Return For Repair Rma (Return Merchandise Authorization) - ADIC VLS 4mm Installation And Operating Manual

Return for Repair RMA
Authorization)
When you and
number (see previous section When You Call
with the following information:
•
Model number, serial number, and a brief, descriptive explanation of the
problem.
•
Complete address information (be sure you give any mail stops or special
codes at the time the RMA is issued).
•
If the item is NOT in warranty, you will be charged for the repairs. Therefore,
the Customer Assistance personnel will need a P.O. number at the time the
RMA number is issued. Until credit information can be obtained by our
accounting department, the system may be shipped back COD to first-time
customers.
•
It is also necessary to send the complete system, including the SCSI interface
card/controller, interface cables, and the unit. Problems may have been caused
by a defective external component and/or the drive itself.
Current labor rates will be quoted at the time the RMA is issued.
Loaner or replacement systems are generally NOT available. In extreme
circumstances, they may be arranged for, depending on the nature of the problem and
past history with the customer.
Keep the RMA number as a reference if you call to check on the status of an open
RMA. It MUST also be written on the outside of the package for identification
purposes.
54 Troubleshooting and Diagnostics
DGLF
Customer Assistance have determined that you need an RMA
(Return Merchandise
DGLF
Customer Assistance). be prepared
Note