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Troubleshooting/FAQs
13.1
General problems
This chapter provides you with tips on how to locate and troubleshoot common problems.
Problem
The device is not
operational.
The monitor remains
dark.
The mouse pointer
does not appear on
the screen.
Wrong time and/or
date on the PC.
Although the BIOS
setting is OK, the time
and data are still
wrong.
USB device not
responding
SIMATIC IPC427C
Operating Instructions, 04/2009, A5E02414743-01
Possible cause
There is no power supply
to the device.
The monitor is switched
off.
The monitor is in
"powersave" mode.
The brightness button has
been set to dark.
The power cord or the
monitor cable is not
connected.
The mouse driver is not
loaded.
The mouse is not
connected.
The backup battery is
dead.
Operating system does
not support the USB port.
The operating system
does not have a suitable
driver for the USB device.
To correct or avoid error
Check if the power switch is set to ON.
Switch on the monitor.
Press any key on the keyboard.
Set the monitor brightness button to obtain more light. For detailed
information, refer to the monitor operating instructions.
Check whether the power cord has been properly connected to
•
the monitor and to the system unit or to the grounded shockproof
outlet.
Check whether the monitor cable has been properly connected to
•
the system unit and to the monitor.
If the monitor screen still remains dark after you have performed
these checks, please contact your technical support team.
Check whether the mouse driver is properly installed and present
when you start the application program. For more detailed
information, refer to the manuals for the mouse or application
programs.
Check whether the mouse cord is properly connected to the system
unit. If you use an adapter or extension on the mouse cable, also
check the connectors.
If the mouse pointer still does not appear on the screen after you
have performed these checks and measures, please contact your
technical support team.
Press <F2> within the boot sequence to open BIOS Setup.
•
Set the time and date in the setup menu.
•
In this case, please contact your technical support team.
No remedy.
Install a suitable driver; the correct driver can often be downloaded
from the homepage of the device's manufacturer.
The EWF for Windows Embedded Standard 2009 must first be
disabled for this purpose.
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