Ultratec CapTel 200 Using Manual
  1. Manuals
  2. Brands
  3. Ultratec Manuals
  4. Telephone
  5. CapTel 200
  6. Using manual

Ultratec CapTel 200 Using Manual

Ultratec user manual captel phone 200
Hide thumbs Also See for CapTel 200:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual, Quick Manual
Using Your CapTel
™
Model 200
305-014204

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the CapTel 200 and is the answer not in the manual?

Questions and answers

Related Manuals for Ultratec CapTel 200

Summary of Contents for Ultratec CapTel 200

  • Page 1 Using Your CapTel ™ Model 200 305-014204...
  • Page 2 (800) 482-2424 (TTY) (866) 670-9134 (Spanish CapTel Customer Service) (608) 238-3008 (Fax) CapTel@CapTelMail.com (Email) www.captionedtelephone.com Fourth edition October 2006 First Printing © 2005-2006 Ultratec, Inc. is a registered trademark of Ultratec, Inc. CapTel is a trademark and service mark of Ultratec, Inc.

  • Page 3: Table Of Contents

    ONTENTS Overview ........2 Installing CapTel .

  • Page 4: Overview

    VERVIEW How Does CapTel Work? CapTel works like any other amplified telephone, with one important difference. It also displays written captions, which are provided by a captioning service, of everything the other person says. Captions are treated with absolute confidentiality. For information about how CapTel works in 2-Line mode (optional) please see Using 2-Line CapTel on page 32.
  • Page 5 Features TOP VIEW 1. Handset hook 2. Display screen 3. Display buttons 4. Number buttons 5. Menu button 6. Flash button 7. Hold button and light 8. Volume button and light 9. Caption button and light 10. Ringer Volume control 11.

  • Page 6: Menu Button

    Display & Display Buttons The display screen provides word-for-word captions during your phone conversation. The screen also displays the menu when you press the button. Use the Display buttons to make selections when using MENU the menu system. Menu Button button allows you to personalize settings such as display MENU contrast and ringer pitch.

  • Page 7: Mini Keyboard

    Tone Slide Control The Tone Slide Control allows you to adjust the quality of sound that comes through the handset to a frequency range that works best for you. With the slide control, you can increase low- or high-frequency TONE sounds for utmost clarity.

  • Page 8: Installing Captel

    NSTALLING CapTel includes the following parts:  Handset with coiled cord  AC adapter  7-foot telephone line cord  6-inch telephone line cord (use when mounting on wall)  Desktop/wall footplate CAUTION! Do not plug the CapTel into any telephone line other than a standard, analog telephone line or an analog port.

  • Page 9: For Desktop Use

    STEP 2 – Setup the CapTel For Desktop Use Plug the AC adapter cord into the round power jack on the bottom of the CapTel. Plug the telephone line cord into the first (left) telephone line jack. Attach the desktop/wall footplate, making sure the larger side is along the top edge of the CapTel.
  • Page 10 IMPORTANT STEP 3 – Register Your Long Distance Provider If you plan to make long distance captioned calls with your new CapTel phone, please let CapTel Customer Service know what long distance company you want your charges to be billed under, so that it appears correctly on your phone bill (under your existing long distance service or calling plan).

  • Page 11: Calling & Answering (1-Line Mode)

    & A ALLING NSWERING Using CapTel in an Office, Hotel or Nursing Home Setting or with Call-waiting NOTE: If you need to dial a number for an outside line and/or you have call-waiting, see page 20 and 21 before placing your first call. For additional calling instructions and tips, see Helpful Tips on page 41.

  • Page 12: Answering A Call With Captions (1-Line Mode)

    Answering a Call with Captions (1-Line Mode) Because the captions are provided by a Captioning Service, the person calling you must first connect with the service in order for you to receive captions during the call (1-Line CapTel only). Give your callers the toll-free Captioning Service voice number (see page 1).

  • Page 13: Placing A Call Without Captions

    During the pause, the person calling you hears the recorded message “Please hold, the person you have called will be with you shortly,” and will not hear you speak. Watch the display. You may begin speaking as soon as you see that the call has connected.

  • Page 14: Adjusting The Sound

    DJUSTING THE Conversation Volume To increase the overall volume of the person’s voice coming through the handset: Move the VOLUME right side of the CapTel, toward the top of the phone until the volume is at a comfortable level (see also Conversation Tone below). For an additional boost (up to a maximum total gain of 35dB), press the button.

  • Page 15: Ringer Pitch & Volume

    Ringer Pitch & Volume You can select the Ringer pitch and volume that help you hear best. Set the Ringer volume to off, low, medium, or high using the side of the CapTel. To adjust the Ringer pitch: With the handset hung up, press the phone conversation or the Save Captions After Hanging up menu is displayed.

  • Page 16: Volume Meter

    Knowing What is Happening on the Line (Graphic Meters) There are two indicators which appear on the display during calls to help you monitor sounds on the line. These meters do not appear during non-captioned calls. The Signal Meter The Signal Meter lights up to indicate sounds on the handset, such as the caller’s voice or a busy signal.

  • Page 17: Using Calling Features

    SING ALLING Saving Speed Dial Numbers You can save up to three frequently called numbers in CapTel memory for easy speed dialing. With the handset hung up, press button repeatedly until MENU Program Speed Dial Numbers is displayed. Press the button next to Yes. Press the button next to the location that you want to save the phone number in (1, 2, or 3).

  • Page 18: Adjusting Display Contrast

    Redialing from Memory To redial a number, lift the handset, then: Press the button next to the Memory Dial/Redial arrow. A list of saved numbers and the last number you dialed is displayed. Press the button next to the number you wish to dial again. CapTel dials the number for you automatically.
  • Page 19 Press the button next to the up or down arrow to adjust the contrast. Press the button next to Exit to leave the menu and view captions on the display again. Using Hold/Mute During a Captioned Call (Mute) Press the button during a captioned call to mute your voice and HOLD background sounds.

  • Page 20: Unanswered Calls

    Using Caller ID If you subscribe to Caller ID service from your phone service provider, your CapTel phone will display the name and/or number of the person calling, depending on the service to which you subscribe. Incoming Calls CapTel will display the name and/or number of the person calling.

  • Page 21: Menu Settings

    ETTINGS To access the Menu settings: With the handset hung up, press the show captions from your last conversation or the Save Captions After Hanging up menu. Continue pressing the the menu options. Press the button next to Exit at any time to quit programming.
  • Page 22 Is a Number Required to Dial an Outside Line? In an office setting, use this feature if you need to dial 9, for example, to get an “outside line”. The number must be saved here to get an outside line during captioned calls. The number is automatically dialed by the CapTel phone at the start of every call when the Caption feature is on.
  • Page 23 Do You Have Call-Waiting? If you have call-waiting on the phone line that your CapTel is connected to, incoming calls may disrupt the connection with the captioning service unless you block call-waiting. During a captioned call with 1-Line CapTel, you should block your call-waiting service to prevent interruption of captions.

  • Page 24: Captioning External Answering Machine Messages

    Captioning External Answering Machine Messages If you call a phone number to access your voice mail messages, CapTel will caption the messages for you (see Retrieving Your Voice Mail Messages on page 25). You can also use CapTel to receive captions of voice messages left on an answering machine that is near your CapTel phone by playing the messages aloud.
  • Page 25 Captions (On/Off Setting) You can change the default setting of CapTel to always have captions set to On or to always have captions set to Off, without needing to press the button before each call. CAPTION Captions On When the caption default is set to On, every outgoing call is automatically connected through the Captioning Service.

  • Page 26: Ringer Pitch

    Ringer Pitch With the handset hung up, press the button repeatedly until Ringer MENU Pitch is displayed. Press the button next to the up or down arrow to select the pitch that works best for you. The ringer will ring as you do this. If you don’t hear the ringer, make sure the Press the button next to Exit to leave the menu.

  • Page 27: Advanced Calling

    DVANCED ALLING Using Automated (Touchtone) Systems With CapTel, you can easily receive and/or leave messages on answering machines or voice mail systems with automated menus. You can press the CapTel number buttons at any time during a call to make selections. This makes navigating automated systems easy.
  • Page 28 Calling Another 1-Line CapTel User ( CapTel to CapTel ) Because you want the person you are calling to receive captions, you will first need to connect to the captioning service. Verify that the Caption feature is on. If the red light over the button is not lit, turn on the feature by pressing the Pick up the handset and dial the CapTel Captioning Service voice number (see page 1).
  • Page 29 Calling a TTY User Via Traditional Relay With 1-Line CapTel, you can call TTY users by placing the call through relay. There are two ways to do this: Dialing the Relay Voice Number CapTel calls placed through your state’s toll-free relay number are handled like any other captioned call.
  • Page 30 To place your VCO call: With button lit, lift the CapTel handset and dial 711. The light CAPTION above the button will go off. The display reads VCO Mode Dialing 711 and connects you to the 711 relay service. When you see that the relay CA has answered, ask for “VCO please”...

  • Page 31: Dialing 911 In An Emergency (1-Line Mode)

    IALING IN AN In order to provide the fastest possible access to help in an emergency, all 1-Line CapTel calls to 911 are immediately directed to Emergency 911 Services instead of being routed through the Captioning Service. This means: • There are no delays in accessing emergency personnel, as your call is directly connected to a 911 call center.
  • Page 32 Dialing an Emergency 911 Call Directly (Recommended Method 1-Line) Make sure the light above the button is lit. Pick up CAPTION the CapTel handset. Dial 911 on the keypad. The light above the will go off, and the display shows *CAPTIONS ARE OFF* Dialing 911 Directly.
  • Page 33 Dialing an Emergency 911 Call Through Traditional Relay (Alternative Method) Relay services are equipped to help provide text captions during 911 calls, and are very familiar with VCO (combined voice and text) calling. If you place an emergency call through relay, you will receive text captions of everything that the 911 call-taker says.

  • Page 34: Using 2-Line Captel (Optional)

    SING Your CapTel phone may be equipped for 2-Line capabilities, which will allow you to receive captions on every call, at any time in the call. With 2-Line CapTel enabled you can: • Receive captions on all incoming calls. (Your caller dials you directly, instead of placing the call through the captioning service.) •...
  • Page 35 #2 (C APTIONS EQUIREMENTS FOR Using 2-Line CapTel requires two analog telephone lines. • Two separate telephone lines, each with its own separate telephone number (not just an extension or one line that supports two numbers). • Both lines must be analog, the same type of telephone line that is used by a standard telephone.
  • Page 36 ETTING NOTE: You must follow this procedure to turn on 2-Line CapTel service. Simply plugging a second line into the CapTel phone will not activate 2-Line capabilities. There are two steps to setting up your CapTel. First, set it up in standard mode.
  • Page 37 Activate 2-Line Menu With the handset hung up, press key repeatedly until MENU you see 2Line Mode?. Press the button next to On to turn 2-Line capabilities on. Press Exit to leave the menu. NOTE: If 2Line Mode? does not appear in your CapTel menu, contact CapTel Customer Service.
  • Page 38 NSWERING A 1. When the CapTel rings, RING is displayed. 2. Pick up the handset to answer. If the Caption Feature is On If the caption feature is On, the CapTel will automatically connect the call to the Captioning Service using Line #2. After an initial delay of 12-15 seconds, captions of everything the caller says will be displayed.
  • Page 39 URNING APTIONS In 2-Line mode, you can turn the caption feature on or off at any point during your telephone conversations. Simply press the turn the feature On or Off. When the red light above the lit, you will receive captions of the conversation. When the light is off, the call will not be captioned.

  • Page 40: Dialing 911 With 2-Line Captel

    911 W IALING With 2-Line CapTel, calls to 911 are handled exactly the same as if you’d called from any other type of phone, plus you get captions of the call directly from the CapTel Captioning Service. Emergency services will be able to locate you and send help based on the location from which you place the call.
  • Page 41 711 W IALING With 2-Line CapTel, calls placed through a traditional relay service are handled the same way as if you’d called from any other type of phone, plus you get captions of everything the other party says. To call a TTY/VCO user through relay: Pick up the handset and dial 711.
  • Page 42 As you answer an incoming call, there will be an initial delay of at least 15 seconds between the time you answer and the time that the captions start. This is because it takes time to connect to the Captioning Service, which provides captions throughout the call.

  • Page 43: Helpful Tips

    ELPFUL Problem Solving My CapTel does not ring. Check that the RINGER Too many phones and/or computer modems in your home may exceed the “ringer equivalence number” (REN) of your telephone service. Contact your telephone service provider to verify that your service is adequate for your needs.
  • Page 44 • If you have Call-Waiting (from your telephone service): make sure that a Call-Waiting block is programmed correctly (see Do You Have Call-Waiting? on page 21). • If you do not have Call-Waiting: check to make sure that nothing is programmed in the Call-Waiting block by pressing the menu key until “Do you have Call-Waiting?”...
  • Page 45 I sometimes see a word in brackets, such as “<thank>.” What do the brackets mean? At times, the captioning service may make a correction in the written captions. The corrected word(s) are displayed in brackets. There may be a delay between the wrong word(s) and the correction. The captions seem delayed.
  • Page 46 Callers say that they hear their own voice echoing on the line. The CapTel handset mouthpiece may “pick up” the amplified sounds coming out of its own earpiece. This sometimes causes an echo effect. To minimize its occurrence: • Hold the handset earpiece close to your ear during your conversations.
  • Page 47 Calling with Your CapTel How should I introduce CapTel to the people I call? When using CapTel, you can choose to tell the other person you are using captioning technology, or you can conduct your call without announcing CapTel at all. It’s your choice! You may choose to explain, “I am using a Captioned Telephone for this call.
  • Page 48 Special Setup Instructions Connecting an External Signaler or Anwering Machine To use an optional signal light or answering machine, plug the device (sold separately) into an unused telephone extension jack. If you have only the one jack that is being used by the CapTel, you can use a “Y-jack”...

  • Page 49: Care & Repair

    & R EPAIR Cleaning Never use liquid or aerosol cleaners. Unplug the CapTel and wipe with a damp cloth. If necessary, use a small amount of mild soap such as dishwashing soap on the cloth. PECIFICATIONS Physical Dimensions Size: 8.1" x 9.5" x 2.75" Weight: 2 lb.

  • Page 50: Index

    NDEX 2-Line Mode ...32 Answering a call...36 Dialing 711 with...39 Dialing 911 with...38 How 2-Line works...33 Placing a call ...35 Requirements...33 Setting up for...34 Tips and Hints ...40 Turning Captions On/Off ...37 Using Call Waiting with ...37 711, Dialing ...25 911, Dialing ...29 Alternative method ...31 Recommended method ...30...
  • Page 51 NDEX (CONTINUED) Duplex jack...44, 46 External signaler...46 Sharing a line...46 Flash button ...3, 5 Graphic meters...14 Handset ...3 Cord jack ...3 Hook ...3 Mounting on wall ...7 Headset Jack ...3, 5, 13, 46 Hold ...3, 5, 17 Button ...3, 5 Light ...3 Keyboard, mini ...3, 5, 47 Menu ...3, 4...

  • Page 52: Fcc Information

    The CapTel telephone does not have any user-serviceable parts. Modification or changes to the CapTel not expressly approved by Ultratec, Inc. can void your authority to operate the equipment.

  • Page 53: Industry Canada Information

    Industry Canada Information Notice: This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number IC: 721C 11760. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met.

  • Page 54: Safety Instructions

    AFETY NSTRUCTIONS When using your CapTel, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons. 1. Read and understand all instructions. 2. Follow all warnings and instructions on the CapTel. 3.

Table of Contents