Troubleshooting - Ultratec CapTel 2400i User Manual

Troubleshooting

Power Reset
On occasion, issues with your Internet connection may impact your CapTel
phone. For example, you may have experienced times when your Internet
seems to get "hung up" or things don't look correct on your computer
screen. These cases can sometimes impact how your CapTel phone operates.
To correct, you may need to "reset" your CapTel phone, the same way you
might "reset" your computer.
To Reset: Brie y unplug CapTel phone from the power adapter, wait
10 seconds, then plug it back in. The display screen lights up while the
phone powers up. Then the display automatically takes you through the
set-up steps again, asks you to con rm your language choice, checks your
Internet connection, and con rms your time/date zone. CapTel will also
check to make sure you have the most current software, and download any
updates as needed.
Using Flash Option
Some telephone services like Call Waiting require a "hook ash". The hook
ash is a very brief interruption of the connection, like hanging up the
phone for one second. There is a brief click or silence on the line. If you are
on a call and see [beep] in the captions, you may have another call coming
in. Touch the Options icon on the screen, then touch the FLASH icon once
to pick up the incoming call (the current call goes on hold). Touch Options
then the FLASH icon again to return to the original call.
To use Flash option during a call:
1. On the display screen, touch
2. Touch (Flash).
3. Touch (Back) when you are nished.
Customer Service: 888-269-7477
(Options).
T R O U B L E S H O OT I N G
111