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SMA America, LLC
11 Failure Search
11.1 General Troubleshooting for the Sunny WebBox
No. Problem
1
The Sunny WebBox
is not available via
the user interface.
or
The Sunny WebBox
cannot be found via
the Sunny WebBox
Wizard.
Installation Guide
Cause
The Sunny WebBox is not
connected to the network or
to the power supply.
Incorrect network settings of
the network components.
A firewall is blocking the
connection.
Defective or damaged
network components,
network cables or plug
connections.
Rectification
• Connect the Sunny WebBox with the
network cable directly to the
computer or the local network and
supply the Sunny WebBox with
power (see page 25).
• Use the Sunny WebBox Wizard for
commissioning.
• Check the network settings of the
computer with which you wish to
access the Sunny WebBox. Align the
network settings if necessary.
• Reset the Sunny WebBox (see page
48) and repeat the commissioning.
• Check the network settings for the
individual network components
(e.g., router, Proxy server, etc.).
Adjust the network settings if
necessary.
• Contact your network administrator.
• Deactivate the computer firewall or
enable the necessary connection.
• Replace the defective or damaged
parts in the network.
• Contact your network administrator.
SWebBox20-eng-IUS111411
Failure Search
53
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