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Phone
Signal strength is weak
Become familiar with low coverage areas where you live, commute, work,
and play. Then you know when to expect signal-strength issues.
•
If you're standing, move about 3 meters in any direction.
•
In a building, move near a window. Open any metal blinds.
•
In a building, move outdoors or to a more open area.
•
Outdoors, move away from large buildings, trees, or electrical wires.
•
In a vehicle, move your phone so that it's level with a window.
My phone doesn't connect to the mobile network
•
Try the suggestions in
Signal strength is weak
•
Turn off your phone and turn it on again by turning airplane mode on and
off (see
Turn the phone
on/off).
•
Restart your phone (see
Restart your
I see five bars in the signal-strength icon, but I still can't connect
to the network
The
signal-strength
icon always displays five bars. Your signal strength
is indicated by the number of bars that are shaded white. If most or all of the
bars are gray, you are in an area of weak or no coverage.
The person on the other end of the line hears an echo
•
Try decreasing the volume on your phone—whether you are using the
speaker or the earpiece—to avoid coupling or feedback on the other
person's end.
for weak signals.
phone).
•
Position the earpiece closer to your ear to prevent sound leaking back into
the microphone.
•
If you're using the speakerphone feature with your phone lying on a flat
surface, try turning the phone face down (screen facing the surface).
I hear my own voice echo
Ask the person on the other end of the call to turn down the volume on his
or her phone or to hold the phone closer to his or her ear.
My voice is too quiet on the other end
•
Be sure to position the microphone, which is on the lower-left side of the
gesture area, close to your mouth. Make sure you are not covering the
microphone with your cheek or chin.
•
Check the
signal-strength
icon. If the signal is weak, try to find an
area with better coverage (see
Signal strength is
I hear static or interference
Check the
signal-strength
icon. If the signal is weak, try to find an area
with better coverage (see
Signal strength is
If you're using a hands-free device enabled with Bluetooth
technology, try the following:
•
Move your phone closer to the hands-free device. Audio quality degrades
as the distance between your phone and the hands-free device increases.
The effective range for a hands-free device varies among manufacturers.
•
Confirm that no obstructions, including your body, are between the phone
and your hands-free device. For example, move your phone to the same
side of your body as your hands-free device.
weak).
weak).
wireless
®
Chapter 12 : Troubleshooting
213
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