Problem Of Expressbuilder On Windows - NEC Express5800/R120g-1E Maintenance Manual

Chapter 1 Maintenance
5.8

Problem of EXPRESSBUILDER on Windows

[?] Unable to read the manuals
 Have you installed Adobe Reader to your computer?
→ To read the manuals, install Adobe Reader in your computer.
 Is an error message "Internet Explorer has stopped" displayed?
→ Close the dialog box and continue the operation. When the same error message appears again,
double-click "version.xml" under the root directory of the DVD, and choose Yes in the dialog box.
[?] Autorun menu does not appear when EXPRESSBUILDER DVD is inserted to the server
 Is the OS in the proper state?
→
The menu does not appear depending on the system registry setting or the timing to insert the DVD/CD.
Select Computer from Explorer and double-click the icon of the set DVD drive.
[?] The menu item of Integrated Installation is gray
 Is your system environment suitable?
→
To run Integrated Installation, log on to the Windows on the server with an administrative account.
[?] The menu is displayed with a wrong language
 Is your system environment suitable?
→ Confirm the settings of Regional and Language Options. Specify the language settings of each tab to
English (US).
[?] Unable to create the repository
 Do four drive letters remain?
→
Free at least four drive letters except A: and B: when creating the repository.
If the drive letters from C: to W: are already assigned, drive letters cannot be assigned to four temporary
drives and the installer cannot create the repository.
[?] Unable to launch EXPRESSBUILDER
 Did you uninstall EXPRESSBUILDER?
→
If you uninstall EXPRESSBUILDER after the Starter Pack installation, EXPRESSBUILDER cannot be
launched on Windows. In that case, install Starter Pack again or run the following installer in
EXPRESSBUILDER DVD.
\014\ar_menu\setup.exe
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Express5800/R120g-1E Maintenance Guide
5. Troubleshooting