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Web
My phone won't connect to the Internet
Your phone supports 3G (UMTS and HSDPA), GPRS, EDGE, and Wi-Fi
wireless data networks. To connect to the Internet, you must either
subscribe to data services with your wireless service provider or be within
range of a Wi-Fi network.
•
Check to see if you have data services enabled. Open
the
application
menu, and tap
Network, make sure
Data Usage
•
If you are in roaming coverage, check to see if you have data roaming
enabled. Open
Phone
Preferences &
Accounts. Under Network, tap
Enabled. Note that additional charges may apply if you enable data
roaming.
•
Turn off your phone and turn it on again (see
•
Restart your phone (see
Restart your
•
Contact your wireless service provider to verify that your data plan has
been correctly activated. Your wireless service provider should also be
able to tell you if there are any outages in your location.
I can't access a page
1
Make sure you have Internet access:
•
Open
Web
and try to view a web page you've loaded before.
•
To ensure that you're viewing the page directly from the Internet,
tap
.
•
After confirming your Internet connection, try to view the page
again. If it comes up blank, tap
•
If you're still having trouble, the page may contain elements that are
not supported by the browser, such as Shockwave, VBScript, WML
script, and other plug-ins.
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Chapter 12 : Troubleshooting
Phone
Preferences &
Accounts. Under
is set to On.
, open the
application
menu, and tap
Data
Roaming, and tap
Turn the phone
phone).
.
2
Some websites redirect simple web addresses given to the public to
actual web addresses that are more complex (for example, if you enter
the address www.palm.com/support, it may actually go to the web
address
can't follow the redirect, enter the web address in a desktop browser
and read the actual web address in the address bar. Then enter the
actual address in your phone's browser.
An image or map is too small on my screen
, open
Do either of the following:
•
To switch to landscape mode to see more of the image, turn the phone on
its side.
•
To zoom in on the image, pinch out or double-tap the image.
A secure site refuses to permit a transaction
on/off).
Some websites don't support certain browsers for transactions. Contact the
site's webmaster to make sure the site allows transactions using your
phone's web browser.
Calendar and Contacts
I haven't entered any contacts or calendar events on my phone,
but when I open those apps, I see entries
The entries you see displayed in Calendar or Contacts have been
downloaded to your phone from one of your online accounts such as
Google or Exchange. Anytime you are in Email, Calendar, or Contacts, you
can set up a relationship to wirelessly sync data with one of these accounts.
And after you enter the account settings in just one of these apps, any
http:/
/www.palm.com/us/support. If your phone's browser
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