Calls Into A Phone Pool - Multitech TalkAnytime TA410 User Manual

Click-to-talk media server
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TalkAnytime Quick Start Instructions
Example Types. We will show a configuration of TalkAnytime settings that allows 3 different types of calls:
(a) calls into a phone pool,
(b) calls directed to specific individual phones through an IVR (a voice recording device connected
to a PBX and that plays a recorded message and allows callers to dial different extensions with
DTMF signals from phone or keypad), and
(c) calls by a trusted party into an institutional PBX and out into the local public phone system
(PSTN).

Calls into a Phone Pool

User-A Calls Sales Department. The drawing below shows a call coming into the Whirlygig Sales
Department from a prospective customer. The PBX is set up to 'hunt' among a group of extensions allotted
to the Sales Department. The TalkAnytime unit directs calls originating through the Whirlygig web server
to the PBX and into the phone pool of sales representatives.
The main settings of the TalkAnytime Configuration Program, Phonebook, and web server URL that are
required to implement this capacity are shown in the second drawing below.
Home PC User A
Call
starts
here.
Internet
Multi-Tech Systems, Inc.
Whirlygig Gadget
Company Offices
Path of Call
Ethernet LAN
Web Server
Comblasticator
Customer
Service
Dept.
TalkAnyTime User Guide
65.129.90.200
IVR
x7301
x8651
Specialist
x8652
Zanfraditron
Sales
Specialist
x8653
Fridnorpulizer
Specialist
x8654
Gronplostramax
Specialist
System Examples
Talk
FXO
Anytime
FXO
FXO
TA410
FXO
PBX is
set to 'hunt'
among
PBX
extensions
7300-7399.
717-
466-0000
PSTN
x7302
x7303
Dept.
28

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