Palm Pre 2 User Manual page 206

T5. Take out the battery
IMPORTANT This is considered a drastic measure. Don't try this method till
you've already tried the four Ts before this. Because open applications are forced to
close immediately during this kind of restart, some unsaved data may be lost.
Taking the battery out of a phone that is not properly shut down can damage your
phone.
1 Try shutting down the phone: Press and hold the
Tap Power > Shut Down/Swap Battery
2 Whether step 1 succeeded or not, take out the battery, wait ten
seconds, and then reinsert it. This causes your phone to restart.
To see detailed instructions on taking out the battery, go to
the battery.
Why this might help
When you disconnect the battery, your phone's internal circuitry is
immediately shut down and goes into deep sleep. Reinserting the battery
performs a restart and also triggers an automatic clean-up of files that
weren't closed properly.
NOTE Because open applications are forced to close immediately during this kind
of restart, some unsaved data may be lost.
206 Chapter 12 : Troubleshooting
power button.
> Shut Down.
I need to replace
Did this solve the problem?
• Yes: Stop.
• No: Continue.
T6. Connect your phone to your computer and reinstall webOS
software
IMPORTANT Don't try this method till you've already tried the five Ts before
this.
1 Remove the battery. Don't know how? See
battery.
2 Write down the serial number (S/N) printed in the battery
compartment.
3 Open your computer's web browser and go to palm.com/rom.
4 Click the link to run webOS Doctor, enter the serial number, and
follow the instructions.
Why this might help
Something may have happened to your phone that corrupted its operating
system. Installing the latest version of the webOS platform refreshes all
memory.
Want help while you use webOS Doctor?
Select your phone and wireless service provider, and click
Services. Select one of the Palm support options.
I need to replace the
Go to palm.com/support.
Support