Page 1 User Guide...
Page 2 Palm, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this guide. Palm, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this software. Palm, Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs.
Page 3: Table Of Contents
Work with applications Enter and save information Use the menus View and respond to notifications Create and work with favorites Manage online accounts Update the Palm webOS ® Use App Catalog to shop for new applications Chapter 3 Just Type...
Page 4 Backup Date & Time Device Info Regional Settings Screen & Lock Sounds & Ringtones Chapter 12 Troubleshooting 6Ts: Six ways to get your Palm working again For users of other Palm Battery Screen and performance Phone Hands-free devices Synchronization Sending and receiving data in Email, Messaging, and...
Page 5: Contents
Online accounts available for Palm® webOS™ phones Specifications Regulatory and Safety Information Index Contents...
Page 6 Contents...
Page 7: Chapter 1 Welcome
Welcome Congratulations on the purchase of your Palm phone. In this chapter ® Pre™ 2 Your Palm What’s in the box? Where can I learn more? Pre™ 2 phone ® Chapter 1 : Welcome...
Page 8: Your Palm ® Pre™ 2 Phone
Exchange account for your corporate email, contacts, and events. The Email, Contacts, and Calendar applications on your Pre 2 phone all provide a kind of view in which you can see information from both of those accounts in one place—but even though the information is brought into one view, the sources of that information are kept separate.
Page 9: What's In The Box
What’s in the box? All of the following items are included in the phone box. Hardware • Palm Pre 2 phone • USB cable • AC charger What •...
Page 10 Help. • Online support from Palm: Visit palm.com/support profile, watch how-to animations, access a tool to help you export data from your desktop to your new phone (the Data Transfer Assistant, or DTA), and read comprehensive information about your phone.
Page 11: Chapter 2 Basics
Work with applications Enter and save information Use the menus View and respond to notifications Create and work with favorites Manage online accounts Update the Palm webOS operating system ® Use App Catalog to shop for new applications Chapter 2 : Basics...
Page 12: Get To Know Your Phone
Get to know your phone Slide out the keyboard • Hold the phone as shown below and gently push up. Chapter 2 : Basics Front view Earpiece Touchscreen: Tap and make other gestures directly on the screen. See Touchscreen. Volume Gesture area: Make the back gesture and begin other gestures here.
Page 13 NOTE The volume you set for each individual audio source is saved automatically, whether the audio source is the earpiece of your phone, a wired headset, a wireless headset that uses Bluetooth wireless technology, music heard ® through the speaker, music heard through a headset, and so on. When you return to using an audio source, the audio plays at the volume you left it the last time you used that source.
Page 14 Icons in the title bar You can monitor the status of several items using icons at the top of the phone screen. Table 1. Title bar icons and descriptions Item Description The battery is being charged. The battery is fully charged. The battery is low.
Page 15: Back View
Back view The back cover of your Pre 2 phone is compatible with the Touchstone charging dock (sold separately). Camera flash Camera lens Speaker Top view Power: Press to wake up or turn off the screen. Press and hold to turn wireless services on and off, replace the battery, or turn your device completely on and off.
Page 16: Set Up Your Phone
Set up your phone Insert the SIM card and set up your phone Your SIM (Subscriber Identity Module) card contains information on your wireless account. Depending on your wireless service provider, this information might include your phone number and voicemail access number.
Page 17 To remove the battery: Grasp the tab and pull it down and out to lift the battery out of the compartment. WARNING You must remove the battery first whenever you insert or remove the SIM card. Insert the card. * Notch Replace the battery.
Page 18 NOTE If you have a Palm profile from an old webOS phone that you no longer use, you can enter that profile email address and username to download that profile information to your new phone. But you can’t use the same profile on two webOS phones at the same time.
Page 19: Charge The Battery
For detailed information about your Palm profile, see Backup. Although you create a Palm profile by entering a valid email address, setting up a Palm profile is different from setting up email on your phone. To set up email, see Set up email.
Page 20: Turn The Phone On/Off
Turn the phone on/off Touchstone charging dock ® Your Pre 2 phone’s screen can be turned on and off separately from its wireless services (which are the Phone Bluetooth organizer features of your device (Calendar, Contacts, Tasks, Memos, and so on) without turning on the phone and other wireless features.
Page 21 You can also unlock the screen by dragging up from the gesture area across the onscreen lock icon. To turn the screen off, press power To save power, the screen dims automatically after a period of inactivity, then turns off. You can be on a call when the screen dims and turns off—this does not affect the call.
Page 22: Use Gestures: Tap, Swipe, Drag, Flick, Pinch
When your phone locates a signal, your wireless service provider name appears in the upper-left of the screen in the Launcher, Card view, and Phone, and the signal-strength icon appears at the top of the screen. * These indicate that wireless services are on. When you are inside a coverage area, the bars of the signal-strength icon are filled in according to the strength of the signal.
Page 23 You make gestures in two areas on your phone: the touchscreen and the gesture area. The gesture area is the black area extending along the bottom of the screen. * Gesture area When you’re working in an application, the center of the gesture area displays a lighted bar.
Page 24 In Web, the back gesture performs the same function as the back button on the browser, allowing you to move back through previously viewed pages. forward gesture, available in Web only, is a swipe from left to right anywhere in the gesture area. The forward gesture allows you to move forward through previously viewed web pages.
Page 25 Scroll gestures Scroll slow: Drag the screen in the desired direction. Scroll fast: Flick the screen in the desired direction. Stop scrolling: Tap or drag the screen while scrolling. Zoom gestures Zoom in/pinch out to increase the size of items on the screen (Email, Web, Photos, PDF View, and Google Maps): Place two fingers on the screen and spread them slowly apart.
Page 26 Zoom out/pinch in to decrease the size of items on the screen (Email, Web, Photos, PDF View, and Google Maps): Place two fingers on the screen and bring them together. Zoom in or out a fixed amount (Web, Photos, Quickoffice software, PDF View): Double-tap the screen.
Page 27 Select text when you can see a cursor: Tap the location to insert the cursor. Press and hold Shift . Place your finger anywhere onscreen and drag your finger in the direction you want to select text. Tap the highlighted text to deselect it.
Page 28: Open Applications
Delete a list item Throw the item off the side of the screen. If prompted, tap the deletion. The delete gesture is available in applications such as Email, Messaging, Tasks, Music, and Bluetooth. If you can’t delete a list item by throwing it, open the item and look in the application menu To delete multiple list items, throw each one off the screen.
Page 29 1 Page indicator shows that there are pages to the right of the current page. Tap the arrow to move to the next page. 2 Page name. Tap and hold to change the name. Tap the application icon. To close the Launcher, do one of the following: •...
Page 30: Work With Applications Chapter
Move your finger to the application icon. When you see the app name appear, lift your finger. The application opens. Open an application using Just Type For detailed information on the Just Type feature, see Tap the center of the gesture area to open Card view. Begin typing the name of the application or one of its keywords (see Use application keywords).
Page 31 Move among open applications In Card view (see Display all open applications (Card or right on the screen to see other open apps. Tap a card to maximize the application. You can also maximize the center card in Card view by flicking down from the screen to the gesture area.
Page 32 opens the Phone app)—your phone treats the app screens as a group. If you minimize one of the screens, that screen and all screens associated with it appear as a set of stacked cards in Card view. Here are some ways to work with stacked cards: Move among cards and stacks: This works the same way as with single cards (see...
Page 33 After a halo appears around the icon, drag it to another location on the Quick Launch bar. Reorder Launcher icons In the Launcher, tap and hold an icon. After the halo appears around the icon and the Launcher pages minimize to a series of cards, drag the icon to another location on the page.
Page 34: Enter And Save Information
Delete a Launcher page Before you delete a Launcher page, you must remove all the icons from page as described here. You can’t delete a page displaying any icons. Open the Launcher. Scroll to the page you want to delete. Move the icons that appear to another Launcher page (see Launcher icons), or delete the icons for applications you installed (see...
Page 35 • Turn on Caps Lock: Press Shift twice. The Caps Lock symbol appears. • Turn off Caps Lock: Press Enter alternate keyboard characters Numbers, punctuation, and symbols appear above the letters on the keys. To enter these characters, do one of the following: •...
Page 36 Table 2. Symbols and accented characters Press Sym to select… press… p or P ¶ ~ \ ` • ÷ ^ [ ] { } < > « » Ø μ | q or Q \ ~ | r or R ®...
Page 37 Do any of the following: • To turn auto-capitalization, shortcuts, or auto-correction on or off: for that entry. • To change whether a tone plays, the phone vibrates, or neither happens when an auto-correction takes place: Tap Alert, and then System Sound, Vibrate, or Mute.
Page 38 Select items in a list Lists enable you to select from a range of options. Lists are different from menus (see Use the menus), which give you access to additional features. Lists are hidden until you tap the currently displayed option for that list. Tap the currently displayed option to open the list.
Page 39: Use The Menus
(paste), or (copy/select all, in the apps that support this feature). A notification appears that the text has been successfully cut or copied. Use the Copy All or Select All feature Some applications offer a Copy All menu option. For example, in Messaging, you can start or open a conversation, open the application Edit...
Page 40 • Tap the application name in the upper-left corner of the screen. Tap a menu item to open it. If a menu item displays a right-pointing arrow , tap the item to display the submenu for that item—for example, tap the Edit menu item to open a submenu containing Cut, Copy, and Paste items.
Page 41: View And Respond To Notifications
mode)). If you see a downward-pointing arrow the menu, scroll down to see additional menu items. To close the menu without selecting an item, repeat one of the options in step 1. View and respond to notifications Respond to a notification Notifications show up at the bottom of the screen to notify you of new voicemail and messages, upcoming appointments, missed calls, application updates, and more.
Page 42: Create And Work With Favorites
Create a favorite) and Use visual voicemail). Synergy™ feature works in the background to get data from an ® Online accounts available for Palm for details on how those accounts behave on your phone.) If you Open Accounts Account. webOS...
Page 43: Update The Palm ® Webos Tm Operating System
(see system updates). What’s more, both Palm and many application developers make updates available for applications you installed on your phone. You can check in App Catalog at any time for application updates (see...
Page 44 If you have Wi-Fi turned on and the battery has enough charge, your phone automatically downloads a system update if one is available—you don’t have to do anything. If Wi-Fi is not turned on when the update becomes available, the Palm servers continue to check your device for Wi-Fi availability. •...
Page 45: Use App Catalog To Shop For New Applications
NOTE Applications you installed on your old Palm OS Mobile smartphone do not work on your Pre 2 phone because your Pre 2 phone uses the new Palm webOS™ platform. Check App Catalog for a new version of ®...
Page 46 • To narrow your search by filtering: Tap an icon at the bottom of the screen: Table 3. App Catalog search icons Icon Description Hot apps (the most popular apps). This option appears on the Home screen only. Apps sorted by user rating. This option appears on a category or subcategory screen only.
Page 47 Continue. • If you do not have a billing account: Tap Continue. Enter your Palm profile password, and tap Continue. See If you enter an incorrect Palm profile password three times, a message appears that explains how you can contact Palm support for help.
Page 48 Account. Enter your Palm profile password and tap Continue. If you enter an incorrect Palm profile password three times, a message appears that explains how you can contact Palm support for help. Tap the credit card type you want to use. Enter your credit card and billing address details, and tap Submit.
Page 49 Tap your account name. Enter your Palm profile password and tap Continue. If you enter an incorrect Palm profile password three times, a message appears that explains how you can contact Palm support for help. Do one of the following: •...
Page 50 Chapter 2 : Basics...
Page 51: Chapter 3 Just Type
Just Type With Just Type, you can turn on your phone and just start typing—that’s all you have to do to start a search and get stuff done. Then just tap to act on a search result. For example, typing just two letters can find a contact;...
Page 52: Get In Touch With A Contact
Get in touch with a contact Open Card view (see Display all open applications (Card Launcher (see Open an application in the Begin typing the contact’s first and last initials (no space), first or last name, or email address. When the contact name appears, do one of the following. If only the contact name is displayed, tap the name to display ways to get in touch.
Page 53: Find Information In An Application On Your Phone
Search. You can also use Just Type to go directly to a website. In Card view or the Launcher, type the site address, such as palm.com. When the address appears at the top of the search results, tap Go to website.
Page 54: Create A New Item Such As A Message Or Memo
NOTE When you are working in applications such as Contacts, Email, Memos, and PDF View, you can search for entries or files. From the list view, type the file name; a few words from a memo; or a contact name, initials, address, or number. See the individual application sections for details.
Page 55 When the app appears, tap it. You can also start a search by copying text in another application, opening the Launcher, and pasting the text. The text appears at the top of the screen as the search term. Note that you can’t paste text in Card view. Use application keywords If you don’t know the name of the app you are searching for, you can enter a keyword associated with the app.
Page 56: Customize Just Type
Customize Just Type You can select the types of information that are included in a search. For contacts, you can also turn Global Address Lookup on or off. You can choose which web search options to display in the search results, and add new search engines to the list.
Page 57: Copy Files And Sync Your Personal Data
Copy files and sync your personal data You didn't buy your Palm ® Pre™ 2 phone simply to make calls; you bought it because it's also a handheld computer with lots of the features and functions of your desktop computer. One important feature that...
Page 58: Copy Files Between Your Phone And Your Computer
All files that you store on the USB drive of your phone are not backed up to your Palm profile, and they cannot sync to any of your online accounts. So be sure to keep a copy of all such files somewhere besides your phone just in case you lose your phone or you must do a full erase of the info on your phone.
Page 59: Overview: Get Your Personal Data Onto Your Phone
Finally, you may have important phone numbers stored only on an old phone. You no longer use that phone now that you have a Palm phone, but you want those numbers on your new phone.
Page 60 Data that you store in your Palm profile account cannot be accessed anywhere but on your phone. Palm profile account data is backed up daily to Palm’s servers, where your data is stored in encrypted form. No one, not even you, can see that data on Palm’s servers.
Page 61: Transfer Data From An Old Phone
The DTA enables you to do a one-time, one-way export of data from selected desktop apps to your Pre 2 phone through the USB cable included with your phone. After the data is on your phone, you can select the account you want to import the data to.
Page 62: Get Data From An Online Account In The Cloud
• The DTA is compatible with Palm Desktop versions 4.14e, 4.2, 6.2, and 6.22. If your version of Palm Desktop is not one of these, you can download version 6.2 for free from palm.com/desktop. Install it, sync with your old Palm device, and then use the DTA to transfer your data.
Page 63: Sync Your Desktop Organizer And Your Phone
Sync directly with your desktop organizer If you prefer to sync your Pre 2 phone directly to your computer without going through the web, using Wi-Fi, Bluetooth technology, or your phone’s USB cable, you can download a third-party application (sold separately) that enables synchronization of your phone directly to your desktop.
Page 64 Install a third-party application on your computer that enables you to sync with Google. Go to palm.com/sync-solutions available third-party sync solutions. Follow the instructions of the third-party app to sync the data in your desktop app with Google. The next time Google syncs with your phone, your data appears on your phone.
Page 65: Phone
Use Just Type to make a call by typing your contact’s first and last initials. You can also work with other applications while on a call. Your Pre 2 phone helps you to do all these tasks with ease. In this chapter...
Page 66: Make Calls
Make calls For information on turning the phone off and back on, see on/off. * These indicate that the phone is on. Chapter 5 : Phone Turn the phone * These indicate that the phone is off (airplane mode). Dial by contact name using Just Type Display Card view (see open the Launcher (see Begin typing the contact first or last name, or initials.
Page 67 Open Phone Tap the dial pad numbers to enter the number. to dial. Press Backspace or tap the onscreen backspace icon (to the right of the number you enter) to delete numbers one at a time. Tap and hold the icon to delete all the numbers.
Page 68 Tap the favorite. The call goes out using the default number you selected for that favorite. Dial using a speed dial Assign a speed dial to a contact for instructions on creating a speed dial. • In the Launcher, Card view, or Phone, press and hold the speed-dial key you assigned to the number.
Page 69: Receive Calls
Redial the last number dialed Open Phone . When the contact name or number appears at the top of the screen, tap again to dial. Dial your national emergency number To dial your national emergency number (such as 911, 112, or 999), do the following: Press power...
Page 70: Use Voicemail
• If the screen is off, drag up to unlock the screen and answer the call. • If a headset is attached, press the headset button. If you are playing music or a video on your phone and a call DID YOU KNOW arrives, playback pauses automatically and resumes when you hang up or ignore the call.
Page 71 the speakerphone. If appears with a number, this means you have more than one new message. Tap the icon to open your visual voicemail list. • Open Phone . Then tap • Open Phone . Then tap and hold onscreen. Follow the voice prompts to listen to your messages.
Page 72 To forward a voicemail: Tap and hold the visual voicemail entry, and then Forward > Message. Create and send a text or multimedia message (see Forward a message). To view contact details for a caller: right of the caller name or number. Tap View To delete a visual voicemail entry: Throw the entry off the side of the...
Page 73: What Can I Do During A Call
What can I do during a call? Your phone offers many advanced telephone features, including call waiting, multi-party calling, and call forwarding. These features depend on your service plan. Contact your wireless service provider for more information. While you’re on a call, info about the call appears on the call screen. When you’re on a call, you can open other applications and work in them, and you won’t lose your call.
Page 74 GPRS network: You can use the personal information applications (Contacts, Calendar, and so on) and send and receive text messages. But some kinds of data connections are not possible: You cannot browse the web, or send or receive email, multimedia, or instant (IM) messages. To browse the web or send or receive email or IM messages while on a call, you must connect to a Wi-Fi network.
Page 75: What's My Number
to create the conference call. Do any of the following: • To add callers, tap • To extract a call from the conference and talk privately, tap the caller name or number, and then tap • To return an extracted call to the conference, tap When you’re done, tap to end either an extracted call or the conference call.
Page 76: View Your Call History
View your call history Your call history is more than just a log. It’s also a place where you can dial a number, listen to voicemail messages, and save or view contacts. Open Phone Do any of the following: • To switch the types of calls displayed: Tap •...
Page 77 Create a favorite You can also create favorites in Contacts (see Create a your call history (see View your call history). Open Phone Favorite, search for the contact, and tap the contact when the name appears. If the contact has more than one phone number, tap the number you want to set as the favorite.
Page 78: Save A Phone Number To Contacts
Set or change the default number for a favorite If you create a favorite in Contacts, but the contact has more than one phone number associated with it, you need to set the default number for the favorite in the Phone app. Also follow these steps if you want to use a different number as the default number for a favorite.
Page 79 WARNING If driving while using a phone is permitted in your area, we recommend using a headset or hands-free car kit (sold separately). However, be aware that use of a headset that covers both ears impairs your ability to hear other sounds.
Page 80: Customize Phone Settings
Customize phone settings Use Phone Preferences to customize phone settings. Turn contact match display on/off By default, when you have the dial pad displayed but you’re using the keyboard to enter a phone number, both numbers and letters appear and your phone performs a search of matching names in Contacts.
Page 81 Turn call waiting on/off You can choose to be notified when you receive a call while you are on a call. You can choose to accept the call or not. See waiting). Check with your wireless service provider about availability and pricing of the call waiting feature.
Page 82 Example: A complete phone number in your company’s phone system has 11 numbers, for example, 1-408-555-1122. When dialing from a phone that’s part of the system, you need to dial only the last five digits (51122). When you create a dialing shortcut on your phone, you select “5 digit numbers” for When I Dial and enter “140855”...
Page 83 Open Phone Open the application menu and tap Preferences & Under Network, set any of the following: Network Auto-Select: Set whether your phone automatically selects a network. If you turn auto-select off, tap the network to use. Network Type: Set whether your phone automatically connects to any available a network type, or whether to connect to 3G networks only or 2G networks only.
Page 84: Use Sim Toolkit
Use SIM Toolkit The SIM Toolkit app gives you access to services from your wireless service provider such as account information, payment, and news. Features vary by wireless service provider. NOTE Not all wireless service providers support the SIM Toolkit app. If Toolkit does not appear in the Launcher, your wireless service provider does not support the app.
Page 85: Chapter 6 Email, Text, Multimedia, And Instant Messaging
Email, text, multimedia, and instant messaging Enjoy the ease and speed of keeping in touch with friends, family, and colleagues anywhere you can access your wireless service provider’s data network or a Wi-Fi network. You can send and receive attachments as well. And keep the Messaging app in mind for times when you need to send a short text, multimedia, or instant message to a mobile phone number—especially...
Page 86: Email
Use the Email application on your phone to access the many email accounts you have: company (like Exchange), ISP (like Earthlink or Comcast), and web-based (like Gmail). The Palm Synergy™ feature makes it easy to synchronize exactly the data ®...
Page 87 If the email account you set up takes advantage of the Synergy feature, then setting up email also synchronizes the provider's calendar and contacts. Open Email Do one of the following: • The first time you open Email, tap an account type or tap Account.
Page 88 • Any other time you open Email, open the Preferences & Accounts, tap Exchange. Enter your email address and password, and tap Enter info for the incoming mail server as needed, based on the server information you got from your email provider or system administrator (see BEFORE YOU BEGIN at the beginning of this procedure).
Page 89 • Any other time you open Email, open the Preferences & Accounts, tap Account, and then tap Account. Enter your email address and password, and tap Tap the Mail Type field and tap your account type. Enter info for the incoming and outgoing mail server as needed, based on the server information you got from your system administrator (see BEFORE YOU BEGIN at the beginning of this procedure).
Page 90 Get Email: Set how frequently to synchronize email for this account. Sync deleted emails (POP accounts only): should be deleted on the server when you delete them on your phone. Sync server to device (POP accounts only): should be deleted on your phone when they are deleted on the server. Default Folders (IMAP accounts only): messages you send, save as drafts, or delete are stored.
Page 91 Remove Account, and then tap Remove Email Create and send an email message Open Email If this is the first time you have opened the Email application, and you set up synchronization with at least one email account already while setting up an account in Contacts, Calendar, or Messaging, tap Done.
Page 92 • To format text you already entered: Select the text (see gestures), open the application menu, and tap want]. To turn off a formatting option, open the Edit > [the option you want to turn off]. For text color, tap the black square.
Page 93 • To share a link to a web site: Press and hold link. Then tap Share Link. • To copy a link to a web site: Press and hold link. Then tap Copy URL. in the subject line to view the previous or next message. To view messages for another account, make the back gesture (see up one level in an app (back gesture)) to return to the account list, and...
Page 94 Add a contact from an email message You can add a contact name or email address to your Contacts list directly from the To or Cc field, or from the body, of an incoming email message. You can either create a new contact or add the information to an existing contact.
Page 95 Do one of the following: • To copy the entire contents of the message, including the sender, date, recipient, subject, and body text: Open the tap Edit, and tap Copy All. • To copy the body text only: Open the application and tap Select...
Page 96 Open the application menu and tap Tap the account you want. Tap the Signature field and enter the signature text. To format the text with bold, italics, or color, select the text (see open the application menu, and tap View mail folders Open Email to the right of an account name, and then do either of the...
Page 97 Add an email folder as a favorite Favorites appear at the top of Account List view. Open Email If the folder you want is not displayed, tap account name to display the folder. to the right of the folder name. To remove a folder as a favorite, repeats steps 1 and 2 and tap of the folder name.
Page 98: Messaging
• From within the Email application, you can accept, decline, or tentatively accept a meeting invitation. • If you accept or tentatively accept an invitation, it appears as an event in Calendar. • You can reply to and forward meeting invitations in the same way as email messages.
Page 99 Switch between messaging accounts in a conversation In a single conversation, you can switch between text/multimedia messaging and an IM account. So if you are having an IM chat with someone and he or she goes offline, you can send the person a text message to wrap up the conversation.
Page 100 (555) 256 PALM. To dial a number like this, you must use the onscreen dial pad and tap the numbers that correspond to the letters P, A, L, M—...
Page 101 you tap New Video, tap to start recording, tap then tap the new video’s date. If a video is above the maximum size allowed for sending by multimedia message you can trim the video to an appropriate size (see Edit videos you •...
Page 102 Table 1. Supported emoticons To display this Enter any of these keyboard character combinations... emoticon... <3 :heart O:) O:-) o:) o:-) :innocent :angel :-* :* =* =-* :kiss :-D :D =D =-D :laugh :lol >:-) >:) >:-> >:> :evil :twisted :| :-| :neutral :meh :-&...
Page 103 • To forward the message in an email: Tap enter the recipient’s name or email address in the (Optional) Tap the message text, and edit the text. Copy messages You can copy an individual message as plain text. You can also copy the contents of an entire conversation.
Page 104 Do one of the following: • The first time you open Messaging: Tap • Any other time: Open the application menu Accounts. Tap Add IM Account. Do either of the following: • To set up messaging with one of the accounts listed: Tap the account type.
Page 105 Open Messaging Do one of the following to start or continue a conversation: • In Buddies view, tap a buddy name. If there’s more than one account for that buddy, the most recently used IM account is opened. • In Conversations view, tap an existing conversation. •...
Page 106 Delete a buddy Open Messaging Do one of the following: • In Conversations view, tap a conversation with the buddy you want to delete. • In Buddies view, tap a buddy. Open the application menu and tap Tap Delete. Change your online status Open Messaging Tap Buddies.
Page 107 Show Notifications, tap or Off. When Show Notifications is on, tap Alert, and tap any of the following: Vibrate: The phone vibrates with no other sound. System Sound: The system sound plays. If the ringer is off, the phone vibrates. Ringtone: Tap a ringtone.
Page 108 Chapter 6 : Email, text, multimedia, and instant messaging...
Page 109: Chapter 7 Contacts, Calendar, And Other Personal Information
Pre™ 2 phone is all you need to organize your personal information and keep it with you wherever you go. All your personal information is backed up and kept private either in your Palm profile or in one of your online accounts. In this chapter Contacts...
Page 110: Contacts
You can assign the contact to one of your online address books—if you do, it synchronizes with the online address book. Or you can create the contact in your Palm profile account, which means it shows up on your phone only. Palm profile contacts are included in the daily backup of your Palm profile information, so you can restore them if they are accidentally erased.
Page 111 1 Tap the photo icon to see the contacts that are linked. 2 Emily is a contact in your Google online account and in your Palm profile account. 3 Scroll down to see Emily’s combined contact info.
Page 112 Chapter 7 : Contacts, Calendar, and other personal information in the Web application (see Use Contacts for the * Account icon, showing Palm profile account Name to change the number for which you need to enter a password or respond to prompts—you can insert a pause or a stop in the number.
Page 113 (Optional) To assign the contact as a favorite, tap favorite). Find a contact You can find a contact from Card view or the Launcher view. To learn how, Open an application. To find a contact within the Contacts app, use these steps.
Page 114 NOTE The fields that make up the contact header (name, photo, job title, company) are unique to each account. You must open a specific account to enter these fields. Do one or both of the following: • To add or change information: Tap a field (see field).
Page 115 • In a linked contact, to add or change the photo of another account: Tap the account button in the upper-right corner and tap the other account (see Linked contacts). Do one of the following: • To take a new photo: Tap Photo, and take the picture.
Page 116 Open the application menu and tap Tap the phone number you want to assign a speed dial to, and then do one of the following: • To assign a speed dial: Tap the key to use as a speed dial. •...
Page 117 For example, if you have contact info for Emily Weeks in Google, Facebook, Microsoft Exchange, and your Palm profile account, go ahead and link all four contacts into a linked contact. But don’t link Emily’s contact info with her sister Allison’s.
Page 118 If the contact has a picture (see Add a photo to a appears as a Launcher icon. If the contact doesn’t have a picture, the contact name appears in the Launcher with a placeholder icon. Tap the real or placeholder icon to open the contact. To remove a contact from the Launcher, open the contact, open the application menu, and tap...
Page 119 If you delete a contact that is assigned to an online account, the contact is deleted in the online account also. Customize Contacts Open Contacts Open the application menu and tap Preferences & Set the following options: List Order: Tap to select the criterion by which the contact list is sorted.
Page 120 1 Contact list sorted by first name 2 Contact list sorted by last name You can also choose to sort by Company & first name & last name. In these cases, the company name is alphabetized, and within the company, whichever you choose, the names are still listed as first name followed by last name.
Page 121: Calendar
You have a few options for getting events to show up in Calendar: Connect to an online calendar: that works with the Palm Microsoft Exchange), you can set up Calendar on your phone to synchronize and display events in the online calendar. Set up synchronization the first...
Page 122 You can assign the event to one of your online calendars—if you do, it synchronizes with the online calendar. Or you can create the event in your Palm profile account, which means it shows up on your phone only. Palm profile events are included in the daily backup of your Palm profile information, so you can restore them if they are accidentally erased.
Page 123 If you are setting up an Exchange account, to keep your Exchange account secure, you must enter a password or PIN that will be required to unlock the phone. Tap Set Password password or PIN and tap Done. If you encounter problems while setting up an Exchange account, see Set up email: Microsoft Exchange to learn about setting up an account manually.
Page 124 • to the right of the name to enter more details about the event. Make the back gesture to return to Day view. Don’t look for a save button—your info is automatically saved when you make the back gesture to close the event. Enter the event location While creating an event (see Create an...
Page 125 Customize event notification sounds The settings you apply here apply to all of your Calendar accounts. Open Calendar Open the application menu and tap Preferences & Tap the Event Reminders field and tap any of the following: Vibrate: The phone vibrates and makes a vibrating sound but makes no other sound.
Page 126 Tap an icon on the bottom of the screen to see different calendar views: Table 1. Calendar Views Icon Description Day view Week view Month view Tap the account icon in the upper-right corner to do any of the following: •...
Page 127 • Tap the event name. Open the application menu Event, and then tap Delete to confirm. If this event is one of a series of repeating events, tap the option to delete just this event or the entire series. Respond to an event reminder and tap Delete When an event reminder appears in the notification bar at the bottom of the...
Page 128 (Optional) Tap a participant’s name. If the participant is a contact, the contact entry is displayed. If the participant is not a contact, tap To Contacts to add the participant to your contacts list. Customize Calendar Open Calendar Open the application menu and tap Set the following options:...
Page 129: Tasks
Stop synchronization of Calendar with an online account If you synchronize calendar events with an online account, deleting the account from Calendar stops synchronization of calendar events only—if you also sync contacts or email messages with that online account, those continue to synchronize.
Page 130 Enter the task name in the Task name field. To set the task priority, see Set task priority, due date, and other Set task priority, due date, and other details Open Tasks Tap the list containing the task. Chapter 7 : Contacts, Calendar, and other personal information details.
Page 131 If you add a due date to a task and then want to add more details, tap the date to open the task details view. Check off a task Tap the list containing the task. Tap the box to the left of the task name. View tasks that are due today Open Tasks...
Page 132 My Order in the upper-right corner, and tap the sort option you want: Order, Date, or Priority. To manually sort tasks, tap and hold a task, wait for the visual cue, and then drag it to a new location in the list (see also Reorder your tasks You can change the order of a task list or an individual task.
Page 133: Memos
If you used the Data Transfer Assistant and imported notes from Outlook on your desktop to your phone, those notes are in Memos. Your Exchange notes, however, do not sync. All memos are backed up to your Palm profile. Create a memo...
Page 134 Find a memo • In Memos, start typing any letters or numbers in the memo, and then tap the memo when it appears. NOTE The results of a Just Type search that you access in Card view or the Launcher do not include memos. Edit a memo Open Memos...
Page 135: Clock
Clock The Clock application lets you set an alarm. You can set Clock to wake you up at the same time wherever you are, for example, the recurring 7AM alarm you set in San Francisco rings at 7AM in New York. However, use Calendar to have your appointment times adjusted so that the notification for a 9AM meeting in San Francisco will sound at noon when you’re in New York (see...
Page 136: Calculator
When you set an alarm, you can adjust the alarm volume by pressing the volume button on the side of the phone. This also sets the ringtone volume for incoming calls. Adjusting the Ringtone Volume slider in the Sounds & Ringtones app is the same as using the volume button on the side of the phone.
Page 137 Install Facebook BEFORE YOU BEGIN To use Facebook on your phone, you must already have a Facebook account. Open App Catalog Type Facebook in the search field. Tap Facebook. Download for free. Update your status Open Facebook On the Facebook News page, do one of the following: •...
Page 138 • To post to a friend’s wall: Tap Search, enter the name of the person, and tap the name. Tap Write something, enter a comment, and tap Post To Wall. • To keep track of friends’ birthdays: Tap Events, and then tap Birthdays.
Page 139 Tap Profile. Tap any of the following: Wall: View your postings. To post to your wall, tap mind?, enter a comment, and tap Post To Info: View your info. Pics: View your photos. Upload a photo Open Facebook In the upper-left corner of your Facebook news page, tap Do one of the following: •...
Page 140 Set the following options: Every 20 minutes: Defines the polling interval for incoming notifications. To change the polling interval, tap and tap a new interval. webOS Notifications: Tap to turn this setting on or off. When this setting is turned on, new notifications are announced on the Dashboard.
Page 141: Chapter 8 Photos, Videos, And Music
Photos, videos, and music There’s no need to carry a separate media player; you can play music and videos, and view photos, on your Palm ® Pre™ 2 phone. Listen to music through the built-in speaker or through a 3.5mm headset or headphones (sold separately).
Page 142: Camera
Camera Take a picture Your phone comes with an easy-to-use 5-megapixel camera with an LED flash. You can use the camera to take pictures, and then use the Photos app to view them and send them to your friends and family (see To add a personal touch to your phone, use your pictures as your wallpaper (see Save a picture as...
Page 143: Photos
Photos Look at pictures To get pictures on the phone, you can do any of the following: • Take a picture with your phone’s camera (see Take a • Copy pictures from your computer (see Copy files between your phone and your computer).
Page 144 (sold separately) that facilitate the transfer of media files to your phone. For more information, open the browser on your computer and go to palm.com/sync-solutions. Chapter 8 : Photos, videos, and music Connect your phone and your computer using the On your phone, tap computer, your phone appears as a removable drive.
Page 145 Look at photos in a slideshow You can view the photos in any album as a slideshow. Open Photos Tap the album you want to view as a slideshow. Do one of the following: • To start with the first photo in the album: Open the menu and tap Play...
Page 146 (Optional) Do either or both of the following: • To zoom out or in on a part of the picture: Pinch in or out on the picture. • To capture the portion of the picture you want for the contact photo: Tap and hold the picture, and then drag the portion you want to the center of the onscreen box.
Page 147 Likewise, if you set up a Facebook account in Contacts, the account is already set up to allow you to upload pictures from Photos. See Online accounts available for Palm ® webOS information about the behavior of Facebook, Photobucket, and other online accounts on your phone.
Page 148: Videos
Delete a picture Tap a picture thumbnail to view it full-screen. is not visible, tap the screen to display it. Delete to confirm. To delete an album, see Delete files and folders using USB Drive Videos Record a video Your phone has an easy-to-use video camera that lets you record videos in VGA Resolution at 30FPS (frames per second) in MPEG-4, with AAC audio.
Page 149 To make adjustments to the portion you selected for saving without changing the length of the selected portion, tap and hold the middle of the saved portion, and then move the whole frame selector left or right. 1 Handle 2 Handle 3 Tap and hold here to move the frame selector The edited copy of the video is saved in Video Roll along with the original.
Page 150 A file that is not protected by Digital Rights Management. DRM-free video files can be copied as many times as you like and can be played on your Pre 2 phone. Use the YouTube application to view YouTube videos (see YouTube).
Page 151: Youtube
Delete a video Open Videos Tap the album containing the video. Throw the video off the side of the screen, and tap Delete. YouTube Watch a YouTube video The YouTube application on your phone lets you watch videos available online at the YouTube website. Videos are displayed on your phone in landscape orientation.
Page 152: Music
(see Web). KEY TERM DRM-free music files can be copied as many times as you like and can be played on your Pre 2 phone. video), do one of the Get music onto your phone More >...
Page 153 • Receive music files as email attachments (see Open email • Receive music files as part of a multimedia message (see text and multimedia messages). • Buy music using the Amazon MP3 app if it's available on your phone (see Amazon MP3).
Page 154 • To listen to playlists you synchronized to your phone: Tap Playlists. Go to palm.com/sync-solutions for a list of third-party solutions (sold separately) that you can use to sync music and playlists from your computer to your phone. • To browse a music store to preview or purchase songs (if available): Tap the music store name.
Page 155: Amazon Mp3
(see NOTE Music you download from Amazon MP3 is not backed up to your Palm profile. To back up your music, you can copy downloaded files from the AmazonMP3 folder on your phone’s USB drive to your computer (see...
Page 156 Search for a specific song, album, or artist Open Amazon MP3 Search and enter the song, album, or artist name. Press Enter Do one of the following: • If the item you want appears on the screen, tap the song, album, or artist name.
Page 157 View album information and buy an album BEFORE YOU BEGIN Before you download an album to your phone, make sure you have enough storage space on your phone to fit the files. Open Device Info and look at the Available Search for (see Search for a specific song, album, or to (see...
Page 158 Chapter 8 : Photos, videos, and music...
Page 159: Chapter 9 Web And Wireless Connections
You can use your phone’s Wi-Fi feature to connect to a public, work, or home network. The Bluetooth wireless technology on your Palm ® Pre™ 2 phone helps you easily set up wireless connections to a number of devices.
Page 160: Wi-Fi
Your phone supports W-Fi connectivity based on the 802.11 standard (802.11b and 802.11g), with WPA, WPA2, WEP, and 802.1x authentication. Your Palm Pre™ 2 phone is itself a Wi-Fi access point. Use your phone to ®...
Page 161 • From any screen: Open the connection menu in the upper-right corner of the screen, tap Wi-Fi, and tap Turn on Wi-Fi * Tap the icons in this corner, or drag your finger down across the icons. If your phone finds the network you want, tap the network name to connect to it.
Page 162 • If the network you want is not displayed: Tap enter the network name. Follow steps 4 to 7. Tap the Security field, and then tap the network type: Open, WPA-personal, WEP, or Enterprise. Tap Connect. A series of different screens appears depending on the network type. Enter or select the following if you are prompted to do so: Username and/or...
Page 163: Palm Mobile Hotspot
If you just want to browse the web on your phone, use the phone’s browser (see Web). Palm mobile hotspot has a range of up to 170 feet (about 50 meters). The actual range varies depending on environmental conditions, such as obstructions and radio interference.
Page 164 Palm mobile hotspot Download for free. If Palm mobile hotspot is not in App Catalog, it is likely that the app is not supported by your wireless service provider. Create a secure hotspot Open Palm mobile hotspot The first time you open Palm mobile hotspot, tap to turn on Palm mobile hotspot.
Page 165 Palm mobile hotspot. When you finish using your phone as a mobile hotspot, turn off Palm mobile hotspot to save battery power. You can extend your battery time by charging your battery (see battery) while you are using Palm mobile hotspot.
Page 166: Vpn
® company’s servers, you may need to set up a VPN (virtual private network). You can do this using the Palm VPN application. VPN enables you to log in to your corporate server through the company’s firewall (security layer). You need to set up a VPN to access a corporate server in any of the following situations: •...
Page 167 If VPNC is not selected already in the Connection Type field, tap the Connection Type field, and tap VPNC. Enter server name and enter the server name. Tap Next. Enter the information you got from your system administrator. NOTE Dead Peer Detection When selected, if no VPN traffic is received for five minutes, the client checks to see if the VPN server is still available.
Page 168: Location Services
If required, tap Agree to accept the Cisco license agreement. Tap to view the full agreement. Enter your login information, and tap Connect. If required, enter your security token or other password, and tap Done. Continue to acknowledge that you are accessing a private network.
Page 169 By default, Location Services is set to always ask your permission to send your location to a website when the site requests this information. To turn Location Services off completely for websites, tap Always Ask, and then tap Never Share Location.
Page 170: Web
(Optional) To turn Google Services on/off, open the Locate Me Using, and tap Google NOTE GPS and Google Services can be on at the same time. Google Services uses cellular radio towers and Wi-Fi access points to approximate your location. This technology is very fast to acquire a location fix, but it is not as accurate as GPS.
Page 171 Open Enter the search term and tap a search option. Open another browser If you are looking at one web page and need to check something on a different one, simply open another browser. Open the application menu and tap card.
Page 172 Open the application menu, tap Page, and tap Enter any of the following: Icon: Tap the currently displayed page icon thumbnail. Then tap, hold, and drag the web page to use a different portion of the page as the Launcher icon. You can zoom into or out of the page while selecting the portion you want to use.
Page 173 Web app. NOTE Web bookmarks are part of the data backed up to your Palm profile. After a partial or full erase, a bookmark is restored with a generic thumbnail icon. After you revisit the page for which you created the bookmark, the original thumbnail icon is restored.
Page 174 Return to previously viewed web pages Do one of the following: • Open the application menu and tap History. Scroll to the page name and tap the page. • Enter a term or address in the address bar that matches the page name or address.
Page 175: Google Maps
Customize web browser settings Open Open the application menu and tap Preferences. Set any of the following: Default Web Search Engine: Select your default search engine. Block Popups: Prevents websites from opening up new browser windows. Tap to turn Block Popups off. Accept Cookies: Allows cookies from any website you view, even if you are redirected to a site from another site.
Page 176: Bluetooth ® Wireless Technology
Table 1. Google maps icons Icon Description Satellite: View a satellite photo of the map area. Traffic: View local traffic conditions. Clear Map: Clear the current map. Help & Terms: Get help. Close Menu: Close the Google Maps menu. Bluetooth wireless technology ®...
Page 177 If you are pairing with a car kit, you are asked if you want to allow car kit settings. Tap Allow to pass phone numbers from Contacts and text messages to your car kit. If you tap Deny, you can still turn these settings on at any time (see Forward contact phone numbers or text messages to a car...
Page 178 Open Bluetooth Make sure Bluetooth is on (see Turn the Bluetooth feature tap the device name. Forward contact phone numbers or text messages to a car kit If your Bluetooth car kit has phonebook capability, you can set your phone to pass contact information from Contacts to the car kit.
Page 179: Use Your Phone As A Modem
You can also use the Palm mobile hotspot app to turn your phone into a Wi-Fi hotspot capable of connecting up to five devices to the Internet simultaneously (see Palm mobile hotspot).
Page 180 Chapter 9 : Web and wireless connections...
Page 181: Chapter 10 Documents
Documents Your Palm ® Pre™ 2 phone enables you to take your office with you—including your Microsoft Office files. You can view and search Microsoft Word, Excel PowerPoint files on your phone. ® You can also view PDF files on your phone.
Page 182: Quickoffice ® Mobile Office Software
Quickoffice mobile office software ® With Quickoffice ® mobile office software, you can view Microsoft Word, Excel ® , and PowerPoint ® files on your phone. To use Quickoffice software, you need to set up a free account. Set up a Quickoffice account Open Quickoffice Create Quickoffice...
Page 183 Open Quickoffice . Any accounts you set up on your phone appear onscreen. The option Files on my Palm also appears. Tap an account to view files in that account. Tap view files stored locally on your phone. Tap Documents, Spreadsheets, or...
Page 184 Share a file With the file open, open the application menu Create the email message and tap View cell content in a spreadsheet You can see a larger view of the contents of any spreadsheet cell. Tap the cell. The cell contents appear in a larger view at the bottom of the screen.
Page 185: Pdf View
Add, edit, or delete an online account in Quickoffice You can set up additional accounts associated with online collaborative tools such as Google Docs or Dropbox so that files from these accounts appear in Quickoffice. Open Quickoffice Open the application menu and tap Preferences &...
Page 186 Change the text display size For information on zooming in and out, see • Pinch out to enlarge items onscreen. • Pinch in to decrease the size of items onscreen. • Double-tap the screen to zoom in or out a specified amount. Find text in a file With a file open, open the application menu...
Page 187 With the file open, open the application menu To search for a specific bookmark, type the bookmark name. Tap a bookmark to jump to that section of the file. and tap Bookmarks. Chapter 10 : Documents...
Page 188 Chapter 10 : Documents...
Page 189: Preferences
Preferences There are lots of ways to make your Palm ® Pre™ 2 phone work better for you. Personalize your phone to make it match your lifestyle. You can easily customize many features of your phone like the wallpaper, screen brightness, ringtone for incoming calls, and more.
Page 190: Backup
All this information is automatically backed up daily to your Palm profile. So if you ever need to erase the info from your phone, you can restore all your backed-up info. You can turn off automatic backup, and you can also perform a manual backup.
Page 191 When you sign in to your App settings and data stored Catalog Palm profile after your phone in the app. is erased, apps you Applications from sources downloaded from App other than App Catalog.
Page 192 Wi-Fi Word Not backed up When you sign in to your App settings and data stored Palm profile after your phone in the app. is erased, apps you Applications from sources downloaded from App other than App Catalog. Catalog are downloaded again.
Page 193 Backup from Off to On. Remotely erase Palm profile information from your phone In the event that your phone is lost or stolen, go to your Palm profile on your computer and from there, erase the data on your phone.
Page 194: Date & Time
IMPORTANT To ensure that the data on your phone is consistent with that stored on your Palm profile, we recommend that you perform a manual backup of your data after changing any of your Palm profile settings (see information to your Palm profile).
Page 195: Device Info
Open Date & Time Set any of the following: Time Format: Set whether to use a 12-hour or a 24-hour format. Network time: Network time is set by your wireless service provider’s network. Tap or Off. If you turn this option off, select the date and time.
Page 196 Palm profile—is untouched. After either type of full erase, you can sign in to your Palm profile either on a new webOS phone or the same phone you just erased. Signing in restores...
Page 197 Run Interactive Tests If you are troubleshooting your device with a support agent and need more information after running Quick Tests (see Run Quick one or more Interactive Tests. Open Device Info Open the application menu and tap Tests > Work with the support agent to run and view results from one or more tests.
Page 198: Regional Settings
Install a certificate from an email attachment • Open the email attachment (see Open email Trust Certificate. View certificate details You can view user-installed certificates only. Open Device Info Open the application menu and tap Tap the certificate name. Delete a certificate You can delete user-installed certificates only.
Page 199 Under Screen, drag the Brightness slider to the preferred level. Set the interval for turning the screen off automatically By default, your screen turns off after one minute of inactivity to save battery power. You can change this interval. Open Screen &...
Page 200: Sounds & Ringtones
Set options for unlocking the screen The screen locks five seconds after it turns off automatically, or immediately if you turn the screen off manually. Use Secure Unlock if you want to require a PIN or a password to unlock the screen. If your company issued your phone to you, check with your system administrator whether the company has its own settings for locking and unlocking the screen of your phone.
Page 201 NOTE The volume you set for each individual audio source is saved automatically, whether the audio source is the earpiece of your phone, a wired headset, a wireless headset that uses Bluetooth wireless technology, music heard ® through the speaker, music heard through a headset, and so on. When you return to using an audio source, the audio plays at the volume you left it the last time you used that source.
Page 202 Tap the song title to add it as your ringtone. To set the ringtone volume, drag the Download a ringtone You can copy or download music, a sound, or a ringtone to use as a ringtone on your phone. Supported file types are MP3, AAC, AAC+, AMR, QCELP, and WAV.
Page 203: Troubleshooting
Remember that when you search your phone’s Help system, you get results not only from the Help system, but from Palm’s Support Knowledge Base as well. In this chapter 6Ts: Six ways to get your Palm Pre™ 2 phone ®...
Page 204: 6Ts: Six Ways To Get Your Palm ® Pre™ 2 Phone Working Again
6Ts: Six ways to get your Palm working again Introduction Is your phone not working the way you expect it to? Has it stopped responding to taps? Is one of your applications not responding or behaving strangely? These problems can be pretty easy to fix.
Page 205 An occasional restart can be good for your phone just the way a restart can be good for your computer. Every once in a while, restart your phone. Why this might help Restarting your phone closes all applications, frees up all memory, and reinitialize wireless services (phone, Bluetooth technology, and Wi-Fi).
Page 206 Remove the battery. Don’t know how? See battery. Write down the serial number (S/N) printed in the battery compartment. Open your computer’s web browser and go to palm.com/rom. Click the link to run follow the instructions. I need to replace...
Page 207: For Users Of Other Palm ® Devices
I need to replace the battery Copy files and Your Pre 2 phone comes with a replaceable battery. Be sure to use a battery palm.com/ that is approved by Palm that is compatible with your phone. Failure to use the proper battery may result in personal injury or product damage, and it voids your phone warranty.
Page 208 Press and release the back cover release. Slide your thumbnail or a credit card between the back cover and the phone, starting at the bottom and moving halfway up one side until you hear the clasp (a) release. Repeat step 5 to release the clasp (b) on the other side of the phone. Chapter 12 : Troubleshooting Lift off the back cover.
Page 209 Position the back cover over the phone and gently press the two clasps (a), located at the top corners. Then press the two clasps (b) halfway down either side of the phone. Slide out the keyboard (see Slide out the keyboard), and then press the two clasps (c) at the bottom corners.
Page 210 I can’t get my screen to turn on after removing and replacing the battery Removing the battery turns off your phone completely, so you can’t just slide out the keyboard or press power to turn on the screen. Instead, press and hold power until you see a logo on the screen (approximately five...
Page 211: Screen And Performance
Palm logo on the screen (approximately five seconds). Then wait until your phone completes startup. If your phone does not turn on after you insert the battery and press and hold...
Page 212 Palm OS operating system or Windows Mobile are not compatible with your Pre 2 phone. If you can try a free version of the software before purchasing it, you can test it first to make sure it works properly.
Page 213: Phone
Phone Signal strength is weak Become familiar with low coverage areas where you live, commute, work, and play. Then you know when to expect signal-strength issues. • If you’re standing, move about 3 meters in any direction. • In a building, move near a window. Open any metal blinds. •...
Page 214: Hands-Free Devices
If this is impossible, move the phone closer to the hands-free device. The hands-free device is compatible with your phone. Go to palm.com/support to see a list of supported devices. Set up and use a Bluetooth hands-free ®...
Page 215: Synchronization
• Check the compatibility list at palm.com/support device is compatible with your Pre 2 phone. • Not all hands-free features work with every hands-free device. Check the documentation that came with your hands-free device or the manufacturer’s website for feature-compatibility information specific to your device.
Page 216 Palm profile account. Data in this account is backed up to your Palm profile daily, so you can retrieve it if you need to reset your phone. But it is not a true sync because you cannot change your Palm profile data anywhere except on your phone.
Page 217 If your company requires you to change your password for accessing your Exchange account, you must change the password on your phone (see Change account login settings). I entered the settings to sync with Exchange, but I can’t synchronize with my company’s Exchange server Check with your system administrator to find out if a systemwide locking policy is in place.
Page 218: Sending And Receiving Data In Email, Messaging, And Web
Sending and receiving data in Email, Messaging, and Web I can’t tell if data services are available The following icons appear in the title bar to indicate whether data services are available. If you don’t see one of these icons, you cannot open a data connection: KEY TERM GPRS (General Packet Radio Service):...
Page 219: Messaging
I have problems sending email (IMAP and POP accounts) If you are able to receive email messages but cannot send them, try the following: • Turn on authentication (see Set up email when automatic setup Many service providers require authenticated access, or ESMTP, to use their SMTP servers for outgoing mail.
Page 220: Web
And after you enter the account settings in just one of these apps, any Some websites redirect simple web addresses given to the public to actual web addresses that are more complex (for example, if you enter the address www.palm.com/support, it may actually go to the web address http:/ /www.palm.com/us/support.
Page 221: Camera
My personal and work contact and calendar information is getting merged into a single view—I’d rather keep them separate The Palm Synergy™ feature on your phone displays information from ® several sources in a single view, so you can access your info quickly, without having to remember where you stored it.
Page 222: Amazon Mp3
transferred media files to your phone using media sync, you can still view or play the files on your phone. However, some videos may not display a thumbnail image in the videos list, and album art may not be displayed. To get the files to appear with thumbnail images and album art, reimport the files to your phone using either copy and paste in USB Drive mode (see Copy files and folders using USB Drive...
Page 223: Backing Up And Restoring Data
My bookmarks were restored, but the thumbnail icon is not displaying Web bookmarks are part of the data backed up to your Palm profile. After a partial or full erase, a bookmark is restored with a generic thumbnail icon. After you revisit the page for which you created the bookmark, a thumbnail icon is restored.
Page 224: Updates
Doctor. Chapter 12 : Troubleshooting Transferring information from another Palm webOS™ platform phone I want to get files off my old webOS phone, but the screen is cracked or doesn’t respond to taps, so I can’t access USB Drive...
Page 225: Making Room On Your Phone
(see Erase data and reset your phone). Enter your Palm profile email address and password to restore your backed-up information. If the problem is resolved, begin reinstalling your third-party applications one at a time. Open each application after you reinstall it to see if the problem recurs.
Page 226 Chapter 12 : Troubleshooting...
Page 227: Glossary Of Terms
An update from the developer of an application you bought through App Catalog on your phone. You can check for application updates manually. Additional fees may apply. See Update the Palm ® system. back The gesture you use to move up one level from a detailed view to a more general view of the application you’re working in.
Page 228 dashboard A list of all your notifications. When one or more notification icons appear at the bottom of the screen, tap the icons to open the dashboard. Tap a dashboard item to act on it. See also notification. Data Transfer Assistant A tool that enables you to do a one-way export of information such as contacts and calendar events from a desktop organizer to your phone.
Page 229 ® phone). Your Palm profile also identifies the location on the web where the data you store in your Palm Profile account is backed up. (You cannot see or change this data on the web, however.) See also Palm profile account An account that is automatically set up for you when you create your Palm profile.
Page 230 Updates provided by Palm to the Palm webOS™ platform and core ® applications such as Contacts and Calendar. When a system update is available, a notification appears on your phone. You can also check for system updates manually. See...
Page 231 Online accounts available for Palm® webOS™ phones Table 1. Online accounts available for Palm webOS ® Account Applications that display data from this account Exchange Contacts, Calendar, Tasks, Email Facebook Contacts, Calendar, Photos, Videos Google Contacts, Calendar, Messaging, Email LinkedIn...
Page 232 Table 1. Online accounts available for Palm Account Applications that display data from this account Yahoo! Contacts, Calendar, Messaging, Email YouTube Videos *The information contained in this table is subject to change with webOS updates. **Sync: A two-way exchange and update of your data. What you add or change in one location is automatically added or changed in the other.
Page 233: Specifications
• ® OMAP 3630 processor Battery • Rechargeable lithium-ion • 1150mA/hr power capacity • Removable Operating system • Palm ® webOS™ platform Camera • 5 megapixel • LED flash with extended depth in field • Auto-exposure • Auto-white balance •...
Page 234 Table 1. Specifications Category Description Operating temperature range • 32°F to 113°F (0°C to 45°C) • 5% to 90% RH Connectivity • Wi-Fi 802.11 b/g with WPA, WPA2, WEP, 802.1x authentication • Bluetooth Display • 3.1-inch touchscreen • 24-bit color •...
Page 235 Table 1. Specifications Category Description Included Palm webOS applications • App Catalog (at time of purchase) • Calculator • Calendar • Camera • Clock • Contacts • Email • Memos • Messaging (integrated SMS, MMS, and IM) • Music •...
Page 236 Table 1. Specifications Category Description Included third-party applications • Google Maps (at time of purchase) • YouTube Included configuration and • Accounts preference applications (at time of • Backup purchase) • Bluetooth • Date & Time • Device Info • Gesture Tutorial •...
Page 237: Regulatory And Safety Information
FCC ID for UMTS-EU: O8F-ROAY FCC ID for UMTS-NA: O8F-ROAU The FCC ID on your Palm phone is located on a label inside the battery compartment. The battery must be removed as shown below to view the label. Regulatory and Safety Information...
Page 238 Cet appareil numérique de la classe [*] est conforme à la norme NMB-003 du Canada. EU Regulatory Conformance We, Palm, Inc., hereby declare that this device is in conformance to all essential requirements of the R&TTE Directive 1999/5/EC. This equipment is marked with the...
Page 239 Such use will likely exceed the FCC RF safety exposure limits. See fcc.gov/oet/rfsafety for more information on RF exposure safety. To view the most recent SAR values of the Palm Pre™ 2 phone, visit palm.com/sarumts-pre. ®...
Page 240 It is everyone's responsibility to ensure that electrical and electronic products are properly reused, recycled, or recovered. As part of Palm's corporate commitment to be a good steward of the environment, we strive to use environmentally friendly materials, reduce waste, and collaborate with our channel partners to raise awareness and help keep Palm handheld devices, phones, and mobile companions out of landfills through evaluation and disposition for reuse and recycling.
Page 241 Persons with pacemakers should do the following: Audio Safety: This phone is capable of producing loud noises which may damage your hearing. When using the speakerphone feature, it is recommended that you place your phone at a safe distance from your ear. Other Medical Devices, Hospitals: If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy.
Page 242 Voice: (800) 222-2336 Email: info@audiology.org Internet: audiology.org National Institute on Deafness and Other Communication Disorders National Institutes of Health 31 Center Drive, MSC 2320 Bethesda, MD USA 20892-2320 Voice: (301) 496-7243 Email: nidcdinfo@nih.gov Internet: nidcd.nih.gov/health/hearing National Institute for Occupational Safety and Health 395 E Street, S.W., Suite 9200 Patriots Plaza Building Washington, DC 20201...
Page 243 Do not take notes, look up phone numbers, read/write email, or surf the Internet while driving. Dial sensibly and assess the traffic; if possible, place calls when you are not moving or before pulling into traffic. Do not engage in stressful or emotional conversations that may divert your attention from the road.
Page 244 Even a small amount of ESD can harm circuitry, so when working with electronic devices, take measures to help protect your electronic devices, including your Palm phone, from ESD harm. While Palm has built protections against ESD into its products, ESD unfortunately exists and, unless neutralized, could build up to levels that could harm your equipment.
Page 245 Quick Launch included with phone losing – moving between opening Palm OS phone calls and reinstalling – running search keywords searching in – troubleshooting updating appointments. See events artists attachments certificates in –...
Page 246 Automatic IP settings options auto-shut off interval – back cover back cover release back gesture Back view Background data collection option – Backup application See also Palm profile – basic gestures battery caring for charger for – charging icons life...
Page 247 Clear Cache option contacts Clear Call History command adding Clear Cookies option backup summary Clear History option car kits and – Clock application default account cloud deleting colors dialing by for calendar entries displaying for email message text for memos editing columns, resizing exporting...
Page 248 – Device Info application phone calls device. See Palm Pre 2 phone; pictures Bluetooth devices tasks Devices list text messages diagnostic information videos dial pad web pages –...
Page 249 editing preferences for bookmarks receiving contacts replying to email accounts retrieving instant messages accounts searching for memos sending tasks signatures text sorting videos synchronizing VPN profiles electrostatic discharge (ESD) troubleshooting – email email accounts See also email addresses; Email accessing application default advanced settings...
Page 250 phone numbers for viewing web bookmarks FCC statements feedback file types document music picture video files See also specific types backing up copying deleting display size downloading finding text in freeing memory and losing opening saving searching for sending storing Find command Find More finding.
Page 251 images Interactive Tests See also pictures interference IMAP email accounts internal memory. See memory IMEI number international dialing importing information international language settings See also data transfer Internet. See websites inbox (email) Internet service providers Industry Canada IP addresses information IPSEC client See also text ISPs.
Page 252 – memos backup summary creating exporting – Memos application – menus merged views message headers messages. See email; multimedia messages; text messages; voicemail; instant messages – Messaging application backup summary online accounts troubleshooting microphone Microsoft Excel files. See Excel files Microsoft Exchange ActiveSync.
Page 253 PDF files and screens and – Palm mobile hotspot Secure Unlock Palm online support Wi-Fi Palm OS pauses in phone numbers Palm Pre 2 phone PDF files See also phone PDF View – Palm profile performance about personal area network...
Page 254 POP email accounts popups power accessories power button – PowerPoint files power-saving feature PPTX files Pre 2 phone. See Palm Pre 2 phone; phone preferences. See customizing prefixes presentations. See PowerPoint files previous gesture priorities private phone numbers...
Page 255 See also Certificate Manager; Quickoffice accounts erasing data voicemail locking the screen share option network sharing Palm profile See also sending seizures files Select All option images sending videos conversation messages Shift document files short codes...
Page 256 online contacts retrieving information and third-party – troubleshooting Yahoo! accounts Synergy feature about calendars contacts defined email Google accounts linked contacts merged views Messaging system information – system updates See also updating phone tap gesture task lists assigning tasks to creating deleting reordering items in...
Page 257 See also calendars; events copying up gesture deleting updates editing applications playback controls billing accounts recording Palm profile searching for – phone sending Quickoffice sharing troubleshooting troubleshooting uploading uploading – pictures watching...
Page 258 icons known networks network types removing networks sleep settings troubleshooting turning on and off usage Windows computers data transfer from phone drive Windows Mobile wired headsets wireless networks wireless service providers application availablity conference call support data transfer help modem support voicemail support wireless services icons for...

Palm Pre 2 User Manual

Chapter 1 Welcome

Chapter 2 Basics

Chapter 3 Just Type

Chapter 4 Copy Files and Sync Your Personal Data

Chapter 5 Phone

Chapter 6 Email, Text, Multimedia, and Instant Messaging

Chapter 7 Contacts, Calendar, and Other Personal Information

Chapter 8 Photos, Videos, and Music

Chapter 9 Web and Wireless Connections

Chapter 10 Documents

Chapter 11 Preferences

Chapter 12 Troubleshooting

Quick Links

Related Manuals for Palm Pre 2

Summary of Contents for Palm Pre 2

Table of Contents