure you have someone help you lift or move the system.

  • Page 30: Front View

    Getting Familiar with the System Before setting up your system, you should become familiar with the system’s features, such as the location of your system's front and rear panel switches, indicators and connectors, etc. Note that this section describes the tower-based system controls (switches and indicators) and connectors, which are identical for the rack-mount system.

  • Page 31: Rear View

    Rear View Figure 2-1 shows the location of the following rear system features and controls. SVGA monitor SVGA monitor 15-pin connector (Blue) connector Mouse connector PS/2-compatible 6-pin mini-DIN connector (Green) Keyboard PS/2-compatible 6-pin mini-DIN connector (Purple) connector Dump Switch Press this switch to collect server event logs. Serial port 1 (right) COM1 serial port 9-pin connector (Turquoise) Serial port 2 (left)

  • Page 32: Making Connections

    Making Connections If your system normally operates without a video display or keyboard (for example, as a network server), you must install a video display and keyboard to configure the system. You may remove them after running the BIOS Setup Utility.

  • Page 33: Connecting The Power Cord

    Connecting the Power Cord Plug the female end of the AC power cord into the input receptacle on the rear of the power supply cage. Plug the male end of the power cord into NEMA 5- 15R outlet for 100-120 VAC or NEMA 6-15R outlet for 200-240 VAC. If the power cord supplied with the system is not compatible with the AC wall outlet in your region, obtain a suitable power cord that meets the following criteria.

  • Page 34: Powering On Your System

    Powering On Your System Power on your system as follows. 1. Make sure all external devices, such as a video display, keyboard, and mouse have been connected, and the power cords are connected. 2. Power on the video display and any other external devices. 3.

  • Page 35: Configuring Your System

    Configuring Your System Configuring Your System BIOS Setup Utility Configuring System Board Jumpers...

  • Page 36

    Configuring Your System Configuration and setup utilities are used to change your system configuration. You can configure your system, as well as option boards you may add to your system, using the BIOS Setup Utility. Several unique system parameters are configured using the BIOS Setup, which is stored in the system FLASH memory.

  • Page 37: Bios Setup Utility

    BIOS Setup Utility The BIOS Setup Utility is used to change system configuration parameters. The utility is resident in the system FLASH memory and does not require a diskette or an operating system present to run. Using the BIOS Setup Utility You access the BIOS Setup utility when you turn on or reboot your system.

  • Page 38: Bios Setup Configuration Settings

    Function in Setup Menu F1 or Alt-H Get Help about an item. Exit the current menu and return to the previous menu. Left or right arrow keys Move between menus. Up or down arrow keys Move cursor up and down. The cursor moves only to the settings that you can change.

  • Page 39: Main Menu

    Main Menu Choices or Feature Display Only Description Your Setting Processor Type ——————— (Display Only). Shows the type of processor installed. Processor Speed 1.26GHz (Display Only). Indicates the processor speed. Cache RAM 512KB (Display Only). Indicates the cache RAM size. System Memory 640KB (Display Only).

  • Page 40: Advanced Menu

    Boot-time Diagnostic Disabled Disables or enables display of Screen Enabled the diagnostic screen during boot instead of the NEC logo. The Boot-time diagnostic screen is automatically enabled if redirection or RomPilot is enabled. RomPilot Support Disabled Disables or enables RomPilot Enabled support.

  • Page 41: Cpu Reconfiguration Submenu

    Feature Display Only Description Your Setting DIMM Group #1 Status Normal* (Display Only) DIMM Group #2 Status Normal* (Display Only) DIMM Group #3 Status Normal* (Display Only) DIMM Group #4 Status Normal* (Display Only) Press ENTER Clear DIMM Errors Clears the DIMM group error status information.

  • Page 42

    Feature Display Only Description Your Setting Parallel Port Disabled Disables the parallel port or 378, IRQ5 selects the base address and 378, IRQ7 interrupt (IRQ) for the Parallel 278, IRQ5 port. 278, IRQ7 3BC, IRQ5 3BC, IRQ7 Auto Parallel Mode Output only Selects the parallel port Bi-directional...

  • Page 43: Pci Device Submenu

    PCI Device Submenu Choices or Feature Display Only Description Your Setting PCI IRQ2 Disabled PCI devices use hardware Auto Select — interrupts called IRQs. A PCI PCI IRQ15 IRQ3 device cannot use IRQs already in IRQ4 use by ISA devices. Use"Auto" only IRQ5 if no ISA legacy cards are installed.

  • Page 44: Numlock Submenu

    Numlock Submenu Choices or Feature Display Only Description Your Setting Auto Numlock Selects the power-on state for Numlock. Key Click Disabled Disables or enables keyclick. Enabled Keyboard Auto- 2/sec Selects key repeat rate. repeat Rate 6/sec 10/sec 13.3/sec 18.5/sec 21.8/sec 26.7/sec 30/sec Keyboard Auto-...

  • Page 45: Security Menu

    Security Menu Note: Enabling the Supervisor Password field requires a password for entering Setup. The passwords are not case sensitive. Choices or Feature Display Only Description Your Setting Supervisor Password Clear Status only, user cannot modify. Once set, this can be disabled by setting it to a null string, or by clearing password jumper on system board (see System Board Jumpers in this...

  • Page 46: Secure Mode

    Secure Mode Choices or Display Feature Only Description Your Setting Secure Mode Timer Disabled Select a time period to 1 min place the server in the 2 min Secure Mode after the last 5 min keyboard or mouse 10 min activity.

  • Page 47: Thermal Sensor Submenu

    Thermal Sensor Submenu Choices or Feature Display Only Description Your Setting Enabled Thermal Sensor When enabled determines if Disabled the BIOS will disable boot (if temperature is not within a safe range). Upper Limit Sets the upper temperature limit in centigrade. Lower Limit Sets the lower temperature limit in centigrade.

  • Page 48: Boot Menu

    Boot Menu Use the up or down arrow keys to select a device, then press the <+> or <-> keys to move the device higher or lower in the boot priority list. Boot Device Priority Menu Boot Priority Device Description Your Setting ATAPI CD-ROM Attempts to boot from an...

  • Page 49: Exit Menu

    Exit Menu You can make the following selections on the Exit Menu. Select an option using the up or down arrow keys, then press <Enter> to execute the option. Pressing <Esc> does not exit this menu. You must select one of the items from the menu or menu bar to exit.

  • Page 50: Configuring System Board Jumpers

    Configuring System Board Jumpers Before You Begin Only a qualified technical person should perform the procedures in this section. ! CAUTION Electrostatic discharge (ESD) can damage the system board. Modify the system board only at an ESD workstation. Otherwise, wear an antistatic wrist strap attached to chassis ground.

  • Page 51: Moving System Board Jumpers

    Moving System Board Jumpers ! CAUTION Before doing the procedures in this section, make sure that your system is powered off and unplug the AC power cord from the back of the chassis. Failure to disconnect power before moving the jumpers can result in personal injury and equipment damage.

  • Page 52: Clearing And Changing The Passwords

    Clearing and Changing the Passwords To clear and change the passwords: 1. Power off the system and remove the left side panel as described in Chapter 4 of this guide. 2. Check to ensure the system power cord is removed from the back of the system.

  • Page 53: Clearing Cmos

    Clearing CMOS Clear CMOS as follows. 1. Power off the system and remove the left side panel as described in Chapter 4 of this guide. 2. Check to ensure the system power cord is removed from the back of the system.

  • Page 55: Upgrading Your System

    Upgrading Your System General Information Static Precautions Preparing Your System for Upgrade Equipment Log Removing the Side Panels Installing Side Panels Modifying the System Board Option Boards Cable Protector Hard Disk Drives Front Panel Removing EMI Shields and Filler Panels Removable Media Devices...

  • Page 56

    General Information WARNING The DC push-button on/off switch on the front panel does not turn off the system AC power. Also, +5vdc is present on the system board whenever the AC power cord is connected between the system and an AC outlet. Before doing the procedures in this manual, make sure that your system is powered off and unplug the AC power cord from the back of the chassis.

  • Page 57

    Preparing Your System for Upgrade Depending on the upgrade, you will need one or more of the following tools: Phillips screwdriver (#1 bit and #2 bit) Flat-head screwdriver Small needle nose pliers Pen or pencil ESD workstation or antistatic wrist strap (recommended). Equipment Log Use the equipment log form located at the end of this manual to record the model and serial number of your system, all installed options, and any other...

  • Page 58

    4. Slide the side panel toward the rear of the chassis. This unlocks the locking fingers behind the side panel. 5. Tilt the side panel out and away from the chassis. Unlock Lock Lock Unlock Figure 4-1. Removing the Left Side Panel Installing Side Panels 1.

  • Page 59: Replacing The Real-time Clock Battery

    Modifying the System Board The following sections provide procedures for upgrading and configuring the system board in your system. Topics covered include: Replacing the real-time clock battery Removing and installing a Pentium processor Installing or removing DIMMs. ! CAUTION Electrostatic discharge (ESD) can damage add-in boards and other components;...

  • Page 60

    Figure 4-2. Replacing the Real-Time Clock Battery 1. Power off the system and ensure it is disconnected from the AC power source. 2. Remove the left side panel as described earlier in this chapter. 3. If present, remove the protective plastic cover located over the top of the lithium battery.

  • Page 61: Removing And Installing A Pentium Iii Processor

    Removing and Installing a Pentium III Processor This subsection provides the procedures for removing and installing a Pentium III processor in your system. The system board includes two Pentium III ZIF sockets. The primary processor socket is shown in Figure 4-3, A;...

  • Page 62

    3. Disconnect the processor fan power cable from the top of the heatsink fan and the system board. 4. Insert a flat blade screwdriver into the tab of the retention clip securing the heatsink of the processor you are removing. See Figure 4-4. Figure 4-4.

  • Page 63

    7. Grasp the opposite sides of the processor, apply equal upward force on each side and rock it from side to side until it releases. 8. Place the processor into an antistatic container. 9. If you removed a processor from the secondary socket and do not intend to replace it with a new processor, insert a processor terminator into the secondary processor socket.

  • Page 64

    Figure 4-6. Positioning the Processor 6. Insert the processor pins into the socket. Apply pressure equally over the top surface of the processor until it seats in the socket. The processor should easily fit, do not force the processor into the socket. 7.

  • Page 65

    Figure 4-8. Installing Thermal Tape 8. Position the heatsink above the processor so the thermal tape square (Figure 4-8, A) attached to the bottom of the heatsink is directly positioned above the processor. ! CAUTION When performing the next three steps, be sure the heatsink is held firmly in position.

  • Page 66: Dimms

    13. Record the processor in the equipment log. 14. Replace the side panel, plug in the system power cord, and turn on the system. DIMMs The system board contains four DIMM sockets labeled 1 through 4 (Figure 4-10, A). Each socket can hold a single 72-bit DIMM module with 128MB, 256MB, 512MB, or 1GB of memory.

  • Page 67

    Installing DIMMs 1. Power off the system and ensure it is disconnected from the AC power source. 2. Remove the left side panel as described earlier in this chapter. ! CAUTION Observe static precautions. Use an antistatic wrist strap. Hold DIMMs only by their edges. 3.

  • Page 68

    Removing DIMMs ! CAUTION Use extreme care when removing a DIMM. Too much pressure can damage the socket slot. Apply only enough pressure on the plastic ejector levers to release the DIMM. 1. Power off the system and ensure it is disconnected from the AC power source.

  • Page 69: Option Boards

    Option Boards This section describes how to install and remove PCI option boards. The system board includes six PCI bus expansion slots. See Figure 4-13. ! CAUTION Observe static precautions. Use an antistatic wrist strap. Hold the processor only by its edges. Slot 1 Slot 2 Slot 3...

  • Page 70: Installing A Pci Option Board

    Installing a PCI Option Board 1. Power off the system and ensure it is disconnected from the AC power source. 2. Remove the left side panel as described earlier in this chapter. 3. Tilt the server on its side. 4. Using a flat blade screwdriver, bend and remove the expansion slot cover at the location in which you are installing the option board.

  • Page 71: Removing An Option Board

    Figure 4-15. Installing an Option Board 9. Align the rounded notch in the retaining bracket with the threaded hole in the expansion slot frame. The retaining bracket fits into the space that was occupied by the expansion slot cover. 10. Install the screw in the threaded hole. Be sure to push the bracket slot up against the screw before you tighten it.

  • Page 72: Cable Protector

    8. Tip the server upright. 9. Replace the left side panel, plug in the system power cord, and power on the system Cable Protector Remove the cable protector before installing or removing a hard disk drive or 5.25-inch device. Removing the Cable Protector 1.

  • Page 73: Hard Disk Drives

    Hard Disk Drives Your system supports up to two IDE 3.5-inch hard disk drives. Contact your sales representative or dealer for a list of approved devices. The internal hard disk drives are mounted in a cage located near the front of the system above the front fan.

  • Page 74

    5. Lift the lock lever on the fan installed in the hard disk bracket lightly to release the lock. See Figure 4-18. Figure 4-18. Releasing the Fan lock Lever 6. Slide the fan with the lock released towards the top of the server to remove the fan.

  • Page 75

    7. Remove four screws securing the hard disk drive cage to the system chassis. See Figure 4-20. Figure 4-20. Removing the Hard Disk Drive Cage Screws 8. Slide the hard disk bracket as shown in the figure below to remove the hard disk bracket from the bracket for the floppy disk drive.

  • Page 76

    9. Remove the disk drive from its protective wrapper and place it on an antistatic surface. Record the drive model and serial number in the equipment log. 10. Set any drive jumpers or switches before you install the drive. See the documentation that comes with the device for jumper or switch information.

  • Page 77

    Figure 4-24. Securing the hard Disk Drive 13. Position the hard disk drive cage into the system. The four tabs on the top of the hard disk drive cage insert into the four slots located on the bottom of the floppy disk drive cage.

  • Page 78

    16. Insert the four fan housing tabs into the fan installation slots on the hard disk cage and slide the fan towards the bottom of the cabinet. The fan clicks as it is locked in position. Figure 4-26. Installing the Fan 17.

  • Page 79: Removing An Internal Hard Disk Drive

    18. Install the cable protector as described earlier in this chapter. 19. Upright the server. 20. Install the left side panel as described earlier in this chapter and power on the server. Removing an Internal Hard Disk Drive 1. Power off the system and remove the left side panel as described earlier in this chapter.

  • Page 80: Front Panel

    11. Follow steps 13 through 20 in the previous procedure “Installing an Internal Hard Disk Drive” to complete this procedure. Front Panel The front panel is a one-piece assembly. The removable filler panels are attached to the front panel and the corresponding EMI shields are attached to the front of the chassis.

  • Page 81: Installing The Front Panel

    Installing the Front Panel 1. Align the front panel tabs with the slots in the front of the chassis. 2. Press the front panel onto the front of the system chassis until the tabs snap into their slots. See Figure 4-29. 3.

  • Page 82: Removing Emi Shields And Filler Panels

    Removing EMI Shields and Filler Panels 1. Power off the system and remove the front panel as described earlier in this chapter. 2. The filler panels are attached to the front cover. Locate the filler panel covering the bay into which you are installing a peripheral device. The filler panel is released by pressing on its tabs located on the inside of the front panel.

  • Page 83: Removable Media Devices

    Removable Media Devices A variety of IDE removable media devices can be installed in peripheral bays B and C. An IDE CD-ROM is always mounted in bay A. A 3.5-inch diskette drive is always mounted in bay D. See Figure 4-32. Contact your sales representative or dealer for a list of approved IDE devices.

  • Page 84

    4. Set any drive jumpers or switches before you install the drive. See the documentation that comes with the device for jumper or switch information. Note: If the drive comes with drive rails, do not use them. Remove any rails already attached. 5.

  • Page 85: Removing A 5.25-inch Device

    Removing a 5.25-Inch Device 1. Power off the system and remove the side panels as described earlier in this chapter. 2. Remove the front panel as described earlier in this chapter. 3. Disconnect the power cable (A) and ribbon data cable (B) from the device you are removing.

  • Page 87

    Problem Solving Problem Solving Static Precautions Troubleshooting Checklists Diagnostic Testing Specific Problems and Corrective Actions Problems with the Network Plug and Play Installation Tips BIOS User’s Information How to Identify BIOS Revision Level...

  • Page 88: 5-2 Problem Solving

    Problem Solving This chapter helps you identify and solve problems that may occur during system installation or while using your system. The first section of this chapter tells you how to reset your system in the event of problems. The next few sections provide troubleshooting checklists and procedural steps that help you isolate specific system problems.

  • Page 89: Troubleshooting Checklists

    Troubleshooting Checklists The following subsections provide troubleshooting checklists for problems that occur at initial system startup, when you run new application software, and after the system hardware and software have been running correctly. Initial System Startup Incorrect installation or configuration usually causes problems that occur at initial system startup.

  • Page 90: Running New Application Software

    Running New Application Software Problems that occur when you run new application software are usually related to the software. Faulty equipment is much less likely, especially if other software runs correctly. If you have problems while running new application software, check the following: Does the system meet the minimum hardware requirements for the software? Refer to the software documentation.

  • Page 91: After System Has Been Running Correctly

    After System Has Been Running Correctly Problems that occur after the system hardware and software have been running correctly often indicate equipment failure. However, many situations that are easy to correct can also cause such problems. If you have problems after the system has been running correctly, check the following: If you are running the software from a diskette or CD-ROM, try a new copy of the software.

  • Page 92: Diagnostic Testing

    Diagnostic Testing This section provides a more detailed approach to diagnostic testing and identification of a problem and locating its source. Error Checking Each time you turn on the system, POST (Power-On-Self-Test) runs automatically and checks the system boards, processors, memory, keyboard, and most installed peripheral devices.

  • Page 93: Monitoring Post

    Monitoring POST Each time you turn on the system, the Power-On Self-Test (POST) runs automatically and checks the system board, processor board, memory, keyboard, and most installed peripheral devices. During the memory test, POST displays the amount of memory that it is able to access and test.

  • Page 94: Verifying Proper Operation Of Key System Indicators

    POST Keys and Errors Action/Message Description If POST Beeps Before Initialization failed before video initialized. Most beep code Video Appears errors are fatal; initialization cannot continue. Refer to the section “BIOS User’s Information” in this chapter. If Monitor Displays Error Note error;...

  • Page 95: Specific Problems And Corrective Actions

    Specific Problems and Corrective Actions This section provides possible solutions for the following specific problems: Power LED does not light No beep or incorrect beep pattern No characters appear on screen Characters on the screen appear distorted or incorrect System cooling fan does not rotate Diskette drive activity LED does not light Hard disk drive activity LED does not light CD-ROM drive activity LED does not light...

  • Page 96: Incorrect Or No Beep Code

    Incorrect or No Beep Code If the system operates normally, but there was no beep, the piezo buzzer located on the system board, may be defective. Contact your service representative for assistance. Record the beep code emitted by POST, and see the “Messages and Beep Codes” section found later in this chapter.

  • Page 97: Characters Are Distorted Or Incorrect

    Characters are Distorted or Incorrect Check the following: Are the brightness and contrast controls properly adjusted on the video display? Refer to the documentation supplied with your video display. Are the video monitor's signal and power cables properly installed? If the problem persists, the video monitor may be faulty or it may be the incorrect type.

  • Page 98: Problems With Application Software

    Problems with Application Software If you have problems with application software, perform the following: Verify that the software is properly configured for the system. Refer to the software installation and operation documentation for instructions on setting up and using the software.

  • Page 99: Plug And Play Installation Tips

    Plug and Play Installation Tips Some common PCI tips are listed here. Reserve interrupts (IRQs) and/or memory addresses specifically for an ISA adapter. This prevents PCI cards from trying to use the same settings an ISA card is using. Use the BIOS Setup Utility to keep track of ISA adapter resources. Certain drivers may require interrupts that are not shared with other PCI drivers.

  • Page 100: Post Error Codes And Messages

    0231 Shadow Ram Failed at offset. 0232 Extended RAM Failed at address line. 0233 Memory type mixing detected Install the memory specified by NEC. 0234 Single-bit ECC error Contact your service representative. 0235 Multiple-bit ECC error occurred 0250 System battery is dead - Replace Contact your service representative to replace the battery.

  • Page 101

    Table 5-1. POST Error Codes and Messages (Continued) Error code Error message Recommended Action 0B1C PCI Parity Error on Bus/Device/Function. 0B30 Fan 1 Alarm occurred. A fan failure or fan clogging may occur. Contact your service representative to request the maintenance. 0B31 Fan 2 Alarm occurred.

  • Page 102

    Table 5-1. POST Error Codes and Messages (Continued Error code Error message Recommended Action 0BB0 SMBIOS - SROM data read Contact your service representative. error. 0BB1 SMBIOS - SROM data checksum bad. 0BD0 1st SMBus device address not Not a fatal error. acknowledged.

  • Page 103: How To Identify Bios Revision Level

    How to Identify BIOS Revision Level To help you identify your system's current BIOS revision level, refer to the following subsections. BIOS Revision Level Identification During system Power-On Self Test (POST), which runs automatically when your system is powered on, your system monitor displays several messages, one of which identifies the BIOS revision level currently loaded on your system, see the example below.

  • Page 104

    5-18 Problem Solving...

  • Page 105: A System Cabling

    System Cabling System Cabling Before You Begin Static Precautions Standard Configuration...

  • Page 106: Before You Begin

    System Cabling This appendix contains information and procedures on cabling configurations used in your system. The cabling configurations include: Standard Configuration RAID Configuration. Before You Begin WARNING The DC push-button on/off switch on the front panel does not turn off the system AC power.

  • Page 107: Standard Configuration

    Standard Configuration Your system is cabled using a dual channel on-board IDE Controller. The on-board IDE controller supports two IDE hard disk drives on the primary IDE channel and the standard internally mounted CD-ROM drive on the secondary IDE channel. An additional IDE device may be connected to the secondary IDE channel. A 3.5-inch diskette drive is also installed in all systems and interfaces separately to the system board.

  • Page 108

    A – Power supply F – IDE hard disk drives B – Power supply cables G – Secondary IDE interface cable C – Diskette interface cable H – IDE CD-ROM drive D – Diskette drive IDE connector I – System board E –...

  • Page 109

    Specifications System Specifications...

  • Page 110: System Specifications

    100 to 120 VAC ±10%, 200 to 240 VAC ±10%, 50/60 Hz ±1 Hz Power supply Power consumption 275 VA, 264 W Environmental Temperature 10 to 35°C requirements Humidity 20 to 80% RH (no condensation) Others NEC EXPRESSBUILDER supported, NEC ESMPRO provided in the standard configuration B-2 Specifications...

  • Page 111: C Installing And Configuring Windows 2000 And Windows Nt

    Installing and Configuring Windows 2000 and Windows NT 4.0...

  • Page 112: Windows 2000

    SCSI RAID Windows 2000 OEM Diskette* Controller System Board Windows 2000 NEC Update Module** *Diskette generated from the NEC EXPRESSBUILDER CDROM **Run this application from the EXPRESSBUILDER CDROM; diskette not required C-2 Installing and Configuring Windows 2000 and Windows NT 4.0...

  • Page 113: Installation Assumption

    Installation Assumption The installation and configuration instructions in this appendix assume the following: You have properly completed the hardware installation. You have run the BIOS Setup Utility to check system configuration. Note : To successfully install Windows 2000 on your system, PnP must be enabled in your system BIOS.

  • Page 114: Preparation

    Preparation Before starting the installation procedure, you need to obtain certain information for use during the installation. The table below lists the information you need in advance for the installation. It is recommended that you obtain the information from your server administrator and record it in the table before starting.

  • Page 115: Installing Microsoft Windows 2000 Operating System

    ® Installing Microsoft Windows 2000 Operating System Use the following procedure to set up and perform a clean Windows 2000 Operating System installation on your server. 1. Insert the Windows 2000 CD into the CD-ROM drive and boot your system by pressing CTRL+ALT+Delete.

  • Page 116: Installing Lan Adapters

    9. Insert the EXPRESSBUILDER CD into the CDROM drive. The START menu displays. 10. Select “Drivers and Utilities” from the START menu. 11. Select 120Ee. 12. Select and run the “Windows 2000 NEC Update Module” for the Express5800 120Ee Server. Note: If you change the configuration of the system (by adding...

  • Page 117: Device Drivers

    Windows NT 4.0 NEC Update Module** Video RAGE XL Driver for Windows NT 4.0** *Diskette generated from the NEC EXPRESSBUILDER CDROM **Run this application from the EXPRESSBUILDER CDROM; diskette not required Installing and Configuring Windows 2000 and Windows NT 4.0 C-7...

  • Page 118: Configuring Raid

    Configuring RAID If you have a Disk Array Controller preinstalled on your system, it was preconfigured at the factory. Refer to your system's User's Guide and to the AcceleRAID Installation Guide and the Disk Array Controller Installation Guide and User’s Manual for additional information on this option card.

  • Page 119: Installing Lan Adapter Drivers

    10. Select “Drivers and Utilities” from the START menu. 11. Select 120Ee. 12. Select and run the “Windows NT 4.0 NEC Update Module” for the Express5800 120Ee Server. Note: If you change the configuration of the system (by adding or removing hardware or operating system software components), or repair the system, you must run the system update again.

  • Page 120: Driver Installation For The Ati Rage Xl Display Adapter

    Driver Installation for the ATI RAGE XL Display Adapter To take full advantage of the on-board ATI RAGE XL display adapter, perform the following driver installation procedure: 1. Power on, start Windows NT, and log on. 2. Insert the EXPRESSBUILDER CD into the CDROM drive. The “Start” Menu displays.

  • Page 121: Glossary

    Glossary (Alternating Current) The type of current available in wall outlets. All computers must convert alternating current to direct current to operate. See also DC. ACPI (Advanced Configuration and Power Interface) Provides the programming standard for power management features. address A label, name, or number that identifies a location in computer memory.

  • Page 122

    Derived from BInary digiT, a bit is the smallest unit of information a computer handles. See also byte. (Baseboard Management Controller) Contains all of the server management functions. One major function of the BMC is to monitor system management events and log their occurrence in the System Event Log (SEL).

  • Page 123

    (Central Processing Unit) See microprocessor. (Cathode-Ray Tube) The type of video display used in monitors for desktop computers. (Direct Current) The type of current available in the rechargeable battery packs used in portable computers. See also AC. default The factory setting your computer uses unless you instruct it otherwise. For example, when powering up, the computer will boot from the default drive.

  • Page 124

    The Emergency Management Port (EMP) provides an interface to the console manager. This interface allows remote server management via a modem or direct connection. (Expanded Memory Specification) A method of accessing memory beyond the 640K limit of DOS by exchanging data in and out of main memory at high speeds. Some software requires EMS to operate.

  • Page 125

    hard disk drive See disk drive. hardware The physical parts of your computer, including the keyboard, monitor, disk drives, cables, and circuit cards. hot swap A method used to insert or remove SCSI disk drives into or from an operating bus. This method is typically used in RAID subsystems.

  • Page 126

    (Light-Emitting Diode) A small electronic device that glows when current flows through it. LPT1 or LPT2 The name you can assign a parallel port to specify its address. See also parallel port. Super-fast Ultra 2 SCSI Low Voltage Differential (LVD) Parallel SCSI Interface. A new SCSI interface that provides greater I/O bandwidth, device connectivity, data reliability, and longer cable lengths for Ultra2 SCSI hard disk drives.

  • Page 127

    parallel port The connector on the back of your computer that allows the transfer of data between the computer and a parallel device, such as a parallel printer. partition The process of dividing the storage space on a hard disk into separate areas so that the operating system treats them as separate disk drives.

  • Page 128

    (Read-Only Memory) A type of memory device that usually is used to store system BIOS code. This code cannot be altered and is not lost when the computer is powered off. See also BIOS, EPROM, and flash EPROM. RS-232C port An industry standard serial port.

  • Page 129

    SVGA (Super VGA) A type of video display system that provides very high-resolution text and graphics on analog color monitors. system board The main circuit board in your computer. It contains most of the connectors and ports. tape drive A type of storage device using magnetic tape. (Transistor-Transistor Logic) A type of integrated circuit used in computers.

  • Page 130

    10 Glossary...

  • Page 131: Equipment Log

    Equipment Log Use this equipment log form to record pertinent information about your system. You will need some of this information to run the System Setup Utility. Be sure to update the equipment log when you add options. Record the model and serial numbers of the system components, dates of component removal or replacement, and the name of the vendor from whom the component was purchased.

  • Page 132

    Serial Number Component Manufacturer Name & Model (if available) Date Installed Server System Board Processor 1 Processor 2 DIMM Slot 1 DIMM Slot 2 DIMM Slot 3 DIMM Slot 4 Modem Diskette Drive Tape Drive CD-ROM Drive Hard Disk Drive 1 Hard Disk Drive 2 Network Controller 1 Network Controller 2...

  • Page 133

    Index AC linkage mode, 1-11 Jumpers Administrative password, 1-12 CMOS clear, 3-16 Advance menu password, 3-16 configuring in setup, 3-6 Lithium backup battery Battery installing, 4-6 installing, 4-6 Lithium battery, 1-6 BIOS, 3-3 BMC, 1-10 Main menu Boot menu configuring in setup, 3-5 configuring in setup, 3-14 Memory addresses, 1-7...

  • Page 134

    software locking feature, 1-12 Security software lock, SCU, 1-12 Security menu configuring in Setup, 3-11 Server management BMC, 1-10 features, 1-10 Setup advanced menu, 3-6 boot menu, 3-14 exit menu, 3-15 integrated peripheral configuration menu, 3-7 main menu, 3-5 security menu contents, 3-11 Switches CMOS clear, 1-6 password clear, 1-6...

  • Page 136

    456-01586-N00...

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