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Palm Pre User Manual

Palm Pre User Manual

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Palm

Pre™ Phone User Guide

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© 2009 Sprint. SPRINT and the logo are trademarks of Sprint.

Other marks are the property of their respective owners.

Printed in the U.S.A.

v. 2.0, webOS 1.2

Table of Contents

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Page 1 ® Palm Pre™ Phone User Guide www.sprint.com © 2009 Sprint. SPRINT and the logo are trademarks of Sprint. Other marks are the property of their respective owners. Printed in the U.S.A. v. 2.0, webOS 1.2...
Page 2 Intellectual Property Notices © 2009 Palm, Inc. All rights reserved. Palm, Pre, Synergy, and the Palm and Pre logos are among the trademarks or registered trademarks owned by or licensed to Palm, Inc. Microsoft and Outlook are trademarks of the Microsoft ®...
Page 3: Table Of Contents
Pre™ Phone ........
Page 4 Update the Software on Your Phone ............82 Use App Catalog to Shop for New Applications .
Page 5 Memos ................. . 190 Clock .
Page 6 ® For Current Palm Smartphone Users ............300 Battery .
Page 7 Antenna Care/Unauthorized Modifications ........... 345 Industry Canada .
Page 9: Welcome
44, and go to palm.com/support to see animations that demonstrate these gestures. The Get Started Guide in your Pre phone’s box has a detachable gesture guide to put in a pocket and consult when you need to—you won’t need it very long.
Page 10: About This User Guide
Sync: Your Pre phone gives you synchronization without a cable. You can sync with online services that Palm has partnered with so that you can store and sync your info in online accounts. You can access your data even when you are not able to make a connection to the Web, because a copy of your data is stored on the device.
Page 11: Where Can I Learn More
Online Support from Sprint: Visit sprint.com/palmpresupport to access the User Guide, how-to videos, tutorials, and helpful support information. Online Support from Palm: Visit palm.com/support to edit your Palm profile, watch how-to animations, access the Data Transfer Assistant, and read comprehensive information about your phone.
Page 12: Manage Your Account
View available Sprint service plans and options. Learn more about data services and other great products like games, ringtones, and more. ® From your Palm Pre™ phone Open Phone and do any of the following: Check minute usage and account balance: Enter *4 and tap...
Page 13: Sprint Operator Services
Sprint Operator Services Sprint Operator Services provides assistance with placing collect calls or with placing calls billed to a local telephone calling card or third party. Open Phone . Enter 0 and tap To learn more and to see the latest in products and services, visit Sprint online at sprint.com.
Page 15: Section 1: Your Setup
Section 1 Your Setup...
Page 17: Set Up Service
Section 1A Set Up Service In This Section Set Up Your Phone (page 18) Turn the Phone On/Off (page 20) Make Your First Call (page 24) Set Up Your Voicemail (page 25) Create Sprint Account Passwords (page 26) Section 1A: Set Up Service...
Page 18: Set Up Your Phone
Follow the onscreen instructions to complete setup. (To create a Palm profile, enter a working email address and a password (see “What Is a Palm Profile?” on page 19). Be sure to make a note of your email address and password and keep the note in a safe place.)
Page 19 You cannot access Palm profile data on the profile website—you can access the data on your phone only. Info stored in your Palm profile account, as well as in other sources of info on your phone (like Memos and Tasks), is automatically backed up to servers administered by Palm.
Page 20: Turn The Phone On/Off
(see “Erase Data and Reset Your Phone” on page 217). For detailed information about your Palm profile, see “Backup” on page 210. Turn the Phone On/Off Your Pre phone's screen can be turned on and off separately from its wireless services (which ® are the Phone...
Page 21 To turn the screen on, do one of the following: Press power . Drag up to unlock the screen. Power Slide out the keyboard. Press Center . This wakes up the screen only when the keyboard is slid out. To turn the screen off: Press power To save power, the screen dims automatically after a period of inactivity, then turns off.
Page 22 Turn Wireless Services Off (Airplane Mode) ® Airplane mode turns off your phone as well as the Bluetooth wireless technology and Wi-Fi features. Use airplane mode when you are on a plane or anywhere else you need to turn off all wireless services.
Page 23 Turn Wireless Services On When you turn on your phone, it connects to a mobile network so that you can make and receive phone calls and use other wireless services (if supported by the local network). Tap the upper-right corner of any screen to open the connection menu. Tap Turn off Airplane Mode.
Page 24: Make Your First Call
Turn Everything (the Screen and Wireless Services) On/Off To turn both the screen and wireless services off: Press and hold power and tap Turn Off. To turn both the screen and wireless services back on: Press and hold power Make Your First Call Press power .
Page 25: Set Up Your Voicemail
to dial. to end the call. For more ways to make calls, see “Make Calls” on page 106. Adjust Call Volume When you’re on a call, press the Volume button on the side of your phone to adjust the call volume. Volume Set Up Your Voicemail All unanswered calls to your phone are automatically transferred to your voicemail, even if...
Page 26: Create Sprint Account Passwords
Follow the voice prompts to do the following: Create your password. Record your name announcement. Record your greeting. Note Voicemail Passcode: Sprint strongly recommends that you create a passcode when setting up your voicemail to protect against unauthorized access. If you do not have passcode protection on your voicemail, anyone with access to your phone can listen to your messages.
Page 27 Data Services Password With your phone, you can elect to set up an optional data services password to control access and authorize Premium Service purchases. To learn more or to change your passwords, sign on to sprint.com or call Sprint Customer Service at 1-888-211-4727.
Page 28 Section 1A: Set Up Service...
Page 29: Section 2: Your Palm Pre
Section 2 ® Your Palm Phone...
Page 31: Basics
Section 2A Basics In This Section What’s in the Box? (page 32) Get to Know Your Phone (page 33) Charge the Battery (page 39) Section 2A: Basics...
Page 32: What's In The Box
What’s in the Box? All of the following items are in the phone box: Hardware ® Palm Pre™ phone and pouch. AC charger. 3.5mm stereo headset. USB cable. Section 2A: Basics...
Page 33: Get To Know Your Phone
Print Material Get Started Guide. Features Guide. Palm warranty. End User License Agreement. Get to Know Your Phone Slide Out the Keyboard Hold the phone as shown below and gently push up. Section 2A: Basics...
Page 34: Front View
Front View Earpiece Touchscreen: Tap and make other gestures directly on the screen. See “Touchscreen” on page 36. Volume Section 2A: Basics...
Page 35 Gesture area: Make the back gesture and begin other gestures here. See “Use Gestures: Tap, Swipe, Drag, Flick, Pinch” on page 44. Microphone Center: Card view Press to display (see “Display All Open Applications (Card View)” on page 60). Keyboard: See “Keyboard”...
Page 36 Backspace Enter: Press to enter a line return (for example, in a memo or in an email message you are composing) or to accept information you entered in a field. See “Enter Information in a Field” on page 71. Sym: Press to enter symbols and accented characters that don't appear on the keys.
Page 37: Back View
Page indicators: Show how many Launcher pages are to the right or the left of the currently displayed page. Swipe left or right on the screen to see other pages. Notification icons: Show missed calls, new voicemail and email messages, and more. Tap the bottom of the screen to view notification details (see “View All Your Notifications”...
Page 38: Top View
Top View Power: Press to wake up or turn off the screen. Press and hold to turn your device and all wireless services completely off and to turn your device back on after having turned it completely off. Ringer switch: Slide to turn the ringer and notification sounds on or off.
Page 39: Charge The Battery
Use only batteries and chargers that are approved by Sprint and Palm with your phone. Failure to use a battery or charger approved by Sprint and Palm may increase the risk that your phone will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage.
Page 40 You can also charge your phone battery by connecting your phone to your computer using the USB cable. Charging this way takes much longer than ® using the AC charger. Do not, however, connect the Palm Touchstone charging dock (sold separately) to your computer.
Page 41: Maximizing Battery Life
You can buy an extra battery as a spare for long plane trips or periods of heavy use. To purchase batteries that are compatible with your phone, go to palm.com/us/products/phones/pre/index.html. Section 2A: Basics...
Page 42 Section 2A: Basics...
Page 43: Move Around On Your Phone
Section 2B Move Around on Your Phone In This Section Use Gestures: Tap, Swipe, Drag, Flick, Pinch (page 44) Open Applications (page 56) Work With Applications (page 59) Enter Information (page 67) Use the Menus (page 73) Search to Find Info and Make Calls (page 76) View and Respond to Notifications (page 80) Update the Software on Your Phone (page 82) Use App Catalog to Shop for New Applications (page 86)
Page 44: Use Gestures: Tap, Swipe, Drag, Flick, Pinch
You make most gestures with one finger. For a few, you need two. Do not use your fingernail. Make gestures with the tip of your finger. Don't bear down. To see short animations illustrating how to do gestures, go to palm.com/support or tap Clips in Help on your phone.
Page 45 Basic Gestures Tap: Tap with the tip of the finger not the fingernail. Tap fast and firmly, and then immediately — lift your fingertip off the screen. Don’t bear down on what you’re tapping. Don’t wait for a response; the response comes after you lift your finger. Don’t linger on the gesture; a tap takes a split second to do.
Page 46 Swipe: A swipe is most often a horizontal gesture, from right to left or left to right. Do it fast, do it lightly. In a swipe, your fingertip just skims the surface of the touchscreen or gesture area. One kind of swipe you’ll use a lot: Back. Make the back gesture from right to left anywhere in the gesture area.
Page 47 the only screen of that app that’s open, you minimize the app and go back to Card view. In Web, the back gesture performs the same function as the back button on the browser, allowing you to move back through previously viewed pages. The forward gesture, which is a swipe from left to right anywhere in the gesture area, allows you to move forward through previously viewed web pages.
Page 48 Drag: Drag is the gesture you make for a slow scroll up and down a list. Slide your fingertip slowly along the surface—no need to bear down. One kind of drag that you’ll use a lot brings up Quick Launch when you’re in an application. This drag gesture begins in the gesture area and ends on the touchscreen.
Page 49 Flick: As its name tells you, this is a quick gesture, great for scrolling long lists. Do it fast, do it lightly; as with a swipe, your fingertip just skims the surface. The faster you flick, the faster and farther you scroll up or down a list. To close an application in Card view, flick the card up toward the top of the touchscreen.
Page 50 Scroll Gestures Scroll a specific amount: Scroll fast: Flick the screen in Stop scrolling: Tap or drag Drag the screen in the the desired direction. the screen while scrolling. desired direction. Section 2B: Move Around on Your Phone...
Page 51 Zoom Gestures Zoom in/pinch out to Zoom out/pinch in to Zoom in or out a fixed increase the size of items on decrease the size of items on amount (Web, Photos): the screen (in Email, Web, the screen (in Email, Web, Double-tap the screen.
Page 52 Text Selection Gestures Text selection gestures are available in any editable text field—that is, any field or screen where you can insert a cursor. Place the cursor in a text Move the cursor: Insert the field: Tap the location. cursor. Press and hold Option .
Page 53 Select text when you can see Select a paragraph of text a cursor: Tap the location to when you cannot see a insert the cursor. Press and cursor, for example, on a hold Shift . Place your web page or in an email you finger anywhere onscreen received: Press and hold and drag your finger in the...
Page 54 Drag and Drop Tap and hold the item, drag it, and then lift your finger to drop it. Sometimes you get a visual cue that the item is ready to be dragged. For example, an icon in the Launcher is ready to be dragged when you see a halo radiating from the icon.
Page 55 Delete a List Item Throw the item off the side of the screen. If prompted, tap Delete to confirm the deletion. The delete gesture is available in applications such as Email, Messaging, Tasks, Music, and Bluetooth. If you can’t delete a list item by throwing it, open the item and look in the application menu for a delete command.
Page 56: Open Applications
Open Applications You can have as many applications open at one time as you like, limited only by the amount of memory available on your phone at the time. Open an Application in Quick Launch Quick Launch is the bar of five icons that is always available at the bottom of Card view and the Launcher.
Page 57 When an application fills the whole screen, make the following gesture to display Quick Launch and open one of its applications. Drag up slowly from the gesture area to the screen. Move your finger to the application icon. (When you see the app name appear, lift your finger.
Page 58 Press Center and tap You can also open the Launcher by flicking up twice from the gesture area to the screen. If you are in Card view, just flick up once to open the Launcher. To find the app you want, swipe left or right on the screen to see other pages of the Launcher.
Page 59: Work With Applications
Tap the application icon. To close the Launcher, do one of the following: Press Center Flick up from the gesture area to the screen. Open an Application Using Search Press Center to open Card view. Enter the name of the application. When the application icon appears in the search results, tap it.
Page 60 Display All Open Applications (Card View) Card view displays open applications as small cards, so that you can easily scroll through them and drag them to change their order. When an application fills the screen and you want to go to Card view, press Center You can also open Card view by flicking up from the gesture area to the screen.
Page 61 Move Among Open Applications In Card view (see “Display All Open Applications (Card View)” on page 60), swipe left or right on the screen to see other open apps. Tap a card to maximize the application. You can also maximize the center card in Card view by flicking down from the screen to the gesture area.
Page 62 Reorder Open Application Cards In Card view (see “Display All Open Applications (Card View)” on page 60), tap and hold a card to further reduce the size of the cards. You can also tap anywhere on the screen around the cards to reduce the size of the cards.
Page 63: Close An Application
Close an Application In Card view (see “Display All Open Applications (Card View)” on page 60), throw the application card off the top of the screen. Section 2B: Move Around on Your Phone...
Page 64 Change the Applications That Appear in Quick Launch If Quick Launch contains five icons, you must remove an application from Quick Launch before you can add another one. You can remove any application icon except the Launcher. Open the Launcher. (Quick Launch appears at the bottom.) Tap and hold a Quick Launch icon, wait for the visual cue, and then drag the icon onto the Launcher to remove the icon from Quick Launch.
Page 65 Reorder Quick Launch Icons You can change the position of any Quick Launch icon except the Launcher icon. In Card view, tap and hold a Quick Launch icon. After a halo appears around the icon, drag it to another location. Section 2B: Move Around on Your Phone...
Page 66: Delete An Application
Reorder Launcher Icons In the Launcher, tap and hold an icon. After the halo appears around the icon, drag it to another location. To move the icon to another page, drag it to the left or right edge of the screen. Don’t release the icon until the new page appears.
Page 67: Enter Information
You can also delete an application you installed by opening the application menu and tapping List Apps. On the list of applications, tap and hold an app name, and tap Delete. Enter Information Use the Keyboard Option: See “Enter Alternate Keyboard Characters” on page 68. Shift: See “Enter Uppercase Letters”...
Page 68 Enter Uppercase Letters By default, the first letter of each sentence or field is capitalized and the remaining text you enter is lowercase. To enter other uppercase letters, do one of the following: Press Shift and press the letter key. The Shift symbol appears: .
Page 69 Press Sym to display the symbols table. Narrow the options by pressing the key that corresponds to the character you want. (For example, to enter an é, press e. See the table below for a list of corresponding characters.) The symbols and accented characters are grouped according to their similarity to the corresponding key.
Page 70 Press Sym and press… to select… j or J ¡ k or K :-) :-( ;-) l or L ` ‘ ’ ‚ " m or M μ :-) :-( ;-) n or N ñ Ñ ¿ o or O ó...
Page 71 Enter Information in a Field You can enter information in a field by typing or by pasting previously copied information (see “Cut, Copy, and Paste Information” on page 72). Applications with text fields support the auto-correct feature. If the app recognizes a common misspelling, it auto-corrects the word.
Page 72 Tap the currently displayed option to open the list. (For example, when creating a new event in Calendar, tap No Reminder to display the list of reminder options.) Tap the list option you want. Cut, Copy, and Paste Information You can cut or copy any editable text. Tap the text to insert the cursor—if the cursor appears, you can edit the text.
Page 73: Use The Menus
You can also use keyboard shortcuts to cut, copy, and paste. After selecting the text or inserting the cursor, press and hold the gesture area until the Center button lights up, and press X (cut), C (copy), or V (paste). Save Information On most screens, your information is saved automatically.
Page 74 Open the Application Menu The application menu contains options such as Cut and Copy, Preferences, Help, and other application-specific commands. Do one of the following: Tap the application name in the upper-left corner of the screen. Drag down from the upper-left corner of the phone (above the screen) onto the screen.
Page 75 downward-pointing arrow at the bottom, it means that more options are available. Scroll the menu to see the additional options.) Open the Connection Menu ® The connection menu lets you manage wireless services—the phone, Bluetooth wireless technology, and Wi-Fi. Did You Know? The connection menu also displays the current day and date and the battery charge level.
Page 76: Search To Find Info And Make Calls
Drag down from the upper-right corner of the phone (above the screen) onto the screen. Tap a menu item to turn that wireless feature on or off or to open a list of options for that feature (see “Turn Wireless Services Off (Airplane Mode)” on page 22 for more information).
Page 77 Open Card view (see “Display All Open Applications (Card View)” on page 60) or the Launcher (see “Open an Application in the Launcher” on page 57). Begin typing the search term. (As you type, search displays any contact names and application names that match the character.
Page 78 You can also start a search by copying text in another application, opening the Launcher, and pasting the text. The text appears at the top of the screen as the search term. Note that you can’t paste text in Card view. Do one of the following: To look up or get in touch with someone: Tap a contact name to open the person’s contact information.
Page 79 Application Name Keywords Device Info Settings, Preferences, Reset Doc View Word, Excel, PowerPoint Email Mail Google Maps Maps Location Services Settings, Preferences Memos Notes, Stickies, Notepad Messaging Text, SMS, MMS, IM, Instant Chat Music Songs, Tunes, Audio PDF View Acrobat Phone Dial Photos...
Page 80: View And Respond To Notifications
Search Within an Application In applications such as Contacts, Memos, Doc View, and PDF View, you can search for entries or files. From the list view, enter the file name; a few words from a memo; or a contact name, initials, address, or number.
Page 81 View All Your Notifications For most types of notifications, if you do not tap the notification after a few seconds, it becomes an icon in the lower-right portion of the screen. Tap anywhere on the bottom of the screen to display your notifications. Tap a notification to act on it.
Page 82: Update The Software On Your Phone
Update the Software on Your Phone Palm continually provides updates to your phone’s operating system. Update notifications are sent to your phone automatically when a system update is available (see “Respond to a System Software Notification” on page 82). When you update your phone’s operating system, your personal information and files are not affected.
Page 83 If you have Wi-Fi turned on and the battery has at least a 30% charge, your phone automatically downloads a system update if one is available—you don’t have to do anything. If Wi-Fi is not turned on when the update becomes available, the Palm servers continue to check your device for Wi-Fi availability for two days.
Page 84 Tap Install Free to install only those applications that you can download free of charge. Tap Install All to install all applications available for download (charges may apply). Note You can use your phone while updates are being downloaded, but you cannot use your phone while updates are being installed.
Page 85 If a message appears stating that a system update is available, do the following: Tap Download Now. When prompted, tap Install Now. After installation finishes and the phone resets, tap Done. If one or more application updates are available, do one of the following: Tap an individual application name to open the App Catalog.
Page 86: Use App Catalog To Shop For New Applications
Note ® Applications you installed on your old Palm OS by ACCESS or Windows Mobile smartphone do not work on your Pre phone, because your Pre ® phone uses the new Palm webOS™ platform. Check App Catalog for a new version of your old favorites. Or purchase the Classic app from App Catalog.
Page 87 (Optional) To sort the list of applications or to browse results by date, alphabetical order, rating, or price, tap the menu at the bottom of the screen, and tap a sort method. When the app you want appears onscreen, tap the name to display app details. On the app details screen, do any of the following: Tap a screenshot to see a larger view.
Page 88: Download A Free Application
Tap Share and then tap Email or Text Message to share an app with a friend. Tap Developer Home to go to the app developer’s home page. If available, tap Support to go to the developer's product support page. Download a Free Application Before You Before you download an app, make sure you have enough storage space Begin...
Page 89: Buy An Application
Services” on page 275). Tap Continue. Do one of the following: If you have set up a billing account: If required, enter your Palm profile password to authorize the purchase and tap Continue. If you have not set up a billing account: Tap Continue, enter your Palm profile password, and tap Continue.
Page 90 If you delete a purchased application you can reinstall it without paying for it again. (see “Manage Downloaded Applications” on page 90). Manage Downloaded Applications Open App Catalog and tap Applications. Tap an application. Do one of the following: To report a problem with an application: Open the application menu and tap Report A Problem.
Page 91: Update Or Delete A Billing Account
Open the application menu, tap Preferences & Accounts, and tap Add Account. Enter your Palm profile password and tap Continue. If you enter an incorrect Palm profile password three times, a message appears that explains how you can contact Customer Support for help.
Page 92: Copy Files Between Your Phone And Your Computer
DRM-free: Describes a file that is not protected by Digital Rights Management. DRM-free music files can be copied as many times as you like and can be played on your Pre phone. To learn more about DRM-free music, go to apple.com and search on iTunes Plus.
Page 93 All files that you store on the USB Drive of your phone are not backed up to your Palm profile, and they cannot sync to any of your online accounts. So be sure to keep a copy of all such files somewhere besides your phone just in case you lose your phone or you must do a full erase of the info on your phone.
Page 94 When your phone is in USB Drive mode, your calls go to voicemail and you cannot use your device except as a USB storage device. Connect your phone to your computer using the USB cable. On your phone, tap USB Drive. The first time you use USB Drive mode, a notification warns you that you cannot make or receive calls or text messages.
Page 95: Transferring Data
Section 2C Transferring Data In This Section Data Transfer Overview (page 96) Transferring Data (page 97) Section 2C: Transferring Data...
Page 96: Data Transfer Overview
However, your data is backed up, and in emergencies caused by a lost or stolen device, the data you stored in your Palm profile account can be erased remotely by going to your Palm profile on a web browser on a computer. The data of your Palm profile account can later be restored to a new Palm webOS phone.
Page 97: Transferring Data
Exchange, but first need to get your data out of an old phone that you want to stop using? You can do a one-time, one-way transfer of data to your Pre phone, and then if you choose to, use the Synergy feature to sync the data to Google or Exchange.
Page 98 How do I get data off my computer? Do you want to sync your personal information between your Pre phone and Google or Exchange, but first need to get the data out of a desktop app that you want to stop using? You can do a one-time, one-way transfer of data to your phone, and then if you choose to, sync the data to Google or Exchange.
Page 99 The DTA enables you to do a one-time, one-way export of data from selected desktop apps to your Pre phone through the USB cable included with your phone. After the data is on your phone, you can select the account you want to import the data to.
Page 100 If you have an earlier version of Palm Desktop, you can download version 6.2.2 for free from palm.com/desktop. Install it, sync with your old Palm device, and then use the DTA to transfer your data. Do you use Palm Desktop on the Mac? Don’t worry, you can export your contacts, calendar events, and tasks into Address Book and iCal.
Page 101 If you want to continue using a desktop app to store your contacts, calendar events, and ® ® tasks—iCal and Address Book on the Mac, or desktop Outlook or Palm Desktop by ACCESS on Windows—consider adopting this solution. Section 2C: Transferring Data...
Page 102 I don’t need to sync, but I do want a copy of my data backed up somewhere besides my phone Use the Data Transfer Assistant to move your data into your Palm profile account. See “Backup” on page 210. Section 2C: Transferring Data...
Page 103 I’d rather sync directly with my computer Section 2C: Transferring Data...
Page 104 Would you rather sync your Pre phone directly to your computer over Wi-Fi without going through the web? Download a third-party application (sold separately) that enables synchronization of your phone directly to your desktop app using your home Wi-Fi network.
Page 105: Phone
S e c t i o n 2 D Phone In This Section Make Calls (page 106) Receive Calls (page 110) Use Voicemail (page 112) What Can I Do During a Call? (page 112) What’s My Number? (page 118) View Your Call History (page 118) Save a Phone Number to Contacts (page 120) What Are All Those Icons? (page 120) Use a Phone Headset (page 122)
Page 106: Make Calls
Make Calls For information on turning the phone off and back on, see “Turn the Phone On/Off” on page 20. Dial Using the Onscreen Dial Pad The onscreen dial pad lets you make a call without sliding out the keyboard. It is also useful when you need to dial numbers that are expressed as letters and when you need large, brightly lit numbers that you can tap.
Page 107 To enter +, press and hold the 0 key on the keyboard, or tap and hold 0 onscreen. to dial. Dial by Contact Name Using Universal Search Open Card view (see “Display All Open Applications (Card View)” on page 60) or the Launcher (see “Open an Application in the Launcher”...
Page 108 You can also enter a number with the keyboard when the dial pad is displayed. After entering the number, tap the onscreen dial icon to dial. Dial Using a Speed Dial See “Assign a Speed Dial to a Contact” on page 162 for instructions on creating a speed dial. In the Launcher, Card view, or Phone, press and hold the speed dial key you assigned to the number.
Page 109 Did You Know? If your company uses Microsoft Exchange Server with a Global Address List (GAL), entering the contact search information returns matching results from the GAL as well. Tap the number. If you do not want contact matches to appear when you type a number on the keyboard, you can turn off the Show Contact Matches preference (see “Show Contact Matches”...
Page 110: Receive Calls
If a phone number appears as an underlined link, tap the number. (This displays the dial pad with the number already entered.) to dial. Receive Calls If you want to answer calls, your phone must be on. This is different from having only the screen turned on (see “Turn the Phone On/Off”...
Page 111 If the screen is off, drag up to unlock the screen and answer the call. If a headset is attached, press the headset button. Did You Know? If you are playing music or a video on your phone and a call arrives, playback pauses automatically and resumes when you hang up or ignore the call.
Page 112: Use Voicemail
Use Voicemail Set up Voicemail In the Launcher, Card view, or Phone, press and hold 1 . When the search results screen appears, continue holding 1 until the Phone application appears. Follow the voice prompts to set up your voicemail. Listen to Voicemail Messages Do one of the following: In the Launcher, Card view, or Phone, press and hold 1...
Page 113 Manage a Call Do any of the following: Put the call on speakerphone: Tap Mute the microphone so you can’t be heard: Tap You don’t need an on-hold button to put a call on hold. Just tap the mute icon to mute your end of the line. Open the dial pad to enter numbers for navigating phone trees, responding to prompts, and so on: Tap Add a call: See “Make a Second Call”...
Page 114: End A Call
Volume Did You Know? You can send and receive text messages during a call. This is a great way to stay connected with friends and colleagues during a long call. End a Call Do one of the following: If a headset is attached, press the headset button. Use Another Application While on a Call While you’re on a call, you can use many other applications on your phone, for example, the personal information applications (Contacts, Calendar, and so on).
Page 115: Make A Second Call
email, or send and receive multimedia or instant (IM) messages. To browse the web or send and receive email or IM messages during a call, you must connect to a Wi-Fi network. See “Wi-Fi” on page 270. Note You cannot send or receive multimedia messages using a Wi-Fi network. Open the Launcher or Quick Launch while on a call.
Page 116: Swap Between Two Calls
Swap Between Two Calls You can swap between calls only if the second call is incoming. to begin speaking with the call that's on hold. Make a Conference Call When you’re on a call, you can make a second call and create a three-way conference call, provided that the service is available in your area.
Page 117 Make a first call, and then make a second call. (This is the limit of conference callers. Check your service plan about conference calls.) to create the conference call. When you’re done, do one of the following: to end all calls. Ask one of the callers to hang up, so you can stay connected to the other caller.
Page 118: What's My Number
What’s My Number? Open Phone Open the application menu and tap Preferences. (Your phone number appears at the top of the Phone Preferences screen.) View Your Call History Open Phone Section 2D: Phone...
Page 119 Do any of the following: Switch the types of calls displayed: Tap All Calls or Missed Calls. Call a number: Tap the number. Save the number to Contacts: Tap to the right of the number (see “Save a Phone Number to Contacts” on page 120). View a contact entry: Tap to the right of the number.
Page 120: Save A Phone Number To Contacts
Save a Phone Number to Contacts You can save the number from an incoming or outgoing call to an existing contact, or create a new contact for the number. If an incoming call uses caller ID blocking, you cannot save the number.
Page 121 Icon Description Wi-Fi is turned on. Waves denote signal strength. See “Wi-Fi” on page 270. The phone is searching for a Wi-Fi network. The phone is on. The number of bars filled in denotes signal strength. See “Turn Wireless Services On” on page 23. Your phone is connected to a 1x data network.
Page 122: Use A Phone Headset
Icon Description Your phone is performing a search on the characters you entered. If you are in Card view or the Launcher, your phone conducts a universal search (see “Search to Find Info and Make Calls” on page 76). If you are in an application such as Contacts or Memos, your phone searches for items within the app that match the search term you entered.
Page 123 compatible with your phone. If you hear a headset buzz or poor microphone performance, your headset may be incompatible with your phone. Connect the headset. (While on a call, the icon changes to The headset button performs different actions depending on what’s happening on the phone.
Page 124: Customize Phone Settings
Open Bluetooth If the Bluetooth setting at the top of the screen is off, tap Off to switch the Bluetooth feature from Off to On. Tap Add device and tap the device name. To use a Bluetooth device with your phone, follow the instructions that came with the Bluetooth device.
Page 125 Show Contact Matches By default, when you have the dial pad displayed but you’re using the keyboard to enter a phone number, both numbers and letters appear and your phone performs a search of matching names in Contacts. If you turn off this preference, typing on the keyboard with the dial pad displayed enters numbers only and no search in Contacts is done.
Page 126 Set the following: When I Dial: Tap this field and select the number of digits you need to enter to have your phone add a dialing shortcut. Use This Dialing Prefix: Enter the prefix to be added at the beginning of the dialed number.
Page 127 Enable TTY/TDD A TTY (also known as TDD or text telephone) is a telecommunications device that allows people who are deaf or hard of hearing, or who have speech or language disabilities, to communicate by telephone. Your phone is compatible with select TTY devices. You can connect a TTY/TDD machine to your phone through the headset jack.
Page 128 Update Network Settings The network settings on your phone may require periodic updates. Contact Sprint for information on recommended update frequency. Open Phone Open the application menu and tap Preferences. Tap Update Network Settings. Update the Preferred Roaming List The preferred roaming list contains information that allows you to obtain the best possible service when using your phone outside your home service area.
Page 129: Your Media And Entertainment Center
S e c t i o n 2 E Your Media and Entertainment Center In This Section Camera (page 130) Photos (page 131) Videos (page 137) YouTube (page 140) Music (page 143) Amazon MP3 (page 147) Section 2E: Your Media and Entertainment Center...
Page 130: Camera
Camera Take a Picture Your phone comes with an easy-to-use 3-megapixel camera with an LED flash. You can use the camera to take pictures, and then use the Photos app to view them and send them to your friends and family (see “Share a Picture” on page 135). To add a personal touch to your phone, use your pictures as your wallpaper (see “Save a Picture as Wallpaper”...
Page 131: Photos
Look at Pictures After taking a picture, tap the thumbnail of the picture in the lower-left corner of the screen. (This opens the picture in the Photos application.) Swipe left or right on the screen to view other pictures taken with your phone's camera. Photos Look at Pictures To get pictures on the phone, you can do any of the following:...
Page 132 Open Photos Tap the album containing the picture, and tap the thumbnail of the picture. (The Photo roll album contains pictures taken with your phone's camera.) Swipe left or right on the screen to look at other pictures in the album. Organize Your Pictures Into Albums The Photos application contains the following default albums: All images: Contains all pictures in JPG, BMP, and PNG format on your phone.
Page 133 Messaging: Contains any pictures in JPG, BMP, or PNG format that you save from a multimedia message. Downloads: Contains any pictures in JPG, BMP, or PNG format that you save from an email attachment. You can assign any pictures on your phone to one of these albums or to an album you create.
Page 134: Add A Picture To A Contact
Disconnect the USB cable from the computer when the USB Drive screen is no longer displayed. Did You Know? To delete an album, connect your phone to your computer and tap USB Drive . From your computer, open the drive representing your phone and delete the album.
Page 135 To capture the portion of the picture you want for the contact photo, tap and hold the picture, and then drag the portion you want to the center of the onscreen box. This portion becomes the contact photo. Tap Set To Contact. Save a Picture as Wallpaper Your wallpaper appears as the background in Card view.
Page 136 Upload a Picture to the Web To upload a picture to a Web service such as Facebook or Photobucket, you must already have an account with the service, and you must have the account set up on your phone. You can set up the account on your phone during the upload process, as described in this procedure, or you can set it up at any other time (see “Set Up an Online Pictures Account on Your Phone”...
Page 137: Videos
Open the application menu and tap Preferences & Accounts. Tap Add An Account, and tap the type of account you want to add. Enter your account username and password and tap Sign In. Delete a Picture Tap a picture thumbnail to view it full-screen. If the photo header is hidden, tap the screen to display it.
Page 138 Receive videos as email attachments (see “Open Attachments” on page 248). Receive pictures as part of a multimedia message (see “Receive and View Text and Multimedia Messages” on page 262). You can watch videos that you receive as email attachments or that you copy from your computer in the MPEG4, H.263, H.264, MP4, M4V, 3GP, 3GPP, 3G2, and 3GP2 formats.
Page 139 Use Video Playback Controls Playback controls automatically appear when you start a video. They disappear after a few seconds. Tap the video to manually display or dismiss the controls. Play. Pause. Move forward or backward (tap and hold the slider, then drag forward or backward).
Page 140: Youtube
Delete a Video To delete a video file from your phone, you must put your phone in USB Drive mode and delete the video using your computer. Connect your phone and your computer using the USB cable. On your phone, tap USB Drive. (If prompted, tap OK. On your computer, your phone appears as a removable drive.) Note On a Windows computer, if the Found New Hardware wizard opens, click...
Page 141 Open YouTube Do one of the following: To search for a video: Tap Search All Videos, enter a search term, and press Enter or tap To display the most highly rated videos: Tap Videos and tap Popular. To display the most frequently viewed videos: Tap Videos and tap Most Viewed. To display videos you have recently viewed: Tap Videos and tap History.
Page 142: Share A Video
Use Video Playback Controls Play. Pause. Move forward or backward (tap and hold the slider, then drag forward or backward). Switch between full-screen view and original size. Find Related Videos Find videos from the same author or otherwise related to the one you selected. On the video details screen (see “Watch a Video”...
Page 143: Music
If you use Windows Media Player on your computer, you can use that app’s Sync feature to transfer music between your computer and your phone. You can also download the Palm Music Assistant, which lets you copy music from your phone directly to iTunes on your computer. Go to palm.com/music-assistant.
Page 144 Do one of the following: Listen to all songs on your phone: Tap Shuffle All. Listen to a specific song: Tap Artists, Albums, Songs, Genres, or Playlists to search that category. Continue making selections until the song you want appears. Tap the song name.
Page 145 Browse a music store to preview or purchase songs (if available): Tap the music store name. Continue making selections until the song you want appears. Tap the song name. Did You Know? Music continues to play in the background if you switch to another application, turn off the screen, or slide the ringer switch off.
Page 146 Did You Know? If you stop playback of a podcast, speech, spoken word performance, netcast, or audiobook, when you play the item again, playback resumes at the point it was stopped. If you leave the Music app, the playback controls continue to appear at the bottom of the screen.
Page 147: Amazon Mp3
Delete a Song To delete a song file from your phone, you must put your phone in USB Drive mode and delete the song using your computer. Connect your phone and your computer using the USB cable. On your phone, tap USB Drive. (If prompted, tap OK. On your computer, your phone appears as a removable drive.) Note On a Windows computer, if the Found New Hardware wizard opens, click...
Page 148 Set Up Your Amazon Account You must be signed in to your Amazon account to download music. Open Amazon MP3 Open the application menu and tap Sign In. Enter your email address and password, and tap Sign In. (To purchase songs without ®...
Page 149 Browse Songs, Albums, Artists, or Genres Open Amazon MP3 Do any of the following: View all songs in a certain genre: Tap and tap the genre. View the top 10 new and notable releases: Swipe left or right on the New & Notable album thumbnails.
Page 150 View Album Information and Buy an Album Search for (see “Search for a Specific Song, Album, or Artist” on page 148) or browse to (see “Browse Songs, Albums, Artists, or Genres” on page 149) an album, and tap the album name. To preview a song, tap anywhere on the song entry except the price.
Page 151 Preview and Buy a Song Search for (see “Search for a Specific Song, Album, or Artist” on page 148) or browse to (see “Browse Songs, Albums, Artists, or Genres” on page 149) an album or artist entry containing the song you want. To preview a song, tap anywhere on the song entry except the price.
Page 152 View and Work With Downloaded Items Tap the Download button on any screen where it appears. (This displays items that you are currently downloading or that you already downloaded.) To cancel a current download, tap After you download an item, listen to it in the Music application (see “Listen to Music” on page 143).
Page 153: Your Personal Information Organizer
Section 2F Your Personal Information Organizer In This Section Contacts (page 154) Calendar (page 172) Tasks (page 184) Memos (page 190) Clock (page 193) Calculator (page 195) Section 2F: Your Personal Information Organizer...
Page 154: Contacts
Or you can create the contact in your Palm profile account, which means it shows up on your phone only. Palm profile contacts are included in the daily backup of your Palm profile information, so you can restore them if they are accidentally erased.
Page 155 Tap the stack of photos to see the contacts that are linked. Emily is a contact in your Google online account and in your Palm profile account. Scroll down to see Emily’s combined contact info.
Page 156 Sign In. To open Contacts without creating an online account: Tap Done. This opens your Palm profile account, and you can start creating contacts in this account. Note If you add your Facebook or LinkedIn account to Contacts, your friends’...
Page 157: Create A Contact
(Optional) Tap the account button to the right of Name to change the account to which the new contact will be added. Note If an account doesn't appear in the list, that's because you can't add data to that account from your phone. Account button, showing Palm profile account Section 2F: Your Personal Information Organizer...
Page 158: Find A Contact
Tap fields to enter contact details, select a ringtone for that contact, add notes, or add birthday details for the contact. (Scroll to see all of the fields available for contact info.) To add detailed name information—such as a prefix, suffix, or middle name—open the application menu and tap Name Details.
Page 159 For more search options, tap Global Address Lookup. (This option is available if you are using Microsoft Exchange ActiveSync with a Global Address List.) Tap the contact. View, Edit, or Delete Contact Information Open Contacts Search for a contact (see “Find a Contact” on page 158), and tap the contact name. Section 2F: Your Personal Information Organizer...
Page 160: Add A Photo To A Contact
To edit a contact, tap Edit. In a linked contact, tap the account button in the upper-right corner to edit fields specific to that account. Note The fields that make up the contact header (name, photo, job title, company) are unique to each account. You must open a specific account to enter these fields.
Page 161 Do one of the following: To take a new photo, tap New Photo. To use an existing photo, tap the album containing the picture, and tap the picture. Did You Know? If you see a stack of photos in a contact, with a number attached to the stack, that's because it's a linked contact (see “Linked Contacts”...
Page 162 Add a Ringtone to a Contact Select the ringtone you want to hear when this contact calls you. While creating (see “Create a Contact” on page 157) or editing (see “View, Edit, or Delete Contact Information” on page 159) a contact, tap Set a ringtone. Tap the name of the ringtone to select it.
Page 163 Open the application menu and tap Set Speed Dial. Tap the phone number you want to assign a speed dial to, and then tap the key to use as a speed dial. (You may have to scroll to find the key you want.) To assign a currently used speed dial key to a new number, follow the steps for setting a new speed dial for the new number.
Page 164: Link A Contact
For example, if you have contact info for Emily Weeks in Google, Facebook, Microsoft Exchange, and your Palm profile account, go ahead and link all four contacts into a linked contact. But don't link Emily’s contact info with her sister Allison’s.
Page 165 Search for the contact (see “Find a Contact” on page 158) and tap it to link the two contacts. After you create the link, be sure the linked contact appears in your Contacts list under the name you’re most likely to search for and recognize (and not, say, under a person’s IM screen name, which can be unrelated to their real name).
Page 166 Add a Contact Entry to the Launcher Assign your favorite contacts to the Launcher, so you can open them directly from that location. Open Contacts Search for a contact (see “Find a Contact” on page 158), and tap the contact name. Open the application menu and tap Add to Launcher.
Page 167 Do any of the following: Tap the appropriate field to call or send an email or instant message to that contact. For example, tap a phone number to call the contact. to send a text message. Tap an address field to view the address on a map. Copy Contact Details You can copy a contact’s details and paste them into another application.
Page 168: Delete A Contact
Tap one of the following: Send To Car Kit (Your Bluetooth device needs to be on and detected.) Send Via MMS (Messaging opens.) Send Via Email (Email opens.) Receive vCards You can receive a vCard (VCF file format) with multimedia messaging (MMS) or email. To get a vCard into Contacts: From the open Email or MMS, tap the attachment name to fully download the attachment, and tap the name again to open the attachment.
Page 169 Do one of the following: Delete an unlinked contact or an entire linked contact: Open the application menu and tap Delete Contact. Tap Delete All Profiles to confirm. Delete one entry only in a linked contact: Tap the displayed contact name to open the list of all entries in the linked contact.
Page 170: Customize Contacts
Customize Contacts Open Contacts Open the application menu and tap Preferences & Accounts. Set the following options: List Order: Tap the Sort Order field and select the criteria by which the contact list is sorted. This changes the underlying sort order of the list only—your contacts still appear in the list as First Name Last Name.
Page 171 Contact list sorted by first name Contact list sorted by last name Accounts: Tap an account to change login settings and sign in using the new settings. Default Account: Tap the current default account to change to another account. New contacts you create are assigned to this account unless you specify otherwise.
Page 172: Calendar
You have a few options for getting events to show up in Calendar. ® Connect to an online calendar through the Palm Synergy™ feature: If you have a calendar in an online account that works with the Synergy feature (for example, Google or Microsoft Exchange ActiveSync), you can set up Calendar on your phone to synchronize and display events that you store in the online calendar.
Page 173 Or you can create the event in your Palm profile account, which means it shows up on your phone only. Palm profile events are included in the daily backup of your Palm profile information, so you can restore them if they are accidentally erased.
Page 174 Sign In. To open Calendar without creating an online account: Tap Done. This opens your Palm profile account, and you can start creating events in this account. Note If you choose to sync Calendar with an online Facebook account, your Facebook events show up in Calendar, but you cannot add calendar events to Facebook from the Calendar app.
Page 175: Create An Event
Create an Event You can add an event to a calendar account. If you don’t specify an account, the new event is added to your default calendar. For information on managing your phone’s time settings, see “Date & Time” on page 215. Open Calendar Tap All or an online account name in the upper-right corner, and tap the calendar you want to use for this event.
Page 176 Enter the event name and press Enter In Day view, available time slots between events are compressed and labeled X Hrs Free. To expand free time so you can enter an event, tap X Hrs Free. Don’t look for a save button—your info is automatically saved when you make the back gesture to close the event.
Page 177 Tap No Repeat and tap the repeat interval. (Optional) Tap Custom to define your own repeat interval and set the end date. Did You Know? To enter a birthday, anniversary, or holiday, create an untimed event. Then select Yearly on [date] as the repeat interval. Add an Alarm to an Event While creating an event (see “Create an Event”...
Page 178 Add a Note to an Event While creating an event (see “Create an Event” on page 175), tap to the right of the event name. (To add a note after creating an event, tap the event name in Day view.) Tap Event notes and enter the note.
Page 179 Change the Calendar Display You can change the display of Calendar to show the events from all of your calendars or just the events recorded in one of your calendars. Open Calendar Do either of the following: Tap All or a calendar name in the upper-right corner, and tap the calendar view you want: all your calendars in a single view, or a specific calendar only.
Page 180: Delete An Event
Delete an Event If you delete an event that is assigned to an online account, the event is deleted in the online account also. Important When you delete a Microsoft Exchange event on your phone, notification is not sent to attendees. Open Calendar Tap the event name.
Page 181: Respond To An Event Reminder
Respond to an Event Reminder When an event reminder appears in the notification bar at the bottom of the screen, tap the event description to open the event, or tap one of the following: Contact meeting attendees: This opens an email message with the participants’ addresses added to the To field.
Page 182 Customize Calendar Open Calendar Open the application menu and tap Preferences & Accounts. Set the following options: First Day of Week: Select the day that appears as the start of the week in Week view and Month view. Day Start and End: Tap to enter the default start and end times that appear in Day view and Week view.
Page 183 for the calendar account online—the information you enter here must match the information in the online account. Calendar View Options: Set the color for events created in that account and show or hide that account in All Calendars view. Default Calendar: If you create an event in All Calendars view, the event is assigned to your default calendar.
Page 184: Tasks
Open Calendar Open the application menu and tap Preferences & Accounts. Under Accounts, tap the account name. Tap Remove Account and tap Remove Calendar Account. Tasks Create a Task List All individual tasks you create (see “Create a Task” on page 185) must be placed in a task list. A task list is a group of related to-do items.
Page 185 Create a Task Open Tasks Tap the list you want to assign the task to. Enter the task name in the Task name field. (To set the task priority, see the next procedure.) Set Task Priority, Due Date, and Other Details Open Tasks Tap the list containing the task.
Page 186 to the right of the task name. Set any of the following: Priority: High priority tasks appear in red. Normal priority tasks appear in bold text, and low priority tasks appear in gray text. List: Assign the task to a different list. Due: Tap No due date, and tap a due date option.
Page 187 Tap the box to the left of the task name. View Tasks That Are Due Today Open Tasks . (The number to the right of the All Tasks field shows the total number of tasks that are due today or are overdue. The number to the right of each task list name shows the number of tasks in that list that are due today or overdue.) Tap a task list name to view tasks that are due today or overdue.
Page 188 Rename a Task On the task list, tap the task name. Enter the new name and press Enter Filter a Task List By default, tasks are displayed in the order in which they were created. You can filter a task list to show tasks by due date or priority.
Page 189 Set Due Dates for All Tasks in a List Open Tasks Tap the list containing the tasks. Open the application menu and tap Set Due Date For All. Tap the month, date, and year, and then tap Set Due Date. To remove a previously assigned due date, tap No Due Date.
Page 190: Memos
Do one of the following: To hide completed tasks, tap Hide Completed. To delete completed tasks, tap Purge Completed Tasks. Delete a Task or a Task List Throw the task or task list off the side of the screen and tap Delete to confirm. Memos If you used the Data Transfer Assistant and imported notes from Outlook on your desktop to your phone, those notes appear in Memos.
Page 191 Do one of the following: Tap New Memo Open the application menu and tap Add A Memo. Enter the memo text. (Memos are saved as you type.) Find a Memo In Memos, enter any letters or numbers in the memo, and then tap the memo. Note The results of universal search that you access in Card view or the Launcher do not include memos.
Page 192: Delete A Memo
Tap the memo. Tap the lower-right corner of the screen, and tap the new color. Delete a Memo In an open memo, open the application menu and tap Delete. Tap Delete to confirm. Email a Memo In an open memo, open the application menu and tap Email Memo. Enter the email address.
Page 193: Clock
Clock Set an Alarm Make sure system sounds are turned on and the ringer switch is set to On, so that the alarm will sound when you want it to (see “Select System Sounds and Notifications” on page 224). To change the alarm volume, open Sounds & Ringtones and tap, hold, and drag the Ringtone Volume slider.
Page 194: Cancel An Alarm
Occurs: Tap to select the alarm frequency. Time: Tap to set hour, minute, and AM/PM for the alarm. Sound: Tap to open the list of ringtones, and then tap the name of a ringtone. Tap preview it. If you have music on your phone, you can select a song as your alarm sound (see “Select a Song as a Ringtone”...
Page 195: Calculator
Delete an Alarm Open Clock , and then tap the alarm name. Calculator Use Calculator for addition, subtraction, multiplication, and division, and also for determining percent and square root. You can enter numbers in Calculator using either the onscreen keypad or the keyboard. Perform Calculations Open Calculator Enter numbers and perform calculations.
Page 196 Section 2F: Your Personal Information Organizer...
Page 197: Your Documents And Other Productivity Files
Section 2G Your Documents and Other Productivity Files In This Section Doc View (page 198) PDF View (page 204) Section 2G: Your Documents and Other Productivity Files...
Page 198: Doc View
Doc View ® ® With Doc View, you can view Microsoft Word, Excel , and PowerPoint files on your phone. Open a File You can view a file that you copy from your computer (see “Copy Files Between Your Phone and Your Computer”...
Page 199 Change the Display Size For information on zooming in and out, see “Zoom Gestures” on page 51. Pinch out to enlarge items onscreen. Pinch in to decrease the size of items onscreen. Double-tap the screen to zoom in or out a specified amount. Turn on horizontal scroll (Word documents only): Open the application menu and tap Wide View.
Page 200 Save a File With a New Name With the file open, open the application menu and tap Save As. Enter the new file name and tap Save As. Share a File With the file open, open the application menu and tap Share. Create the email message and tap View File Properties You can view properties such as the file size, date created or modified, and more.
Page 201 Work With Comments, Endnotes, and Footnotes in a Microsoft Word Document In an open Word document, comments, endnotes, and footnotes are indicated by highlighted text. Tap the text or footnote indicator to open the comment, endnote, or footnote. To close the comment, endnote, or footnote, tap outside it. ®...
Page 202 Show or Hide Rows or Columns in a Spreadsheet To hide a row or column: Tap the row or column header and tap Hide selected. To show a hidden row or column: Tap, hold, and drag one of the row or column headers to either side of the hidden row or column.
Page 203 View Comments in a Spreadsheet ® In an open Excel spreadsheet, comments are indicated by a red triangle in the upper-right corner of the relevant cell. Tap the red comment indicator to open the comment. Tap the comment to close it. ®...
Page 204: Pdf View
PDF View With PDF View, you can view PDF (Adobe Acrobat) files on your phone. Open a File You can view a PDF file that you copy from your computer (see “Copy Files Between Your Phone and Your Computer” on page 92) or receive as an email attachment (see “Open Attachments”...
Page 205 To open a second file: Open the application menu and tap Open. (Tap the file.) To move between open PDFs, press Center to go to Card view. Tap the card of the PDF you want. Move Around in a File Go to the next or preceding page: Tap Jump to a different page: Tap the current page number at the bottom of the screen.
Page 206 Find Text in a File With a file open, open the application menu and tap Find. Type the text you want to find, and press Enter or tap . (The first instance of the text appears highlighted.) Find the next instance: Tap Find the preceding instance: Tap To exit search, open the application menu and tap Find.
Page 207 Save a File With a New Name With the file open, open the application menu and tap Save As. Enter the new file name and tap Save As. Share a File With the file open, open the application menu and tap Share. Create the email message and tap Section 2G: Your Documents and Other Productivity Files...
Page 208: View Bookmarks
View Bookmarks If a PDF file was created with bookmarks, you can see the bookmarks on your phone. With the file open, open the application menu and tap Bookmarks. (A checkmark next to a bookmark name identifies the section of the file you are currently viewing.) Do any of the following: To expand a bookmark entry: Tap To collapse a bookmark entry: Tap...
Page 209: Preferences
S e c t i o n 2 H Preferences In This Section Backup (page 210) Date & Time (page 215) Device Info (page 216) Regional Settings (page 220) Screen & Lock (page 221) Sounds & Ringtones (page 224) Section 2H: Preferences...
Page 210: Backup
An automatic backup to your Palm profile of all this information happens every day. So if you ever need to erase the info from your phone, you can restore all your backed-up info. You can turn off automatic backup, and you can also perform a manual backup.
Page 211 Backup from Off to On. What is Backed Up? All data backed up to your Palm profile is encrypted, and only you, the profile owner, can access your data. Backed up data cannot be accessed by Palm. Data in your Palm profile account can only be added to or edited on your phone.
Page 212 Email Username and password of your Emails, their contents and email accounts. When you sign in attachments, their sort order, and to your Palm profile after your account preferences. phone is erased, email accounts are restored automatically and synchronized. Launcher Nothing is backed up.
Page 213 Screen & Lock Nothing is backed up. Sounds & Nothing is backed up. Ringtones Tasks Tasks in your Palm profile account. Tasks in online accounts. Username and password for accounts like Microsoft Exchange ActiveSync that synchronize tasks online. Third-party apps...
Page 214 You can edit your profile information at any time either on the website or on your phone. In the event that your phone is lost or stolen, you can go to your Palm profile on palm.com and, from there, erase the data on your phone.
Page 215: Date & Time
Email: Change the email address associated with your Palm profile. (A verification email is sent to the new address. Click the link in the email to verify the new address.) Security Question/Answer: Tap the current question and tap a new one. (Then tap Answer and enter an answer.)
Page 216: Device Info
Network time: Tap On or Off. (If you turn this option off, select the date and time. If you switch from manual time to network time, there might be a delay before the network time updates on your phone.) Network time zone: Tap On or Off. (If you turn this option off, tap the city that appears onscreen.
Page 217 If restarting your phone does not solve the problem, you may need to reset the phone. A reset deletes some or all information from your phone (depending on the type of reset you select). After a reset, you must follow the prompts to sign in to your Palm profile again before you can use your phone.
Page 218 After a full erase, sign in to your Palm profile—this restores your Palm profile data and information from online accounts, but not your stored files such as pictures, videos, and music. You can also sign in to your Palm profile on a new phone and restore your data to the new phone.)
Page 219 Use Certificate Manager Certificates are digital documents that are used to authenticate and exchange information on networks. Certificates can be issued for a user, a device, or a service. Add a Certificate from USB Drive Storage You can install a certificate that is located in the USB Drive storage on your phone. To copy a certificate into USB Drive storage, see “Copy Other Types of Files Between Your Phone and Computer”...
Page 220: Regional Settings
View Certificate Details Only user-installed certificates can be viewed. Open Device Info Tap More Info. Open the application menu and tap Certificate Manager. Tap the certificate name. Delete a Certificate Only user-installed certificates can be deleted. Open Device Info Tap More Info. Open the application menu and tap Certificate Manager.
Page 221: Screen & Lock
Formats You can set your phone to format numbers, currency, date, and time to reflect your country’s style. Open Regional Settings Tap the country name. Do any of the following: Type the name of the country, and when it appears, tap it. Scroll down to find a country, and then tap it.
Page 222 Open Screen & Lock Tap Change Wallpaper. Do one of the following: Use an existing picture as the background: Tap the album containing the picture, and tap the picture. Use a new picture as the background: Tap New Photo and take the picture. (Optional) Do either or both of the following: To zoom out or in on a part of the picture, pinch in or out on the picture.
Page 223 Open Screen & Lock In Switch Applications, tap On or Off. Set Options for Unlocking the Screen The screen locks five seconds after it turns off automatically, or immediately if you turn the screen off manually. Use Secure Unlock if you want to require a PIN or a password to unlock the screen.
Page 224: Sounds & Ringtones
Password: Enter a password containing any combination of letters and numbers. (Enter the password again to confirm.) Important Be sure to write down your PIN or password and keep it somewhere safe. If you forget your PIN or password, you need to remotely reset your phone and may lose data.
Page 225 Open Sounds & Ringtones In Ringer Switch Off, tap On or Off to set whether your phone vibrates when you slide the ringer switch off. Under Ringer Switch On, set any of the following: Ringtone: Select the ringtone for incoming calls (see “Select the Ringtone for Incoming Calls”...
Page 226 Select the Ringtone for Incoming Calls The ringtone you select here applies globally to all incoming calls. You can also set a unique ringtone for a contact (see “Add a Ringtone to a Contact” on page 162). Open Sounds & Ringtones Tap the displayed ringtone to open the full list of tones.
Page 227: Section 3: Web And Data Services And Other Wireless Connections
Section 3 Web and Data Services and Other Wireless Connections...
Page 229: Using Web And Data Services
Section 3A Using Web and Data Services In This Section Get Started With Data Services (page 230) Access Data Services (page 230) ® Use Sprint TV (page 231) NASCAR Sprint Cup MobileSM (page 232) NFL Mobile Live (page 233) Section 3A: Using Web and Data Services...
Page 230: Get Started With Data Services
® The first time your activated Palm Pre™ phone is turned on, a one-time setup process occurs automatically. You do not need to do anything. If the setup process fails, call Sprint Customer Service at 1-888-211-4727 from another phone for assistance.
Page 231: Use Sprint Tv
Data Services Symbols on Your Screen When you are connected to data services, a data connection icon appears at the top of the screen. See “What Are All Those Icons?” on page 120 for a description of the various data connection icons.
Page 232: Nascar Sprint Cup Mobile
Tap All Channels, Live, On Demand, Premium Channels, or Sprint Radio to display a list of channels and programming. Tap an item to play it. Note The first time you access a channel that requires a subscription, you are prompted to purchase access. Tap Subscribe to purchase access. NASCAR Sprint Cup Mobile With NASCAR Sprint Cup Mobile , you can keep pace with the latest race results, driver stats,...
Page 233: Nfl Mobile Live
Open the application menu and tap other options such as Stats and Schedules, Sprint FanView, Alerts and Personalization, or Fantasy. NFL Mobile Live With NFL Mobile Live, you can keep up with the latest news and stats from the National Football League.
Page 234 Section 3A: Using Web and Data Services...
Page 235: Your Email And Other Messages
Section 3B Your Email and Other Messages In This Section Email (page 236) Messaging (page 255) Section 3B: Your Email and Other Messages...
Page 236: Email
Use the Email application on your phone to access the many email accounts you have: ® company, ISP, and Web-based (like Gmail). The Palm Synergy™ feature makes it easy to synchronize all data from an online account: By setting up a sync account for one app, synchronization of the other apps is automatically set up for you.
Page 237: Set Up Email
Number to the right of All inboxes indicates total number of unread email messages. Number to the right of individual folder name indicates number of unread messages in that folder. If you reply to a message when you’re working in All inboxes, the message is sent from the same account in which it was received.
Page 238 Set Up Email: Common Providers Follow this procedure if you have a common email provider, for example, AOL, EarthLink, or Yahoo! If you are setting up the Email application to work with your corporate email account that uses Microsoft Exchange ActiveSync, see “Set Up Email: Microsoft Exchange ActiveSync (EAS)”...
Page 239 Tap Add An Account to add another account. Set Up Email: Microsoft Exchange ActiveSync (EAS) Follow this procedure to get email from an Exchange account. Before You Get this info from your email provider or system administrator: Begin • Mail server name or IP address for receiving mail •...
Page 240 If this is the first email account you are setting up: Enter your username and password, and tap Sign In. If you have already set up an email account and want to set up another one: Tap Add An Account. Enter your username and password, and tap Sign In. Any other time you open Email, open the application menu, tap Preferences &...
Page 241 Open Email The first time you open Email, do one of the following: If this is the first email account you are setting up: Enter your username and password, and tap Sign In. If you have already set up an email account and want to set up another one: Tap Add An Account.
Page 242 Enter Advanced Account Settings These settings apply only to the account you select in step 3. Open Email Open the application menu and tap Preferences & Accounts. Tap the account name. Set any of the following: Account Name: Enter the name that appears in the account list. Full Name: Enter the name you want to appear in the From field for messages you send.
Page 243: Delete An Email Account
Reply-to Address: Enter the address you want recipients to see and reply to on your outgoing messages, if this is different from your actual email address. Sync deleted emails (POP accounts only): Set whether messages should be deleted on the server when you delete them on your phone. Show Email: Set how many days’...
Page 244: Create And Send An Email Message
Create and Send an Email Message Open Email If this is the first time you have opened the Email application, and you have set up at least one email account, tap Done. (If you have not set up an email account, see “Set Up Email”...
Page 245 Enter the subject, press Enter , and enter the body text. (Optional) To format body text, do one of the following: To enter bold, italic, or underlined text, open the application menu and tap Edit > [the option you want]. Enter the text. To turn off the formatting, open the application menu and tap Edit >...
Page 246: Search For Messages
Save a Message as a Draft While composing a message, open the application menu and tap Save as draft. Search for Messages For the message you want, enter a few characters of a name or email address in the To or CC line, or a few characters of the subject.
Page 247 (Optional) If the message contains an image in the body of the message, tap the image to save it to your phone. If the image is in JPG, BMP, or PNG format, you can view it in Photos. in the subject line to view the next newer or older message. To view messages for another account, make the back gesture (see “Go Up One Level in an App (Back Gesture)”...
Page 248: Open Attachments
Open Attachments You can receive any kind of file sent to you, but you can only open an attachment if your phone has an application that can open the file type. To open a single attachment: Tap the name to open the attachment. For large attachments, tap the name to fully download the attachment, and tap the name again to open the attachment.
Page 249 Open the attachment (see “Open Attachments” on page 248). Do one of the following: For pictures in JPG, BMP, or PNG format: Tap Copy To Photos. For other file types: Open the application menu and tap Save As. (If the attachment does not open in an application that has a Save As menu command, you cannot save the attachment.) To open a saved attachment on your phone, open the application that can display the...
Page 250: Forward A Message
Enter the reply message text and tap Forward a Message Open a message and tap Address the forwarded message (see “Create and Send an Email Message” on page 244). Enter the forwarded message text and tap Move a Message to Another Folder Open a message.
Page 251: Delete A Message
Delete a Message Deleting a message moves it to your deleted items folder, so it’s still on your phone. Depending on your email account, this folder is called Deleted Items, Deleted, Trash, or something else. If you accidentally delete a message, you can move it back to the original folder (see “Move a Message to Another Folder”...
Page 252 Tap the Signature field and enter the signature text. To format the text with bold, italics, or color, select the text (see “Text Selection Gestures” on page 52), open the application menu, and tap Edit > [the option you want]. View Mail Folders Open Email Do any of the following:...
Page 253 Add a Folder as a Favorite Favorites appear at the top of the Account List view. Open Email If the folder you want is not displayed, tap to the right of the email account name to display the folder. to the right of the folder name. To remove a folder as a favorite, repeats steps 1 and 2 and tap to the right of the folder name.
Page 254 Set any of the following: Smart Folders: Set whether to include All Inboxes and/or All Flagged messages in the Smart Folders list at the top of the merged folders view. Accounts: Tap an account name to enter advanced settings (see “Enter Advanced Account Settings”...
Page 255: Messaging
Reply to Meeting Invitations You can receive meeting invitations on your phone in the same way that you receive email messages. You cannot create meeting invitations on your phone. Tap whether to accept, tentatively accept, or decline an invitation. Here are the key features of meeting invitations: Meeting invitations appear on your phone in the Email application, not in the Calendar application.
Page 256 Instant messages for an IM account you already have set up online (see “Set up an Instant Messaging (IM) Account” on page 263). The Synergy feature enables the Messaging app to gather all of your text, multimedia, and instant messages to and from the same contact or phone number into a single conversation (sometimes called a thread).
Page 257 To save the contents of a conversation—for example, to keep a copy of the conversation as a memo—open the conversation, open the application menu, and tap Copy All. This saves the entire conversation as plain text, which you can paste in a memo, email message, and so on. Switch Between Messaging Accounts in a Conversation In a single conversation, you can switch between text/multimedia messaging and an IM account.
Page 258 Switch Between Conversations View and Buddies View Conversations view lists all of your Messaging conversations. Buddies view lists all of your IM buddies. Open Messaging For Conversations view, tap Conversations. (For Buddies view, tap Buddies.) In Buddies view, tap a buddy name to contact that person. You can set a preference to show all your buddies, whether they are on or offline, or to hide offline buddies.
Page 259 Multimedia messages consist of both text and pictures. You can include pictures in JPG format. Did You Know? You can send and receive text messages even while you are on a phone call. This is easiest when using a hands-free headset or the speakerphone. Before You •...
Page 260 Do one of the following to attach a picture to a multimedia message: Before entering the message text: Tap . (Tap the album containing the picture you want. Tap the picture, or tap New Photo and take the picture.) After entering the message text: Open the application menu and tap Add picture. (Tap the album containing the picture you want and tap the picture, or tap New Photo and take the picture.) Enter the message text and tap...
Page 261 This table shows the emoticons that are supported on your phone. Note Emoticon combinations that use words, such as :cool or :cry, are not supported in most chat applications. Emoticons created using these combinations may not appear correctly on the recipient’s phone. To display this Enter any of these keyboard character combinations...
Page 262 To display this Enter any of these keyboard character combinations... emoticon... :) :-) =) =-) :smile :/ :-/ :\ :-\ =/ =-/ =\ =-\ :doh ;) ;-) :wink :P :-P :p :-p :b :-b =p =b =-b =-p :yuck :razz :angry :mad :heart :evil :twisted...
Page 263 Add To Existing: Tap the contact you want to add the name or address to. View a Contact’s Information From a Message In a conversation, tap the header of a message received from a contact to open the contact entry. Dial a Number From a Message Tap a phone number.
Page 264 Tap the account type and enter your username and password. Tap Sign In. Sign In to an IM Account Open Messaging Tap Buddies. to the left of the text Offline, and tap Available. Section 3B: Your Email and Other Messages...
Page 265: Change Your Online Status
Sign Out of an IM Account Open Messaging Tap Buddies. Tap the status icon to the left of your online status (Available or Busy), and tap Sign off. Send and Receive IM Messages Before You Make sure that your phone is on and that you’re inside a coverage area (see Begin “Turn Wireless Services On”...
Page 266 Tap the status icon to the left of the status description, and tap your new status. Change Your Custom Message Your custom message is seen by your IM buddies. It appears next to your IM screen name and status. It can contain any text you want. Open Messaging Tap Buddies.
Page 267 Turn Messaging Notifications On or Off You can set your phone to show a notification and/or play a sound when a new message arrives. These settings apply to all your Messaging accounts. Open Messaging Open the application menu and tap Preferences & Accounts. Turn either of the following new message notifications on or off: Show Notifications: Set whether a notification appears when you receive a new message.
Page 268 Section 3B: Your Email and Other Messages...
Page 269: Your Connections To The Web And Wireless Devices
Section 3C Your Connections to the Web and Wireless Devices In This Section Wi-Fi (page 270) Location Services (page 275) Web (page 277) Google Maps (page 287) Sprint Navigation (page 288) ® Bluetooth Wireless Technology (page 291) Section 3C: Your Connections to the Web and Wireless Devices...
Page 270: Wi-Fi
Wi-Fi What Is a Wi-Fi Connection? Many environments, such as corporate offices, coffee shops, airports, and libraries, offer access to a Wi-Fi network. A Wi-Fi network is a wireless local area network (WLAN). Your phone supports W-Fi connectivity based on the 802. 1 1 standard (802.11b and 802. 1 1g), with WPA, WPA2, WEP, and 802.
Page 271 Secure networks: These networks may broadcast their name, but at the very least, they require you to enter a password that you get from an administrator (who may be, for example, the librarian or the person behind the counter at the coffee shop). You may also have to get other network settings from the system administrator.
Page 272 From any screen: Open the connection menu, tap Wi-Fi, and tap Turn on Wi-Fi or Turn off Wi-Fi. If your phone finds the network you want, tap the network name to connect to it. Otherwise, see “Connect to a New Open Network” on page 272 and “Connect to a New Secure Network”...
Page 273 If the network you want is not displayed: Tap Join network and enter the network name. (Make sure Open is displayed in the Security field, then tap Connect.) You can also open Wi-Fi by opening the connection menu, tapping Wi-Fi, and tapping Wi-Fi Preferences.
Page 274 Tap the Security field, and then tap the network type: Open, WPA-personal, WEP, or Enterprise. Tap Connect. A series of different screens appears depending on the network type. Enter or select the following if you are prompted to do so: Username and/or Password, and Certificate. Tap Sign In.
Page 275: Location Services
Customize Connection Settings Do not change Wi-Fi settings unless you are having trouble connecting to a network. Before You You must be connected to the network you want to customize (see Begin “Connect to a New Open Network” on page 272, “Connect to a New Secure Network”...
Page 276 Open Location Services Tap On or Off for any of the following: Auto Locate: When Auto Locate is on, applications can automatically identify your location. When it’s off, an application asks if it’s OK to identify your location. Tap Allow to turn on Location Services for that session only. Geotag Photos: Available only when Auto Locate is on.
Page 277: Web
To turn GPS on or off, open the application menu, tap Locate Me Using, and then tap GPS. Turn on this feature to provide GPS location information to applications that request it. To turn Google Service on or off, open the application menu, tap Locate Me Using, and then tap Use Google Service.
Page 278 If the page appears in the list of viewed pages, tap it to go there again. (If not, press Enter Did You Know? If you browse to a secure Web page, the lock icon in the address line appears closed. To cancel a page while it is loading, tap Go to a Website Using Search You can also search the Web from the Launcher or Card view (see “Search to Find Info and...
Page 279 Open Web Enter the search term and tap a search option. Open Another Browser If you are looking at one Web page and need to check something on a different one, simply open another browser. Open the application menu and tap New card. (Enter the address or search term for the second Web page.
Page 280 View a Web page in landscape mode: Turn the phone on its side. When the display is in landscape mode, you can swipe up and down on the gesture area to scroll up and down a page. Zoom in on or out of a page: Pinch out to enlarge items onscreen. Pinch in to decrease the size of items onscreen.
Page 281 Enter any of the following: Icon: Tap the currently displayed page icon thumbnail. (To enlarge a portion of the page, zoom in by making the pinch-out gesture. To capture the portion of the page you want, tap and hold the picture, and then drag the portion you want to the center of the onscreen box.
Page 282: Create A Bookmark
Create a Bookmark Open the page you want to bookmark. Open the application menu and tap Add Bookmark. Enter any of the following: Icon: Tap the currently displayed bookmark icon. (Then tap, hold, and drag the Web page to use a different portion of the page as the bookmark icon. You can zoom into or out of the page while selecting the portion you want to use.
Page 283 The first 12 bookmarks you create become thumbnails on the start page of the Web app. Note Web bookmarks are part of the data backed up to your Palm profile. After a partial or full erase, bookmarks are restored after you revisit the page.
Page 284 Edit, Reorder, or Delete a Bookmark Open the application menu and tap Bookmarks. Do one of the following: Edit: Tap to the right of the bookmark name. (Enter the new icon, title, or URL, and tap Save Bookmark.) Reorder: Tap, hold, and drag the bookmark. Delete: Throw the bookmark off the side of the screen and tap Delete.
Page 285 Scroll to the page name and tap the page. You can also search for a recently viewed page by entering a term or address in the address bar that matches the page name or address. Use Links on a Web Page To follow a link to another page: Zoom in on the page (pinch out or double-tap the page), and tap the link.
Page 286: Download Files From The Web
Download Files from the Web Open Web Go to the web page with the file you want to download. Tap the file name. If an app on your phone supports the file type, the file name appears at the bottom of the screen.
Page 287: Google Maps
Accept Cookies: Allows cookies from any website you view, even if you are redirected to a site from another site. Tap Yes to turn Accept Cookies off. JavaScript: Tap On to turn off JavaScript. Turning off JavaScript may prevent some websites from functioning properly.
Page 288: Sprint Navigation
In Google Maps, use these icons to do the following: Search Map: Search for a location. Show Traffic: View local traffic conditions. Directions: Get directions. Satellite: View a satellite photo of the map area. Map: In Satellite view, tap to return to Map View. Help &...
Page 289: Get Directions
Get Directions Open Sprint Navigation Tap Drive To. Tap any of the following: My Favorites: Tap to add an address. Recent Places: View directions to places you visited recently. Address: Search for directions to a specific street address, intersection, or city. Business: Search for a business address.
Page 290 Open Sprint Navigation Tap Search. Tap the Search Near field and tap where you want to base your search. Tap the Category field and tap the type of service you are looking for. Tap Search. Get Your Location and Local Traffic Information Open Sprint Navigation Tap Map &...
Page 291: Wireless Technology
® Bluetooth Wireless Technology ® What Is Bluetooth Wireless Technology? ® With the Bluetooth wireless technology on your phone, you can connect to a number of Bluetooth devices, including a hands-free device such as a headset or car kit (see “Set Up and Use a Bluetooth®...
Page 292 Open Bluetooth Make sure Bluetooth is on (see “Turn the Bluetooth Feature On/Off” on page 291). Tap Add device and tap the device name on the list of available Bluetooth devices. If a passkey is not required, pairing is complete when the Devices list appears. (If a passkey is required, tap Yes, allow.) Do one of the following: An automatically generated passkey appears on the passkey screen: Check the...
Page 293 Accept a Pairing Request From Another Device Note Your phone is only discoverable when the Bluetooth app is open, the app window is maximized, and Bluetooth is turned on. If you move away from the Bluetooth app, minimize the app to a card, or turn off the screen, your phone is no longer discoverable.
Page 294 Open Bluetooth Make sure Bluetooth is on (see “Turn the Bluetooth Feature On/Off” on page 291) and tap the device name. Disconnect From a Device Disconnecting from a device does not mean you delete the relationship you created between the device and your phone. See “Connect With a Paired Device” on page 293 for instructions on how to reconnect with the device.
Page 295 Open Bluetooth Throw the name off the side of the screen and tap Delete. Rename a Device Open Bluetooth Tap and hold the device name. Enter a new name. Section 3C: Your Connections to the Web and Wireless Devices...
Page 296 Section 3C: Your Connections to the Web and Wireless Devices...
Page 297: Section 4: Your Resources
Section 4 Your Resources...
Page 299: Troubleshooting
Section 4A Troubleshooting In This Section ® For Current Palm Smartphone Users (page 300) Battery (page 301) Screen and Performance (page 310) Phone (page 312) Hands-free Devices (page 315) Synchronization (page 316) Email (page 319) Messaging (page 321) Web (page 323)
Page 300: For Current Palm Smartphone Users
® ® Outlook , you can do a one-way export of that data from the desktop organizer to your Palm Pre™ phone. Windows: You can transfer contacts, calendar events, tasks, and memos/notes from Palm Desktop software by ACCESS version 6.2.2 and Microsoft Outlook 2003 or later. If you don't have Palm Desktop version 6.2.2, download it from palm.com.
Page 301: Battery
I need to replace the battery Your Pre phone comes with a replaceable battery. Be sure to use a battery that is approved by Palm and Sprint and that is compatible with your phone. Failure to use the proper battery may result in personal injury or product damage, and it voids your phone warranty.
Page 302 Press and release the back cover release. Slide your thumbnail or a credit card between the back cover and the phone, starting at the bottom and moving halfway up one side until you hear the clasp (x) release. Repeat step 2 to release the clasp (y) on the other side of the phone. Section 4A: Troubleshooting...
Page 303 Lift off the back cover. Remove the battery by pulling the tab that appears at the top of the battery. Insert the new battery. Section 4A: Troubleshooting...
Page 304 Position the back cover over the phone and gently press the top two clasps (a), located at the top corners. (Then press the two clasps (b) halfway down either side of the phone.) Slide out the keyboard (see “Slide Out the Keyboard” on page 33), and then press the two clasps (c) at the bottom corners.
Page 305 Press and hold the power button on the upper-right corner of your phone until you see a logo on the screen (approximately five seconds). (Please be patient while your phone starts up.) Did You Know? If your phone does not turn on after you insert the battery and press and hold power, you need to connect your phone to the AC charger to charge it (see “Charge the Battery”...
Page 306 I can’t get my screen to turn on after removing and replacing the battery Removing the battery turns off your phone completely, so you can’t just slide out the keyboard or press power to turn on the screen. Instead, press and hold power until you see a logo on the screen (approximately five seconds).
Page 307 Repeat step 2 to release the clasp (y) on the other side of the phone. Section 4A: Troubleshooting...
Page 308 Lift off the back cover. I can’t get the back cover back on Position the back cover over the phone and gently press the top two clasps (a), located at the top corners. Then press the two clasps (b) halfway down either side of the phone. Section 4A: Troubleshooting...
Page 309 Slide out the keyboard (see “Slide Out the Keyboard” on page 33), and then press the two clasps (c) at the bottom corners. Section 4A: Troubleshooting...
Page 310: Screen And Performance
Screen and Performance The screen appears blank To save power, the screen dims automatically after a period of inactivity, and then turns off. If you have inserted or replaced the battery, you need to press and hold power until you see a logo on the screen.
Page 311 Palm webOS™ platform. Applications written for earlier Palm smartphones are not compatible with your Pre phone. If you can try a free version of the software before purchasing it, you can test it first to make sure it works properly.
Page 312: Phone
You can see animations of many gestures: Open Help and tap Clips. (Or go to palm.com/support to watch the animations on your desktop computer. Also, see “Use Gestures: Tap, Swipe, Drag, Flick, Pinch” on page 44.) There are small icons in the lower-right corner of the screen Those icons represent notifications that you have not opened or dismissed.
Page 313 My phone won’t connect to the mobile network Try the suggestions in the preceding section for weak signals. Turn off your phone and turn it on again (see “Turn the Phone On/Off” on page 20). If your phone is connected to your computer in USB Drive mode, disconnect your phone from your computer (see “Copy Other Types of Files Between Your Phone and Computer”...
Page 314 Check the signal-strength icon. (If the signal is weak, try to find an area with better coverage (see “Signal strength is weak” on page 312).) I hear static or interference Check the signal-strength icon. If the signal is weak, try to find an area with better coverage (see “Signal strength is weak”...
Page 315: Hands-Free Devices
You are away from other devices using the 2.4GHz radio frequency, such as cordless phones and microwaves. (If this is impossible, move the phone closer to the hands-free device.) The hands-free device is compatible with your phone. (Go to palm.com/support to see a list of supported devices.) I lost the connection between my phone and my Bluetooth headset If your headset isn’t working, delete the existing partnership (see “Delete a Device”...
Page 316: Synchronization
Some features of my hands-free device don’t work with my phone Check the compatibility list at palm.com/support to ensure that your device is compatible with your Pre phone. Not all hands-free features work with every hands-free device. (Check the documentation that came with your hands-free device or the manufacturer’s website for...
Page 317 Palm profile account. Data in the Palm profile account is backed up to your Palm profile daily, so you can retrieve it if you need to reset your phone. But it is not a true sync, because you cannot change your Palm profile data anywhere except on your phone.
Page 318 Outlook on your computer to your phone. A number of third-party applications (sold separately) are available that let you synchronize data on your Pre phone with a desktop application. Visit palm.com/migrate-pre to learn more. I have an Exchange ActiveSync account at work, but my data is not being...
Page 319: Email
Close any application you are not using by throwing its card off the top of the screen. If the previous steps don’t fix the problem, see “Making Room on Your Phone” on page 333 for other suggestions. A notification tells me that the server could not be reached Make sure your phone is connected either to the Sprint network or to a Wi-Fi network (see “What Are All Those Icons?”...
Page 320 Sprint to find out whether any provider-specific requirements exist.) Make sure your ISP or email provider allows you to access email on a Pre phone. (Some providers do not offer this option at all; other providers require an upgrade for you to access email on a phone.)
Page 321: Messaging
case, you can almost always receive email from these accounts, but if you want to send email, you must send it through another server. Contact Sprint for an outgoing mail server option based on your Sprint account settings. In other cases, your ISP may be able to provide you with the outgoing mail server settings required to send mail from your phone.) After I receive messages, older messages disappear from my Inbox When email sync takes place, the last three days’...
Page 322 The following icons appear in the title bar to indicate whether data services are available. If you don’t see one of these icons, you cannot open a data connection: Your phone is connected to the Sprint 1x data network. Data is not currently being transmitted over the network.
Page 323: Wi-Fi
I want to send a video in a multimedia message, but do not see it on the list of items I can attach You can attach only pictures in JPG format to outgoing multimedia messages. (To send files of other types, attach them to an email message (see “Add Attachments to a Message” on page 245).) Wi-Fi I am trying to connect my phone to my Wi-Fi network and need to find the...
Page 324 The following icons appear in the title bar to indicate whether data services are available. If you don’t see one of these icons, you cannot open a data connection: Your phone is connected to the Sprint 1x data network. Data is not currently being transmitted over the network.
Page 325 (for example, if you enter the address www.palm.com/support, it may actually go to the Web address http://www.palm.com/us/support. If your phone’s browser can’t follow the redirect, enter the Web address in a desktop browser and read the actual Web address in the address bar.
Page 326: Calendar And Contacts
On any screen, look for the Sprint Mobile Broadband icon or the Sprint 1xRTT data icon in the title bar. If you see the Sprint Mobile Broadband icon, there may be a problem with the website you are trying to access. (Try opening a different website to see if the problem persists.) If you see the Sprint 1xRTT data icon, you may be experiencing the difference in...
Page 327 Exchange account for your corporate email, contacts, and events. The Email, Contacts, and Calendar applications on your Pre phone all provide a kind of view in which you can see information from both of those accounts in one place—but though the information is brought into one view, the sources of that information are kept separate.
Page 328: Camera
Camera Here are some tips for taking good pictures with the camera: Clean the camera’s lens with a soft, lint-free cloth. Take pictures in bright lighting conditions. (Low-light images may be grainy, due to the sensitivity of the camera.) Hold the phone as still as possible. (Try supporting your picture-taking arm up against your body or a stationary object (such as a wall).) Keep the subject of the pictures still.
Page 329: Transferring Information From Your Computer
Videos—can display or play files in certain file formats only. If your media file is in an unsupported format, you can’t use it on your phone. When I open the Palm Pre drive folder from my computer, I see subfolders. Do I need to move my files into these folders? The default folders are there to help you organize files you copy to and from your computer.
Page 330: Backing Up And Restoring Data
I thought my Web bookmarks were backed up, but I don’t see them Web bookmarks are part of the data backed up to your Palm profile. After a partial or full erase, a bookmark is restored after you revisit the page for which you created the bookmark.
Page 331: Updates
If this happens, you can use webOS Doctor restore your phone and install the system update from your computer using the USB cable. On your computer, go to palm.com/support to download webOS Doctor. Third-party Applications Some third-party applications can cause conflicts with your phone.
Page 332: Getting More Help
If the problem recurs, delete the last application you installed and report the problem to its developer. Getting more help Contact the author or vendor of any third-party software if you require further assistance. Neither Palm nor Sprint provides technical support for applications that are not built into your phone. Section 4A: Troubleshooting...
Page 333: Making Room On Your Phone
Making Room on Your Phone If you store a large number of files, or install many third-party applications, the internal memory on your phone may fill up. Here are some ways to clear space on your phone: Photos, Videos, Music, Amazon MP3, Doc View, PDF View: Large media files take up a lot of memory.
Page 334 Section 4A: Troubleshooting...
Page 335: Glossary
Section 4B Glossary airplane mode: A mode in which all the wireless services on your phone are turned off. Wireless services include the phone used for making and receiving calls, the Wi-Fi feature, ® and Bluetooth wireless technology. See “Turn Wireless Services Off (Airplane Mode)” on page 22.
Page 336 Making the back gesture is also the way you save your work in many apps. If you don't see a Done button, make the back gesture to save your work. card: A minimized view of an open application. You can easily move among and reorder cards in Card view.
Page 337 Launcher: A group of screens displaying all your applications. To open the Launcher, tap in Quick Launch, or flick up twice from the gesture area to the screen. If you are in Card view, flick up once from the gesture area to the screen to open the Launcher. In the Launcher, swipe up, down, left, and right to see all your apps.
Page 338 You create a Palm profile by entering a working email address during initial setup of your phone. See “Set Up Your Phone” on page 18. Your Palm profile also identifies the location on the Web where the data you store in your Palm profile accounts is backed up.
Page 339 Synergy feature: The feature from Palm that lets you take advantage of merged views and linked contacts on your phone. See “Your Palm® Pre™ Phone” on page 9. ® system update: Updates provided by Palm to the Palm webOS platform and core applications such as Contacts and Calendar.
Page 340 Section 4B: Glossary...
Page 341: Section 5: Your Safety And Specifications
Section 5 Your Safety and Specifications...
Page 343: Regulatory And Safety Information
Section 5A Regulatory and Safety Information In This Section FCC Statements (page 344) Antenna Care/Unauthorized Modifications (page 345) Industry Canada (page 345) Radio Frequency (RF) Safety Exposure (page 346) Protecting Your Battery (page 349) Power Specifications (page 351) Recycling and Disposal (page 352) User Safety (page 353) Product Handling &...
Page 344: Fcc Statements
This phone meets the FCC Radiofrequency Emission Guidelines and is certified with the FCC as: FCC ID: O8F-CASC. The FCC ID on your Palm phone is located on a label inside the battery compartment. The battery must be removed as shown below to view the label. Section 5A: Regulatory and Safety Information...
Page 345: Antenna Care/Unauthorized Modifications
Caution Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Antenna Care/Unauthorized Modifications Use only the supplied integral antenna. Unauthorized antenna modifications or attachments could damage the unit and may violate FCC regulations. Industry Canada Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference...
Page 346: Radio Frequency (Rf) Safety Exposure
(4.0 W/kg averaged over 10 grams of tissue for the extremities - hands, wrists, ankles, and feet). ® The highest reported SAR values of the Palm Pre™ phone are: Maximum 1g SAR values (W/kg) FCC Head 0.919...
Page 347 Such use will likely exceed the FCC RF safety exposure limits. See www.fcc.gov/oet/rfsafety for more information on RF exposure safety. ® To view the most recent SAR values of the Palm Pre™ phone, visit www.palm.com/sarevdo-pre.
Page 348: Hearing Aid Compatibility (Hac)
Hearing Aid Compatibility (HAC) Using Your Phone With a Hearing Device ® Your device has been tested for hearing aid compatibility. Your Palm Pre™ phone has an M4 rating. For additional HAC information, including the HAC rating of this product, please refer to palm.com/hacevdo-pre.
Page 349: Protecting Your Battery
30 days of purchase. With the Palm 30-day Risk-Free Guarantee, you may return the device within 30 days of purchase for a full refund, and you will only be responsible for charges based on your actual usage.
Page 350 Don’t use the battery charger in direct sunlight or in high humidity areas, such as the bathroom. Never dispose of the battery by incineration. Keep the metal contacts on top of the battery clean. Don’t attempt to disassemble or short-circuit the battery. The battery may need recharging if it has not been used for a long period of time.
Page 351: Power Specifications
Power Specifications Use only Palm-approved power accessories such as AC-power adapters and batteries. Unauthorized and non-approved batteries will NOT operate with the Pre phone. AC Power Adapter Source: Palm Part Number: 157-10108-00 / 157-10114-00 Input Rating: 100–240 Vac, 50/60Hz, 0.2A...
Page 352: Recycling And Disposal
It is everyone’s responsibility to ensure that electrical and electronic products are properly reused, recycled, or recovered. As part of Palm’s corporate commitment to be a good steward of the environment, we strive to use environmentally friendly materials, reduce waste, and collaborate with our channel partners to raise awareness and help keep Palm handheld devices, phones, and mobile companions out of landfills through evaluation and disposition for reuse and recycling.
Page 353: User Safety
User Safety Operational Warnings IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION. Read this information before using your phone. For the safe and efficient operation of your phone, observe these guidelines: Potentially explosive atmospheres: Turn off your phone when you are in any areas with a potentially explosive atmosphere, such as fueling areas (gas or petrol stations, below deck on boats), storage facilities for fuel or chemicals, blasting areas and areas near electrical blasting caps, and areas where there are chemicals or particles (such as metal powders, grains, and...
Page 354 Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy. Repetitive motion injuries: When using the keyboard or playing games on your phone, you may experience discomfort in your neck, shoulders, hands, arms, or other parts of the body. To avoid any injury, such as tendonitis, carpal tunnel syndrome, or other musculoskeletal disorder, make sure to take necessary breaks from use, take longer rests (such as several hours) if discomfort or tiring begins, and see a doctor if discomfort persists.
Page 355 and your phone within a vehicle that has air bags. Do not place a phone in the area over an air bag or in the air bag deployment area. Store the phone safely before driving the vehicle. Hearing aids: People with hearing aids or cochlear implants may experience interfering noises when using wireless devices or when one is nearby.
Page 356 When using headphones, turn the volume down if you cannot hear the people speaking near you or if the person sitting next to you can hear what you are listening to. Do not turn the volume up to block out noisy surroundings. If you choose to listen to your portable device in a noisy environment, use noise-cancelling headphones to block out background environmental noise.
Page 357: Product Handling & Safety
Voice: 1-800-CDC-INFO (1-800-232-4636) Internet: http://www.cdc.gov/niosh/topics/noise Product Handling & Safety General statement on handling and use: You alone are responsible for how you use your phone and any consequences of its use. You must always switch off your phone wherever the use of a phone is prohibited. Use of your phone is subject to safety measures designed to protect users and their environment.
Page 358: Driving Safety
Normal use position: When making or receiving a phone call, hold your phone to your ear, with the bottom towards your mouth or as you would a fixed line phone. Emergency calls: This phone, like any wireless phone, operates using radio signals, which cannot guarantee connection in all conditions.
Page 359 Get to know your phone and its features, such as speed-dial and redial. Use a hands-free device where it is allowed. (In some areas, you may not use your phone while driving even with a hands-free accessory.) Position your phone within easy reach. Let the person you are speaking to know you are driving;...
Page 360 be illegal. If you must use a stereo headset while driving, place a speaker in only one ear. Leave the other ear free to hear outside noises, and do so only if it is legal and you can do so safely.) Make sure you place your phone within easy reach and where you can grab it without removing your eyes from the road.
Page 361 Use your phone to help others in emergencies. (If you see an auto accident, crime in progress, or other serious emergency where lives are in danger, call your national emergency number, as you would want others to do for you.) Call roadside assistance or a special wireless non-emergency assistance number when necessary.
Page 362: Esd Safety
Even a small amount of ESD can harm circuitry, so when working with electronic devices, take measures to help protect your electronic devices, including your Palm phone, from ESD harm. While Palm has built protections against ESD into its products, ESD unfortunately exists and, unless neutralized, could build up to levels that could harm your equipment.
Page 363 Record the serial number in the space provided below. This will be helpful if you need to contact us about your phone in the future. ® Product: Palm Model: Serial No.: Section 5A: Regulatory and Safety Information...
Page 364 Section 5A: Regulatory and Safety Information...
Page 365: Specifications
Section 5B Specifications In This Section Specifications (page 366) Section 5B: Specifications...
Page 366: Specifications
® OMAP 3430 processor Battery Rechargeable lithium-ion 1150mA/hr in power capacity Removable ® Operating system Palm webOS™ platform Camera 3 megapixel LED flash with extended depth of field Auto-exposure Auto-white balance Geotagging Size 3.9 in. x 2.3 in. x 0.67 in. (100.5mm x 59.5mm x 16.95mm) Weight 4.76 ounces (135 grams)
Page 367 Display 3.1-inch touchscreen 24-bit color Resolution: 320 x 480 HVGA User-adjustable brightness Keyboard Slide-out physical QWERTY keyboard Sensors Ambient light Accelerometer Proximity Memory 8GB (~7GB user available) USB mass storage support Connector microUSB connector with USB 2.0 Hi-Speed Section 5B: Specifications...
Page 368 Included Palm App Catalog webOS Calculator applications (at Calendar time of purchase) Camera Clock Contacts Doc View (DOC, XLS, PPT) PDF View Email Memos Messaging (integrated SMS, MMS, and IM) Music Phone Photos Tasks Videos Included Amazon MP3 third-party Google Maps...
Page 369: Index
22, 335 getting user names for 230 Turn on Airplane Mode option 22 managing 12 alarm sounds 182 Palm profile 102, 210 alarms 80, 177, 182 playing music and 147, 328, 329 See also Clock application removing online 317...
Page 370 See also gestures dialing from 106 Background data collection option 276 downloading 88 Backup application 210 Help 11 See also Palm profile included with phone 368 battery 366 losing 330 caring for 349 making phone calls and 114 charger for 32...
Page 371 Bluetooth devices setting preferences for 182–184 adding 124, 292 specifying default 183 connecting to 291, 293 synchronizing 173, 174, 317 deleting 294 synchronizing online 172 disconnecting from 294 troubleshooting 326–327 discovering 293 viewing specific dates on 179 making phone calls and 123 viewing specific events on 179 passkeys for 292 call history.
Page 372 162 corporate servers and 318 synchronizing 154, 156, 317 online address books and 154 troubleshooting 326–327 Palm profile and 210 uploading to car kits 124 roaming and 126, 128 Contacts application 154–172 timing out 319 conversations 256–258, 263...
Page 373 Data Transfer Assistant 99, 154, 173, 336 tasks 189 dates 186, 215 videos 140 See also calendars desktop organizers 300 Day view 179 device. See Palm Pre phone default account Device Info application 216–218 Calendar 183 device names 216 Contacts 171 Devices list 291...
Page 374 243 multimedia messages 262 files 203 notifications 224 IM accounts 266 phone calls 112, 119 memos 191 pictures 131 Palm profile 210 Quick Launch 57 selecting text 51–53 tasks 187 tasks 188 text messages 262 text 72 videos 138, 140...
Page 375 merging from multiple accounts 236 email service providers 238, 320 opening attachments 248 erasing data from phone 217 receiving 236, 243, 246 ESMTP authentication 320 replying to 249 EvDO data networks 321 retrieving over wireless connections 272 Event Notes option 178 roaming and 126 Event Reminder option 182 saving as drafts 246...
Page 376 synchronization with phone 101 receiving email and 252, 253 factory-installed applications 368 Forget Network option 274 favorites formatting for email message text 245, 252 email folders 253 forward gesture 47 web bookmarks 282 frozen phone 217, 310, 331 features 11 full erase 217, 330 feedback 313 file types...
Page 377 headsets 32, 122–124, 315 restoring 330 help 332 retrieving 10 See also troubleshooting saving 158 Help application 11 transferring 300 history lists 258, 287 installing third-party applications 86, 331 updates 18, 82–85 iCal on Mac 99 instant messages icons changing account information 266 charging battery and 40 changing online status 265 minimizing web pages as 281, 282...
Page 378 lowercase letters 68 keyboard 33, 35, 107 Mac computers copying files 133, 140, 147 labels 158 transferring info from desktop software 99 language 220, 221 Mac computers and devices Launcher transferring files and 329 adding web pages to 280 maps 167, 287, 290, 325 contacts added to 166 Mark all completed command 189 defined 337...
Page 379 MP3 music service 147–152, 328, 329 multimedia messages names adding pictures to 135 See also user names addressing 259 changing Bluetooth device 295 creating 258–260 changing device 216 deleting 263 dialing by 108 dialing from 109, 263 sending or receiving messages and 242 displaying 262 NASCAR Sprint Cup Mobile 232–233 opening attachments 262...
Page 380 27 pairing 291, 291–293 accessing safety information for 11 Palm Desktop software 99, 317 activating 18, 230 Palm Desktop software on Mac 100 adjusting volume 25 Palm Music Assistant 93 answering 110–111, 115 Palm online support 11...
Page 381 finding compatible devices for 316 placing on hold 113, 115 getting started with 33 receiving 110–111 hanging up 114 replying to 111 Help 11 running applications during 114 installing third-party applications and 331 saving contact information for 120 making emergency calls and 109 searching and 10 managing accounts 12 searching for contacts and 125...
Page 382 See also alarms PowerPoint files 198 Remove Contacts Account option 172 power-saving feature 314 Remove Email Account option 243 Pre phone. See Palm Pre phone; phone renaming device 216 preferences. See customizing reordering preferred roaming list 128 Launcher icons 66...
Page 383 See also Certificate Manager SMTP servers 320 erasing data from phone 217 soft resets. See partial erase locking the screen 221, 223 software 317 Palm profile 215 software updates 82 sending songs. See music conversation messages 257 sorting document files 200...
Page 384 speed dialing 108, 162 troubleshooting 318–319 spelling errors 71 Synergy feature 9, 96, 339 spreadsheets. See Excel files Calendar 172 Sprint Customer Service 11 Contacts 154 Sprint Mobile Broadband services 326 Email 236 Sprint Navigation 288–290 Messaging 256 Sprint Operator Services 13 system information 216 Sprint Premium Services 27 system updates 82, 339...
Page 385 pasting 72 Facebook to phone 100 selecting 51–53 Google to phone 100 text messages old phone to new 97 addressing 259 planning for 96 creating 258–260 troubleshooting 218, 299 deleting 263 trusted partnerships. See pairing displaying 262 TTY/TDD devices 127 links in 142 Turn on Airplane Mode option 22 making phone calls and 109, 114, 263...
Page 386 user safety information 353 VPN server connections 240 vCards waking up screen 20 receiving 168 waking up the screen 24 video playback controls 142 wallpaper 135, 221 videos See also Card view answering phone and 111 weak signals 312, 314 deleting 140 web addresses 277, 281, 282 iTunes 92...
Page 387 blocking popups from 286 restarted phone and 314 browsing 126, 272 turning on and off 20, 22, 23 checking availability of data services WLANs. See wireless networks for 324 Word files 198, 201 connecting to 270, 277–279 worksheets. See Excel files disabling JavaScript for 287 freeing internal memory and 333 Yahoo! accounts 238...
Page 388 Index...