Troubleshooting For Other Fax Problems - Develop ineo 5020i User Manual

Troubleshooting for Other Fax Problems

Difficulties
Cannot send a fax.
Cannot receive a fax.
Received faxes
appear as split pages.
Dialling does not work.
(No dial tone)
Poor sending quality.
Suggestions
Check all line cord connections. Make sure the telephone line cord is
plugged into the telephone wall socket and the LINE socket of the
machine. If you subscribe to DSL or VoIP services, contact your service
provider for connection instructions. If you are using a VoIP system, try
changing the Compatibility setting to Basic (for VoIP). This will lower
modem speed and turn off Error Correction Mode (ECM).
Make sure you pressed Fax and the machine is in Fax mode.
Print the Transmission Verification Report and check for an error.
Contact your administrator to check your Secure Function Lock
Settings.
Ask the other party to check that the receiving machine has paper.
If you are using a telephone answering machine (External TAD
Mode) on the same line as this machine, make sure your answering
machine is set up correctly.
1. Set your answering machine to answer in one or two rings.
2. Record the outgoing message on your answering machine.
• Record five seconds of silence at the beginning of your outgoing
message.
• Limit your speaking to 20 seconds.
• End your outgoing message with your Act. Code for people
sending manual faxes. For example: "After the beep, leave a
message or press *51 and Start to send a fax."
3. Set your answering machine to answer calls.
4. Set your machine's Receive Mode to External TAD.
Make sure your machine's Fax Detect feature is turned On. Fax Detect
is a feature that allows you to receive a fax even if you have answered
the call on an external or extension telephone.
Turn on Auto Reduction.
Check all line cord connections.
Change Tone/Pulse setting. (Available only for some countries)
Try changing your resolution to Fine or S.Fine.
Make a copy to check your machine's scanner operation. If the copy
quality is not good, clean the scanner.
For more detailed information, see the User's Guide: Clean the
Scanner.
44