Print Or Scan Problems - Develop ineo 5020i User Manual

Print or Scan Problems

If you cannot print or scan a document,
check the following:
1
All of the machine's protective parts
have been removed.
2
The interface cables are securely
connected to the machine and the
computer.
3
The printer or scanner driver has been
installed correctly.
To make sure the printer or scanner
driver is installed on your computer, see
the User's Guide: Other Problems
4
(Scan problem only)
Confirm the machine is assigned with an
available IP address. (Windows)
a. Do one of the following:
(Windows 7)
Click (Start) > All Programs >
Generic > Generic Utilities.
Click the drop-down list and select
your model name (if not already
selected). Click Scan in the left
navigation bar, and then click
Scanners and Cameras.
(Windows 8.1 and Windows 10)
Launch
and then click the drop-down list and
select your model name (if not
already selected). Click Scan in the
left navigation bar, and then click
Scanners and Cameras.
b. Click the Properties button.
c. Click the Network Setting tab to
confirm the machine's IP address.
Try printing with your machine. If the
problem still remains, uninstall and
reinstall the printer driver.
(Generic Utilities),
5
If the problem still remains after trying all
the above, try the following:
For a USB interface connection
• Change the USB cable for a new
one.
• Use a different USB port.
For a Wired Network connection
• Change the LAN cable for a new one.
• Use a different LAN port on your hub.
For a Wireless Network connection
• Confirm your machine's Wi-Fi light
status.
If the Wi-Fi light on your machine's
control panel is blinking, your
machine has not been connected to
the WLAN access point. Set up the
wireless network connection again.
If the Wi-Fi light on your machine's
control panel is off, the WLAN
connection setting is disabled.
Enable the WLAN connection and set
up the wireless network connection.
For more detailed information, see
the User's Guide.
If you cannot print on both sides of paper,
check the following:
6
Change the paper size setting in the
printer driver to A4.
46