SMA SUNNY WEBBOX Bluetooth Wireless Technology Installation Manual page 55

SMA America, LLC
No. Problem
4 The Sunny WebBox
is not sending any
data to the Sunny
Portal or the external
FTP server (the
"DATA UPLOAD"
LED is red)
or
The connection test
to Sunny Portal or to
the external FTP
server was not
successful.
5 Sunny Portal
registration was not
successful.
6 After an FTP
download, the
Internet Explorer
shows old Sunny
WebBox data.
Installation Guide
Cause
The data transfer is
incorrectly configured.
There is a fault in the
network.
Invalid data
The cache properties of
Internet Explorer contain old
data.
Rectification
• Check the settings of Sunny Portal or
FTP Push (see the Sunny WebBox
user manual).
• Perform a connection test.
• You must be registered for data
transfer to the Sunny Portal. Register
your Sunny WebBox in the Sunny
Portal (see the Sunny WebBox user
manual).
• Check the network settings of the
individual network components
(e.g., router, Sunny WebBox,
computer) and adjust them if
necessary.
• Check the network components for
defects or damage. Replace
defective or damaged parts in the
network.
• Perform a connection test.
• Perform a connection test (see the
Sunny WebBox User Manual).
• Use an FTP client to load the plant
data from the internal FTP server of
the Sunny WebBox.
SWebBox20-eng-IUS111411
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