Ultratec CapTel 200 User Manual
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Ultratec CapTel 200 User Manual

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USING YOUR CapTel
™
Model 200
305-014203

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  • Page 1 USING YOUR CapTel ™ Model 200 305-014203...
  • Page 2 Madison,WI 53711 (888) 269-7477 (Voice/CapTel) (800) 482-2424 (TTY) (608) 238-3008 (Fax) captel@captelmail.com (Email) www.captionedtelephone.com Third edition is a registered September 2005 trademark of Ultratec, Inc. CapTel is a trademark and First Printing service mark of Ultratec, Inc. © 2005 Ultratec, Inc.

  • Page 3: Table Of Contents

    CONTENTS Overview ........2 Installation ........6 Calling &...

  • Page 4: Overview

    OVERVIEW How Does CapTel Work? CapTel works like any other amplified telephone, with one important difference. It also displays written captions, which are provided by a captioning service, of everything the other person says. Captions are treated with absolute confidentiality. Talk to the person you are calling.
  • Page 5 Features TOP VIEW 1. Handset hook 2. Display screen 3. Display buttons 4. Number buttons 5. Menu button 6. Flash button 7. Hold button and light 8. Volume button and light 9. Caption button and light 10. Ringer Volume control 11.

  • Page 6: Menu Button

    Display & Display Buttons The display screen provides word-for-word captions during your conversation. The screen also displays the menu when you press the button. Use the display Buttons to make MENU selections when using the menu system. Menu Button button allows you to personalize settings such as MENU display contrast and ringer pitch.
  • Page 7 Tone Slide Control The Tone Slide Control allows you to adjust the quality of sound that comes through the handset to a frequency range that works best for you. With the slide control, you can increase low- TONE or high-frequency sounds for utmost clarity. Hold Button (Mute for Captioned Calls) During a non-captioned call, you can put the caller on hold by pressing the...

  • Page 8: Installation

    INSTALLATION CapTel includes the following parts:  Handset with coiled cord  AC adapter  7-foot telephone line cord  6-inch telephone line cord (use when mounting on wall)  Desktop/wall footplate CAUTION! Do not plug the CapTel into any telephone line other than a standard, analog telephone line or an analog port.
  • Page 9 STEP 2 – Set Up the CapTel For Desktop Use 1. Plug the AC adapter cord into the round power jack on the bottom of the CapTel. 2. Plug the telephone line cord into the first (left) telephone line jack. 3.

  • Page 10: Calling & Answering

    CALLING & ANSWERING Using CapTel in an Office Setting or with Call-waiting NOTE: If you need to dial a number for an outside line and/or you have call-waiting, see page 19 before placing your first call. For additional calling instructions and tips, see Helpful Tips on page 31.
  • Page 11 Answering a Call with Captions Because the captions are provided by a Captioning Service, the person calling you must first connect with the service in order for you to receive captions during the call. Give your callers the toll-free Captioning Service voice number (see page 1). 1.The person calling you first dials the toll-free Captioning Service voice number (see page 1).
  • Page 12 During the pause, the person calling you hears the recorded message “Please hold, the person you have called will be with you shortly, ” and will not hear you speak. 5. Watch the display.You may begin speaking as soon as you see that the call has connected.

  • Page 13: Adjusting The Sound

    ADJUSTING THE SOUND Conversation Volume To increase the overall volume of the person’s voice coming through the handset: 1. Move the slide control, located VOLUME on the right side of the CapTel, toward the top of the phone until the volume is at a comfortable level (see also Conversation Tone below).
  • Page 14 Ringer Pitch & Volume You can select the Ringer pitch and volume that help you hear best. Set the Ringer volume to off, low, medium, or high using the switch on the right side of the CapTel. RINGER To adjust the Ringer pitch: 1.
  • Page 15 Knowing What is Happening on the Line (Graphic Meters) There are two indicators which appear on the display during calls to help you monitor sounds on the line. These meters do not appear during non-captioned calls. The Signal Meter The Signal Meter lights up to indicate sounds on the handset, such as the caller’s voice or a busy signal.

  • Page 16: Using Calling Features

    USING CALLING FEATURES Speed Dialing from Memory The Speed Dial feature lets you quickly dial a few frequently called phone numbers. NOTE: Phone numbers must be saved in CapTel memory before using this feature (see Saving Speed Dial Numbers on page 20). To speed dial a number in memory, lift the handset, then: 1.

  • Page 17: Adjusting Display Contrast

    Reviewing Captions You can review the captions from a captioned call during the call or after hanging up. 1. During or after a captioned call, press the button. MENU The captions are displayed in a smaller area and Review Captions appears. 2.
  • Page 18 Using Hold/Mute During a Captioned Call (Mute) Press the button during a captioned call to mute your voice HOLD and background sounds. Confirm that the red light above the button is lit. As long as this light is on, you can still hear HOLD what the person on the other end of the line is saying and you will still see captions on the display.

  • Page 19: Using Caller Id

    Using Caller ID If you subscribe to Caller ID service from your phone service provider, your CapTel phone will display the name and/or number of the person calling, depending on the service to which you subscribe. Incoming Calls CapTel will display the name and/or number of the person calling.

  • Page 20: Menu Settings

    MENU SETTINGS To access the Menu settings: 1. With the handset hung up, press the button. The MENU display will show captions from your last conversation or the Save Captions After Hanging up menu. 2. Continue pressing the button to scroll through the MENU menu options.

  • Page 21: Outside Line

    Is a Number Required to Dial an Outside Line? In an office setting, use this feature if you need to dial 9, for example, to get an “outside line”. The number must be saved here to get an outside line during captioned calls. The number is automatically dialed at the start of every call when the Caption feature is on.

  • Page 22: Saving Speed Dial Numbers

    3. Enter number to block call-waiting is displayed. Type the number to block call-waiting using the number keypad. You can erase numbers shown by pressing the button next to the back arrow (←). 4. Press the button next to OK. **Saved** is displayed. 5.
  • Page 23 Captioning External Answering Machine Messages If you call a phone number to access your voice mail messages, CapTel will caption the messages for you (see Retrieving Your Voice Mail Messages on page 24). You can also use CapTel to receive captions of voice messages left on an answering machine that is near your CapTel phone by playing the messages aloud.
  • Page 24 Captions (On/Off Setting) You can change the default setting of CapTel to always have captions set to “On” or to always have captions set to “Off” , without needing to press the button before each call. CAPTION Captions On When the caption default is set to “On”, every outgoing call is automatically connected through the Captioning Service.
  • Page 25 Ringer Pitch 1. With the handset hung up, press the button until MENU Ringer Pitch is displayed. 2. Press the button next to the up or down arrow to select the pitch that works best for you. The ringer will ring as you do this.

  • Page 26: Advanced Calling

    ADVANCED CALLING Using Automated (Touchtone) Systems With CapTel, you can easily receive and/or leave messages on answering machines or voice mail systems with automated menus. You can press the CapTel number buttons at any time during a call to make selections. This makes navigating automated systems easy. You may press a button as soon as you are ready to make a selection.
  • Page 27 Calling Another CapTel User ( CapTel to CapTel ) Because you want the person you are calling to receive captions, you will first need to connect to the captioning service. 1. Verify that the Caption feature is on. If the red light over button is not lit, turn on the feature by pressing CAPTION button.
  • Page 28 Calling a TTY User Via Traditional Relay You can call TTY users with the CapTel by placing the call through relay. There are two ways to do this: Dialing the Relay Voice Number CapTel calls placed through your state’s toll-free relay number are handled like any other captioned call.
  • Page 29 To place your VCO call: 1. Lift the CapTel handset and dial 711. 2. The display reads VCO Mode Dialing 711 and connects you to the 711 relay service. 3. When you see that the relay CA has answered, ask for “VCO please”. This will alert the relay CA that you will be speaking (instead of typing) throughout the call.

  • Page 30: Dialing 911 In An Emergency

    DIALING 911 IN AN EMERGENCY In order to provide the fastest possible access to help in an emergency, all single line CapTel calls to 911 are immediately directed to Emergency 911 Services instead of being routed through the Captioning Service. This means: •...
  • Page 31 Dialing an Emergency 911 Call Directly (Recommended Method) 1. Pick up the CapTel handset. Dial 911 on the keypad. 2. The light above the CAPTION button will go off, and the display shows *CAPTIONS ARE OFF* Dialing 911 Directly. Watch the display for instructions. 3.
  • Page 32 Dialing an Emergency 911 Call Through Relay (Alternative Method) Relay services are equipped to help provide text captions during 911 calls, and are very familiar with VCO (combined voice and text) calling. If you place an emergency call through relay, you will receive text captions of everything that the 911 call-taker says.

  • Page 33: Helpful Tips

    HELPFUL TIPS Problem Solving My CapTel does not ring. Check that the switch is set to ON. RINGER Too many phones and/or computer modems in your home may exceed the “ringer equivalence number” (REN) of your telephone service. Contact your telephone service provider to verify that your service is adequate for your needs.
  • Page 34 erase it, then press the button next to OK. Press the menu button until “Is a number required to dial an outside line?” is displayed again. This time, press the button next to “No”. Then Exit the menu system. • If you have Call-Waiting: (from your telephone service) make sure that a Call-Waiting block is programmed correctly (see Do You Have Call-Waiting? on page 19).
  • Page 35 I sometimes see a word in brackets, such as “<thank>.” What do the brackets mean? At times, the captioning service may make a correction in the written captions. The corrected word(s) are displayed in brackets. There may be a delay between the wrong word(s) and the correction.
  • Page 36 The handset volume is not loud enough for me. Slide the control up to increase the volume coming VOLUME through the handset. Press the button to turn on the volume boost. Check the slide to make sure it is set to the TONE level that is best for you (see Adjusting the Sound on page 11).
  • Page 37 Nothing is happening with my CapTel phone. No power, no lights, no dial tone. The power supply may have been disrupted. Reset your CapTel telephone by unplugging the power adapter from the wall. Wait for one minute, then plug the AC adapter back in. Make sure that the power is not controlled by a light switch.
  • Page 38 CapTel users do not need to say “GA” or “SK” (“Go Ahead” or “Stop Keying”). This is optional. To make more than one call in a row, hang up and dial the next telephone number just as you would with any other non-relay call. Special Setup Instructions Connecting an External Signaler To use an optional signal light, plug a signaler...

  • Page 39: Care & Repair

    CARE & REPAIR Cleaning Never use liquid or aerosol cleaners. Unplug the CapTel and wipe with a damp cloth. If necessary, use a small amount of mild soap such as dishwashing soap on the cloth. SPECIFICATIONS Physical Dimensions Controls Size: 8.1" x 9.5" x 2.75" Conversation: Amplification (0-35 dB) Weight: 2 lb.

  • Page 40: Index

    INDEX 711, Dialing ...........26 Flash button...........3, 5 911, Dialing ...........28 Graphic meters ........13 Alternative method ...30 Handset............3 Recommended method ..29 Cord jack......3 AC adapter ........7, 35, 37 Hook........3 For desktop use ....7 Mounting on wall....7 Amplification...........37 Headset Jack.......3, 5, 12, 36 Volume.....4, 11, 34 Hold..........3, 5, 16 Answering a call........9...

  • Page 41: Fcc Information

    The CapTel telephone does not have any user- See installation instructions for details. serviceable parts. Modification or changes to the CapTel not expressly approved by Ultratec, The REN is used to determine the quantity of Inc. can void your authority to operate the devices which may be connected to the equipment.

  • Page 42: Industry Canada Information

    Industry Canada Information Notice: This equipment meets the applicable Notice: The Ringer Equivalence Number (REN) Industry Canada Terminal Equipment Technical for this terminal equipment is 0.2B.The REN Specifications.This is confirmed by the assigned to each terminal equipment provides registration number IC: 721C 11760 .The an indication of the maximum number of abbreviation, IC, before the registration terminals allowed to be connected to a...

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