Ultratec Captel 200 Quick Manual

C T
ALLING IPS
Begin Speaking Right Away
At the start of your calls, you may experience a slight delay from the time
you hear the voice of the other person and the time the captions are
displayed. Begin speaking if you can understand what was said, if you see
the Signal meter in the upper right corner of the display flicker, or as soon
as you see captions. This will help the person you are calling realize there
is someone on the line so they don't hang up on you. (See "Knowing what is
Happening on the Line" on page 12 of the manual.)
The Captioning Service Uses Voice Recognition Technology
To generate captions, the Captioning Service captionist revoices what is
said into a computer that is trained to recognize his/her voice. This
technology allows much faster captioning speed than previously available
with typed transcription. This is also why certain types of word errors
may occur. For example, a word may appear in the captions which sounds
like, but is spelled differently from, the word intended by the person with
whom you are speaking (such as "writing" and "riding"). If a word error is
confusing within the context of the conversation, ask the other person to
clarify. The captionist does not participate in the call and will not ask the
other person to slow down or clarify anything that is said.
You Do Not Have to Wait for the Captions
Just like with any telephone conversation, you and the other person are
free to interrupt each other at any time. You do not need to wait for the
captions if you already understand what was said.
A Note About Automated Systems ("Touchtone" Menus)
When using an automated system (any system that requires a touchtone
phone to make selections), you can press number selections on the CapTel
keypad as soon as you are ready to make a selection. You do not need to
wait for the captions prior to selecting. See page 22 of the manual.
CapTel

QUICK GUIDE

This Quick Guide contains basic information to get
you started placing and answering captioned calls.
For complete instructions, refer to the manual.
Customer Service
service@ultratec.com
(888) 269-7477 (CapTel/Voice)
(800) 482-2424 (TTY)
IMPORTANT!
Dialing 911 in an Emergency
To reach help as quickly as possible in an
emergency, all single line CapTel calls
placed to 911 will connect directly to
Emergency 911 Services. This means:
• Emergency 911 calls are not
captioned in the same manner as
regular CapTel calls.
• Emergency 911 calls are treated as
VCO calls* during which the 911 call-
taker can hear everything you say,
and then types their response that
appears on the CapTel display screen.
• You may not be able to hear the 911
call-taker, but they will type
instructions directly to your CapTel
display screen.Watch the display
screen for information.
Please familiarize yourself with
Dialing 911 in an Emergency on page
26 of the manual.
*VCO stands for "Voice Carry Over", a service common
in relay in which callers speak for themselves and read
typed responses.
™
310-012300