Computer Boots But Does Not Recognize The Tape Drive - Certance LTO-2 Online User's Manual

Troubleshooting Guide

Computer Boots but Does not Recognize the Tape Drive

1. Reboot the system and check whether the SCSI controller is seen at boot up. You should see
messages similar to:
SCSI Adapter Manufacturer
CHA: SCSI ID #,
SCSI ID #,
If the SCSI Controller is not recognized during system boot, contact Technical Support.
•
If the SCSI controller is recognized during system boot., determine whether the tape drive is
•
recognized when the SCSI controller scans for devices. You should see messages similar to:
"SCSI ID 6
If the tape drive is not recognized during the SCSI controller scan, check the Power LED to
•
make sure the tape drive is receiving power.
If the Power LED is not illuminated, check the power connections to the tape drive.
•
Internal tape drive:
1. Power down the system and reseat the power connector on tape drive.
2. Power on the system and check the Power LED.
3. If the Power LED is not illuminated, replace the power connector attached to the tape
drive with one from a known working device such as a CD-ROM. If the Power LED is
illuminated, the problem was with the power connector. Otherwise, the tape drive
may be bad and Technical Support should be contacted.
Desktop tape drive:
1. Turn power off to the tape drive and reseat the AC power cord.
2. Power on the tape drive and check the Power LED.
3. If the Power LED is not illuminated, use an AC power cord from a known working
device. If the Power LED is illuminated, the problem was with the cable. Otherwise,
the tape drive may be bad and Technical Support should be contacted.
If the Power LED is illuminated, but the tape drive is not recognized during the SCSI controller
•
scan, use the LEDs to verify that the drive has passed its Power on Self Test (POST). See
Table 3 on page 26. If the tape drive LEDs indicate a POST failure, the tape drive may be
bad. Contact Technical Support.
If the tape drive LEDs indicate that the drive has passed the POST, check the following
•
connections:
Internal tape drive:
1. Power down the system.
2. Be sure there are no SCSI ID conflicts between the tape drive and other SCSI devices.
3. Be sure you are using a proper SCSI cable and proper termination.
4. Check the SCSI cable for bent pins.
5. Try to use SCSI cable from other SCSI controller bus chain if possible.
SCSI BOIS xxxxxxx
SCSI Device Name
SCSI Device Name"
SEAGATE ULTRIUM06242
Troubleshooting Suggestions
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