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Palm, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this guide. Palm, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this software. Palm, Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs.
Contents Chapter 1 Welcome Your Palm Pre™ Plus phone ® What’s in the box? Where can I learn more? Chapter 2 Basics Get to know your phone Set up your phone Charge the battery Turn the phone on/off Use gestures: tap, swipe, drag, flick, pinch...
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Date & Time Device Info Regional Settings Screen & Lock Sounds & Ringtones Contents Chapter 11 Troubleshooting For users of other Palm Battery Screen and performance Phone Hands-free devices Synchronization Sending and receiving data in Email, Messaging, and Email Messaging...
Welcome Congratulations on the purchase of your Palm Plus phone. In this chapter ® Pre™ Your Palm What’s in the box? Where can I learn more? Pre™ Plus phone ® Chapter 1 : Welcome...
Sync: Your Pre Plus phone gives you synchronization without a cable. You can sync with online services that Palm has partnered with so that you can store and sync your info in online accounts. You can access your data even when you are not able to make a connection to the web because a copy of your data is stored on the device.
What’s in the box? All of the following items are included in the phone box: Hardware • Palm Pre Plus phone and pouch for information • USB cable • AC charger •...
Basics You’re about to discover the many things about your Palm Pre™ Plus phone that will help you better ® manage your life and have fun, too. As you become more familiar with your phone, you’ll want to personalize the settings and add applications to make it uniquely yours.
Get to know your phone Slide out the keyboard • Hold the phone as shown below and gently push up. Chapter 2 : Basics Front view Earpiece Touchscreen: Tap and make other gestures directly on the screen. See Touchscreen. Volume Gesture area: Make the back gesture and begin other gestures here.
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Be careful not to scratch, crush, or apply too much pressure on the touchscreen. Do not store your phone in a place where other items might damage it. When you pack your phone away, use the pouch to protect it. Keyboard Option: Press to enter numbers, punctuation, and symbols that appear above the letters on...
Icons in the title bar You can monitor the status of several items using icons at the top of the phone screen. Table 1. Title bar icons and descriptions Item Description The battery is being charged. The battery is fully charged. The battery is low.
Back view The back cover of your Pre Plus phone is compatible with the Touchstone charging dock (sold separately). Camera flash Camera lens Speaker Top view Power: Press to wake up or turn off the screen. Press and hold to turn wireless services on and off, replace the battery, or shut down your device (deep sleep) and then turn it back on after being shut down.
For detailed information about your Palm profile, see Backup. Although you create a Palm profile by entering a valid email address, setting up a Palm profile is different from setting up email on your phone. To set up email, see...
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Use only batteries and chargers that are approved by Palm with your phone. Failure to use a battery or charger approved by Palm may increase the risk that your phone will overheat, catch fire, or explode, resulting in property damage, serious bodily injury, or death.
• Buy an extra battery as a spare for long plane trips or periods of heavy use. To purchase batteries that are compatible with your phone, go to palm.com/store and click Accessories for your phone.
or anywhere else you need to turn off all wireless services. You can still use apps like Calendar, Contacts, Photos, Music, Doc View, and PDF View. Do one of the following: • Tap the upper-right corner of any screen to open the connection menu. Turn on Airplane Mode.
For a few, you need two. Make gestures with the tip of your finger. Do not use your fingernail. Don't bear down. To see short animations illustrating how to make gestures, go to palm.com/support Shut Down, and tap...
Basic gestures Tap: Tap with the tip of the finger—not the fingernail. Tap fast and firmly, and then immediately lift your fingertip off the screen. Don’t bear down on what you’re tapping. Don’t wait for a response; the response comes after you lift your finger.
forward gesture, available in Web only, is a swipe from left to right anywhere in the gesture area. The forward gesture allows you to move forward through previously viewed web pages. Drag: Drag is the gesture you make for a slow scroll up and down a list. Slide your fingertip slowly along the surface—no need to bear down.
Scroll gestures Scroll slow: Drag the screen in the desired direction. Scroll fast: Flick the screen in the desired direction. Stop scrolling: Tap or drag the screen while scrolling. Zoom gestures Zoom in/pinch out to increase the size of items on the screen in Email, Web, Photos, Doc View, PDF View, and Google Maps: Place two fingers on the screen and spread them slowly apart.
Zoom out/pinch in to decrease the size of items on the screen in Email, Web, Photos, Doc View, PDF View, and Google Maps: Place two fingers on the screen and bring them slowly together. Zoom in or out a fixed amount (in Web or Photos): Double-tap the screen. Text selection gestures Cut, copy, and paste information feature...
drag your finger in the direction you want to select text. Tap the highlighted text to deselect it. Select a paragraph of text: When you cannot insert a cursor in the text— for example, on a web page or in an email you received—the smallest amount of text you can select is a whole paragraph.
Delete a list item Throw the item off the side of the screen. If prompted, tap the deletion. The delete gesture is available in applications such as Email, Messaging, Tasks, Music, and Bluetooth. If you can’t delete a list item by throwing it, open the item and look in the application menu To delete multiple list items, throw each one off the screen.
Drag up slowly from the gesture area to the screen. NOTE Don’t confuse this “drag up” with the up gesture, which is a flick up from the gesture area to the screen that displays Card view. Move your finger to the application icon. When you see the app name appear, lift your finger.
Work with applications Go up one level in an app (back gesture) The back gesture takes you up one level from a detailed level to a more general view of the application you're working in. For example, when you finish reading an email message, make the back gesture to close the message and return to your list of messages.
Reorder open cards In Card view (see Display all open applications (Card hold a card to further reduce the size of the cards. You can also tap anywhere on the screen around the cards to reduce the size of the cards. Tap and hold a card, and after the card becomes transparent, drag it to another position.
Tap an icon in the Launcher, and after the halo appears around the icon, drag the icon onto the Quick Launch bar. Reorder Quick Launch icons You can change the position of any Quick Launch icon except the Launcher icon. In Card view, tap and hold a Quick Launch After a halo appears around the icon, drag it to another location.
Enter and save information Use the keyboard Option: Press to enter numbers, punctuation, and symbols that appear above the letters on the keys (see Enter alternate keyboard characters), or to move the cursor (see gestures). Shift: Enter uppercase letters Text selection gestures.
Enter characters from the symbols table You can enter symbols and accented characters that don't appear on the keys by using the symbols table. See Symbols and accented characters list of the available symbols and accented characters. Press to display the symbols table. Narrow the list by pressing the key that corresponds to the character you want.
Enter information in a field You can enter information in a field by typing or by pasting previously copied information (see Cut, copy, and paste information). Applications with text fields support the auto-correct feature. If the app recognizes a common misspelling, it auto-corrects the word. To cancel the auto-correction, press Backspace To accept the information you entered, do one of the following:...
Cut, copy, and paste information You can copy any selectable text, and you can cut any selectable text that you yourself entered, for example, in a memo or an email. This includes text you can select by dragging the cursor and paragraphs you can select by tapping them (see Text selection gestures).
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Do one of the following: • Drag down from the upper-left corner of the phone (above the screen) onto the screen. • Tap the application name in the upper-left corner of the screen. Tap a menu item to open it. If a menu item displays a right-pointing arrow , tap the item to display the submenu for that item—for example, tap the...
Search to find info and make calls Use universal search You can search for contacts and applications on your phone, or search the web. Open Card view (see Display all open applications (Card Launcher (see Open an application in the Begin typing the search term or keyword (see application keywords).
Universal search application keywords If you don’t know the name of the app you are searching for, you can enter a keyword associated with the app. This table shows the keywords you can use to find an app on your phone. Table 3.
View and respond to notifications Respond to a notification Notifications show up at the bottom of the screen to notify you of new voicemail and messages, upcoming appointments, missed calls, and more. Do one of the following: • Tap the notification to act on it. •...
If Wi-Fi is not turned on when the update Manually check for becomes available, the Palm servers continue to check your device for Wi-Fi availability for two days. •...
Manually check for system updates Open Updates Chapter 2 : Basics If a message appears stating that a system update is available, do the following: • Download Now. • When prompted, tap Install Now. • After installation has finished and the phone resets, tap Done. IMPORTANT Do not remove the battery while updates are being installed.
When the app you want appears onscreen, tap the name to display app details. NOTE Apps that are delivered from the web and have not been tested by Palm are shown on a gray background. New apps that are in beta (test) mode are shown on a green background.
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If the application uses Location Services, a notification appears (see Location Services). Tap Continue. Do one of the following: • To buy the app: If required, enter your Palm profile password to authorize the purchase and tap Continue. free. progress bar. Open...
• To set up a billing account: Tap Continue, enter your Palm profile password, and tap Continue. See Set up a billing If you enter an incorrect Palm profile password three times, a message appears that explains how you can contact Customer Support for help.
All files that you store on the USB drive of your phone are not backed up to your Palm profile, and they cannot sync to any of your online accounts. So be sure to keep a copy of all such files somewhere besides your phone just in case you lose your phone or you must do a full erase of the info on your phone.
(sold separately) that facilitate the transfer of media files to your phone. For more information, open the browser on your computer and go to palm.com/sync-solutions. KEY TERM DRM-free: Describes a file that is not protected by Digital Rights Management.
® Pre™ Plus Phone. From a Windows computer, you can transfer contacts, calendar events, tasks, and memos/notes from Palm Desktop software by ACCESS version 6.2 and Microsoft Outlook 2003 or later. From a Mac computer, you can transfer contacts, calendar events, and tasks from Address Book and iCal.
Palm profile account can be erased remotely by going to your Palm profile on a web browser on a computer. The data of your Palm profile account can later be restored to a new Pre Plus phone.
To transfer data from a desktop app that you want to stop using, go to palm.com/migrate-pre for more information about the Data Transfer Assistant (DTA)—it’s a free download from Palm. About the Data Transfer Assistant The DTA enables you to do a one-time, one-way export of data from selected desktop apps to your Pre Plus phone through the USB cable included with your phone.
DTA to transfer your data. • Do you use Palm Desktop on the Mac? Don’t worry, you can export your contacts, calendar events, and tasks into Address Book and iCal. Then use the DTA to transfer your data. For more information, go to palm.com/migrate-pre.
I don’t need to sync, but I do want a copy of my data backed up somewhere besides my phone Use the Data Transfer Assistant to move your data into your Palm profile ® account. For information on your Palm profile account, see Backup.
Go to palm.com/migrate-pre to learn about third-party applications that enable you to sync your phone with your computer using Wi-Fi. Follow the instructions given by the third-party vendor to install the app on your computer.
You can answer a second call, swap between calls, and set up a three-way conference call. You can also work with other applications while on a call. Your Palm ® Pre™ Plus phone helps you to do all these tasks with ease.
Make calls For information on turning the phone off and back on, see on/off. Dial using the onscreen dial pad The onscreen dial pad is useful when you need to dial numbers that are expressed as letters and when you need large, brightly lit numbers that you can tap.
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Dial using the keyboard In the Launcher, Card view, or Phone, use the keyboard to enter the number. You do not need to press Option or #. When you finish entering the number, tap it to dial. If you turn off the preference to show contact matches in the dial pad (see Show contact matches), this changes how you dial using the keyboard in the Phone application.
If you do not want contact matches to appear when you type a number on the keyboard, you can turn off the Show Contact Matches preference (see contact matches). When this preference is off, you can still dial by contact name in the Phone application.
DID YOU KNOW If you are playing music or a video on your phone and a call arrives, playback pauses automatically and resumes when you hang up or ignore the call. You can see a photo of the person calling you by assigning a caller ID photo. Add a photo to a contact.
Manage a call Do any of the following: • Put the call on speakerphone: Tap • Mute the microphone so you can’t be heard: Tap You don’t need an on-hold button to put a call on hold. Just tap the mute icon to mute your end of the line.
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NOTE You cannot send or receive multimedia messages using a Wi-Fi network. Open Card view (see Display all open applications (Card Launcher (see Open an application in the Launcher) while on a call. Tap the other application. Tap the call notification at the bottom of the screen to return to the call screen.
to create the conference call. Do one of the following: • to end all calls. • Ask one of the callers to hang up, so you can stay connected to the other caller. Look up or send a message to a contact When you’re on a call with a contact, tap the contact name to see the person’s information in Contacts.
Do any of the following: • Switch the types of calls displayed: Tap All Calls • Call a number: Tap the number. • Save the number to Contacts: Tap to the right of the number (see Save a phone number to Contacts).
Use a wired headset Your phone works with headsets that have a 3.5mm connector (look for three colored bands on the plug). When in doubt, ask the third-party headset manufacturer if the product is compatible with your phone. If you hear a headset buzz or poor microphone performance, your headset may be incompatible with your phone.
Customize phone settings Use Phone Preferences to customize phone settings. Show contact matches By default, when you have the dial pad displayed but you’re using the keyboard to enter a phone number, both numbers and letters appear and your phone performs a search of matching names in Contacts. If you turn off this preference, typing on the keyboard with the dial pad displayed enters numbers only, and no search is done in Contacts.
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Use dialing tones Dialing tones, also known as DTMF tones, are the tones that play when you press a key to dial. A short tone plays briefly and then stops, no matter how long you press the key. A long tone plays until you release the key. Open Phone Open the...
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speech or language disabilities, to communicate by telephone. Your phone is compatible with select TTY devices. You can connect a TTY/TDD machine to your phone using the headset jack. Check with the manufacturer of your TTY device for connectivity information. Be sure that the TTY device supports digital wireless transmission.
Email and other messages Enjoy the ease and speed of keeping in touch with friends, family, and colleagues anywhere you can access the Verizon Wireless data network or a Wi-Fi network. You can send and receive attachments as well. And keep the Messaging app in mind for times when you need to send a short text, multimedia, or instant message to a mobile phone number—especially handy when you’re in a meeting that’s running late.
Email How do I send and receive email on my phone? Use the Email application on your phone to access the many email accounts you have: company (like Exchange), ISP (like Earthlink or Comcast), and web-based (like Gmail). The Synergy™ feature makes it easy to synchronize all data from an online account.
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• If this is the first email account you are setting up: The email address you used for your Palm profile is entered by default. Use that address, or enter an address for one of your other email accounts. Enter your password for the account, tap •...
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• If this is the first email account you are setting up: The email address you used for your Palm profile is entered by default. Use that address, or enter an address for one of your other email accounts. Enter your password for the account.
Enter advanced account settings These settings apply only to the account you select in step 3. Open Email Open the application menu and tap Preferences & Tap the account name. Set any of the following: Account Name: Enter the name that appears in the account list. Full Name: Enter the name you want to appear in the From field for messages you send.
Delete an email account When you delete an email account from your phone, it removes the account information from your phone only. It does not affect your account with the email provider. Open Email Open the application menu and tap Tap the account name.
Add attachments to a message While composing a message, tap To locate a file, do the following: • Tap an icon at the bottom of the screen to search for pictures, videos, music files, or documents. • Begin typing the file name. To take a new picture to send as an attachment, tap the photo icon at the bottom of the screen, tap Photo, and then tap...
If the image is in JPG, BMP, or PNG format, you can also save it to and view it in the Photos app. With the message open, press and hold Copy to Photos (if available) or Share. Open attachments You can receive any kind of file sent to you, but you can only open an attachment if your phone has an application that can open the file type.
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View a contact from an email message • In a message you’ve received from someone listed in the Contacts app, tap the name to open the contact entry. Search for an email message You can search for messages in any email folder. Incoming messages must be fully downloaded to your phone to show up in search results.
Show or hide message header details Open a message. Tap a recipient name to show details. Tap again to hide details. Delete a message Deleting a message moves it to your deleted items folder, so it’s still on your phone. Depending on your email account, this folder is called Deleted Items, Deleted, Trash, or something else.
• View folder information such as last sync and number of messages: Open the folder, and then tap the folder header. Add a folder as a favorite Favorites appear at the top of Account List view. Open Email If the folder you want is not displayed, tap account name to display the folder.
Open the application menu and tap Tap and hold the account name, wait for the visual cue, and then drag the account up or down. This changes the order of the accounts in Account List view. Reply to meeting invitations You can receive meeting invitations on your phone in the same way that you receive email messages.
Open Messaging Do one of the following: • Start a new conversation: Create a message (see text or multimedia message Send and receive IM tap a message and reply to it. • Continue an existing conversation: Tap the conversation. Enter your message. You can copy the contents of a conversation as plain text, which you can paste in a memo, email message, and so on (see Copy...
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For Conversations view, tap Conversations. For Buddies view, tap Buddies. In Buddies view, tap to expand a buddy list. Tap a buddy name to contact that person. You can set a preference to show all your buddies, whether they are online or offline, or to hide offline buddies.
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Do one of the following to attach a picture to a multimedia message: • Before entering the message text: Tap the picture you want. Tap the picture, or tap the picture. • After entering the message text: Open the picture. Tap the album containing the picture you want and tap the picture, or tap New Photo and take the picture.
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Table 1. Supported emoticons To display this Enter any of these keyboard character combinations... emoticon... :-* :* =* =-* :kiss :-D :D =D =-D :laugh :lol :| :-| :neutral :meh :-& :& =& =-& :-@ :@ =@ =-@ :sick :) :-) =) =-) :smile :/ :-/ :\ :-\ =/ =-/ =\ =-\ :doh ;) ;-) :wink :P :-P :p :-p :b :-b =p =P =b =-b =-p...
Add To Contacts. Tap one of the following: Add New Contact: Create a new contact for the name or address. Add To Existing: Tap the contact you want to add the name or address to. View a contact’s information from a message •...
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Tap the account type and enter your username and password. Sign Sign in to an IM account Open Messaging Chapter 5 : Email and other messages Tap Buddies. to the left of the text Offline and tap Available. Sign out of an IM account Open Messaging Tap Buddies.
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Open Messaging Do one of the following to start or continue a conversation: • In Conversations or Buddies view: Tap conversation. • In Conversations view: Tap an existing conversation and enter a new message. • In Buddies view: Tap a buddy name and enter a new message. Text or an IM account name in the upper-right corner of the screen, and tap the IM account you want to use.
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Turn messaging notifications on or off You can set your phone to show a notification and/or play a sound when a new message arrives. These settings apply to all your Messaging accounts. Open Messaging Open the application menu and tap Set either of the following new message notifications: Show Notifications: appears when you receive a new message.
Pre™ Plus phone is all you need to organize your personal information and keep it with you wherever you go. All your personal information is backed up and kept private either in your Palm profile or in one of your online accounts. In this chapter Contacts...
You can assign the contact to one of your online address books—if you do, it synchronizes with the online address book. Or you can create the contact in your Palm profile account, which means it shows up on your phone only. Palm profile contacts are included in the daily backup of your Palm profile information, so you can restore them if they are accidentally erased.
1 Tap the stack of photos to see the contacts that are linked. 2 Emily is a contact in your Google online account and in your Palm profile account. 3 Scroll down to see Emily’s combined contact info. You can unlink automatically linked contacts, and you can manually link...
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(Optional) Tap the account icon to the right of account to which the new contact will be added. * Account icon, showing Palm profile account NOTE If an account doesn’t appear in the list, you can’t add data to that account from your phone.
• Company • Nickname For more search options, tap Global Address available if you are using Microsoft Exchange ActiveSync with a Global Address List.) Tap the contact. View, edit, or delete contact information Open Contacts Search for a contact (see To edit a contact, tap Lookup.
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To delete a piece of contact information, such as a phone number, throw the item off the side of the screen and tap Delete. Tap Done. Copy contact details You can copy a contact’s details and paste them into another application. For example, you could paste contact details into a memo or an email.
Add a ringtone to a contact Select the ringtone you want to hear when this contact calls you. While creating (see Create a contact) or editing (see delete contact information) a contact, tap Set a Tap the ringtone name to select it. to preview the ringtone.
For example, if you have contact info for Emily Weeks in Google, Facebook, Microsoft Exchange, and your Palm profile account, go ahead and link all four contacts into a linked contact. But don’t link Emily’s contact info with her sister Allison’s.
Add a contact entry to the Launcher Assign your favorite contacts to the Launcher, so you can open them directly from that location. Open Contacts Search for a contact (see Find a contact), and tap the contact name. Open the application menu and tap Add to...
To send one contact: Open Contacts Tap a contact. Open the application menu and tap Tap one of the following: Send To Car Kit: Your Bluetooth device needs to be on and detected. Send Via MMS: Messaging opens. Send Via Email: Email opens.
• Delete one entry only in a linked contact: Tap the displayed contact name to open the list of all entries in the linked contact. Tap the entry you want and tap Delete This Profile. If you delete a contact that is assigned to an online account, the contact is deleted in the online account also.
Manually synchronize Contacts with your online accounts If you want to get contacts from an online account on your phone immediately—or upload contacts from your phone to the online account— you can do a manual sync. This synchronizes Contacts with all the accounts you have set up on your phone, and it synchronizes your calendar and email with those accounts also.
You can assign the event to one of your online calendars—if you do, it synchronizes with the online calendar. Or you can create the event in your Palm profile account, which means it shows up on your phone only. Palm profile events are included in the daily backup of your Palm profile information, so you can restore them if they are accidentally erased.
Create an event You can add an event to calendar accounts. If you don’t specify an account, the new event is added to your default calendar. For information on managing your phone’s time settings, see NOTE If an account doesn’t appear in the list, you can’t add data to that account from your phone.
No Repeat and tap the repeat interval. (Optional) Tap Custom to define your own repeat interval and set the end date. DID YOU KNOW To enter a birthday, anniversary, or holiday, create an untimed event. Then select Yearly on [date] as the repeat interval.
Go to the day you want, open the application menu All Day Event. Enter the event details. Change the Calendar display You can change the display of Calendar to show the events from all of your calendars or just the events recorded in one of your calendars. You can also change the color of each calendar, and whether the calendar view shows by day, week, or month.
Quickly glimpse your schedule • In Day or Week view, slightly drag left or right to peek at the next/ previous day or week without changing the current view. • In Month view, slightly drag up or down to peek at the next/previous month.
Contact meeting attendees: This opens an email message with the participants’ addresses added to the To field. The default message text is “Running late, on my way... ” —you can edit the text before sending the message. Dismiss: Close the notification. Snooze: The reminder reappears in five minutes.
the information you enter here must match the information in the online account. Calendar View Options: Set the color for events created in that account and show or hide that account in All Calendars view. Default Calendar: If you create an event in All Calendars view, the event is assigned to your default calendar.
Enter the list name in the List Name field and press Create a task (see Create a task). Create a task Open Tasks Tap the list you want to assign the task to. Chapter 6 : Personal information Enter Enter the task name in the Task name field. To set the task priority, see the next procedure.
to the right of the task name. Set any of the following: Priority: High priority tasks appear in red. Normal priority tasks appear in bold text, and low priority tasks appear in gray text. List: Assign the task to a different list. Due: No due date, and tap a due date option.
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View tasks that are due today Open Tasks . The number to the right of the List all tasks field shows the total number of tasks that are due today or are overdue. The number to the right of each task list name shows the number of tasks in that list that are due today or overdue.
Set Due Date. your desktop to your phone, those notes are in Memos. Your Exchange Active Sync notes, however, do not sync. All memos are backed up to your No Due Date. Palm profile. and tap Mark All Tasks application menu.
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Create a memo Open Memos Do one of the following: • New Memo • Open the application menu and tap Enter the memo text. Memos are saved as you type. Find a memo • In Memos, start typing any letters or numbers in the memo, and then tap the memo when it appears.
Delete a memo In an open memo, open the application menu Delete to confirm. Email a memo In an open memo, open the application menu Enter the email address. The subject, “Just a quick memo”, is automatically filled in—you can edit the text before sending the message.
Occurs: Tap to select the alarm frequency. Time: Tap to set hour, minute, and AM/PM for the alarm. Sound: Tap to open the list of ringtones, and then tap the name of a ringtone. Tap to preview it. If you have music on your phone, you can select a song as your alarm sound (see ringtone).
Facebook The Palm Facebook app allows you to make a status comment, view and respond to friends’ comments, and attach a photo to your status. Before you begin, download the Facebook app from the App Catalog. It’s free (see Download a free application).
Photos, videos, and music You can keep your favorite photos right on your Palm Pre™ Plus phone—videos, too. And there’s no need to carry an expensive MP3 player; you can play music on your phone. Simply transfer songs onto your phone...
Camera Take a picture Your phone comes with an easy-to-use 3-megapixel camera with an LED flash. You can use the camera to take pictures, and then use the Photos app to view them and send them to your friends and family (see To add a personal touch to your phone, use your pictures as your wallpaper (see Save a picture as...
(sold separately) that facilitate the transfer of media files to your phone. For more information, open the browser on your computer and go to palm.com/sync-solutions. Connect your phone and your computer using the On your phone, tap Drive.
NOTE On a Windows computer, if the Found New Hardware wizard opens, click Cancel to close the wizard. Open My Computer (Windows XP), Windows 7), or the Finder (Mac), and double-click the drive representing your phone. To create an album, use your computer’s controls for creating a new folder.
(Optional) Do either or both of the following: • To enlarge a face or other portion of the picture: Zoom in by making the pinch-out gesture. • To capture the portion of the picture you want for the contact photo: Tap and hold the picture, and then drag the portion you want to the center of the onscreen box.
Tap a picture thumbnail to view it full-screen. is not visible, tap the screen to display it. and tap Upload. Do one of the following: • If you have already set up your picture web service on your phone: Tap the name of the service you want to use. •...
Videos Watch a video BEFORE YOU BEGIN Before you put videos on your phone, make sure you have enough storage space on your phone to fit the file. Info and look at the Available field under Phone. To get videos on your phone, you can do any of the following: •...
Table 1. Video playback controls Control Function Play. Pause. Move forward or backward (tap and hold the slider, then drag forward or backward). Switch between full-screen view and original size. To skip ahead 30 seconds in a video, flick left to right on the screen. To jump back 10 seconds, flick right to left.
• To display the most frequently viewed videos: Tap Most Viewed. • To display videos you have recently viewed: Tap History. When the video you want appears, do one of the following: • To view the video: Tap the video thumbnail. •...
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You can also listen to streaming music from the web directly in the web browser (see Web). You can play music that you copy from your computer or stream from the web in the following formats: MP3, AAC, or AAC+ format. You can play music that you receive as an email attachment if it is in the MP3, AAC, AAC+, WAV, or AMR format.
DID YOU KNOW Music continues to play in the background if you switch to another application, turn off the screen, or slide the ringer Use music playback controls Table 3. Music playback controls Control Function Play. Pause. Rewind. Fast forward. Shuffle current playlist.
Listen to music). NOTE Music you download from Amazon MP3 is not backed up to your Palm profile. To back up your music, you can copy downloaded files from the AmazonMP3 folder on your phone’s USB drive to your computer (see between your phone and your computer).
Do one of the following: • If the item you want appears on the screen: Tap the song, album, or artist name. Tapping the name of a song plays the preview; tapping its price gives you the option to buy it (see •...
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Do either of the following: IMPORTANT Your credit card is charged for the price of an item as soon as you tap Buy. • Tap the album price and tap Buy. • Tap a song price and tap Buy. Preview and buy a song BEFORE YOU BEGIN Before you download a song to your phone, make sure you have enough storage space on your phone to fit the file.
You can use your phone’s Wi-Fi feature to connect to a public, work, or home network. The Bluetooth wireless technology on your Palm ® phone helps you easily set up wireless connections to a number of devices.
Wi-Fi What is a Wi-Fi connection? Many environments, such as corporate offices, coffee shops, airports, and libraries, offer access to a Wi-Fi network. A Wi-Fi network is a wireless local area network (WLAN). Your phone supports W-Fi connectivity based on the 802.11 standard (802.11b and 802.11g), with WPA, WPA2, WEP, and 802.1x authentication.
Connect to a new open network Are there different kinds of Wi-Fi networks? networks. Some locations, such as airports or coffee shops, provide an open network but charge a fee to use it. After you connect your phone to the network, you need to open the web browser and register with the Wi-Fi service provider before you can check email or browse the web.
• If you are connected to one network and want to use a different one: Open Wi-Fi . Tap another network name. Disconnect from a network When you disconnect from a network, you can keep it on your list of known networks so that your phone can automatically connect to it again.
To change settings after you accept the terms of use, tap any of the following: Auto Locate: If you turn Auto Locate off and an application subsequently needs to know your location, a notification appears asking if the application can identify your location. Tap on Location Services for that session only.
If the page appears in the list of viewed pages, tap it to go there again. If not, press Enter If you browse to a secure web page, the lock icon in the DID YOU KNOW address line appears closed. To cancel a page while it is loading, tap Go to a website using search You can also search the web from the Launcher or Card view (see...
• Save a photo to Photos: Press and hold Option Copy to Photos. Add a web page to the Launcher Add any web pages you visit frequently to the Launcher so you can access them in a few taps. Open the page you want to add to the Launcher. Open the application menu, tap Page, and tap...
Web app. NOTE Web bookmarks are part of the data backed up to your Palm profile. After a partial or full erase, a bookmark is restored with a generic thumbnail icon. After you revisit the page for which you created the bookmark, the original thumbnail icon is restored.
Do one of the following: • Edit: Tap to the right of the bookmark name. Enter the new icon, title, or URL and tap Save Bookmark. • Reorder: Tap, hold, wait for the visual cue, and then drag the bookmark. •...
Open the application menu and tap Preferences. Set any of the following: Block Popups: Prevents websites from opening up new browser windows. Tap to turn Block Popups off. Accept Cookies: Allows cookies from any website you view, even if you are redirected to a site from another site. Tap Cookies off.
Table 1. Google maps icons Icon Description Help & Terms: Get help. Clear Map: Clear the current map. Close Menu: Close the Google Maps menu. VZ Navigator You can use VZ Navigator to check weather conditions, get driving directions, and search for services. Sign up for VZ Navigator The first time you open VZ Navigator, you are asked to pay a monthly subscription for the service.
Tap Navigate. Enter the following information: Destination: Enter a destination, or tap from Recents, Favorites, Contacts, or Airports. Start: Your current location is entered as your default starting point. Current Location and enter a new starting point, or tap select a starting point from Recents, Favorites, Contacts, or Airports. Route Options: Tap to select your preferred route options.
(Optional) To share a location other than your current location, tap in the Place field and browse to a new location. (Optional) Type a message in the Message Tap Send. Find a location or a service Open VZ Navigator If prompted, tap Allow to turn on Location...
Display: Select items for the icon tray displayed on maps and for the carousel displayed on the main screen of VZ Navigator. Audio: Select the voice that gives you turn-by-turn directions, and set whether you want to hear street names or short voice prompts. To clear all your VZ Navigator information, including messages, recents, and favorites: Open the application...
• The screen displays a passkey generated by your phone: Enter the displayed passkey on the other device. • The screen prompts you to enter a passkey: Check the documentation that came with the other device to see if there's a required passkey.
Tap the connected device name to disconnect from it. Or tap another device name to disconnect from the current device and connect to the new device. Delete a device Deleting a device means you end the relationship you created between your phone and the device.
Documents Your Palm ® Pre™ Plus phone enables you to take your office with you—including your Microsoft Office files. You can view and search Microsoft Word, Excel PowerPoint files on your phone. ® You can also view PDF files on your phone.
Doc View With Doc View, you can view Microsoft Word, Excel on your phone. Open a file BEFORE YOU BEGIN Before you put files on your phone, make sure you have enough storage space on your phone to fit the file. and look at the Available field under Phone.
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Do one of the following: • Find the next instance: Tap • Find the preceding instance: Tap To exit search, open the application menu and tap Find. Save a file with a new name With the file open, open the application menu Enter the new file name and tap Save...
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Tap the text or footnote indicator to open the comment, endnote, or footnote. To close the comment, endnote, or footnote, tap outside it. Select a row or column in an Excel ® • Tap the row header or column header. Resize rows or columns in a spreadsheet Open the application menu...
Switch among sheets Do one of the following: • to move to the next or previous sheet. • Open the application menu and tap Worksheets. Tap the sheet. • Tap the current sheet number in the lower-left corner of the screen. Enter the page number you want to jump to and press View comments in a spreadsheet In an open Excel...
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To search for a file, begin typing the name. Tap the file when it appears. If the PDF file was created with a password, enter the password to open the file. To open a second file: Open the application menu the file.
View bookmarks If a PDF file was created with bookmarks, you can see the bookmarks on your phone. With the file open, open the application menu To search for a specific bookmark, type the bookmark name. Tap a bookmark to jump to that section of the file. and tap Bookmarks.
Preferences There are lots of ways to make your Palm ® Pre™ Plus phone work better for you. Personalize your phone to make it match your lifestyle. You can easily customize many features of your phone like the wallpaper, screen brightness, ringtone for incoming calls, and more.
Back up your information A Palm profile connects your phone to Palm to get automatic updates, back up your data, and more. You create a Palm profile when you set up your phone. Your phone backs up the contacts, calendar events, tasks, and memos that are in your Palm profile account, as well as system settings and applications you downloaded to your phone.
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Not backed up Backup Backup setting is on by default. Bluetooth Nothing is backed up. Calendar Events in your Palm profile Events in online accounts. account. Password for online Username for accounts like accounts. Google that sync calendar events online.
Update your Palm profile settings Not backed up IMPORTANT stored on your Palm profile, it is recommended that you perform a manual backup of your data after changing any of your Palm profile settings (see information). Tasks in online accounts.
Tap Done. Erase your Palm profile data In the event that your phone is lost or stolen, you can go to your Palm profile on your computer and from there, erase the data on your phone. On your computer, go to palm.com/palmprofile.
A reset deletes some or all information from your phone (depending on the type of reset you select). After a reset, you must follow the prompts to sign in to your Palm profile again before you can use your phone.
You can also perform a full erase by pressing and holding power. IMPORTANT If you have a Palm profile from a phone that you no longer use, you can sign in to your existing profile. All info associated with your profile is downloaded to your new phone.
Open the application menu and tap and tap the certificate name. Add a certificate from an email attachment • Open the email attachment (see Open attachments), and then tap Certificate. View certificate details Only user-installed certificates can be viewed. Open Device Info Open the application menu...
Tap the country name. Do one of the following: • Type the name of another country, and when it appears, tap it. • Scroll down to find a country, and then tap it. Confirm you want to change the format, or tap Cancel. Your phone resets after you select a new country format.
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the previous and next gestures you go from full-screen view to full-screen view of each app. The order of applications is determined by the order that you opened them or arranged them in Card view. • Change to back gesture and to the forward gesture in Web: back gesture still goes from right to left in the gesture area, but you must make a shorter swipe.
Sounds & Ringtones Manage system sounds and notifications You can turn system sounds, such as transition sounds, and notification alerts, on or off. You can also set the volume for system sounds. Sliding the ringer switch off turns off system sounds. The ringer switch does not affect the Clock alarm or media sounds, such as Music and Video.
Open Sounds & Ringtones Tap the displayed ringtone. Tap the song title to add it as your ringtone. Tap song title to preview it. Make the back gesture to return to your list of ringtones. Tap the name of the song to add it as your ringtone. To set the Ringtone Volume, tap, hold, and drag the slider.
For additional information and answers to other common questions, visit palm.com/support. In this chapter For users of other Palm devices ® Battery Screen and performance Phone...
Use only batteries and chargers that are approved by Palm with your phone. Failure to use a battery or charger approved by Palm may increase the risk that your phone will overheat, catch fire, or explode, resulting in property damage, serious bodily injury, or death.
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Turn the phone completely off (see Turn everything (the screen and wireless services) on/off). Press and release the back cover release. Slide your thumbnail or a credit card into the hairline opening between the back cover and the phone, starting at the bottom and moving halfway up one side until you hear the clasp (x) release.
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Position the back cover over the phone and gently press the top two clasps (a), located at the top corners. Then press the two clasps (b) halfway down either side of the phone. Slide out the keyboard (see Slide out the two clasps (c) at the bottom corners.
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Press and release the back cover release. Slide your thumbnail or a credit card into the hairline opening between the back cover and the phone, starting at the bottom and moving halfway up one side until you hear the clasp (x) release. Repeat step 5 to release the clasp (y) on the other side of the phone.
If you can try a free version of the software before purchasing it, you can test it first to make sure it works properly. In App Catalog, you can purchase the Classic application from MotionApps to run Palm OS applications on your Pre Plus phone.
• You can see animations of many gestures: Open Or go to palm.com/support to watch the animations on your desktop computer. Also, see Use gestures: tap, swipe, drag, flick, There are small icons in the lower-right corner of the screen Those icons represent notifications that you have not opened or dismissed.
I see five bars in the signal-strength icon, but I still can’t connect to the network signal-strength icon always displays five bars. Your signal strength is indicated by the number of bars that are shaded white. If most or all of the bars are gray, you are in an area of weak or no coverage.
If this is impossible, move the phone closer to the hands-free device. • The hands-free device is compatible with your phone. Go to palm.com/support to see a list of supported devices. I lost the connection between my phone and my Bluetooth headset If your headset isn’t working, delete the existing partnership (see...
You can also assign it to the Palm profile account. Data in this account is backed up to your Palm profile daily, so you can retrieve it if you need to reset your phone. But it is not a true sync because you cannot change your Palm profile data anywhere except on your phone.
I have entered the settings to sync with Exchange ActiveSync, but I can’t synchronize with my company’s Exchange server Check with your system administrator to find out if a systemwide locking policy is in place. A notification tells me that ActiveSync encountered a problem on the server There is a temporary problem with the server, or the server may be temporarily overloaded.
Table 1. Data connection icons Icon Description Your phone is connected to a 1x data network and data is being transmitted over the network. Your phone is connected to an EvDO data network. Data is not currently being transmitted over the network. Your phone is connected to an EvDO data network and data is being transmitted over the network.
messages older than three days are removed from your Inbox; they are not deleted on the server, however. You can change the setting to download only one or two days’ worth of messages. If you select one of these options, any messages older than one or two days are deleted from your Inbox.
WML script, and other plug-ins. Some websites redirect simple web addresses given to the public to actual web addresses that are more complex (for example, if you enter the address www.palm.com/support, it may actually go to the web address http:/ /www.palm.com/us/support.
In Calendar, to see events from just one calendar, tap the word upper-right corner of the screen and pick the account you want to see (see Change the Calendar display). In Contacts, the list view shows all contacts from all accounts. You can, however, see what data comes from which account by opening the contact and tapping Edit.
How do I get my data back after a full or partial erase? After a full or a partial erase, on your phone, enter your existing Palm profile email address, and password—don’t create a new one! When you do this, all data that has been backed up to your profile—contacts, calendar events, and...
Doctor. Transferring information from another Palm webOS™ platform phone I want to get files off my old webOS phone, but the screen is cracked or doesn’t respond to taps, so I can’t access USB Drive...
Back up your Perform a partial erase (see Erase data and reset your Enter your Palm profile email address and password to restore your backed-up information. If the problem is resolved, begin reinstalling your third-party applications one at a time.
Terms airplane mode A mode in which all the wireless services on your phone are turned off. Wireless services include the phone used for making and receiving calls, the Wi-Fi feature, and Bluetooth wireless technology. See ® services off (airplane mode).
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Palm phone). Your Palm profile also identifies the location on the web where the data you store in your Palm Profile account is backed up. (You cannot see or change this data on the web, however.) See also...
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Press Sym + a letter key to narrow the table to symbols associated with that letter—for example, press Synergy feature The feature from Palm that lets you take advantage of merged views and linked contacts on your phone. See Your Palm ®...
This phone meets the FCC Radiofrequency Emission Guidelines and is certified with the FCC as: FCC ID: O8F-CASC. The FCC ID on your Palm phone is located on a label inside the battery compartment. The battery must be removed as shown below to view the label. CAUTION Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
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Using Your Phone With a Hearing Device: compatibility. Your Palm including the HAC rating of this product, please refer to palm.com/hacevdo-pre. When some wireless phones are used near some hearing devices (hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference noise, and phones also vary in the amount of interference they generate.
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30 days of purchase. With the Palm 30-day Risk-Free Guarantee, you may return the device within 30 days of purchase for a full refund, and you will only be responsible for charges based on your actual usage.
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It is everyone's responsibility to ensure that electrical and electronic products are properly reused, recycled, or recovered. As part of Palm's corporate commitment to be a good steward of the environment, we strive to use environmentally friendly materials, reduce waste, and collaborate with our channel partners to raise awareness and help keep Palm handheld devices, phones, and mobile companions out of landfills through evaluation and disposition for reuse and recycling.
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Audio Safety: This phone is capable of producing loud noises which may damage your hearing. When using the speakerphone feature, it is recommended that you place your phone at a safe distance from your ear. Other Medical Devices, Hospitals: If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy.
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National Institute on Deafness and Other Communication Disorders National Institutes of Health 31 Center Drive, MSC 2320 Bethesda, MD USA 20892-2320 Voice: (301) 496-7243 Email: nidcdinfo@nih.gov Internet: http:/ /www.nidcd.nih.gov/health/hearing National Institute for Occupational Safety and Health 395 E Street, S.W., Suite 9200 Patriots Plaza Building Washington, DC 20201 Voice: 1-800-CDC-INFO (1-800-232-4636)
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Dial your national emergency number to report serious emergencies. This is a free call from your phone. Use your phone to help others in emergencies. Call roadside assistance or a special non-emergency wireless number when necessary. Driving Safety Tip Details Get to know your phone and its features such as speed-dial and redial.
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Even a small amount of ESD can harm circuitry, so when working with electronic devices, take measures to help protect your electronic devices, including your Palm phone, from ESD harm. While Palm has built protections against ESD into its products, ESD unfortunately exists and, unless neutralized, could build up to levels that could harm your equipment.
• ® OMAP 3430 processor Battery • Rechargeable lithium-ion • 1150mA/hr power capacity • Removable Operating system • Palm ® webOS™ platform Camera • 3 megapixel • LED flash with extended depth in field • Auto-exposure • Auto-white balance •...
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Table 1. Specifications Category Description Size • 3.9 in. x 2.3 in. x 0.67 in. (100.5 mm x 59.5 mm x 16.95 mm) Weight • 4.89 ounces (138.5 grams) Connectivity • Wi-Fi 802.11 b/g with WPA, WPA2, WEP, 802.1x authentication •...
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Table 1. Specifications Category Description Included Palm webOS applications • App Catalog (at time of purchase) • Calculator • Calendar • Camera • Clock • Contacts • Doc View (DOC, XLS, PPT) • Email • Memos • Messaging (integrated SMS, MMS, and IM) •...
Contacts, Calendar, Tasks, ActiveSync Email Facebook Contacts, Calendar Google My Contacts, Calendar, Messaging, Email LinkedIn Contacts Palm profile Contacts, Calendar, Tasks, Memos; see Backup full list of affected info Photobucket Photos Yahoo! Contacts, Calendar, Messaging, Email *Sync: A two-way exchange and update of your data. What you add or change in one location is automatically added or changed in the other.
Quick Launch included with phone losing moving between music and – – opening Palm OS reinstalling running – search keywords searching in – troubleshooting updating using on calls appointments. See events artists attachments –...
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Automatic IP settings options auto-shut off interval – back cover back cover release back gesture Back view Background data collection option – Backup application See also Palm profile – basic gestures battery caring for charger for – charging icons –...
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– memos messages music numbers on dial pad online accounts photo albums pictures tasks videos web page content demagnetization desktop organizers Device Info application device. See Palm Pre Plus phone; Bluetooth devices Devices list diagnostic information – Index...
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– Excel files video Exchange ActiveSync accounts files availability See also specific types phone synchronization changing contents – setting up copying to phone Synergy feature and troubleshooting creating Exchange servers display size searching over downloading synchronizing with finding text in troubleshooting freeing memory and explosive atmospheres...
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ignored calls IM. See instant messages images See also pictures IMAP email accounts importing information See also data transfer inbox (email) Industry Canada information See also text accessing backing up cutting, copying deleting – entering importing linked contacts losing pasting protecting restoring retrieving...
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Palm profile Amazon MP3 music and backups bookmarks and defined events and restoring data settings Palm profile account Palm Synergy feature. See Synergy – feature Palm webOS. See webOS platform partial erase partnerships. See pairing passkeys Password is Required field...
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See pictures power-saving feature – Photos application PPT files – pictures PPTX files – albums and Pre Plus phone. See Palm Pre Plus phone; phone preferences. See customizing prefixes presentations. See PowerPoint files previous gesture priority settings processor specifications profile protecting information –...
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Secure Unlock option secure websites secure Wi-Fi networks security See also Certificate Manager; erasing data locking the screen Palm profile seizures Select All option sending conversation messages document files email instant messages multimedia messages –...
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soft resets. See partial erase software – software updates songs. See music sorting contacts data in spreadsheets task lists tasks – sounds See also specific types Sounds & Ringtones application – speakerphone Specific Absorption Rate. See SAR – specifications speed dialing spelling errors spreadsheets.
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– calendars unlinking contacts camera unlocking the screen – contacts unread emails – email untimed events – hands-free devices See also calendars; events memory up gesture messaging updates music phone notifications troubleshooting performance updating – phones applications screen billing accounts –...
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Wide View Wi-Fi See also wireless services backup summary – connecting to connection preferences disconnecting from disconnecting networks icons known networks network types removing networks troubleshooting turning on and off Windows XP computers copying files data transfer from desktop software wired headsets wireless networks wireless services...
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