Develop ineo 5020i User Manual page 44

Error Message
Cartridge Error
Cover is Open
Cover is Open.
Cover is Open.
Document Jam
Drum !
Cause
The toner cartridge is not
installed correctly.
The front cover is not
completely closed.
The fuser cover is not
completely closed or
paper was jammed in the
back of the machine
when you turned on the
power.
The ADF cover is not
completely closed.
The document was not
inserted or fed correctly,
or the document scanned
from the ADF was too
long.
The corona wire on the
imaging unit must be
cleaned.
The imaging unit or the
toner cartridge and
imaging unit assembly is
not installed correctly.
Action
Remove the toner cartridge and imaging
unit assembly. Take out the toner
cartridge, and put it back in the imaging
unit again. Reinstall the toner cartridge
and imaging unit assembly in the
machine.
If the problem continues, contact
customer support.
Open and then firmly close the front
cover of the machine.
Close the fuser cover located inside the
back cover of the machine.
Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover.
Close the ADF cover.
If the error message remains, press
.
Remove the jammed paper from the
ADF unit.
Clear any debris or scraps of paper from
the ADF unit paper path.
Press .
Clean the corona wire on the imaging
unit.
See the User's Guide: Clean the Corona
Wire.
If the problem continues, replace the
imaging unit with a new one.
Remove the imaging unit, remove the
toner cartridge from the imaging unit,
and put the toner cartridge back into the
imaging unit. Reinstall the imaging unit
in the machine.
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