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Service and Support
Question: how do I...
Change the batteries?
Add/delete one or more slots of batteries?
dd/delete one or more power modules?
1 1 1 1 . . 2 2 S S e e r r v v i i c c e e a a n n d d S S u u p p p p o o r r t t
If you have any questions or problems with the UPS, call your Local Distributor or the Help Desk at one of the
following telephone numbers and ask for a UPS technical representative.
United States:
Canada:
All other countries:
Please have the following information ready when you call the Help Desk:
•
Model number
•
Serial number
•
Version number (if available)
•
Date of failure or problem
•
Symptoms of failure or problem
•
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for all
warrantied units.
NOTE
1 1 1 1 . . 3 3 T T w w o o - - Y Y e e a a r r L L i i m m i i t t e e d d W W a a r r r r a a n n t t y y
Eaton 9PXM Two-Year Limited Warranty
Eaton 9PXM UPS Load Protection Guarantee
106
4–20kVA Users Guide P-164000669 4–20kVA Users Guide P-164000669—Rev 10
For critical applications, immediate replacement may be available. Call the Help Desk for
the dealer or distributor nearest you.
Answer
Each pair of battery modules of a two-battery slot forms one
series slot on the battery bus. See
for the battery replacement procedure.
Physically install or remove battery modules as described in "
9.4 Battery
Replacement" . If not using a 9PXM EBM, record the
capacity of external battery slots (in all external battery
cabinets) by going to menu
Figure
Physically install or remove power modules as described in "
9.5 Power Module Replacement
software senses the number and location of all power modules
in the cabinet. If you want to change the number of redundant
power modules, go to menu in
Figure 64
of system redundancy.
1–800–356–5737
1–800–461–9166 ext 260
Call your local service representative
"9.4 Battery Replacement
"
61.
". The system operating
and change the level
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