Chapter 4 Using The Operating System Online Diagnostic Tools33; Viewing Event Logs - Nortel CallPilot User Manual

34 Chapter 4 Using the operating system online diagnostic tools
TCP/IP diagnostics
this chapter describes the following TCP/IP diagnostic tools:
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These utilities help you to verify network connectivity. They help you to
thoroughly test the network interface and isolate any configuration problems.
Network connectivity is essential to CallPilot operation.

Viewing event logs

Introduction
When the server startup cycle is complete, and if the CallPilot server has
been configured (refer to the CallPilot <switch model> and CallPilot Server
Configuration guide for your switch and server), the HEX display should
show PASS, and messages in dialog boxes on the monitor indicate that
CallPilot is ready to accept calls.
If the hex display shows FAIL, CRI, MAJ, MIN, or FAIL or one or more error
messages appears on the monitor, an event (such as a warning, error, or
information display) has occurred. To determine what happened, you can
use the following:
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Copyright © 2007, Nortel Networks
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ipconfig
ping
tracert
arp
nbtstat
netstat
operating system Event Viewer on the 201i server (see
operating system Event Viewer" (page
CallPilot Event Browser or Alarm Monitor in CallPilot Manager
For more information, do one of the following:
— See "Alarm Monitor" (page
— Refer to the CallPilot Administrator's Guide (NN44200-601).
Note: The Event Browser and Alarm Monitor include online Help for
events, which may help you to resolve the problem. If you cannot log on
to the CallPilot system using a Web browser due to server problems,
then use the operating system Event Viewer.
Nortel CallPilot
201i Server Maintenance and Diagnostics
NN44200-705 01.01 Standard
5.0 23 February 2007
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47).
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"To use the