SMA SUNNY WEBBOX User Manual
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SMA SUNNY WEBBOX User Manual

Device for plant monitoring
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Device for Plant Monitoring
SUNNY WEBBOX
User Manual
SWebBox-BA-US_en-34 | 98-0019234 | Version 3.4
CA
US

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  • Page 1 Device for Plant Monitoring SUNNY WEBBOX User Manual SWebBox-BA-US_en-34 | 98-0019234 | Version 3.4...
  • Page 3 All such warranties are expressly disclaimed. Neither SMA America, LLC nor its distributors or dealers nor SMA Solar Technology Canada Inc. nor its distributors or dealers shall be liable for any indirect, incidental, or consequential damages under any circumstances.

  • Page 4: Important Safety Instructions

    A warning describes a hazard to equipment or personnel. It calls attention to a procedure or practice, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the SMA equipment and/or other equipment connected to the SMA equipment or personal injury. Symbol...
  • Page 5 The product contains no user-serviceable parts. For all repair and maintenance, always return the unit to an authorized SMA Service Center. Before installing or using the product, read all of the instructions, cautions, and warnings in this manual.
  • Page 6 General Warnings SMA America, LLC SWebBox-BA-US_en-34 User Manual...

  • Page 7: Table Of Contents

    Nomenclature ........13 Sunny WebBox ....... . . 14 Safety .
  • Page 8 Configuring the Static Network Settings of the Sunny WebBox (Deactivating DHCP)......28 Connecting the Sunny WebBox to the Local Network .
  • Page 9 Plant Presentation in Sunny Portal ..... . . 46 9.2.1 Registering Sunny WebBox in Sunny Portal ......47 9.2.2 Activating/Deactivating Data Transmission to Sunny Portal .
  • Page 10 Updating via the user interface of the Sunny WebBox ....68 11.3 Stopping the Sunny WebBox ......69 11.4 Resetting the Sunny WebBox .
  • Page 11 17.1 Sunny WebBox........87 17.2...
  • Page 12 Table of Contents SMA America, LLC SWebBox-BA-US_en-34 User Manual...

  • Page 13: Information On This Manual

    1.1 Validity This manual is valid for the Sunny WebBox as of hardware version E1 and firmware version 1.53. 1.2 Additional information You will find further information on the Sunny WebBox in the download area of www.SMA-Solar.com: •...

  • Page 14: Sunny Webbox

    Thus, the Sunny WebBox helps to optimize PV plant yields. The Sunny SensorBox allows the operator to further expand his plant via the Sunny WebBox. The Sunny SensorBox records the environmental data relevant to performance monitoring at the PV plant.

  • Page 15: Safety

    3 Safety 3.1 Intended Use The Sunny WebBox is a data logger, that records, logs and makes available the data of a PV plant. The Sunny WebBox is suitable for monitoring PV plants of any size. • The data collected by the Sunny WebBox may deviate from the data provided by the electricity meter.
  • Page 16 • Ground yourself before working on the device. Damage of the device due to incorrect connection • The Sunny WebBox is only to be operated using the supplied plug-in power supply and in the voltage range intended for this. • Observe the technical data of the Sunny WebBox.

  • Page 17: Scope Of Delivery

    CD with Sunny WebBox Assistant User manual and quick reference guide for commissioning SD card — inserted into the SD card slot on the Sunny WebBox (only with the order option Sunny WebBox with SD card) Modem cable with RJ11 plug (only with the order option Sunny WebBox with analog modem, can no longer be ordered).

  • Page 18: Device Overview

    5  Device Overview SMA America, LLC 5 Device Overview 5.1 Type Label The type label clearly identifies the Sunny WebBox. The type label can be found on the back of the enclosure. Position Designation Explanation Serial No. Serial number of device...
  • Page 19 LED name Status Significance NETCOM flashing green The Sunny WebBox will transmit data to the Sunny Portal or to the FTP server via FTP Push. glowing green The most recent data transmission to Sunny Portal/ FTP push has been successful.

  • Page 20: Overview Of The Connection Area

    5.4 Overview of the LEDs on the Network Connection Position Status Significance Link Connection established No connection established Activity Connection established, no data is being sent or received flashing The Sunny WebBox is currently transmitting or receiving data No connection established SWebBox-BA-US_en-34 User Manual...

  • Page 21: Commissioning

    • The maximum permitted telephone cable length is 656 ft. (200 m). • The Sunny WebBox requires a socket-outlet with a grid voltage of 100 V ... 240 V (50 Hz/60 Hz). • Protect the Sunny WebBox from dust, wet conditions, corrosive substances and vapors.

  • Page 22: Connecting The Sunny Webbox Directly To The Computer

    6.3 Connecting the Sunny WebBox Directly to the Computer 1. Connect the Sunny WebBox with the blue network cable (crossover cable) to the computer (see ➀ ). The connection on the computer is normally indicated by the same symbol as the Sunny WebBox network connection.

  • Page 23: Configuring The Network Settings On The Computer

    2. Connect the plug-in power supply to the Sunny WebBox and plug it into the socket-outlet (see ➁ ). ☑ As soon as the "SYSTEM" and "POWER" LEDs glow green, the Sunny WebBox has started up and is ready for operation. The start-up procedure can take up to 90 seconds.
  • Page 24 – Delete any entries in the "Default gateway", "Preferred DNS server", and "Alternative DNS server" boxes. 9. Select [OK]. 10. In the "Local Area Connection Properties" window, select [OK]. ☑ The computer is set to the network settings of the Sunny WebBox. SWebBox-BA-US_en-34 User Manual...

  • Page 25: Windows Xp, Windows 2000

    – If Windows displays several LAN connections, there are probably several network connections installed on the computer. Ensure that you select the correct network connection, with which the computer is connected to the Sunny WebBox. If necessary, refer to the computer manual.

  • Page 26: Logging In To The Sunny Webbox For The First Time

    8. Select [OK]. 9. In the "Local Area Connection Properties" window, select [OK]. ☑ The computer is set to the network settings of the Sunny WebBox. 6.5 Logging in to the Sunny WebBox for the First Time The Sunny WebBox distinguishes between 2 user groups: user and installer.

  • Page 27: Configuring Sunny Webbox For The Local Network

    – If the page does not open, refer to Section 14. 3. Log in as "Installer". The default password for the installer is: "sma". ☑ The Sunny WebBox start page opens You can now configure the Sunny WebBox for the local network (see page 27).

  • Page 28: Using Dynamic Network Settings (Dhcp)

    2. In the "Obtain IP address" field, select the value "Static". 3. In the "IP address" field, enter the static IP address under which the Sunny WebBox is to be accessed in the local network (see Section 15.1 "Allocating an IP Address in a Local Network", page 79).

  • Page 29: Connecting The Sunny Webbox To The Local Network

    2. Remove the blue network cable (crossover cable). 3. Connect the Sunny WebBox directly to the remote terminal (e.g. router, switch or hub) of the local network using the red network cable (patch cable) (see ➀ ). The connection of the remote terminal is normally indicated by the same symbol as the Sunny WebBox network connection.

  • Page 30: Configuring The Sunny Webbox For Modem Operation

    Reset your computer to its original network settings so that it can be accessed over the local network whenever necessary (see Section 23). ☑ The user interface of the Sunny WebBox is now available via the new IP address or the URL http://WebBox"serial number" (see Section 7.1 "Logging in to the Sunny WebBox", page 38).

  • Page 31: Connecting The Sunny Webbox To The Telephone Network Via Modem Cable

    2. Connect the Sunny WebBox to the telephone connection. Insert the end of the modem cable into the RJ11 jack. ☑ Check whether the Sunny WebBox is connected to the telephone network. You can now configure the modem settings in the Sunny WebBox. User Manual...

  • Page 32: Configuring The Modem Settings For The Sunny Webbox

    6.9.1 Connecting the Sunny WebBox to a Sunny Central The Sunny WebBox is connected to the Sunny Central via Ethernet. Configure the Sunny WebBox for the local network and connect the Sunny WebBox directly to the remote terminal (e.g., router, switch or hub) of the Sunny Central via the red network cable (patch cable).

  • Page 33: Connecting The Sunny Webbox To The Rs485 Communication Bus

    6.9.2 Connecting the Sunny WebBox to the RS485 Communication Bus This section describes how to connect the Sunny WebBox to the RS485 communication bus. It is assumed that the Sunny WebBox is located at the end of the RS485 communication bus.
  • Page 34 6  Commissioning SMA America, LLC 5. Connect the insulated conductors to the plug connector. Observe the assignments of the insulated conductors in the RS485 communication bus. 6. Shorten unused insulated conductors flush with the cable sheath. 7. Place the plug on the bottom half of the cable enclosure and use the cable tie to fix the cable sheath to the bottom half of the cable enclosure.
  • Page 35 8. Press the upper half of the cable enclosure to the lower half of the cable enclosure and the plug until the terminals snap together. 9. Insert the plug connector into the "SMA COM" jack of the Sunny WebBox. 10. Check whether jumpers are connected to "J1B"...

  • Page 36: Mounting The Sunny Webbox (Wall Or Top-Hat Rail)

    • Mounting the Sunny WebBox on a top-hat rail Note the serial number Before mounting the Sunny WebBox, note the serial number on the type label. You will require the serial number later to call up the user interface. Mounting the Sunny WebBox on the wall 1.
  • Page 37 (6 mm) between the screw head and the wall. 6. Hook the Sunny WebBox onto the screws. ☑ The Sunny WebBox is now mounted on the wall. Mounting the Sunny WebBox on the top-hat rail 1. Hook the two lower brackets of the Sunny WebBox onto the lower edge of the top-hat rail.

  • Page 38: Logging In And Out Of The Sunny Webbox

    If the page does not open, refer to Section 14. 3. If you are using static network settings for the Sunny WebBox, enter the static IP address of the Sunny WebBox in the address bar and press Enter. If you have forgotten the IP address of the Sunny WebBox, see Section 15.2.

  • Page 39: Logging Out Of The Sunny Webbox

    7.2 Logging out of the Sunny WebBox Always log out from the Sunny WebBox when you finish work on the Sunny WebBox. To do so, select "Logout" on the user interface or at the top right, or click [Logout] in the "Home" menu. Closing your Internet browser will not log you out of the Sunny WebBox.

  • Page 40: Operation

    The navigation bar is always available. The submenu changes depending on which main menu item is selected. On the start page of the Sunny WebBox, there is an overview of the current output, the previous daily yield, and the previous total yield of all the connected inverters.

  • Page 41: Explanation Of The Status Symbols

    This section explains the meanings of the various status symbols in the web interface of the Sunny WebBox. The symbol of a Sunny Boy appears in each of the following examples. The Sunny WebBox user interface shows other devices in the PV plant with corresponding symbols.

  • Page 42: Structural View And Device View

    8  Operation SMA America, LLC 8.1.3 Structural View and Device View In the structural view and the device view, you can call up additional data under "Plant > Devices": Structural View In the structural view, the user interface shows the devices in the order in which they are connected to the data bus.

  • Page 43: Overview According To Device Type

    SMA America, LLC 8  Operation 8.1.4 Overview According to Device Type In the device view, the window on the right provides an overview of all devices in a group. To view all the devices of a specific type, select the device type in the device view.

  • Page 44: Detect Devices

    3. Select a device in the device view or structural view. 4. Select the "Parameters" tab. ☑ The Sunny WebBox lists all the parameters that can be changed on the selected device. The displayed parameters depend on the selected device The displayed parameters depend on the device you selected and can vary significantly between the product ranges (e.g.

  • Page 45: Displaying The Event Report

    3 in order to set the parameters for further devices. 8.4 Displaying the Event Report The event report provides a log of the various events that occur in both the Sunny WebBox and the devices connected to the Sunny WebBox. For example, information on file uploads to Sunny Portal or errors, warnings or other information regarding the connected devices can be stored in the event report by the Sunny WebBox.

  • Page 46: Managing Plant Data

    The Sunny WebBox transmits the data to Sunny Portal with the next data upload. If the ring buffer is full, the Sunny WebBox will overwrite the oldest data. The time the ring buffer can bridge depends on the device type and number of detected devices.

  • Page 47: Registering Sunny Webbox In Sunny Portal

    13. Select [Register] in the "Last Sunny Portal registration" field. The Sunny Portal password will be sent to the entered e-mail address. ☑ The Sunny WebBox data transmission to Sunny Portal is configured. On the "WebBox > Info" page, you can see when the Sunny WebBox last successfully transmitted data. User Manual...

  • Page 48: Activating/Deactivating Data Transmission To Sunny Portal

    ☑ This setting activates or deactivates data transmission to Sunny Portal. 9.2.3 Adjusting the Plant Identifier for Sunny Portal Sunny Portal identifies your Sunny WebBox via the plant identifier. In the following cases, you must adjust the plant identifier in the Sunny WebBox: •...

  • Page 49: Accessing The Sunny Webbox Via Sunny Portal

    Every time the Sunny WebBox connects with Sunny Portal, Sunny Portal saves the current address of the Sunny WebBox or the router to which the Internet connection is established. If your router is configured accordingly, you can access your Sunny WebBox via Sunny Portal.

  • Page 50: Integrated Ftp Server

    9.3 Integrated FTP Server The Sunny WebBox is equipped with an integrated FTP server. The FTP server allows you to access CSV files or compressed XML files. In order to use the FTP server, you must first assign the respective read and write access rights for the FTP server on the Sunny WebBox.

  • Page 51: Ftp Push Function

    You can also test the FTP push function using an FTP server installed locally on your computer. To learn how to install a local FTP server and use it to test the Sunny WebBox FTP push function with a local FTP server, refer to the Technical Information "Configuring a Local FTP Server".

  • Page 52: Testing The Ftp Push Function

    Info.xml File", page 81) on your FTP server. The content of the test file must match the data of your Sunny WebBox. – FTP connection test failed: check the configuration of your FTP server and the Sunny WebBox. If necessary, you must adjust settings of the FTP server and the Sunny WebBox.

  • Page 53: Saving Recorded Data On An Sd Card

    SD card. The Sunny WebBox saves data to a specific file folder on the SD card. The name of the file folder is "WebBox_[SerialNumber]". "[SerialNumber]" designates the serial number of the respective Sunny WebBox.

  • Page 54: Setting Data Compression

    Sunny WebBox simply averages the data over a defined time period. Averaged data takes up less memory space in the Sunny WebBox. 1. Select "WebBox > Recording" in the user interface. 2. In the "Averaging over" field, select the time period over which the Sunny WebBox is to calculate the average. 3. Select [Save].

  • Page 55: Settings

    SMA America, LLC 10  Settings 10 Settings 10.1 System 10.1.1 Setting the Date and Time 1. Select "WebBox > Settings > System" in the user interface. 2. Select [Change] in the "Time zone (UTC offset)" field. ☑ The "Date / Time / Time zone settings" window opens.

  • Page 56: Setting The Communication Type Of The Pv Plant

    3. If "SMA-COM" is selected, click [Save] and continue with Section 10.2.1. If "ETHERNET" is selected, click [Save] and continue with Section 10.2.2. 10.2.1 Setting SMA-COM If the devices of your PV plant are to communicate with the Sunny WebBox via SMA-COM, you must configure this communication method. Data transmission protocols SMA inverters use proprietary protocols for data transmission.

  • Page 57: Setting Ethernet

    ☑ The PV plant communication has been set. 10.2.2 Setting ETHERNET If the devices of your PV plant are to communicate with the Sunny WebBox via Ethernet, you must configure this communication method. 1. On the "PV subnet mask" of the user interface, enter the subnet mask of the communication bus of the central inverter page.

  • Page 58: Modbus Configuration

    2. In the field "Virtual public HTTP port", enter the port enabled in the router for HTTP access. This port allows the web server of the Sunny WebBox to be accessed via the Internet. 3. In the "Webserver port" field, enter the port via which the web server of the Sunny WebBox can be accessed.

  • Page 59: Modem Configuration

    Adjust further settings. "no" The Sunny WebBox cannot be accessed via a dial-up connection. 3. Enter the IP address at which the Sunny WebBox can be accessed via a dial-up connection in the "IP address" field. 4. Select [Save]. ☑ Whether the Sunny WebBox can or cannot be accessed via a dial-up connection will depend on the settings.

  • Page 60: Strength Of Passwords

    "very unsafe", "unsafe", "adequate", "safe" and "very safe". Only select passwords with a security quality level that is at least "safe". 5. Select [Save]. ☑ The new password will be active the next time you log into the Sunny WebBox. SWebBox-BA-US_en-34 User Manual...

  • Page 61: Sma Grid Guard

    SMA Grid Guard password. In order to change SMA Grid Guard parameters, you will need to be logged in as an installer and you will need your personal SMA Grid Guard password, which you can obtain from SMA. The application form for the personal access code is available in the download area at www.SMA-Solar.com, in the "Certificate"...

  • Page 62: Retrieving Or Requesting Data From The Device Memory

    SMA inverters of the type Sunny Backup. The Sunny WebBox allows you to retrieve data from the memory of devices that are supported and have been detected by the Sunny WebBox. This data can either be retrieved automatically or requested manually.

  • Page 63: Manually Requesting Data From The Error Or Event Memory

    10.10.1 Information on Notification in Case of Error The Sunny WebBox can notify you by e-mail when an error event occurs. An Internet connection is required for this feature. This allows you to react rapidly to failures in your PV plant and minimize downtime.

  • Page 64: Enabling/Disabling Active Notification In Case Of Error

    – User name and password for your e-mail account 8. Click [test]. ☑ The Sunny WebBox sends a test e-mail to the specified e-mail address. If you do not receive the test e-mail, check the spam folder of your e-mail inbox and the local network settings (see page 27).

  • Page 65: Service Functions

    11.1.1 Information on the Firmware Update for the Sunny WebBox You have the option of updating the Sunny WebBox firmware. The firmware can be updated with or without access to the Internet. When the Sunny WebBox firmware is updated, all the settings and data will be saved.

  • Page 66: Updating Firmware Via An Sd Card

    5. Check whether the Sunny WebBox is accessible via the user interface. 6. If the Sunny WebBox can be accessed via the user interface, you can remove the SD card. If the Sunny WebBox cannot be accessed via the user interface, do not remove the SD card.

  • Page 67: Updating The Firmware Via The User Interface Of The Sunny Webbox

    5. Select the desired update file and click [Open]. 6. Click [Upload] in the "Manual Update" field. ☑ The Sunny WebBox uploads the file and saves it to the inserted SD card. The Sunny WebBox then restarts automatically and installs the firmware update. If the firmware update was successful, you can find the new firmware version under "WebBox >...

  • Page 68: Updating Via An Sd Card

    6. Click [Upload] in the "Manual Update" field. ☑ The Sunny WebBox uploads the file and saves it to the inserted SD card. The Sunny WebBox then installs the update. If the update was successful, you can find the new version of the device profiles under "WebBox >...

  • Page 69: Stopping The Sunny Webbox

    ☑ The Sunny WebBox has been stopped. 11.4 Resetting the Sunny WebBox During resetting, specific Sunny WebBox settings are reset to the factory setting. If you only wish to restart the Sunny WebBox without resetting the settings, see Section 11.3.
  • Page 70 ☑ The Sunny WebBox will now start with the factory settings. Resetting the Sunny WebBox using the reset button Starting from Sunny WebBox version E1, the hole for the Reset button is found on the rear panel of the Sunny WebBox under the upper left foot.

  • Page 71: Deleting Device Descriptions

    2. Select "WebBox > Info" in the user interface. 3. Select [Delete device descriptions]. ☑ The unit descriptions of all devices will be erased. When the Sunny WebBox is restarted, all unit descriptions will be detected again automatically. User Manual...

  • Page 72: Maintenance And Care

    • Protect the Sunny WebBox from wet conditions. • To clean the Sunny WebBox, only use a lightly dampened cloth to prevent the penetration of moisture. If there is a considerable amount of dirt, you can also use a mild, non-abrasive, non-corrosive cleaning agent.

  • Page 73: Decommissioning

    3. Disconnect the DC plug connector of the plug-in power supply from the Sunny WebBox. 4. If the Sunny WebBox is connected directly to a computer or a local network via the Ethernet connection, disconnect the Ethernet cable from the Sunny WebBox.

  • Page 74: Troubleshooting

    Check the network cable and all the connections of the Sunny WebBox and the computer. You cannot find the Incorrect network settings of the Use the Sunny WebBox Assistant for Sunny WebBox via the network components.
  • Page 75 Sunny WebBox. Note that this can lead to loss of collected plant data. The user interface The Sunny WebBox could not...
  • Page 76 RS485 cabling diagram for information on how the cables should be connected to the RS485 communication bus. Make sure the RS485 cable is properly connected to the Sunny WebBox. Check all connections (see Section 6.9.2 "Connecting the Sunny WebBox to the RS485 Communication Bus", page 33).
  • Page 77 Function", page 51). Check whether the server port is set to the correct value (see Section 9.4 "FTP Push Function", page 51). Test the Sunny WebBox FTP push function (see Section 9.4 "FTP Push Function", page 51). After an FTP download, Given the way Microsoft...
  • Page 78 Sunny WebBox and Sunny Boy Control. It does not have to take other devices into consideration. If more than one master is...

  • Page 79: Appendix

    15.2 Determining the Network Settings of the Sunny WebBox With the following steps you can determine the current network settings of the Sunny WebBox. You can then configure your computer to allow you to access the Sunny WebBox again (see Section 6.4 "Configuring the Network Settings on the Computer", page 23).

  • Page 80: Structure Of The Config.xml File

    Displays "true" when DHCP use is enabled and "false" when DHCP use is disabled. IP Address The IP address of the Sunny WebBox as configured by the user or obtained from the DHCP server. SubNetMask The subnet mask of the Sunny WebBox as configured by the user or obtained from the DHCP server.

  • Page 81: Structure Of The Info.xml File

    SerialNumber Sunny WebBox serial number. MacAddress Hardware address of the Sunny WebBox. Created Time of the FTP push connection test Version The current firmware version of the Sunny WebBox OSVersion Version of the Sunny WebBox operating system User Manual SWebBox-BA-US_en-34...

  • Page 82: Structure Of An Xml Data File

    15  Appendix SMA America, LLC 15.5 Structure of an XML Data File <?xml version="1.0" encoding="utf-8"?> <WebBox> <Info> <Created>2010-02-10T01:37:04</Created> <Culture>de</Culture> </Info> <MeanPublic> <Key>WR38-006:2000333615:Ipv</Key> <First>10.360</First> <Last>20.225</Last> <Min>10.360</Min> <Max>20.225</Max> <Mean>14.425071</Mean> <Base>14</Base> <Period>900</Period> <TimeStamp>2010-06-23T16:30:38</TimeStamp> <MeanPublic> (...) </MeanPublic> </WebBox> Description of the XML tags Setting...

  • Page 83: Information On Your Internet Browser

    Time stamp, at which the average was calculated 15.6 Information on Your Internet Browser In order to be able to call up the Sunny WebBox user interface, you need a current Internet browser. You can use the standard settings of your Internet browser.

  • Page 84: Accessing Sunny Webbox Via Integrated Analog Modem

    ☑ IPv6 is activated. 15.8.1 Accessing Sunny WebBox via Integrated Analog Modem This section describes how to access your Sunny WebBox from any computer with a modem via the integrated modem. The computer must be equipped with an analog modem or an ISDN modem with CAPI driver.
  • Page 85 9. Select [Next]. ☑ The "Internet account information" window opens. 10. Enter "User name" (either "User" or "Installer"). The user group selection does not affect the access rights to the Sunny WebBox. 11. Enter the password. 12. Select [Next]. ☑ A summary of the selections you have made appears.

  • Page 86: Accessories

    16 Accessories 16.1 SD cards In addition to the internal ring buffer, you can also store data collected by the the Sunny WebBox on an SD card. Order number for SD card with 1 GB of memory: SD-Card 1 GB Order number for SD card with 2 GB of memory: SD-Card 2 GB 16.2 RS485 Data Cable...

  • Page 87: Technical Data

    RS485 radio range 3,937 ft. (1,200 m) Ethernet radio range 328 ft. (100 m) *For earlier versions of the Sunny WebBox, it was possible to optionally order an analog modem. Other Languages for the software user interface German, English, French, Italian, Spanish,...

  • Page 88: Plug-In Power Supplies

    17  Technical Data SMA America, LLC 17.2 Plug-in Power Supplies CINCON, TRG30R 120, TRG30R 120V Mechanical Data Width x height x depth ⁄ in. x 2 ⁄ in. x 1 ⁄ (107.8 mm x 57.5 mm x 33.5 mm) Weight ⁄...

  • Page 89: Compliance Information

    RENs of all the devices does not exceed five. You will find the REN on the type label of the Sunny WebBox if the WebBox has been ordered with analog modem.

  • Page 90: Contact

    19  Contact SMA America, LLC 19 Contact If you have technical problems concerning our products, contact the SMA Service Line. We need the following data in order to provide you with the necessary assistance: • Operating system of your computer •...

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