Ultratec CapTel 2400i User Manual
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Ultratec CapTel 2400i User Manual

With bluetooth connectivity & speakerphone
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U S E R M A N UA L
CapTel
With Bluetooth
& Speakerphone
& Speakerphone
2400i
®
Connectivity
Connectivity
®
305-020952 4/23

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Summary of Contents for Ultratec CapTel 2400i

  • Page 1 U S E R M A N UA L CapTel 2400i ® With Bluetooth Connectivity Connectivity ® & Speakerphone & Speakerphone 305-020952 4/23...
  • Page 2 CapTel with the CAPTIONS feature turned o . Federal law prohibits anyone but registered users with hearing loss from using Internet Protocol (IP) Captioned Telephones with the captions turned on. CapTel 2400i SP Speci cations Physical Dimensions Indicator Lights Connections Size: 12.56"...
  • Page 3 Whatever works best for you. If you ever have any questions, please refer to this guide to learn: • How to start using your CapTel 2400i • How your CapTel 2400i works • How to get help when you have questions As you use your new phone, we welcome your questions and comments.

  • Page 4: Table Of Contents

    ...........4 Section 1: Getting Started ...........5 What is in the box ....................5 Overview of CapTel 2400i phone ..............6 Setting up your CapTel 2400i ..............11 Connecting a Bluetooth headset/neckloop (optional) .....22 Section 2: Making and Answering Calls ..... 24 Dialing a phone number directly ..............25...
  • Page 5 Section 5: Answering Machine ........55 About the Answering Machine ..............56 Turning Answering Machine on/o ............57 Playing your Answering Machine messages .........58 Erasing Answering Machine messages ...........59 Deleting all messages ..................60 Recording a personal greeting ..............61 Remote Message Retrieval ................63 Captioning messages from an external answering machine ....66 Setting the ring count ...................67 Playing incoming messages aloud/silent ..........68...

  • Page 6: Overview - How Captel Works

    How CapTel Works Your new CapTel 2400i works like any other phone – just pick up the handset and dial the person you want to call on the dialing keypad. Every time you make a call, the phone also connects over the Internet to a Captioning Service.

  • Page 7: Section 1: Getting Started

    • Overview of CapTel 2400i • Setting up Your CapTel 2400i • Connecting a Bluetooth Headset/Neckloop (Optional) What is in the Box? Your CapTel 2400i includes the following parts: • CapTel 2400i SP Phone • Ethernet Cable – to connect to • Telephone Cord...

  • Page 8: Overview Of Captel 2400I Phone

    Overview of CapTel 2400i Phone Please see the descriptions that correspond with the matching numbers on the next few pages to help explain what each feature is. G E T T I N G S TA R T E D...
  • Page 9 Touch Screen Display Shows captions, Caller ID, Answering Machine messages, Contacts, and more. You can touch an item on the Display Screen to select it. Time & Date Monday Ring Flasher Bright lights blink to alert you to any incoming calls and new answering machine messages.
  • Page 10 Volume Button Lets you adjust the volume to a comfortable level, up to a 40dB gain from min/max. To increase the volume, press plus sign on the – VOL button. Press minus sign on the VOL button to decrease – the volume.
  • Page 11 Pressing the CUSTOMER SERVICE button will automatically dial the CapTel help line. Our helpful Customer Service team is happy to help you set up and use your CapTel 2400i phone – we’re only a button push away. Help is available 24 hours a day, 7 days a week (closed on major holidays).
  • Page 12 Power Jack Plug the AC power adapter here. Use only the AC power adapter that came with your CapTel 2400i phone. Any other adapter may damage the phone. Kickstand Pull out and position the kickstand to nd the most convenient angle for reading the CapTel display screen.

  • Page 13: Setting Up Your Captel 2400I

    3. Standard electrical power (AC adapter plugs into standard wall outlet). Step 1: Select a Location Pull out the kickstand in the back, then set up the CapTel 2400i in a place where: • A high-speed Internet (Ethernet) jack or your wireless router is located nearby.
  • Page 14 Volume indicator lights will light up to let you know the power is connected. Power Cord WARNING: Be sure to use only the power adapter that came with your CapTel 2400i. Using any other power Telephone Ethernet Power adapter may damage LNK/ACT your phone.
  • Page 15 Telephone Line Power Cord Ethernet Power Telephone LNK/ACT Telephone Back of CapTel 2400i Power Wall Outlet Outlet Telephone service can be analog, VOIP, ber optic, digital cable phone service, or analog with DSL lter. CapTel does not work with digital PBX o ce phone systems unless an analog port is available.
  • Page 16 Step 5: Network Connection Initial Setup setup network language language plug in ethernet cable or press button below for wi telephone line telephone line Use WiFi Network network connection time and date software terms and conditions For Wired Connections: 1. Plug the Ethernet cable that came with your phone into the jack on the back labeled “Ethernet”.
  • Page 17 All outlets located together (Wired Setup) Example 1: All of the connection outlets (telephone, Internet, and power) are available in the same room that you are planning to use the CapTel 2400i. Ethernet Cable Telephone Line Power Cord Telephone Ethernet Power...
  • Page 18 For Wireless (WiFi) Connections: If you have a wireless (“WiFi”) network in your home or o ce, your CapTel phone can connect to the Internet using the WiFi network. You do not need to plug in an Ethernet cable. To set up your CapTel for WiFi use, you will need to know the name of your wireless network as well as any passwords that are needed to access the network.
  • Page 19 Joined Available Networks Signal Saved Security Chan 2WIRE269 My Home Network WPA-2 SSID for Network 3 Charlie’s Home Network Corner Cafe Network Connect Enter Manually View Saved Refresh Network Settings Back 3. Touch the name of the network that you want to use. (Connect).
  • Page 20 When you are done, review your password carefully. If it does not exactly match the password for your network, CapTel will not be able to connect. Use the key to correct any errors. (save). When you are satis ed the password is correct, touch save Step 6: Time and Date Touch the Time Zone on the display screen that you live in.
  • Page 21 Step 7: Software Your new phone checks to make sure that you have the most current software available. If needed, CapTel will automatically download the most recent software version. Please be patient, the download may take a few moments. Watch the progress on the CapTel display screen to know the status.
  • Page 22 The very rst time you set up CapTel, you may be asked to review the Registration Terms and Conditions on the CapTel display. Follow the directions on the screen. If your CapTel 2400i is already registered, your phone will not show the following registration screen. Welcome to CapTel Registration Per FCC requirements, the Captions feature on your CapTel phone cannot be activated until the phone is registered.
  • Page 23 Step 9: Choosing your Captioning Preference Your CapTel phone lets you select which captioning method to use, either fully-automated Auto Captions or enhanced Assisted Captions. Captioning Preference Your CapTel phone now o ers “Auto Captions” which provides computer-gernerated captions without the assistance of an operator.

  • Page 24: Connecting A Bluetooth Headset/Neckloop (Optional)

    Connecting a Bluetooth® Headset/Neckloop (Optional) Status Paired Devices Bluetooth Device #1 for Hearing Aid Bluetooth Acme Headset Model 205 Hatis Wireless Neckloop touch o to disable bluetooth connections Pair Connect Paired Devices Scan Bluetooth Settings Back The instructions may vary depending on what type of Bluetooth device you have.
  • Page 25 (HOME button) to leave the Bluetooth menu. HOME While you may have multiple Bluetooth devices paired to your CapTel 2400i, only one Bluetooth device can be used at a time. The name of the “active” Bluetooth device is listed in the top left corner of the CapTel display screen.

  • Page 26: Section 2: Making And Answering Calls

    SEC TION Making and Answering Calls This section explains how to place outgoing calls and how to answer incoming calls. TOPICS • Dialing a Phone Number Directly • Answering an Incoming Call • Making/Answering a Call on a Bluetooth® Headset/Neckloop •...

  • Page 27: Dialing A Phone Number Directly

    Dialing a Phone Number Directly Dial Number Redial Redial Contacts 555-0234 Like with any other phone, you can dial the phone number of the person you want to call. 1. Before you dial, check that the blue light around the (CAPTIONS button) is on.
  • Page 28 555-8539 May 13 1:36 pm Call Time: 00:02:56 hello this is Tina's ower shop how may I help you? okay and where would you like them delivered? great you said you wanted roses any particular color? Font Switch to Options Size Assisted Captions 5.

  • Page 29: Answering An Incoming Call

    Answering an Incoming Call Incoming Call 13335552652 Corner Pharmacy Flash Flash 1. When the phone rings, the display lights up to let you know there is an incoming call. (If you have Caller ID service, the caller’s name and phone number will appear.) 2.

  • Page 30: Making/Answering A Call On A Bluetooth Headset/Neckloop

    Redial Redial Contacts 555-0234 Your Bluetooth device must be paired and active with the CapTel 2400i before you can make/answer calls with it. Please see “Connecting a Bluetooth Headset/Neckloop” on page 22 for instructions. To make a call: 1. Check that your Bluetooth device is connected by con rming that the name of your device is listed in the upper left corner of the CapTel display screen.
  • Page 31 Incoming Call 13335552652 Corner Pharmacy to answer lift the handset, press the Speaker button, or press the Headset button send to ans machine Flash Flash Headset To answer a call: 1. Check that your Bluetooth device is connected by con rming that the name of your device is listed in the upper left corner of the CapTel display screen.

  • Page 32: Ending A Call On A Bluetooth Headset/Neckloop

    Ending a Call using a Bluetooth® Headset/Neckloop C Pharmacy June 25 8:33 am Call Time: 00:01:53 you can stop by and pick your prescription up any time before 6:00 tonight oh that’s no problem can you come by any time this week? see you then thanks bye Font...

  • Page 33: Switching Captioning Method During A Call

    Switching Captioning Method During a Call 555-8539 May 13 1:36 pm Call Time: 00:02:56 hello this is Tina's ower shop how may I help you? okay and where would you like them delivered? great you said you wanted roses any particular color? Switch to Font...

  • Page 34: Turning Captions On/O During A Call

    Turning Captions On/O During a Call You can turn captions on/o at any time during your call by pressing (CAPTIONS button). When the blue light around the CAPTIONS button is lit, you will see captions of everything the other party says. (CAPTIONS button) again.

  • Page 35: Adjusting The Tone Control

    Adjusting the Tone Control Tone Control This tone setting slightly ampli es mid and high frequency sounds medium medium medium high high Touch low, med, or high to select desired tone custom lift the handset and press play button to test the tone setting cancel accept Back...

  • Page 36: Customizing The Tone Setting

    Customizing the Tone Setting 250 Hz 500 Hz 1kHz 2kHz 4 kHz Custom Tone 30 dB 40 dB 50 dB Touch and Drag the blue dots 60 dB to match the shape of your audiogram 70 dB 80 dB 90 dB lift the handset and press play button to test the tone setting cancel...

  • Page 37: Using The Speakerphone

    Using the Speakerphone Turning the Speakerphone On At any point before or during a call, press the (SPEAKER button) on the CapTel dialing pad to turn the speakerphone on (light on SPEAKER button goes ON). The CapTel handset will turn o , and any sounds on the line will be ampli ed out loud over the CapTel speaker.
  • Page 38 Ending a Call when the Speakerphone is On The way to end a call when the speakerphone is on depends on whether the CapTel handset is hung up or not. If the CapTel handset is hung up: (SPEAKER button) on the CapTel dialing pad. The Press the speakerphone will turn o and the call will end.

  • Page 39: Knowing What Sounds Are On The Line

    Knowing What Sounds are on the Line C Pharmacy June 22 10:49 am Call Time: 00:00:16 (CapTel CA# C6430) (F) Hello this is corner pharmacy calling your prescription is ready to be picked up Font Options Size The handset graphic on the display screen tells you what incoming and outgoing sounds are occurring during your call with two visual indicators: the Signal meter (yellow waves) and the Outgoing Volume meter (blue waves).

  • Page 40: Section 3: Viewing Captions

    SEC TION Viewing Captions This section explains how to adjust and review conversation captions. TOPICS • Turning Captions On/O During a Call • Viewing Corrections • Reviewing Captions During a Call • Reviewing Captions After Hanging Up • Saving Conversation Captions •...

  • Page 41: Turning Captions On/O During A Call

    Turning Captions On/O During a Call C Pharmacy June 22 10:49 am Call Time: 00:00:16 (CapTel CA# C6430) (F) Hello this is corner pharmacy calling your prescription is ready to be picked up Font Options Size You can turn captions on/o at any time during your call by pressing (CAPTIONS button).

  • Page 42: Viewing Corrections

    Viewing Corrections 555-6295 May 11 12:42 pm Call Time: 00:00:37 (CapTel CA# C7005) Ringing 1 (F) Hi Debra sure she is not at her desk Debra do you want her voicemail? sure colon while I transfer you Word Error Font Options Size 555-6295...

  • Page 43: Reviewing Captions During A Call

    Reviewing Captions During a Call C Pharmacy June 22 10:49 am Call Time: 00:00:16 this is corner pharmacy calling your prescription is ready to be picked up yes please bring your insurance card with you as well Touch and slide up as a valid ID we are open until to move backwards...

  • Page 44: Reviewing Captions After Hanging Up

    Reviewing Captions After Hanging Up Call History Mary Cell today 1-321-555-9876 11:38 AM 1-321-555-6712 today 1-321-555-9876 11:32 AM 2/15/15 2/15/15 John S. 2:56 PM 4:23 PM 0:01:14 2/15/15 Mary Cell 2:56 PM 2/14/15 2/14/15 555-2369 review 6:42 PM 6:42 PM call captions next...

  • Page 45: Saving Conversation Captions

    Saving Conversation Captions CAPTIONS Save Captions On Save Captions On Line by Line Scrolling Line by Line Scrolling Captions Button on Flasher Settings Keypad Lights On Keypad Lights On Keypad Lights On Keypad Lights On Keypad Lights On Keypad Lights On Keypad Lights On Language Language...

  • Page 46: Erasing Captions

    Erasing Captions delete call history entry? (2/16/15 2:56 PM) 1-321-555-6712 touch yes to delete the captions and caller id information 2/15/13 2:56 PM 0:01:14 To erase captions of a single conversation after the call has ended: 1. From the display screen, touch (Call History).

  • Page 47: Changing The Color Of The Captions

    Changing the font color applies only to conversation captions. The font size and style for your CapTel 2400i menu options always remains the same. To change the font and background colors: 1. On the display screen, touch (Settings).
  • Page 48 4. The display screen shows you an example of how the colors are currently set. To change the Captions color: 1. Make sure Captions (Captions) is highlighted (blue). 2. In the Color Options table, touch the color that you would like the captions to appear.

  • Page 49: Changing The Captions Font Size And Style

    Changing the Captions Font Size and Style EXAMPLE CAPTIONS This is a Captioned Telephone. It is designed Style 5 Style 2 Style 3 Style 1 Style 4 accept cancel Font Size You can adjust the font size and style of the conversation captions to make them easier to read.

  • Page 50: Setting How Captions Scroll Across The Display Screen

    Setting how Captions Scroll Across the Display Screen select scrolling style Save Captions On Save Captions On Save Captions On Line by Line Scrolling Flasher Settings Flasher Settings line by line smooth scrolling English English English Keypad Lights On Keypad Lights On Keypad Lights On Keypad Lights On Keypad Lights On...

  • Page 51: Adjusting The Brightness Of The Display Screen

    Adjusting the Brightness of the Display Screen adjust display brightness Brightness Brightness Line by Line Scrolling Font Size Font Size accept cancel Night Mode Night Mode Night Mode Screen Timeout Screen Timeout Screen Timeout Display Settings Display Settings Display Settings Back Back You can adjust the brightness of your CapTel display screen to make it...

  • Page 52: Section 4: Call History

    SEC TION Call History This section explains how to use Call History to see who has called you, to review captions of past conversations, and to see information about any incoming calls you may have missed. TOPICS • Reviewing Previous Calls •...

  • Page 53: Reviewing Previous Calls

    Reviewing Previous Calls Your CapTel phone keeps a list of information about recent calls, including calls that you may have missed. You can review captions from the call, the date and time of the call, and any Caller ID information if available. CapTel can even show you a picture of the caller if it is someone in your Contact list.

  • Page 54: Reviewing Captions From A Previous Call

    Reviewing Captions from a Previous Call Joe Smith 2:16 PM 5/28/15 (CapTel CA# C6562) Ringing 1 2 (M) Hello Hello ~ OK well I was wondering if you are coming to Jimmys game oh great it’s at Font Size call delete Back prev...

  • Page 55: Dialing From Call History

    Dialing from Call History Call History Mary Cell today 1-321-555-9876 11:38 AM 1-321-555-6712 today 1-321-555-9876 11:32 AM 2/15/15 2/15/15 John S. 2:56 PM 4:23 PM 0:01:14 2/15/15 Mary Cell 2:56 PM 2/14/15 2/14/15 555-2369 review 6:42 PM 6:42 PM call captions next previous...

  • Page 56: Deleting Previous Calls

    Deleting Previous Calls delete call history entry? (2/16/15 2:56 PM) 1-321-555-6712 touch yes to delete the captions and caller id information 2/15/13 2:56 PM 0:01:14 To delete a single call from Call History: 1. From the display screen, touch (Call History). 2.

  • Page 57: Section 5: Answering Machine

    SEC TION Answering Machine This section explains how to use the built-in Answering Machine and see captions of messages Answering Machine and see captions of messages that people leave for you. You can hear the voice recording and read captions of the message. You can retrieve your Answering Machine messages remotely from a di erent phone, and CapTel can also show you captions of messages that are left...

  • Page 58: About The Answering Machine

    About the Answering Machine Jim Mobile 2:42 PM 5/27/15 Msg: 3 of 3 Hi dad sorry I missed you please give me a call back when you get home talk to you soon prev next Font call delete 0:20 0:27 Back play re-caption...

  • Page 59: Turning Answering Machine On/O

    Turning Answering Machine On/O Settings Settings Connected Connected ACME Headset Model 205 ACME Headset Model 205 Answering Machine is 11:35 am currently Turned OFF Monday June 24 Turn Answering Machine on? Favorites Favorites Favorites Contacts Contacts Headset Headset Call History Call History Ans Machine Ans Machine...

  • Page 60: Playing Your Answering Machine Messages

    Playing Your Answering Machine Messages Jim Mobile 2:42 PM 5/27/15 Msg: 3 of 3 Hi dad sorry I missed you please give me a call back when you get home talk to you soon prev next Font call delete 0:20 0:27 Back play...

  • Page 61: Erasing Answering Machine Messages

    Erasing Answering Machine Messages Mary Cell Answering Machine today today today 555-4681 11:38 AM 11:38 AM 11:38 AM 1-321-555-6712 today today today today today 1-321-555-9876 11:32 AM 11:32 AM 11:32 AM 2/15/15 2/15/15 2/15/15 2/15/15 2/15/15 2/15/15 2/15/15 John S. 2:56 PM 4:23 PM 4:23 PM...

  • Page 62: Deleting All Messages

    Deleting All Messages Answering Machine on Greeting Message External Speaker o External Speaker o External Speaker o External Speaker o Remote Access o Set Ring Count Set Ring Count Delete All Messages Delete All Messages Ext Ans Machine Answering Machine Back In addition to erasing Answering Machine messages one at a time as you play them, you can also erase all your saved Answering Machine messages...

  • Page 63: Recording A Personal Greeting

    Recording a Personal Greeting greeting message play greeting message answering machine on answering machine on Greeting Message external speaker o external speaker o external speaker o record new greeting use default greeting set ring count no saved messages Back Answering Machine Answering Machine Back Back...
  • Page 64 record new greeting message press to stop recording answering machine on answering machine on Greeting Message external speaker o external speaker o external speaker o recording your greeting message Back set ring count set ring count no saved messages no saved messages no saved messages Answering Machine Answering Machine...

  • Page 65: Remote Message Retrieval

    Remote Message Retrieval Answering Machine Remote Access This feature allows you to remotely manage (play or delete) your answering machine messages. A 4 digit PIN will be required to access your messages. touch the buttons below to turn remote access on or o Remote Access Setup Back CapTel lets you call in to play your Answering Machine messages when you...
  • Page 66 6. CapTel shows the default 4-digit Remote Access PIN. This is the number you need to enter when calling in remotely to play your Answering Machine messages. Enter Remote Access PIN Enter a 4 digit Remote Access PIN and touch save, or touch cancel to turn o Remote Access and exit.
  • Page 67 2. Once you hear/read the BEEP, enter your 4-digit PIN by pressing keys on the dial pad of the phone that you are calling from. 3. Your CapTel 2400i SPK will start playing aloud any recorded messages (starting with the most recent one) for you to hear. If you are calling from a di erent CapTel phone, you will be able to see captions of the messages while they are played.

  • Page 68: Captioning Messages From An External Answering Machine

    Captioning Messages from an External Answering Machine caption external ans machine ** lift handset to start ** place handset microphone next to your answering machine speaker Back In addition to the built-in answering machine that comes with your CapTel phone, you can also see captions of voice messages that are left on an external answering machine (a separate answering machine you may own, not the one built into the CapTel phone).

  • Page 69: Setting The Ring Count

    Setting the Ring Count select answering machine rings Answering Machine on Greeting Message Answering Machine on External Speaker o Remote Access o Remote Access o Rings accept cancel Set Ring Count Set Ring Count Set Ring Count Set Ring Count Delete All Messages Delete All Messages Ext Ans Machine...

  • Page 70: Playing Incoming Messages Aloud/Silent

    Playing Incoming Messages Aloud/Silent Alice Walton 3:23 PM 5/21/15 Msg: 1 of 1 (CapTel CA# C6070) (F) Hi Oh sorry I missed you I was hoping to catch you before you left I wanted to check and see if you’re going to the game tonight? please give me a call back when you get this message prev...

  • Page 71: Seeing Captions Of Your Voicemail Messages

    Seeing Captions of Your Voicemail Messages Settings 11:35 am Monday June 24 Favorites Favorites Contacts Headset Call History Messages Your telephone service may provide a Voicemail feature that lets callers leave a message through your telephone service. Your CapTel phone can indicate when you have Voicemail messages waiting to be listened to.
  • Page 72 Turning the Voicemail Indicator On Do you have Voicemail? If you have Voicemail service from your telephone provider (which is di erent from an answering machine), CapTel can indicate when you receive a Voicemail message. If you do not have Voicemail service, this feature should be turned o .
  • Page 73 Listening to Your Voicemail Messages When you receive Voicemail messages, Indicates new a green Voicemail indicator appears on the Voicemail CapTel display screen to alert you. Ans Machine Messages Messages messages waiting To listen to your Voicemail messages: 1. On the display screen, touch (Messages).
  • Page 74 Turning the Voicemail Indicator O To turn o the Voicemail Indicator: 1. From the display screen, touch (Settings). 2. Touch (Messages). 3. Touch (Voicemail). 4. Touch (Voicemail on). 5. Touch (Voicemail o ). The icon will change to red to indicate Voicemail is turned o .
  • Page 75 Troubleshooting Tips for Voicemail If you have questions about the Voicemail Indicator, please check these common troubleshooting tips before contacting CapTel Customer Service. Be aware that some VoIP services, such as MagicJack, do not support the Voicemail feature. Which feature should I use—the Answering Machine or Voicemail Indicator? You can only use the Voicemail feature if your telephone service provides a Voicemail option and you know the phone number needed to access that...
  • Page 76 Why don’t I see the number of Voicemail messages waiting for me? Because Voicemail messages are saved by your telephone service and not by the CapTel phone, you need to check your messages (call into your service) in order to learn how many messages are waiting. The CapTel display shows you when there are new Voicemail messages available, so you know to check, but it cannot show you how many messages are available.
  • Page 77 Calling your Voicemail Service As an alternative, you do not need to user the Voicemail Indicator feature to check Voicemail messages left on your telephone service. Simply use the CapTel dial pad to call into your voicemail system and “log in” the same way you would with any other telephone.

  • Page 78: Section 6: Contacts

    SEC TION Contacts This section explains how to save frequently called numbers in your contact list for easy and quick dialing. TOPICS • Adding a New Contact • Dialing a Phone Number in Your Contact List • Editing an Existing Contact •...

  • Page 79: Adding A New Contact

    Adding a New Contact Contacts William Best Buy Home 1-321-555-5896 Corner Pharmacy Work John S. 1-321-555-4212 Movie Line William edit next previous sync delete Back You can save up to 100 names in your contact list for quick and easy dialing. To add a new contact: 1.

  • Page 80: Dialing A Phone Number In Your Contact List

    Dialing a Phone Number in Your Contact List Contacts John S. Best Buy Mobile 1-321-555-8967 Corner Pharmacy Home 1-321-555-8967 John S. Work Movie Line 1-321-555-4324 William edit previous sync delete next Back To easily dial someone in your contact list: 1.

  • Page 81: Editing An Existing Contact

    Editing an Existing Contact First: Mary Add / Edit Contact Last: Johnson 1-608-238-5400 Mobile: favorite Home: <touch to enter home number> Work: <touch to enter work number> speed dial cancel save Space Numbers To make changes to a contact in your list: 1.

  • Page 82: Removing A Contact

    Removing a Contact Contacts Contacts Mary Cell Mary Cell delete contact? Best Buy Best Buy Work Mary Cell 1-321-555-6712 Corner Pharmacy Corner Pharmacy John S. John S. press accept to press accept to delete this contact delete this contact Mary Cell Mary Cell Movie Line Movie Line...

  • Page 83: Adding A Contact To Speed Dial

    Adding a Contact to Speed Dial Dial Number Speed Dials Mary Johnson Joe Smith Favorites Favorites Contacts Veronica Corner Pharmacy You can set up to four (4) Contacts to be added to Speed Dial. Speed Dial entries appear every time you lift the CapTel handset, for quick one-touch dialing. You can even add photos to your Speed Dial entries for easy dialing by picture.

  • Page 84: Adding Contacts From Your Mobile Device

    Adding Contacts from Your Mobile Device sync contacts from mobile device online Back You can transfer contacts from your mobile phone, such as an iPhone or Android device, into your CapTel phone. CapTel connects to your mobile device via Bluetooth to import the contacts, including pictures. You can select up to 100 contacts from your mobile device to store in your CapTel phone.
  • Page 85 searching for mobile device Work on your mobile device, open Bluetooth settings, 1-321-555-6712 select pair or search for nearby Bluetooth devices, and then select 2400iSPK Note: if your mobile device is already paired from a previous sync, rst unpair the 2400iSPK on your mobile device, then follow the steps above cancel...
  • Page 86 (accept). The entries will appear in your CapTel phone, touch accept cancel contacts list, including any associated pictures. Any contacts that you did not select will not be saved to your CapTel 2400i. CO N TA C T S Customer Service: 888-269-7477...

  • Page 87: Adding A Photo To A Contact

    Using your computer, you can add photos to your Contact List to make it easy to dial by picture on your CapTel 2400i. You can also add, change, or delete Contacts on your computer, then download the changes directly your CapTel 2400i phone.
  • Page 88 The MyContacts website helps manage the Contacts List on your CapTel phone. You can add new contacts, phone numbers, and even photos, then “sync” them with your CapTel 2400i. Because both the CapTel phone and the MyContacts website need to be set in sync mode, the sync process is easiest when the computer you are using and the CapTel phone are located close together.
  • Page 89 3. Enter the name you would like to use for your new Contact List, then (Create). click on 4. Click on (Add Contact). Customer Service: 888-269-7477 CO N TA C T S...
  • Page 90 5. Enter the rst and last name of your contact, then click on (Save). 6. Add the phone number information for your contact. Use the tab key to (Save Contact) when move between elds. Click on information is entered. (Add Photo). To add a photo to this contact: click on CO N TA C T S Customer Service: 888-269-7477...
  • Page 91 The website lets you browse your computer to select and save an existing photo. The photo les can be in jpg, png, or gif format. (Select Photo), nd and select the photo that you Click on want to add. Once your photo is selected, you may re-size or crop the image to t nicely in the CapTel display window.
  • Page 92 When you are nished entering information for this contact, click on (Save Contact). The new entry appears in your Contact List on the left side of the MyContacts website (in alphabetical order by rst name). Making your contact a Speed Dial number lets you quickly dial-by-picture (speed dial) to add this contact to your on your CapTel phone.
  • Page 93 8. When you are satis ed with your Contact List, you must Sync Contacts in order to save the list to your CapTel phone. Click on (Sync Contacts), then select (Save Contacts to Phone). 9. The website asks you to select the Electronic Serial Number (ESN) for your CapTel phone.
  • Page 94 At the MyContacts website: (Add new ESN), then enter the ESN from the CapTel Click on display screen into the eld labeled “ESN”. Enter a name for the ESN in the (Add). eld labeled “ESN Name”. Click on On your CapTel display screen: Contacts Contacts Mary Cell...
  • Page 95 At the MyContacts website: Entries from your online Contact List are added to any contacts you may already have saved on your phone. If you would like to erase the existing contacts on your phone and replace them with the new Contact List from your computer, click on “Yes, Erase”...
  • Page 96 Your Contact List is saved from the computer onto your CapTel phone. Watch on your CapTel phone display as the sync completes. sync is complete sync summary added deleted changed contacts contacts photos photos favorites favorites – speed dials speed dials –...
  • Page 97 11. Once your Contact List is synced with your CapTel phone, you have the option to save your Contacts on your computer. Saving a Contact List to your computer allows you to keep a back up and edit your list at a later time. You do not have to save your list on your computer –...
  • Page 98 If you do not save, all information will be lost for security purposes. If the Contact List was already synced to your CapTel 2400i SPK, however, the information will already be saved on your phone. Under “File”...

  • Page 99: Section 7: Favorites

    SEC TION Favorites This section tells you how to set your most frequently called Contacts as “favorites”, for quick dialing and dialing by photo. TOPICS • About Favorites • Adding a Contact to Favorites • Dialing Favorites • Removing a Contact from Favorites Customer Service: 888-269-7477 FAV O R I T E S...

  • Page 100: About Favorites

    About Favorites Favorites Mary Cell Church Mobile 1-321-555-6712 Fred Taylor Mary Cell Movie Line Sally Morgan call next prev delete Back Favorites let you dial select numbers quickly and easily from the display screen. You can select any entries in your contact list to be included in your favorites list.

  • Page 101: Adding A Contact To Favorites

    Adding a Contact to Favorites Favorites Mary Cell Church Mobile 1-321-555-6712 Fred Taylor Mary Cell Movie Line Sally Morgan call next prev delete Back You can save up to ten (10) numbers/entries to your Favorites list. To add a person from your Contact list to Favorites: 1.

  • Page 102: Dialing Favorites

    Dialing Favorites To dial a person in your Favorites list: 1. From the display screen, touch (Favorites). 2. Under the Favorites list on the left of display, nd and touch the name of the person you wish to call. 3. On the right side of the display, touch (Call).

  • Page 103: Section 8: Settings

    SEC TION Settings This section explains how to adjust settings on your CapTel to t your preferences. TOPICS • Setting the Language • Saving Conversation Volume • Switching Captions Language During • Keypad Lights a Call • Setting the Ringer •...

  • Page 104: Setting The Language

    The default setting is English. Spanish captions must be turned on in the CapTel settings menu in order for you to receive Spanish-language captions. Spanish captioning is available for Spanish-to-Spanish conversations only. The CapTel 2400i does not translate from English conversations to Spanish conversations, and vice versa. To set the language: 1.

  • Page 105: Switching Captions Language

    Switching Captions Language During a Call Maria Ene 25 11:24 am Duración llamada: 00:00:42 <CapTel CA# 2435> <M> hello? I am glad you called we are having a party tonight for Tia’s birthday want to talk to her? hang on <foreign language> <CapTel CA# 1653>...

  • Page 106: Setting Display Brightness

    Brightness    Setting the Display Brightness You can adjust the brightness of the display screen for easy reading in well-lit or dimly-lit areas. The display screen brightness changes as you move the setting so you can see what it will look like. Settings ...

  • Page 107: Wifi Settings

    WiFi Settings If you use CapTel in a WiFi environment, the Network Settings shows you a listing of all available WiFi networks within range, in order of the strongest signal strength to the weakest. You can change between WiFi networks or save common settings that you use most often.

  • Page 108: Ring Asher

    Captions Button You can set the CAPTIONS button to automatically stay on or to automatically stay o at the beginning of every call. The default setting is Captions ON. If the CAPTIONS button is set to OFF, captions will not come on automatically.

  • Page 109: Keypad Lights

    Keypad Lights The CapTel keypad lights up for easy dialing in dark environments. You can set the keypad lights to go o when your CapTel is not in use. When set to “o ” the keypad lights will go o after approximately 30 seconds of non-use. The default setting is Keypad Lights On.

  • Page 110: Time Zone

    Time Zone You can adjust the time and date displayed on your CapTel phone screen based on your Time Zone. Touch the area on the map for the Time Zone that you live in. Be sure to indicate if your Time Zone practices Daylight Savings Time (DST).

  • Page 111: Advanced Settings

    Advanced Settings Dialing Pre x Some o ce environments require you to dial a number in order to get an outside line. For example, you may need to dial a 9 or another number sequence before you can place a call. CapTel lets you add a dialing pre x, then will dial it for you automatically for every call placed from your Contact list, or when using the Speed Dial, Call History, or Answering Machine history.
  • Page 112 Review Captions on Hang Up You can set your CapTel phone to automatically go to conversation review mode after you hang up. This allows you to review the previous conversation(s) immediately after every call without using the Menu system. The default setting is o . Settings ...

  • Page 113: Troubleshooting

    Troubleshooting Power Reset On occasion, issues with your Internet connection may impact your CapTel phone. For example, you may have experienced times when your Internet seems to get “hung up” or things don’t look correct on your computer screen. These cases can sometimes impact how your CapTel phone operates. To correct, you may need to “reset”...

  • Page 114: Index

    C A P T E L 2 4 0 0 i S P K I N D E X Answering a call ..........27 Call waiting ..........111 on an extension phone ......27 Captions ....4, 7, 38–48, 58, 105, 106 with a Bluetooth device .......28 button ..........
  • Page 115 Display Screen ........6, 48 Network ............14 adjust brightness......49, 104 available networks......17, 105 night mode..........104 change settings......16, 105 screen timeout .......49, 104 view saved networks......105 WiFi..............16 Flash option (hook ash) ...... 111 Personal identi cation Flasher ............106 number (PIN)......63–64, 65 set the ring asher ......
  • Page 116 Sound ............32, 33 Troubleshooting........111 adjusting on the speakerphone...35 Updating your software ....... 108 adjusting the sound quality ....33 Voicemail............69 Spanish........12, 102, 103 calling your Voicemail service ...75 captions ........12, 102, 103 listening to messages ......71 customer service tips ...............72 in Spanish.......100, back cover turning Indicator o ......72...
  • Page 117 Modi cation or changes to the line. Excessive RENs on the line may result in the CapTel not expressly approved by Ultratec, Inc. devices not ringing in response to an incoming can void your authority to operate the call.
  • Page 118 Compliance Statement (Part 15.19) RF Exposure (OET Bulletin 65) This device complies with Part 15 of the FCC Rules. To comply with FCC/IC exposure requirements for mobile transmitting devices, this transmitter Operation is subject to the following two should only be used or installed at location conditions: where there is at least 20 cm separation distance 1.
  • Page 119 Ultratec and CapTel are registered trademarks of Ultratec, Inc. The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks used by Ultratec is under license. Other trademarks and trade names are property of their respective owners.
  • Page 120 Getting Help If you have any questions as you use your new CapTel 2400i, we’re here to help. Use any of these ways to contact us: (CUSTOMER SERVICE button) to Pick up the handset and press automatically speed dial directly to our helpful Customer Service team. If you are in an o ce setting, you may need to dial a number such as “9”...

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