Customization
4. To end your consultative call and to transfer the held call, press Complete.
Related links
Call Transfer to a monitored user
™
SLA Mon
™
SLA Mon
technology is a patented Avaya technology embedded in Avaya products to facilitate
advanced diagnostics. The phones support SLA Mon
Server (ADS). SLA Mon
functions, such as:
• Endpoint Diagnostics
- The ability to remotely control IP phones, to assist end users with IP phone configuration
and troubleshooting.
- The ability to remotely generate single and bulk test calls between IP phones.
- The ability to remotely execute limited packet captures on IP phones to troubleshoot and
diagnose IP phone network traffic.
• Network Monitoring
- The ability to monitor multiple network segments for performance in terms of packet loss,
jitter, and delay.
- The ability to monitor hop-by-hop QoS markings for voice and video traffic.
For more information on Avaya Diagnostic Server, see Administering Avaya Diagnostic Server
™
with SLA Mon
. For information on SLA Mon
9601/9608/9611G/9621G/9641G/9641GS IP phones SIP.
Long-term acoustic exposure protection
9600 Series IP Deskphones have the long-term acoustic exposure protection to prevent the users
from getting acoustic shocks. This feature reduces the loud volume of the conversations on the
phone call to permissible acoustic limits. The user can set the permissible acoustic limit to
dynamic or predefined static values. If a dynamic setting is selected, the feature activates itself
and gradually reduces the loud volume of the phone conversations to prevent from reaching the
damaging decibel levels.
Long-term acoustic exposure protection feature satisfies OSHA, ETSI and employee health safety
requirements.
Important:
Only L100 Series Headsets with RJ9 connector support long-term acoustic exposure
protection when the headset profile is set to Profile1.
Related links
Configuring Long term acoustic exposure protection
October 2019
on page 60
™
server controls the SLA Mon
™
Using Avaya 9601 IP Deskphone SIP
Comments on this document? infodev@avaya.com
™
agent which works with Avaya Diagnostic
™
agents to execute advanced diagnostic
related parameters, see Administering Avaya
on page 63
62