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9 Troubleshooting
This chapter provides suggestions for troubleshooting your CP 3100 in the unlikely event you
encounter a problem with it.
Topics in this chapter are:
"Damaged Parts" on page 91
•
"Handling Attentions" on page 91
•
"SCSI ID Problems" on page 92
•
"SCSI Termination Problems" on page 92
•
"CP 3100 Does Not Work" on page 93
•
"Power On Self Test Fails" on page 93
•
"Computer Does Not Boot" on page 93
•
"Computer Does Not Recognize the CP 3100" on page 93
•
"Backup Program Does Not Recognize the CP 3100" on page 94
•
"Removing the Hard Disk" on page 94
•
Damaged Parts
If any of the contents included with your CP 3100 are damaged, contact your place of purchase
immediately.
Handling Attentions
An Attention is an error or condition that requires administration intervention. When an Attention
occurs:
The Attention LED blinks amber slowly.
•
If email notification has been configured using the RemoteAdmin tool, the CP 3100 sends an
•
email message to the primary email address (see "Performing Advanced Operations" on
page 70).
If the attention is not cleared within the allotted time, another email message is sent to the sec-
•
ondary email address.
Table 23 on page 92 lists the Attentions that can occur.
91
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