SMA Sunny WebBox Quick Reference Manual

D
ConFIGURInG WITH THE SUnnY WEBBoX ASSISTAnT
ConFIGURE THE SUnnY WEBBoX
Choose the Sunny WebBox to be configured.
Select [Configure the WebBox].
The Sunny WebBox Assistant will guide you through the basic settings of the Sunny WebBox.
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Follow the instructions in the Sunny WebBox Assistant.
Sunny WebBox Login
Installation Type
System Settings
network Settings
Data Settings
Summary and Transfer of the
Sunny WebBox Configuration
ConTACT
If you encounter technical problems with the Sunny WebBox or the Sunny WebBox Assistant,
please contact us via the SMA Service Line. The following information is required in order to
provide you with the necessary assistance:
• Operating system of your computer
• Sunny WebBox firmware version
• Software version of the Sunny WebBox Assistant
• Type of communication interface between Sunny WebBox and the inverters
SMA Solar Technology America, LLC
6020 West Oaks Blvd, Ste 300
Rocklin, CA 95765
Tel. +1 916 625 0870
Tel. +1 877-MY SMA TECH
Tel. +1 877 697 6283
(Toll free, available for USA, Canada and
Puerto Rico)
Fax +1 916 625 0871
Service@SMA-America.com
www.SMA-America.com
SMA Solar Technology Canada Inc.
2425 Matheson Blvd. E
8th Floor
Mississauga, ON L4W 5K5
Canada
Tel. +1 877 506 1756
(Toll free in Canada)
Info@SMA-Canada.ca
www.SMA-Canada.ca
Device for Plant Monitoring
SUnnY WEBBoX
Quick reference guide for commissioning
SWebbox-SE-eng-BUS115012 | 98-0029012 | Version 1.2

TRoUBLESHooTInG

The "POWER" LED is not lit.
• The Sunny WebBox is not receiving power. Check the power connections for the Sunny WebBox.
The "SYSTEM" LED is permanently red.
• To restart the Sunny WebBox, remove the plug-in power supply from the socket-outlet, wait a few
minutes, and reinsert it.
• If the problem was not solved with a restart, please contact the SMA Service Line.
The Sunny WebBox is not making a connection via the DSL router.
The DSL routers of some manufacturers can be disconnected when the DSL router switches to energy
saving mode.
• Disable the energy saving mode of the DSL router.
• Use the "LAN 1" port of the DSL router since the energy saving mode for this port is usually disabled
by default.
The Sunny WebBox Assistant does not open.
Error message: http://localhost:4145/s/init
• There is no standard Web browser set up on your operating system. Set up a standard Web browser
on your operating system. If necessary, refer to the help section of your operating system.
• There is no Web browser installed. Install a supported Web browser on your operating system.
The Sunny WebBox Assistant does not find the Sunny WebBox.
• IPv6 may not be supported by other network components (e.g. proxy server, WLAN router). Connect
the Sunny WebBox directly to the computer with the blue network cable and repeat the search.
• The Sunny WebBox is on another network and cannot be accessed. Connect the Sunny WebBox
directly to the computer with the blue network cable and repeat the search.
• A firewall is blocking the connection to the Sunny WebBox. Deactivate the firewall during
commissioning or enable the necessary connection (protocols: HTTP, UDP on Port 80). If necessary,
refer to the help section of the firewall. Repeat the search.
IPv6 cannot be activated in Windows XP.
• You need administration rights on your computer in order to activate IPv6. After the activation of IPv6,
restart the computer and start the Sunny WebBox Assistant again.
• Activate IPv6 manually in Windows XP SP2 (see the Sunny WebBox user manual).
CA US