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Troubleshooting
CP 3100 Does Not Work
If the green System LED does not go ON:
1.
Check the power connection to the CP 3100.
2.
If the connection is secure, replace the power cable with one that is known to work.
3.
If the CP 3100 still does not work, contact Certance Technical Support.
Power On Self Test Fails
If the CP 3100 fails its Power On Self Test (POST):
1.
Power-down the CP 3100 and power it up again.
If the CP 3100 still fails its POST, contact Certance Technical Support.
2.
Computer Does Not Boot
If the computer does not boot after you install the CP 3100:
1.
Be sure all cables are connected properly to the computer.
2.
Be sure the computer's power cable is connected to a power outlet that is known to work. Plug
into the outlet another appliance, such as a lamp, that you know to work. If the appliance
does not work, the problem is with the outlet.
3.
The power outlet connected to the computer is controlled by a wall switch that is removing
power from the outlet. Either switch outlets or set the wall switch so that power is applied to the
outlet.
4.
The computer has two SCSI host adapters installed whose resources are conflicting with each
other. Remove the conflicting device or consult the documentation that came with the device
for suggestions about resolving the problem.
Computer Does Not Recognize the CP 3100
If your computer does not recognize the CP 3100:
1.
Verify that the SCSI and power cables to the CP 3100 are installed properly.
2.
Be sure the CP 3100 has become ready for operation following power-up.
3.
If you have a desktop or rack-mount CP 3100, wait from 3 to 5 minutes after powering-up the
CP 3100 before powering-up the computer system.
The CP 3100 may be using a SCSI ID configured for another SCSI device on the SCSI bus. If
4.
so, be sure each device on the SCSI chain has a unique SCSI ID (see "SCSI ID Problems" on
page 92).
Check that the SCSI bus is terminated properly (see Chapter 3, "Installing the CP 3100" on
5.
page 23 for more information).
CP 3100 Does Not Work
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