Ultratec CapTel 2400i User Manual page 76

Why don't I see the number of Voicemail messages waiting
for me?
Because Voicemail messages are saved by your telephone service and not
by the CapTel phone, you need to check your messages (call into your
service) in order to learn how many messages are waiting. The CapTel
display shows you when there are new Voicemail messages available, so
you know to check, but it cannot show you how many messages are available.
I see a number on the screen, but when I check
Voicemail there are not that many messages.
Unlike Voicemail, the CapTel Answering Machine can tell you how many
messages you have available. The number appears on the Ans Machine /
Messages icon. The number indicates the Answering Machine messages
only. CapTel cannot show how many Voicemail messages your telephone
service has waiting, it only shows whether new Voicemail messages are
available or not. To avoid confusion, use only one feature at a time—
either turn o the Answering Machine or turn o the Voicemail indicator.
Indicates new
Voicemail
on
messages
Messages Messages
Why is the Voicemail indicator red?
If the Voicemail indicator turns red (
messages. New messages may be waiting that did not "trip" the indicator.
Checking for messages helps verify and resets the indicator accordingly.
I know people have left Voicemail messages, but I am not
seeing the Voicemail Indicator?
If you are certain you have Voicemail service turned on but you do not see
the Voicemail indicator when people leave messages, check with your
telephone service provider to con rm that the "VMWI (voice message
waiting indicator)" setting is turned on and active for your telephone line.
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A N S W E R I N G M A C H I N E
3
VM
on on
Messages
Number of
Answering Machine
messages
), please check your Voicemail
VM
Customer Service: 888-269-7477