Multitech FaxFinder FF240-IP Administrator's Manual
  1. Manuals
  2. Brands
  3. Multitech Manuals
  4. Server
  5. FaxFinder FF240-IP
  6. Administrator's manual

Multitech FaxFinder FF240-IP Administrator's Manual

Fax server
Hide thumbs Also See for FaxFinder FF240-IP:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual
®
FaxFinder
Fax Server
FF240-IP Administrator Guide

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the FaxFinder FF240-IP and is the answer not in the manual?

Questions and answers

Related Manuals for Multitech FaxFinder FF240-IP

Summary of Contents for Multitech FaxFinder FF240-IP

  • Page 1 ® FaxFinder Fax Server FF240-IP Administrator Guide...
  • Page 2 Contacting Multi-Tech Knowledge Base The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit http://www.multitech.com/kb.go. Support Portal To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com.

  • Page 3: Table Of Contents

    CONTENTS Contents Product Overview ..............................9 Product Overview................................9 Package Contents................................9 Safety Warnings ................................9 Lithium Battery ................................9 Ethernet Ports ................................10 Specifications ................................10 FaxFinder Power Draw ..............................11 Fax File Types ................................11 Requirements................................11 Fax Routing Overview ..............................12 Inbound Routing ...............................
  • Page 4 CONTENTS Printer Fields ................................25 Adding a Network Share (Optional)..........................26 Network Share Fields ..............................26 Using a Server Certificate ............................26 Upload a Server Certificate ............................26 Generating a Server Certificate..........................27 Server Certificate Fields ............................27 Adding Individual Users .............................. 27 User Fields.................................
  • Page 5 CONTENTS Importing Global or Personal Contacts........................46 Exporting a Contact List ............................48 Deleting Global or Personal Contacts ........................48 Editing Contacts ................................ 48 Groups..................................48 Using Groups to Organize Contacts .......................... 48 Adding a Global or Personal Group ......................... 48 Deleting Global or Personal Group ..........................
  • Page 6 CONTENTS Enabling Outbound Fax Approval ..........................59 Removing Approvers..............................59 Enabling the Outbound Approval Report ........................ 59 Configuring Store & Forward Fax (T.37) ........................60 Store & Forward (T.37) Parameters.......................... 60 Adding Additional Hosts............................61 Configuring SNMP ............................... 61 Viewing Available MIBs............................. 61 Configuring SNMP Version 1 and 2C ........................
  • Page 7 CONTENTS Cover Page Troubleshooting ............................76 FaxFinder Fax Client Software for Windows and Mac .................... 78 FaxFinder Client for Windows............................. 78 Installing FaxFinder Client Software on Windows ....................78 FaxFinder Printer Usage Rights ..........................80 FaxFinder Client for Mac............................. 80 Installing FaxFinder Client Software on a Mac ......................
  • Page 8 CONTENTS Configuring Active Directory for Use with FaxFinder ....................95 FaxFinder Server Settings............................95 Registering Schema Snap-in............................97 Creating Custom Attributes ............................97 Custom Attribute Settings............................99 Creating a Custom Class ............................. 99 Adding Custom Class to User Class ........................... 102 User Attributes Management ...........................

  • Page 9: Product Overview

    PRODUCT OVERVIEW Product Overview Product Overview FaxFinder IP provides distributed faxing capabilities through an IP telephone system, allowing companies to provide fax services to remote offices and field sales people. FaxFinder converts inbound faxes to PDF or TIFF files and delivers them to a recipient's inbox, a network folder, or a network printer. Users can send outbound faxes through a fax client, web browser, or the print function of other applications.

  • Page 10: Ethernet Ports

    PRODUCT OVERVIEW Ethernet Ports CAUTION: Ethernet ports and command ports are not designed to be connected to a public telecommunication network. Ports Ethernet CAUTION: Les ports Ethernet et de commande ne sont pas conçus pour être raccordés à un réseau de télécommunications public.

  • Page 11: Faxfinder Power Draw

    PRODUCT OVERVIEW The difference in maximum size allowed is due to the data encoding for T.37, the client software, and API attachments. FaxFinder Power Draw FaxFinder power draw at 12 volts. Typical Maximum Peak Current (AMPS) 0.870 0.955 15.40 Watts 10.65 11.65 Multi-Tech Systems, Inc.

  • Page 12: Fax Routing Overview

    PRODUCT OVERVIEW ■ Static IP address FaxFinder does not support automatically assigned IP addresses via DHCP. FaxFinder is set from the factory with an IP address of 192.168.2.1 (netmask 255.255.255.000). ■ Ethernet and RJ-45 Cable You need to know if your Ethernet equipment has a simple traditional switch or hub, a managed V-LAN switch that is IP address aware (and will block traffic that is not from its configured subnet), or a port on a network enabled device (such as a PBX or router) with controls that are similar to a managed switch.
  • Page 13 PRODUCT OVERVIEW ® FaxFinder Fax Server FF240-IP Administrator Guide...

  • Page 14: Hardware And Installation

    HARDWARE AND INSTALLATION Hardware and Installation Connectors and LEDs by Model FaxFinder FF240-IP Connectors Connector Descriptions Label Description +12V Power receptacle for provided power cord. CONSOLE DE-9 connection for serial access and control of the FaxFinder. Not used at this time.

  • Page 15: Before Installing Faxfinder

    HARDWARE AND INSTALLATION Before Installing FaxFinder Disable Call Waiting on lines or PBX ports to be used with FaxFinder. FaxFinder does not support Call Waiting. The Call Waiting beep causes fax communication errors. Mounting FaxFinder (Optional) The FaxFinder 240-IP is a table-top unit that can be rack-mounted. Mounting kits can be purchased separately. When installing the unit in a closed or multi-unit enclosure, follow the recommended installation defined by the enclosure manufacturer.
  • Page 16 HARDWARE AND INSTALLATION Figure 1 Secure the bracket piece shown in Figure 2 to the bottom of FaxFinder's right side using two provided screws. Figure 1 Part B shows how to position the bracket piece. Figure 2 Use two screws to attach the second bracket piece (Figure 3) to the posts on the first bracket as shown in Figure 1 Part C.
  • Page 17 HARDWARE AND INSTALLATION Figure 3 Figure 4 Repeat Steps 3-5 for the left bracket. Secure the unit to rack rails by the brackets and mount the FaxFinder in the rack enclosure per the rack manufacture's mounting procedure. Because equipment racks vary, screws for rack-rail mounting are not provided.

  • Page 18: Cabling Faxfinder

    HARDWARE AND INSTALLATION Cabling FaxFinder To cable FaxFinder: Connect the power cord to an outlet or power strip and to the power adapter. Connect the power adaptor to the 12V connector on the FaxFinder. CAUTION: Use only the power supply provided with the FaxFinder. Using any other power supply voids the warranty and can damage the FaxFinder.

  • Page 19: Basic Faxfinder Configuration

    BASIC FAXFINDER CONFIGURATION Basic FaxFinder Configuration Configuring FaxFinder's IP Address and Network Settings To configure the FaxFinder's IP address: Set the admin computer to startup IP address. If FaxFinder is already connected to a network, the client software can auto-discover the IP address. You can also use the console port and a terminal program to learn its IP address;...

  • Page 20: Network Configuration Fields

    BASIC FAXFINDER CONFIGURATION Disconnect the computer from the FaxFinder. Re-connect your computer to its normal LAN connection. Log in after reset. After resetting admin computer's IP address, you must log into the FaxFinder Server software again. Enter the new IP address of the FaxFinder into your browser. Enter admin (all lower case) in both the Username and Password fields.

  • Page 21: Updating The Admin Account

    BASIC FAXFINDER CONFIGURATION Updating the Admin Account By default, FaxFinder includes an admin user account. Update the factory-default settings with a secure password and an email address. Click Users. Click Edit in the administrator's Action column. Enter an email address for the administrator account. Change the password from the default to something secure.

  • Page 22: Configuring Smtp

    BASIC FAXFINDER CONFIGURATION Configuring SMTP Enter SMTP information for your mail server so that FaxFinder can work with your company's email. Note: Incoming faxes that are to be routed by email to fax recipients will not be delivered unless this section and your email server are configured correctly.

  • Page 23: Checking Test Results

    BASIC FAXFINDER CONFIGURATION Select Enter Recipient Info from the Find Recipient list. Enter 123-456-7890 as the Fax Number. Enter some text in the subject and comments fields and click Send Fax . Checking Test Results After sending the test fax: Click Status &...
  • Page 24 BASIC FAXFINDER CONFIGURATION Field Description Confirm Password Re-enter the authorization password. Local Port Enter the local port used for SIP. Default is 5060. SIP Proxy Port Enter the SIP Proxy port, if required. Default is 5060. Loose Routing Select on if your network allows loose source routing. Default is off, used if your network requires strict source routing.

  • Page 25: Sending And Receiving A Test Fax

    BASIC FAXFINDER CONFIGURATION Sending and Receiving a Test Fax After you have configured SIP and T.38 to work with your network, use the following steps to send another test fax. Click Send Fax. Send a fax to a remote fax machine that your SIP device can access. Configure your SIP device dial plan to properly route incoming fax calls to the FaxFinder.

  • Page 26: Adding A Network Share (Optional)

    BASIC FAXFINDER CONFIGURATION Adding a Network Share (Optional) If you want FaxFinder to send faxes to a network folder, set up a network share. Anyone with network rights to the shared folder can view the faxes sent there. Creating a shared location can help ensure that faxes are responded to in a timely manner and provides a location for archiving faxes.

  • Page 27: Generating A Server Certificate

    BASIC FAXFINDER CONFIGURATION Click System Configuration > Certificates. Click Upload. Browse to your certificate. Enter certificate information. Refer to Server Certificate Parameters for details. The values you enter are for identification purposes only. Click Save. You will be prompted to reboot FaxFinder. Reboot FaxFinder.

  • Page 28: User Fields

    BASIC FAXFINDER CONFIGURATION Note: The Admin user cannot be deleted. To change the password or other Admin account information, click Edit for the Admin. To add users individually: Click Users to create user accounts. Click Add. Enter user information. Refer to User Fields below for details. Click Save to save the entry.

  • Page 29: Adding Global Contacts Individually

    BASIC FAXFINDER CONFIGURATION Field Description Email Fax Receipt Select when FaxFinder sends a fax receipt. Default is Failure. Options are: ■ Always, which sends a receipt with every fax attempt ■ Failure, which sends a receipt only when a fax is not successful ■...

  • Page 30: Routing Inbound Faxes

    BASIC FAXFINDER CONFIGURATION Routing Inbound Faxes Select how you want inbound faxes routed: ■ Global Routing sends a copy of every incoming fax to the defined fax destination as well as to destinations in the Lines or Recipients table. ■ Default Routing defines a default fax destination when the incoming fax does not include a valid recipient's extension.

  • Page 31: Configuring Inbound Options

    BASIC FAXFINDER CONFIGURATION To add recipients, repeat Steps a-h. Click Save to save the entry. Configuring Inbound Options Use this page to configure inbound options and set filename format and email fields for all inbound faxes. Go to Fax Configuration > Inbound. Select the inbound fax options and click Save.

  • Page 32: Inbound Routing Destinations

    BASIC FAXFINDER CONFIGURATION Variables This table shows which variables are for configuring the inbound fax filename and email. Variables are case- sensitive. Variable Represents Filename Email Caller ID name Date Fax extension Remote ID Line number Caller ID number Number of pages Recipient number Time Counter...

  • Page 33: Creating A Restore File

    BASIC FAXFINDER CONFIGURATION Destination Required Additional Information Destination Type Trash None. Recipient Note: If you select Trash, you cannot define other destinations. Creating a Restore File After you configure FaxFinder to work in your environment, create a restore point to save your settings. A restore file allows you to restore your configuration settings if the FaxFinder is reset to factory defaults or if you make a change you want to undo.

  • Page 34: Fax Management

    FAX MANAGEMENT Fax Management Logging into the Web Management Interface To login to the Web Management Interface: Enter the FaxFinder IP address or hostname in your browser and press Enter. If you see the certificate warning, bypass the warning to display the Login page. Type your Username and Password and click Login.

  • Page 35: Checking Channel And Fax Status

    FAX MANAGEMENT Field Description Time Server Status This is the status of the time server currently in use. It also shows error messages. Status Description Disabled Time server likely set to None. Synchronizing FaxFinder is currently synchronizing with the time server. Synchronized at FaxFinder last synchronized with the time server at the specified [date/time], offset ±nn...
  • Page 36 FAX MANAGEMENT Field Description Connect Time When the current connection was made. Inbound Fax Status State If a fax is still transmitting, this will show receiving or delivering. Start Time The time that the inbound fax was initiated. The DID routing number, when applicable. Recipient Either the recipient Username associated with the DID extension number or the channel Remote ID...

  • Page 37: Sending Now

    FAX MANAGEMENT Sending Now To send outbound faxes immediately: Click Status & Logs > Fax Status. Find the fax that you want to send in the Outbound Fax Status table. Click Send Now, , for that fax. ■ To send multiple faxes, click the check boxes for each fax and click Send Now. ■...

  • Page 38: Viewing Logs

    FAX MANAGEMENT Click Resend Queued Mails to resend all mail items in the queue immediately. Viewing Logs FaxFinder creates separate logs for email, inbound faxes, outbound faxes, and calls. To view a log: Click Status & Logs. Click log you want. Options are: ■...

  • Page 39: Log Fields

    FAX MANAGEMENT Log Fields Field Description Mail Log Date Date and time this mail entry was attempted. Sender User who sent the email. Recipient Email address of the recipient. Delivery Message Mail delivery attempt result. If the message was not sent successfully, error messages appear here.

  • Page 40: Rebooting Faxfinder

    FAX MANAGEMENT Field Description Channel The channel used by the fax Status Channel status for this log entry, pass or fail. If the fax failed, point to the log entry to display the failure's cause. Direction Indicates if the fax was inbound or outbound. Fax Number Destination fax number.

  • Page 41: Managing Users, Contacts, And Recipients

    MANAGING USERS, CONTACTS, AND RECIPIENTS Managing Users, Contacts, and Recipients Basic Configuration provides steps for adding users, recipients, and global contacts individually. This section details importing and managing multiple users, recipients, and both global and personal contacts. It includes using global and personal contact groups.
  • Page 42 MANAGING USERS, CONTACTS, AND RECIPIENTS Field Notes Fax Priority Options are 1st, High, Medium/High, Medium, Medium/Low, and Low. Medium is the default. Retry Interval The default Retry Interval for this user account. The default is 300 seconds. Email Fax Receipt Options are Always, Failure, and Never Fax Attachment with Options are None, PDF, and TIFF.
  • Page 43 MANAGING USERS, CONTACTS, AND RECIPIENTS FALSE FALSE never TRUE Contact Record Fields (User page) The Type field only applies to contacts imported through the User page. Do not use this format when importing contact records through the Contact page. Refer to Contact Record Fields. Field Notes Type...

  • Page 44: Creating A Csv File

    MANAGING USERS, CONTACTS, AND RECIPIENTS Contact Josh Tony 555-123- "A 555-123- Rogers 4567 company" 456 Contact Ritchie Anna Fury 555-540- Company 555-540- 3960 3900 Contact Ritchie Anna Fury 555-540- Company 555-540- 3960 3900 Contact Sean Nick 555-573- "Compan 555-573- Raven 2457 y 3"...

  • Page 45: Exporting A User List

    MANAGING USERS, CONTACTS, AND RECIPIENTS Select an option for Existing Users. Merge is the default. ■ merge appends the file to the existing list. ■ replace exchanges the existing list with the list you import. Click Import. Exporting a User List If you are moving from one FaxFinder to another, you can export the user list in the correct format from the old unit and import it into the new one.

  • Page 46: Contacts

    MANAGING USERS, CONTACTS, AND RECIPIENTS Note: User details and fax options for Active Directory users are read-only in FaxFinder. To change these users' details and fax options, make the changes in Active Directory and then sync FaxFinder. Go to Users > Active Directory Users. Click Add.
  • Page 47 MANAGING USERS, CONTACTS, AND RECIPIENTS ■ If any of your data has apostrophes, commas, or quote marks, enclose the data in double quotes. ■ Header rows are optional. CSV files created through the Export function include header information in the first row.

  • Page 48: Exporting A Contact List

    MANAGING USERS, CONTACTS, AND RECIPIENTS To add a personal contact: Click Contacts. Click Add. Enter the contact's name, fax number, phone number, and organization. Click Save. Exporting a Contact List If you are moving from one FaxFinder to another, you can export the contact list in the correct format from the old unit and import it into the new one.

  • Page 49: Deleting Global Or Personal Group

    MANAGING USERS, CONTACTS, AND RECIPIENTS Click Contacts and then click either Personal Groups or Global Groups. Click Add. Enter a group Name and Description. Click Save to create the new group. Skip to Step 7 to add contacts to the new group. Click Edit, , for an existing group.

  • Page 50: Importing Recipient Lists

    MANAGING USERS, CONTACTS, AND RECIPIENTS Create a table as shown in the example for the type of data you are importing. Your fields should be identical to and in the same order as shown in the example. Create a row for each user, contact, or recipient you want to add. Save the file as a .CSV Comma Separated Value file.

  • Page 51: Importing A Recipient List

    MANAGING USERS, CONTACTS, AND RECIPIENTS Field Notes Name Can be an alpha numeric string and can contain spaces. Destination Type Must be one of the following: Use this in the CSV file To correspond with this in FaxFinder User Email Fax to User Notify User Email Notification to User Email...

  • Page 52: Deleting Recipients

    MANAGING USERS, CONTACTS, AND RECIPIENTS Click Export. Browse to a destination and enter a file name. Leave the default Save as file type set to .csv Document . Click Save or OK depending on your browser. Deleting Recipients To delete recipients: Click Recipients.

  • Page 53: Advanced Configuration

    ADVANCED CONFIGURATION Advanced Configuration Using SFTP SFTP (Secure File Transfer Protocol) allows you to access, transfer, and manage files securely. SFTP connects to a host, logs in using a key, uses the cd command to change directories, and transfers the fax to the host. Once you configure an SFTP server, you can select it as an Inbound Routing Destination.

  • Page 54: Deleting An Sftp Server

    ADVANCED CONFIGURATION Deleting an SFTP Server To delete an SFTP server: Go to System Configuration > SFTP. Click Delete. Confirm the deletion. Setting Fax Storage Options To store a copy of outbound faxes: Go to Fax Configuration > Outbound. Select which faxes you want to keep. Options are: ■...

  • Page 55: Purging Fax Logs Immediately

    ADVANCED CONFIGURATION Field Description Select Printer Select the printer you want to use from the drop down list. Printers in this list have already been configured to use with FaxFinder. Save Expired Entries to a Check to send fax logs to a share. Share Select Share If you select to send to a share, click Browse to select a share that has already been...

  • Page 56: Updating Software

    ADVANCED CONFIGURATION Click Advanced Setup to open the Common UNIX Printing System (CUPS) page. Use this link for advanced printing configuration and job control. Updating Software Updating FaxFinder Software To administer FaxFinder, the browser accesses the FaxFinder server through HTTPS (default port is TCP 443). When you press Update to update firmware, the browser switches to HTTP port 80 to upload the new firmware file.

  • Page 57: Setting The Debug Level

    ADVANCED CONFIGURATION Upgrading Your License Follow the upgrade procedures provided in the License Upgrade Kit. Warning: Do not power off the FaxFinder during the upgrade process. Setting the Debug Level When standard troubleshooting does not resolve an issue, collect debugging information for Multi-Tech Technical Support for more in-depth analysis.

  • Page 58: Allowing Simultaneous Faxing

    ADVANCED CONFIGURATION Allowing Simultaneous Faxing To allow faxing to the same number simultaneously: Click Fax Configuration > Outbound. Check Allow simultaneous faxing to the same number. Click Save. Setting Fax Storage Options To store a copy of outbound faxes: Go to Fax Configuration > Outbound. Select which faxes you want to keep.

  • Page 59: Enabling Outbound Fax Approval

    ADVANCED CONFIGURATION Enabling Outbound Fax Approval Use Outbound Approval to restrict outgoing faxes through several categories. To enable outbound fax approval: Click Fax Configuration > Outbound Approval. Check Enable Outbound Approval to use some or all outbound fax approval options. Add Approvers, which are users who can approve outgoing faxes.

  • Page 60: Configuring Store & Forward Fax (T.37)

    ADVANCED CONFIGURATION Day of Month Select Every Day of Month or a specific date. Month Select Every Month or specific months. Day of Week Select Every Day of Week or select specific days. Click Save. Example Report Frequency Settings Run report every Sunday at 7:25 pm: Run report at 11:00 am on the first every month: Minutes is set to 25 Minutes is set to 0...

  • Page 61: Adding Additional Hosts

    ADVANCED CONFIGURATION Field Description Max Attempts Enter the maximum number of times you want FaxFinder to fail sending an email fax before treating that fax as failed. Retry Interval Enter how long, in seconds, you want FaxFinder to wait between unsuccessful transmission attempts.

  • Page 62: Configuring Snmp Version 1 And 2C

    ADVANCED CONFIGURATION Configuring SNMP Version 1 and 2C To configure for SNMP Version 1 and 2C: Go to System Configuration > SNMP. Check Enable SNMP V1/V2C. Enter Community Name. The default value is public. Click Save. Configuring SNMP Version 3 To configure for SNMP Version 3: Go to System Configuration >...

  • Page 63: Setting Snmp Traps

    ADVANCED CONFIGURATION On the System Configuration > SNMP page, click Delete, under Allowed IP Addresses. Confirm the deletion when prompted. Setting SNMP Traps Use SNMP traps send the SNMP notifications available in FaxFinder. To configure SNMP traps: Check Enable Traps. Enter Destination IP address, in the format ###.###.###.###.
  • Page 64 ADVANCED CONFIGURATION Trap Description The network share could not Issued when FaxFinder cannot access a network share to save files. be reached (network failure) The SMTP server is not Issued when an email fails when sent. reachable Error while archiving the Issued when FaxFinder cannot archive file because there is no space left on device.

  • Page 65: Dialing Rules

    DIALING RULES Dialing Rules Use dialing rules to modify or block outbound fax numbers before sending a fax. This feature allows you to add prefixes or suffixes to an outbound number, setup local or long distance dialing codes, set different rules for different channels and create a blacklist.

  • Page 66: Dialing Rule Actions And Arguments

    DIALING RULES Character Description Example < > Exclude character from fax number. <1>XXX - excludes the first character from 4- digit number, if the first number is “1”. XX<123> - excludes “123” from 5- digit number, if the last digits are “123" Adds characters to fax number.

  • Page 67: Go To List And Return From List Actions

    DIALING RULES Description Order Pattern Action Input Dialed Number Number Return from list Any Number If no matching Number numbers in the current black list, return to the previous list. If “Go to list” command was absent, and this list is assigned directly to the channel, the rule works as “Accept number”.

  • Page 68: Examples

    DIALING RULES Fax is sent to fax number 12345: ■ Rule #1 sends 12345 to Black_List. ■ 12345 is compared with rules one by one. It matches to the Rule #4 pattern. The reject number action is applied. ■ Result: The fax sent to 12345 fails because it is a blacklisted number. Fax is sent to fax number 5550055: ■...
  • Page 69 DIALING RULES Description Order Pattern Action Input Dialed Number Number Add prefix “9” to all 10- {9}10[1-3]XXXXXXX Accept Number 101 925 9 101 925 00 00 digits fax numbers that 00 00 9 102 925 11 11 start with 101, 102 or 103 9 103 925 22 33 102 925 11 11...

  • Page 70: Creating New Dialing Rules

    DIALING RULES Creating New Dialing Rules To create new dialing rules: Note: Add Dialing Rules in the particular order you want to apply them. Go to Fax Configuration > Dialing Rules. Click Add. Enter Name. Click Save. The Edit Dialing Rules page appears. Click Add to add rule.

  • Page 71: Deleting A Dialing Rule Or Dialing Rule List

    DIALING RULES Deleting a Dialing Rule or Dialing Rule List To delete a Dialing Rule or Dialing Rule List Click Fax Configuration > Dialing Rules. To delete an entire list, click Delete, . Click OK to confirm. To delete a rule, click Edit, , for the rule.

  • Page 72: Using Active Directory With Faxfinder

    USING ACTIVE DIRECTORY WITH FAXFINDER Using Active Directory with FaxFinder Enabling Active Directory If your organization uses Active Directory to authenticate and authorize users, configure FaxFinder to allow Active Directory users to login and send faxes. Important: Before you enable Active Directory in FaxFinder, configure your Active Directory schema to work with FaxFinder.

  • Page 73: Adding Active Directory Users

    USING ACTIVE DIRECTORY WITH FAXFINDER Field Description Domain Name Enter the complete Active Directory server domain name, for example myserver.mts.com. Username Enter an Active Directory username that has read access to Active Directory. Password Enter the password associated with the username used to authenticate to the Active Directory.

  • Page 74: Cover Pages

    COVER PAGES Cover Pages Custom Cover Pages FaxFinder uses PDF forms for cover pages. You can create PDF forms with Microsoft Word and Adobe Acrobat Pro. FaxFinder completes the form with information specific to the fax and inserts cover page as the first fax page. To do this, cover page field names must match the field names FaxFinder uses.

  • Page 75: Creating Cover Pages

    COVER PAGES Creating Cover Pages To create custom cover pages: Design a fax cover page in Microsoft Word, save the document as Word file as .DOC file. Do not use the .DOCX format. This example is a modified a Microsoft Word fax template. In Adobe Acrobat Pro, use the Form Wizard to open the Word file you created.

  • Page 76: Adding Cover Pages To Faxfinder

    COVER PAGES Preview the form. To test field lengths, type typical data in each field. If your fields are too small, make the field larger or use a smaller font size. When you are satisfied with the form design, save the file as Adobe PDF files, Optimized. If you are using an older version of Acrobat Pro, verify that the file is saved as compatible for Acrobat 5.0 or higher.
  • Page 77 COVER PAGES ■ Verify original Word document was saved using a .DOC format. ■ Verify that the form was saved as Adobe PDF Optimized. ■ Verify all form fields are named correctly for FaxFinder. See Text Fields and Descriptions. ■ Verify Check Spelling is disabled for each field.

  • Page 78: Faxfinder Fax Client Software For Windows And Mac

    FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC FaxFinder Fax Client Software for Windows and Mac FaxFinder Client for Windows Installing FaxFinder Client Software on Windows FaxFinder Fax Client software allows users to send faxes through the Client or any application with a print option. Install the FaxFinder client software on each user's computer and then associate it with a FaxFinder unit.
  • Page 79 Use the Add or Remove Programs utility in the Windows Control Panel to uninstall. To download the FaxFinder client software: Go to www.multitech.com/setup/product.go and select your FaxFinder model. Click Software. Double-click the link for the version you want to install and select Run or Open, depending on your system.

  • Page 80: Faxfinder Printer Usage Rights

    FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC FaxFinder Printer Usage Rights If your users have a problem printing faxes, verify usage rights for the printer. In Windows, open the printer's Properties. On the Security tab, verify the following checked under Allow: ■...
  • Page 81 FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC To override the warning, right-click or control-click on InstallFaxFinderClient.pkg and select Open from the pop-up menu. If you get another warning that InstallFaxFinderClient.pkg is from an unidentified developer. Click Open to continue. ®...

  • Page 82: Associate Or Disassociate Faxfinder Fax Servers From The Client

    FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC The installer launches in the background. If other application windows are open, you may need select the Installer app in the Dock or use Command-Tab to scroll through active applications to select the Installer so that Installer window displays in the foreground.

  • Page 83: Disassociating A Faxfinder Unit From The Client

    FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC Enter Device information. If using Auto-Discover Device, skip to Step 4c. Enter the IP address in the Server Address field. If a secure login is required, check Use SSL. Enter the Username and Password required by the device. Check Show Password to display the password instead.

  • Page 84: Troubleshooting

    Troubleshooting Additional troubleshooting information is available through the Multi-Tech Knowledge Base at www.multitech.com/kb.go. If you need help troubleshooting, you can create an account and submit a support case directly to our technical support team. Go to support.multitech.com. What if I can't see my FaxFinder's web page? Verify that the admin computer is on the same subnet as the FaxFinder and that it can be pinged.

  • Page 85: Client Pc Can't Connect To Mail Server

    TROUBLESHOOTING ■ If you can send an email to yourself, the problem is between your mail server and the FaxFinder unit. Contact Multi-Tech Technical Support. Client PC can't Connect to Mail Server If the client PC running the mail software cannot connect to the mail server, troubleshoot the mail server. Incorrect Administrator Address The administrator's email address may be missing or incorrect.

  • Page 86: Where Can I Find The Smtp Error Code List

    TROUBLESHOOTING Where can I Find the SMTP Error Code List? You can look up these SMTP error codes on the Internet Engineering Task Force RFC repository at ietf.org. ® FaxFinder Fax Server FF240-IP Administrator Guide...

  • Page 87: T.37 Advanced Usage

    ORG=name Name is the organization the fax is being sent to; it appears on the cover page. Example: FAX=5551234/ORG=Multitech Systems@example.test INLINE-COMMENTS=true|false If inline comments are true, the first part of the message body is used as cover page comments. If false, it is not.

  • Page 88: Multiple Options Example

    FAX=111-555-1234/COVER-PAGE-ENABLED=true/ATTN=John Smith/ORG=Multi-Tech@example.test Relaying To send faxes through an MTA such as mail.multitech.com, then mail.multitech.com needs to be configured to forward mail to the FaxFinder for a domain that FaxFinder will accept mail for. For most mail servers, if the email's domain can be successfully resolved, the mail server will forward mail to that destination without any extra configuration.

  • Page 89: Regulatory Information

    REGULATORY INFORMATION Regulatory Information 47 CFR Part 15 Regulation Class A Devices This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 90: Fax Branding Statement

    REGULATORY INFORMATION Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: ■...

  • Page 91: Restriction Of The Use Of Hazardous Substances (Rohs)

    REGULATORY INFORMATION Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc Certificate of Compliance 2011/65/EU Multi-Tech Systems confirms that its embedded products comply with the chemical concentration limitations set forth in the directive 2011/65/EU of the European Parliament (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment - RoHS).

  • Page 92: Reach Statement

    REGULATORY INFORMATION REACH Statement Registration of Substances After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view Multi-Tech Systems, Inc. products would be considered as “articles”.

  • Page 93: Information On Hs/Ts Substances According To Chinese Standards

    REGULATORY INFORMATION Information on HS/TS Substances According to Chinese Standards In accordance with China's Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc.

  • Page 94: Information On Hs/Ts Substances According To Chinese Standards (In Chinese)

    REGULATORY INFORMATION Information on HS/TS Substances According to Chinese Standards (in Chinese) 依 依 照 照 中 中 国 国 标 标 准 准 的 的 有 有 毒 毒 有 有 害 害 物 物 质 质 信 信 息 息 根据中华人民共和国信息产业部...

  • Page 95: Configuring Active Directory For Use With Faxfinder

    CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Configuring Active Directory for Use with FaxFinder Note: This section explains how to configure the Multi-Tech FaxFinder in Microsoft Active Directory, a third party application. Microsoft may change their screens and steps without notice, for the latest information pertaining to Active Directory, consult Microsoft's documentation.
  • Page 96 CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER User Details in FaxFinder AD Class Attribute Name Type Server mtff-ViewInboundFaxLog mtff-User View All Inbound Fax Log Custom mtff-ViewOutboundFaxLog mtff-User View All Outbound Fax Log Custom mtff-PrintFaxReceipt mtff-User Print Fax Receipt Custom mtff-SelectPrinter mtff-User Select Printer Custom...

  • Page 97: Registering Schema Snap-In

    CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Registering Schema Snap-in For more information, refer to Install the Active Directory Schema Snap-in on http://technet.microsoft.com. To register schema snap-in: Run cmd.exe. Enter regsvr32 schmmgmt.dll. If registration is successful, DllRegisterServer in schmmgmt.dll succeeded appears. Creating Custom Attributes To create customer attributes: Open the console by running mmc.exe.
  • Page 98 CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Right-click on Attributes and select Create Attribute. When the Schema Object Creation warning appears, click Continue . Enter custom attribute settings and click OK. For details, refer to Custom Attribute Settings. Repeat Steps 5-7 for each custom attribute. ®...

  • Page 99: Custom Attribute Settings

    CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Custom Attribute Settings For all custom attributes leave Minimum and Maximum fields empty, and the Multi-Valued checkbox unchecked. Common Name and LDAP Display Name are the same. Tip: To avoid entering typos, copy and paste settings from the following table. Common Name and LDAP Unique X500 Object ID FaxFinder Field Description...
  • Page 100 CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Click Next. Add the following attributes to the Optional list: ■ mtff-IncludeCoverPage ■ mtff-DefaultCoverPage ■ mtff-MaxAttempts ■ mtff-FaxPriority ■ mtff-RetryInterval ■ mtff-EmailFaxReceipt ■ mtff-FaxAttachmentWithReceipt ■ mtff-InboundRouteByFaxExtension ■ mtff-FaxExtension ■ sAMAccountName ■ displayName ■ mail ■...
  • Page 101 CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Click Finish. Verify that mtff-User class appears in the Classes list. ® FaxFinder Fax Server FF240-IP Administrator Guide...

  • Page 102: Adding Custom Class To User Class

    CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Adding Custom Class to User Class To add the custom class to the Active Directory user class: Right-click on the User class and select Properties. Click Relationship and then click Add Class. Click OK. Select mtff-User from the Select Schema Object list and click OK.

  • Page 103: User Attributes Management

    CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Note: Active Directory Scheme changes and custom attributes many not be immediately available in the users' attributes list. This depends on your Active Directory settings, configuration, and size. User Attributes Management To modify user attributes, the Active Directory Administrator must be in the Domain Administrators groups. Use the ADSI Edit management console to manage user attributes in Active Directory.
  • Page 104 CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Attribute Name Valid Values Description mtff-FaxAttachmentWithReceipt Default is none. Note: Attribute value must be tiff lower case. none mtff-InboundRouteByFaxExtension TRUE Default is FALSE. FALSE mtff-FaxExtension 0123456789(-) Max length is 50 characters. Valid characters are: 0123456789(-) ®...

  • Page 105: Index

    INDEX Index install on Mac............80 install on Windows ..........78 access code ..............76 mass uninstall ............78 actions for dialing rules..........66 configuration Active Directory ............72 create restore file ...........33 add custom class to user class.......102 restore..............40 add users.............45 73 configure configuring AD to work with FaxFinder ....95 FaxFinder..............19 create custom attributes .........97 SIP and T.38 .............23...
  • Page 106 INDEX date format ..............21 client on Mac ............80 debug ................57 client on Windows ...........78 default gateway ............20 log ...............38 39 delete logs contacts..............48 email ..............55 groups ..............49 purge ..............54 55 recipients ..............52 save ...............55 user ................45 loop back test ............22 users..............46 73 loop back test results..........23 dialing rules...
  • Page 107 INDEX recipient ..............50 51 users..............41 44 operating temperatures..........10 inbound fax opt-out ................76 log ...............38 39 outbound overview ..............12 options ..............58 Industry Canada ............90 outbound fax Class A ..............90 approval report............59 input voltage ..............10 approvals..............59 install archive..............58 client software ............78 79 log ...............38 39 client software on Mac ..........80 overview ..............12...
  • Page 108 INDEX configuration............40 factory defaults............40 T.37 ................87 restore factory defaults configure ..............60 SIP and T.38 .............23 parameters...............60 restore file..............33 T.38 ................23 RoHS................91 configure ..............23 routing restore factory defaults ...........23 global ...............30 temperature..............10 inbound...............30 49 test overview ..............12 email ................22 loop back..............22 loop back results............23 send fax..............25 safety................9 10...

This manual is also suitable for:

Ff240-ip

Table of Contents