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My phone seems to turn off by itself
Your phone has a power-saving feature that's set to turn off the screen if it
has been idle for one minute. You can change the auto-shut off interval (see
Set the interval for turning the screen off
If you restart your phone, wireless services, such as Wi-Fi and Bluetooth, are
automatically turned on if they were on before the restart. However, if the
phone can't determine if a wireless service was on before the restart, that
service does not automatically turn on (see
If the problem persists and you're using third-party applications, see
Third-party applications
for additional suggestions.
I am working with a support agent and need to find my IMEI
number
Do one of the following:
•
Open
Device Info
, tap
number is listed under Network.
•
Open
Phone
and enter
Tap
.
•
If your phone does not respond to gestures or taps, remove the battery.
The IMEI number is located on the sticker in the battery compartment.
My visual voicemail list isn't showing new messages
For new voicemail messages to appear on your visual voicemail list, your
phone must have a data connection, as indicated by a
the top of the screen. If you are roaming, you must have data roaming
enabled (see
Set roaming and data usage
data connection or do not have data roaming enabled, you can listen to new
voicemail messages by pressing and holding
view, or Phone.
214
Chapter 12 : Troubleshooting
automatically).
Turn the phone
on/off).
More
Info, and tap Hardware. The IMEI
*#06#
on the dial pad or the keyboard.
,
, or
preferences). If you do not have a
1
in the Launcher, Card
Having the Wi-Fi feature on or off does not affect whether your phone can
display new visual voicemail messages.
Hands-free devices
I can't make or receive calls using a Bluetooth
device
Verify all of the following:
•
The Bluetooth feature is turned on (see
•
Your Bluetooth hands-free device is charged and turned on.
•
Your phone is paired with your hands-free device, and the hands-free
device appears in the
•
Your phone is within range of the hands-free device. Bluetooth range is up
to 10 meters in optimum environmental conditions, which include the
absence of obstacles, radio interference from nearby electronic
equipment, and other factors.
•
You are away from other devices using the 2.4GHz radio frequency, such
as cordless phones and microwaves. If this is impossible, move the phone
closer to the hands-free device.
•
The hands-free device is compatible with your phone. Go to
palm.com/support
I lost the connection between my phone and my Bluetooth
headset
icon at
If your headset isn't working, delete the existing pairing (see
and create a new one (see
®
Turn the Bluetooth feature
Devices
list (see
Connect with a paired
to see a list of supported devices.
Set up and use a Bluetooth
hands-free
®
hands-free
on/off).
device).
Delete a
device)
device).
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