Ultratec CapTel 2400i User Manual page 75

Troubleshooting Tips for Voicemail
If you have questions about the Voicemail Indicator, please check these
common troubleshooting tips before contacting CapTel Customer Service.
Be aware that some VoIP services, such as MagicJack, do not support the
Voicemail feature.
Which feature should I use—the Answering Machine or
Voicemail Indicator?
You can only use the Voicemail feature if your telephone service provides a
Voicemail option and you know the phone number needed to access that
Voicemail service. Otherwise, the choice is up to you. Both approaches will take
messages from your callers and CapTel will show captions of your messages.
What number do I call in to check my Voicemail service?
That depends on your telephone service, which provides the Voicemail
option. You need to check with your own telephone service provider to get
the correct phone number. In some cases, the number may be your own
phone number or a shortcut like "*98" , or you may need to include 1+area
code. CapTel Customer Service cannot tell you what that number is, it
depends on your speci c telephone service.
How do I know whether the Answering Machine or Voicemail
Indicator is on?
Your CapTel phone comes with both the Answering Machine and the
Voicemail Indicator turned o . To use either feature, you need to rst turn
it on. We recommend that you use only use one feature at a time. If you
choose to use Voicemail, then turn o the built in Answering Machine.
The CapTel display screen indicates which feature is on.
o
Ans Machine
on
o
Ans Machine Ans Machine
Customer Service: 888-269-7477
Answering Machine OFF /
Voicemail Indicator OFF on
o
Ans Machine Ans Machine Messages
Answering Machine ON /
VM
Voicemail Indicator OFF
on on
o
Messages Ans Machine Messages Ans Machine Messages
3
VM
on on on
Messages Ans Machine Messages Messages
3
on on
Messages Messages
3
VM
Voicemail Indicator ON /
Answering Machine OFF on on
Messages Messages
3
Voicemail Indicator ON /
VM
Answering Machine ON
on
Messages
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