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Section 1: Warranty & Service
If you need assistance, you may contact Jayco, at 903 S. Main Street, P.O. Box 460, Middle-
bury, Indiana 46540, Attn: Customer Service, (800) 283-8267.
NOTE: Jayco does not control the scheduling of service work at the independent, authorized
dealerships. You may encounter some delay in scheduling or completion of work. Also, you
must notify the selling dealer at time of delivery to have work performed on any defect that
occurred at the factory during manufacture at no cost to you as provided by this limited war-
ranty. (See below under WHAT IS NOT COVERED).
If two (2) or more service attempts have been made to correct any covered defect that you
believe impairs the value, use or safety of the RV, or if it has taken longer than thirty (30)
days for those types of repairs to be completed, you must, to the extent permitted by law,
notify Jayco directly, in writing, at the above address, of the unsuccessful repair(s) of the
alleged defect(s) so that Jayco can become directly involved in making sure that you are
provided service pursuant to the terms of this limited warranty.
Jayco's obligation is to address, within industry standards, any covered substantial defect
discovered and reported within the warranty coverage period provided: (1) you notify Jayco
or an authorized dealer within 10 days of your discovery of the substantial defect; AND (2)
you deliver the RV to Jayco or an authorized dealership at your cost and expense. If this
primary remedy fails to successfully cure any substantial defect after a reasonable number of
repair attempts, your sole and exclusive remedy shall be to have Jayco pay an independent
service shop of your choice to perform repairs to the substantial defect. If the substantial
defect is incapable of being repaired, your exclusive remedy will be to receive diminished
value damages (i.e. the difference in your purchase price and the actual value of the RV on
the date of purchase due to the substantial defect that is incapable of repair). You must ex-
haust the primary repair remedy and this back-up remedy and both these remedies must fail
of their essential purpose before initiating any action against Jayco.
WHAT IS NOT COVERED
By way of example only, this limited warranty does not cover any of the following:
•
defects in materials, components or parts of the structure of the RV not attributable to
Jayco;
•
items that are added or changed after the RV leaves the possession of Jayco;
•
additional equipment or accessories installed at any dealership, or other place of busi-
ness, or by any other party, other than Jayco;
•
any RV used for rental or other business or commercial purposes (Note: It shall be
concluded that the RV has been used for commercial and/or business purposes if the RV
owner or user files a tax form claiming any business or commercial tax benefit related
to the RV, or if the RV is purchased, registered or titled in a business name or any busi-
ness association such as a corporation or limited liability company);
•
any RV sold or used outside the United States, U.S. Territories or Canada;
•
any RV not used solely for recreational travel and camping;
•
any RV purchased through auction or wholesale;
•
any RV purchased from a dealer that is not an authorized dealer of Jayco;
•
any defect arising from excess weight placed on the Structural Components;
•
normal wear, tear or usage, such as tears, punctures, soiling, mildew, fading, or discol-
oration of exterior plastic or fiberglass, or soft goods, such as upholstery, drapes, carpet,
vinyl, screens, cushions, mattresses and fabrics;
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