Nortel CallPilot User Manual page 82

82 Chapter 6 Using CallPilot system utilities
CallPilot services
The Service Name pane shows the status of services from a CallPilot
perspective. The status shown in the operating system Services control
panel may state that a service is running, but it may not actually be fully
running or in service from a CallPilot perspective. Refer to the System
Monitor tool Channel Monitor tab for the true status.
The services listed under Service Name should be either running or in full
service when CallPilot is functioning optimally. If any CallPilot services are
stopped, investigate the cause of this. Call Nortel technical support for
assistance.
The critical services that are needed for basic CallPilot call answering are
listed in the following table. For your reference, the equivalent names as
they appear in the Windows Control Panel are also listed.
CallPilot SystemMonitor
CTMS Service
Telephony (TAPI)
MCE SLEE
MCE Notification
MAS Notification
MAS CCR
MAS BCR
SQL Anywhere
MAS MltmediaCache
MAS MltmediaVol1
MAS MltmediaVol102(TRP
only)
MAS MltmediaVol103 (TRP
only)
MAS Rsrc. Pckg. 1
DSPs
In the DSP pane, each DSP is represented in a separate row. Each box in
the row is one DSP channel or multimedia channel. Click the Legend/Help
tab to view descriptions of the multimedia channel icons.
Copyright © 2007, Nortel Networks
.
Note: While any stopped services should be investigated, some
services are not critical. CallPilot may continue to handle call processing
even with some services stopped.
Nortel CallPilot
201i Server Maintenance and Diagnostics
NN44200-705 01.01 Standard
5.0 23 February 2007
Windows Control Panelequivalent
CTMS Server
Telephony Service
CallPilot SLEE Service
CallPilot MWI Service
CallPilot Notification Service
CallPilot Call Channel Router
CallPilot Blue Call Router
Adaptive Server Anywhere - %ComputerNam
e%_SQLANY
CallPilot Multimedia Cache
CallPilot Multimedia Volume 1
CallPilot Multimedia Volume 102 (TRP only)
CallPilot Multimedia Volume 103 (TRP only)
CallPilot Resource Package1
Nortel Networks Confidential