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Network problems
See this section to resolve issues related to networking.
• "Could not log in using LDAP account with SSL enabled" on page 221
Could not log in using LDAP account with SSL enabled
Complete the following steps until the problem is resolved:
1. Make sure that the license key is valid.
2. Generate a new license key and log in again.
Observable problems
See this section to solve observable problems.
• "The server immediately displays the POST Event Viewer when it is turned on" on page 221
• "Server is unresponsive (POST is complete and operating system is running)" on page 221
• "Server is unresponsive (cannot press F1 to start System Setup)" on page 222
• "Voltage planar fault is displayed in the event log" on page 222
• "Unusual smell" on page 222
• "Server seems to be running hot" on page 222
• "Cracked parts or cracked chassis" on page 223
The server immediately displays the POST Event Viewer when it is turned on
Complete the following steps until the problem is solved.
1. Correct any errors that are indicated by the light path diagnostics LEDs.
2. Make sure that the server supports all the processors and that the processors match in speed and
cache size.
You can view processor details from system setup.
To determine if the processor is supported for the server, see
serverproven/index.shtml
3. (Trained technician only) Make sure that processor 1 is seated correctly
4. (Trained technician only) Remove processor 2 and restart the server.
5. Replace the following components one at a time, in the order shown, restarting the server each time:
a. (Trained technician only) Processor
b. (Trained technician only) System board
Server is unresponsive (POST is complete and operating system is running)
Complete the following steps until the problem is solved.
• If you are in the same location as the server, complete the following steps:
1. If you are using a KVM connection, make sure that the connection is operating correctly. Otherwise,
make sure that the keyboard and mouse are operating correctly.
2. If possible, log in to the server and verify that all applications are running (no applications are hung).
3. Restart the server.
4. If the problem remains, make sure that any new software has been installed and configured correctly.
5. Contact your place of purchase of the software or your software provider.
.
https://static.lenovo.com/us/en/
.
Chapter 5
Problem determination
221
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