Appendix A Technical Information; Troubleshooting; Updating The Software - Teldat Connect-FW5G Installation Manual

Teldat S.A.

Appendix A Technical Information

A.1 Troubleshooting
The following table can help you solve problems when installing the device. If you cannot resolve the issue, please
contact your dealer for more information.
Symptom
None of the LEDs light up on
the router.
You have forgotten the router's
access password.
The LAN connector LED never
lights up.
The WAN connector LED never
lights up.
The Wi-Fi LED never lights up in
green.
The Cell LED never lights up.
The Cloud LED never lights up
in green.
A.2 Updating the software
The Teldat Connect-FW5G router can be updated to new versions. Please contact your dealer for further details on
new releases.
There are several ways to update a Teldat router. For further information, please see manual: "Teldat Dm748-I Soft-
ware Updating" .
The software required to update Teldat routers is supplied in a format known as distribution, which contains all the
files needed to update your device and in-depth information on their content.
The embedded access point (if available) can also be updated to new versions. Please contact your dealer for further
details on new releases for the embedded access point.
Teldat Connect-FW5G
Solution
Check the power supply to the router (power source, ON/OFF switch, main power
outlet).
Ignore the configuration through the RST button (as explained in the relevant sec-
tion).
Check the Ethernet cable and the connection to the network.
For further information, please see manual: "Teldat Dm709-I LAN Interfaces" .
Check the Ethernet cable and the connection to the network.
Check the appropriate license is available for use.
For further information, please see manual: "Teldat Dm709-I LAN Interfaces" .
Check the router configuration and that of the remote station(s).
For further information, please see manual: "Teldat Dm771-I WLAN Interfaces" .
If the device has a cellular interface, check the SIM installation, PIN setting and
network configuration: APN and Authentication parameters.
For further information, please see manual: "Teldat Dm781-I Cellular Interface " .
Check if the server configuration has a valid management endpoint configured
(feature management platform).
For further information, please see manual: "Teldat Dm830-I MNGPLAT feature" .
Technical Information
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