Multitech FaxFinder FF130 Administrator's Manual
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Multitech FaxFinder FF130 Administrator's Manual

Faxfinder v.34 fax servers
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FaxFinder® V.34 Fax Servers
FF130, FF230, FF430, FF830
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Summary of Contents for Multitech FaxFinder FF130

  • Page 1 FaxFinder® V.34 Fax Servers FF130, FF230, FF430, FF830 Administrator Guide...
  • Page 2 Copyright and Trademark FaxFinder® Administrator Guide Models: FF130, FF230, FF430, and FF830 S000458G, Version G Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2011-12k, by Multi-Tech Systems, Inc.
  • Page 3 The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit http://www.multitech.com/kb.go. Installation Resources To download manuals, firmware, and software, visit http://www.multitech.com/setup/product.go. Support Portal To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com...

  • Page 4: Table Of Contents

    Contents Chapter 1 – Product Description & Specifications ................8 Package Contents .........................8 Safety Warnings ...........................9 Telecom ............................9 Internal Lithium Battery ........................9 Ethernet Ports ..........................9 Fax File Types..........................9 Technical Specifications ......................10 Chapter 2 – Getting Started ......................12 FaxFinder Network Requirements ....................
  • Page 5 Contents Navigation ..........................27 Status & Logs ..........................28 System Status ..........................28 Fax Status ............................29 Mail Queue............................. 31 Mail Log ............................31 Inbound Fax Log ..........................32 Outbound Fax Log .......................... 33 Modem Log ............................ 34 System Configuration ......................... 35 Network Configuration ........................
  • Page 6 Contents Send a Fax Screen ........................68 Logout ............................70 Chapter 4 – Client Software Installation .................... 71 Installing the Software ....................... 71 Push Installation to Client Computers ..................75 Setting Usage Rights for the FaxFinder Printer ................76 Associating the Software and a User with a FaxFinder ..............76 Disassociating a FaxFinder Unit from the Client................
  • Page 7 Contents Text Field Names and Descriptions ....................101 Using the Legacy Cover Page Generator ..................102 Creating New Cover Page Templates (FFx20) ................102 Editing an Existing Cover Page (FFx20) ..................105 Change Views ..........................106 Appendix D – Migrating from FaxFinder x20 to x30 ................. 107 Overview ..........................

  • Page 8: Chapter 1 - Product Description & Specifications

    Multi-Tech Installation Resources website at www.multitech.com/setup/product.go. Package Contents FF130/230 FF430/830 ● ● A FaxFinder (FF130 or FF230) with factory- A FaxFinder (FF430 or FF830) with factory- installed software installed software ● ● One universal power supply with power cord One power cord ●...

  • Page 9: Safety Warnings

    Chapter 1: Product Description and Specifications Safety Warnings Telecom ● Never install telephone wiring during a lightning storm. ● Disconnect this product from the power source and telephone network interface when servicing. ● Use this product with UL and cUL listed computers. ●...

  • Page 10: Technical Specifications

    Chapter 1: Product Description and Specifications Technical Specifications FF130/230 FF430/830 Connectors RJ-11 Line Jack(s), RJ-11 Line Jacks, DE-9 Console Serial Port, DE-9 Command Serial Port, RJ-45 Ethernet, RJ-45 Ethernet. Locking Screw on Power Jack. Size 6.4” W x 6.0” L x 1.2” H 17.3”...
  • Page 11 Chapter 1: Product Description and Specifications ** The difference in maximum size allowed is due to the data encoding for T.37, the client software and API attachments. FaxFinder Administrator User Guide...

  • Page 12: Chapter 2 - Getting Started

    The FaxFinder Fax Server is an IP enabled fax server that works with other devices and services on your communication network to send and receive faxes and to perform administrative functions. ● FaxFinder requires access to an SMTP server to relay emails generated by the FaxFinder. These emails contain faxes, administrative notifications and log files.

  • Page 13: Faxfinder, Phone Line, And Pbx Compatibility

    Chapter 2: Getting Started FaxFinder, Phone Line, and PBX Compatibility The source and type of communication lines that connect to the FaxFinder dictate if the inbound fax routing method is set for dynamic or static delivery. Dynamic delivery is based on the number dialed by the party sending the fax.

  • Page 14: Inbound Routing Options

    Chapter 2: Getting Started ● Set the direction parameter to match the expected call direction/use by the PBX and or Telco line. Coordinating call direction by physical line can help you maximum the use of fax resources when fax volume is high and yet have dedicated resources for specific needs. You need to coordinate how the line equipment will function because FaxFinder does not control which line the PBX or Telco will use.

  • Page 15: Mechanical Mounting

    Chapter 2: Getting Started Mechanical Mounting The FF130/230 FaxFinder comes with chassis screw holes to facilitate attaching it to a flat surface. The FF430/830 units are table-top units that can also be rack-mounted. Rack-mounting hardware is included. FaxFinder Administrator User Guide...

  • Page 16: Rack Mounting

    Chapter 2: Getting Started Rack Mounting When installing the unit in a closed or multi-unit enclosure, follow the recommended installation defined by the enclosure manufacturer. Note: The ambient temperature of the rack interior must not exceed 60° Celsius. ● Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit.

  • Page 17: Connections

    LAN, while the FF430/830 units show Ethernet. Console/Command Port. DE-9 connection for serial access and control of the FaxFinder units. Reset. (FF130/230) Access hole for reset button (use a straightened paper clip or similar tool to push the recessed button).

  • Page 18: Console/Command Port Pin Assignments

    Chapter 2: Getting Started Power Connector. Threaded connector for the provided power supply. Power Socket. Power receptacle for provided power cord. Power Switch. On/Off power switch for the FaxFinder 430/830 units. Console/Command Port Pin Assignments Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Ground...

  • Page 19: Faxfinder 430/830 (Ff830 Shown)

    Plug the DC power transformer into a power outlet or power strip. Secure the other end to the power receptacle on the FaxFinder 130/230. Secure the power cord to the connector with the lock nut. (Builds of FF130/230 for outside of North America have a 2-piece power connection.)
  • Page 20 Chapter 2: Getting Started Note: The FF130/230 units have a reset switch instead of a power toggle switch. If the unit is unresponsive, reboot the unit by using a straightened paper clip to push the recessed button. To reset the unit to the factory defaults, hold the button down for 3 seconds.

  • Page 21: Configuring The Faxfinder Server

    Chapter 2: Getting Started Configuring the FaxFinder Server Setting Admin PC to Communicate with a Factory-Defaulted FaxFinder The first time you access the FaxFinder, connect the unit directly to a compatible computer. This allows you to change the FaxFinder’s IP address to one capable of operating on the network where it will reside.
  • Page 22 Click System Configuration in the top navigation bar. The Network Configuration page should appear. If it does not, click Network in the left navigation pane. Enter the IP information for your FF130/230/430/830 FaxFinder. IP Address, Subnet Mask, and Default Gateway are required fields.
  • Page 23 Chapter 2: Getting Started Log In After Reset After resetting admin PC’s IP address, you must log into the FaxFinder Server software again. Enter the new IP address of the FaxFinder into your browser Enter admin as Username and admin as Password to log in again. If you changed the IP, your browser may show a warning when you login.
  • Page 24 Chapter 2: Getting Started Set up the Administrator account Click Users. Click Edit in the Action column for administrator. Enter an email address for the administrator account. Change the password from the default to something secure. Enter a new password and confirm the password.
  • Page 25 Chapter 2: Getting Started Adding Users To add users manually: i. Click Users to create accounts for others who will send faxes through the FaxFinder. ii. Click the Add link. iii. Enter a Username, Password, Confirm Password, Phone Number and Email Address. iv.

  • Page 26: Chapter 3 - Faxfinder Web Management Interface

    This chapter describes the FaxFinder Web Management Interface. Note: As with any secure browser-based user interface, a certificate is required to allow access. The FaxFinder certificate is self-signed, so security warning appears when login through a browser. The warning does not mean that the unit is not secure; it indicates that the validated certificate is not signed by a third party.

  • Page 27: Home

    Chapter 3: FaxFinder Web Management Interface Home The FaxFinder Home screen displays the model name, software version, and contact resources. Navigation Use the top navigation bar to access key functions. Underlining indicates the current selection. Most of the key functions have sub menus, which appear on left.

  • Page 28: Status & Logs

    Chapter 3: FaxFinder Web Management Interface Status & Logs System Status System Status displays as the default when you select Status & Logs. It provides information you can use to confirm correct settings or help with diagnostics. System Status Field Description Current Time The FaxFinder’s current time and date.

  • Page 29: Fax Status

    Description Modem The sequential modem number associated with each internal modem based on the FaxFinder model (1 for the FF130, 1-2 for the FF230, 1-4 for the FF430 and 1-8 for the FF830). State The current modem state: Waiting for Ring, Connected, and Busied Out.
  • Page 30 The time that the inbound fax was initiated. Line Number The sequential modem number associated with each internal modem based on the FaxFinder model (1 for the FF130, 1-2 for the FF230, 1-4 for the FF430 and 1- 8 for the FF830). Extension The DID routing number provided by the PBX, when applicable.

  • Page 31: Mail Queue

    Chapter 3: FaxFinder Web Management Interface Field Description Fax Details Pertinent pages of the outbound fax. Actions Specific actions for individual outbound faxes. Option Description Abort Cancels all further attempts to send this fax. Details Opens a new window with details about the selected fax. Abort is also available from this window.

  • Page 32: Inbound Fax Log

    Fax ID sent from the fax originator. Line Number The internal modem that received the fax. The number is based on the FaxFinder model (1 for the FF130, 1-2 for the FF230, 1-4 for the FF430 and 1-8 for the FF830). Extension The DID routing number provided by the PBX, when applicable.

  • Page 33: Outbound Fax Log

    Chapter 3: FaxFinder Web Management Interface Outbound Fax Log The Outbound Fax Log lists all submitted faxes that have completed. Outbound faxes currently in progress or waiting to be sent do not appear in this list until they have been transmitted successfully or the fax failed the specified number of attempts.

  • Page 34: Modem Log

    Description Modem The internal modem tied to this log entry. The number is based on the FaxFinder model (1 for the FF130, 1-2 for the FF230, 1-4 for the FF430 and 1-8 for the FF830). Status Modem status for this log entry, pass or fail. If the fax failed, this will also display a short reason why.

  • Page 35: System Configuration

    Chapter 3: FaxFinder Web Management Interface System Configuration Network Configuration This displays by default when you click System Configuration. FaxFinder’s factory default IP address is 192.168.2.1 and 24 bit network mask is 255.255.255.0. Enter the values needed for FaxFinder to operate on your network.

  • Page 36: Smtp

    Chapter 3: FaxFinder Web Management Interface SMTP Use SMTP Configuration to set up FaxFinder for email or to send a test email. FaxFinder requires that your SMTP server be configured to accept and relay emails generated by FaxFinder. Note: Incoming Faxes that are to be routed by email to Fax Recipients will not be delivered unless this section and your Email server are configured correctly.

  • Page 37: Time

    Chapter 3: FaxFinder Web Management Interface Time Correct time settings are important for logging and verification purposes. Use Time Configuration to select a time server, time zone, and date and time formats. After making changes to any of these fields, click Save. Field Description Time Server...

  • Page 38: Advanced Setup

    Chapter 3: FaxFinder Web Management Interface Action Description Print Test Page Sends a test page to the printer to make sure it is setup correctly. Edit Opens the Edit Printer page, which is the same as the Add Printer page. Delete Removes the printer from FaxFinder.

  • Page 39: Shares

    Chapter 3: FaxFinder Web Management Interface Shares Use Shares to create a network folder where FaxFinder can send faxes that more than one person needs to retrieve. Anyone with network rights to the shared folder can view the faxes sent there. Creating a shared location can help ensure that faxes are responded to in a timely manner and provides a location for archiving faxes.

  • Page 40: Certificates

    Chapter 3: FaxFinder Web Management Interface Field Description UNC/Location Enter the Universal Naming Convention identifier or network location, for example, //server/service or \\server\service. Username Enter the username that has write access to the shared location. This can be a general account or one specific to the shared folder. Password Enter the password associated with the above username.

  • Page 41: Save/Restore

    Chapter 3: FaxFinder Web Management Interface Unless otherwise specified in the table below, you can enter up to 64 characters these fields. Field Description Common Name Enter the Hostname or IP address, depending on which you use to connect to FaxFinder.

  • Page 42: Firmware

    There are two types of firmware updates: one for the FaxFinder unit and one for individual internal modems in the FaxFinder. To download firmware: Go to Multi-Tech Installation Resources site at www.multitech.com/setup/product.go. Select your model from the Choose your Product drop-down list. Click Firmware.
  • Page 43 You can update multiple modems at one time. Verify that modems are not sending or receiving a fax before starting the update. Modem The internal modem. The number is based on the FaxFinder model (1 for the FF130, 1-2 for the FF230, 1-4 for the FF430 and 1-8 for the FF830). Version Displays the firmware version currently installed on the modem.

  • Page 44: Reboot

    Chapter 3: FaxFinder Web Management Interface To update the firmware after you have downloaded and extracted the file: Important: Do not power off FaxFinder during the update process. Click the checkboxes for the modems that you want update. Click Browse and select the .HEX from the files you extracted. Click Update.

  • Page 45: Fax Configuration Section

    Chapter 3: FaxFinder Web Management Interface Once you have the zipped file, follow the instructions provided by Multi-Tech Support for sending it in. Fax Configuration Section Modem Use this page to configure modems individually or as a group. Note: To ensure that your faxes comply with federal regulations branding, refer to the Fax Branding Statement in Appendix D.
  • Page 46 The internal modem number. The number is based on the FaxFinder model (1 for the FF130, 1-2 for the FF230, 1-4 for the FF430 and 1-8 for the FF830). Set modems individually or select All Modems to apply the same configuration to all modems.
  • Page 47 Chapter 3: FaxFinder Web Management Interface Field Description ___Mode Code PBX Mode Code routing is similar to DTMF Digits, except the DTMF digits/tones coming from the PBX contain additional information the FaxFinder doesn’t use. FaxFinder needs to know the format of incoming mode codes to identify and extract the DID extension number imbedded within in.

  • Page 48: Inbound Routing

    Chapter 3: FaxFinder Web Management Interface Field Description Dial Prefix Dial prefix is a global setting applied to all outbound calls made from this modem, for example, 9 to dial an outside line. Any value entered here is automatically the first number dialed for all outbound faxes, regardless of how a fax is submitted.

  • Page 49: General Setup

    Chapter 3: FaxFinder Web Management Interface General Setup Field Description Email Size Limit Enter the number of kilobytes to match any email size limitations of the SMTP server that relays FaxFinder’s fax emails. FaxFinder will automatically split incoming faxes over this size limit into multiple, smaller faxes that are below this limit and emails each in separately.
  • Page 50 Chapter 3: FaxFinder Web Management Interface Adding Global Destinations To add a global destination: Select Edit under Global Routing Click Add. Select the destination from the drop down list. Options are: Email Fax to User ● Email Notification to User ●...
  • Page 51 Chapter 3: FaxFinder Web Management Interface Editing Destinations Field Description Edit Line # Name Use this to add a description to the line number, for example, Outgoing Sales Faxes. If you change this name, click Update. Destinations Type Shows destinations assigned to this line. Options are: ●...
  • Page 52 Chapter 3: FaxFinder Web Management Interface Recipients Use the Recipients table to link one or more fax delivery options to an extension number. Each recipient entry includes an extension number, name, and fax destinations. A fax destination (intended recipient) can be a FaxFinder user account, printer, network share, an external email address, or a trash bin.
  • Page 53 Chapter 3: FaxFinder Web Management Interface The following example contains five fax destinations linked to three extensions. It would add three entries to the Recipients table, with the last entry having three fax destinations. Extension,Name,Destination type,Desintation value 1001,John Doe,Email,jdoe@company.com 1002,Jane Doe,User,Janie 2000,Sales Department,Email,sales@company.com 2000,Sales Department,Printer,HPLJ3035 2000,Sales Department,Share,//sales_server_name/share_name/folder_name...

  • Page 54: Outbound Routing

    Chapter 3: FaxFinder Web Management Interface Click Add to add a destination. Select a destination and, where required, enter details. Refer to Adding Destinations for more information. Click Save. Deleting Recipients ● Click Delete All to permanently delete all entries in the recipients list. ●...
  • Page 55 Chapter 3: FaxFinder Web Management Interface Outbound Archive Field Description Enable Outbound Archive Check this to archive all outbound faxes. Archive Format Select PDF or TIFF as the format for the fax archive file. Default is PDF. Note that TIFF is an image file; if you select this, you will not be able to search for a particular word in a fax.

  • Page 56: Outbound Approval

    Chapter 3: FaxFinder Web Management Interface Outbound Approval Use Outbound Approval to restrict outgoing faxes through several categories. FaxFinder Administrator User Guide...
  • Page 57 Chapter 3: FaxFinder Web Management Interface Outbound Approval If you change the settings for any of these fields, click Save at the bottom of this section. Field Description Enable Outbound Check this if you want to use some or all outbound approve options. Approval Approvers Use to add users who are able to approve outgoing faxes.
  • Page 58 Chapter 3: FaxFinder Web Management Interface Example Settings Send a report every Sunday at 7:00 pm: Send report at 11:00 pm on the first every month: Minutes is set to 0 Minutes is set to 0 Hours is set to 19 Hours is set to 23 Day of Month is set to Every day of month Day of Month is set to 1...

  • Page 59: Store & Forward Fax (T.37)

    Chapter 3: FaxFinder Web Management Interface Adding a Cover Page For details on creating cover pages, refer to Appendix C – Creating Cover Pages. Click Add. Browse to a cover page PDF file. Click Add. Store & Forward Fax (T.37) Store &...

  • Page 60: Fax Log

    Chapter 3: FaxFinder Web Management Interface Field Description Interval Between Tries Enter how long, in seconds, you want FaxFinder to wait between unsuccessful transmission attempts. Email Fax Receipt Set the condition that will trigger an email to the sender. Options are: Failure Receipts sent only if the fax fails.

  • Page 61: Users

    Chapter 3: FaxFinder Web Management Interface Field Description Purge Logs Now Click this to immediately delete log entries older than the current setting in the Only purge log entries older than field. Email Logs without Click to send the administrator the log files without deleting anything. Purging Email Expired Entries to Check this to send fax logs to the administrator as an email attachment...

  • Page 62: Faxfinder Users

    Chapter 3: FaxFinder Web Management Interface FaxFinder Users Use the FaxFinder Users section to view, add, edit, or delete FaxFinder users. You can also import or export users. The user table shows information entered when users were added or imported. Action Description Edit...
  • Page 63 Chapter 3: FaxFinder Web Management Interface Field Description Organization The user’s company, if any. Appears on the FaxFinder User list. Include Cover Page Check this box to include a cover page when this user sends a fax. Default Cover Page Select the default cover page from the user drop down list.

  • Page 64: Importing Users

    Chapter 3: FaxFinder Web Management Interface Contact Record FaxFinder accepts a contact record formatted as: Type, Username,Contact Name,Fax Number,Organization,Phone Number Field Notes Type Must be Contact Username The username for user who the contact belongs to; an alpha numeric string without spaces Contact Name The contact’s name;...

  • Page 65: User Options

    Chapter 3: FaxFinder Web Management Interface Deleting Users ● Click Delete All to permanently delete all entries in the recipients list. ● Click Delete for an individual recipient to permanently delete that entry. Editing Users Click Edit to edit a user account or to edit a user’s contacts or groups Edit User Use this page to edit user information.

  • Page 66: Contacts

    Chapter 3: FaxFinder Web Management Interface Contacts The Contacts page lists all available recipients for the current user. Use it to edit personal or global contacts or to associate contacts with groups. Personal Contacts The personal contact section shows all of the personal contacts added by the currently logged in user. This table displays information entered on the Add or Edit page.

  • Page 67: Global Contacts

    Chapter 3: FaxFinder Web Management Interface Select merge to append the file to the existing list. Select replace to replace the existing list with the list you import. Merge is the default. Click Import. Exporting a Personal Contact List Click Export and then click Save. Browse to a destination and click Save the file as a CSV file.

  • Page 68: Global Groups

    Chapter 3: FaxFinder Web Management Interface Adding a Group To add a group and then add contacts to it: Click Add. Enter a group Name and Description. Click Update. Click Edit for the new group. Click Add under Contacts in Personal Group. Select Personal or Global to select contacts on your personal contact list or the global contact list.
  • Page 69 Chapter 3: FaxFinder Web Management Interface You can also send a fax by logging into FaxFinder through a web browser. To do this: Click Send Fax. Sender information fields will fill with your user information. Make changes as needed. FaxFinder Administrator User Guide...

  • Page 70: Logout

    Chapter 3: FaxFinder Web Management Interface Enter the recipient information or select from an available drop-down contact list and click Add Recipient. Once you select a recipient from a contact list, the Recipient fields will be autofilled. Select and fill out any information to be included as a cover page. Browse to the file that contains the fax (use Add Another Attachment to add other documents).

  • Page 71: Chapter 4 - Client Software Installation

    Control Panel to uninstall. To download the FaxFinder client software: Go to the Multi-Tech Installation Resources website, www.multitech.com/setup/product.go. Select your FaxFinder model from the Choose your Product drop down list. Click Software. Check with your administrator if you do not know which version to download for your computer.
  • Page 72 Chapter 4: Client Software Installation Click Next. Browse location where you want install the FaxFinder client. In most cases, the default file location is recommended. To determine if the selected location has adequate available space for the FaxFinder client, click on Disk Cost.
  • Page 73 Chapter 4: Client Software Installation Click Next again to begin the installation. The Installing FaxFinder Client Software screen appears while files are copied. Then, the installer asks if you want FaxFinder to start automatically when you start your PC. Click Yes, if a shortcut in the Startup directory. The installer asks if you want to start the FaxFinder client when the install is complete.
  • Page 74 Chapter 4: Client Software Installation Click Yes to use the Multi-Tech Tiff Viewer as the default for all .TIF and .CPG files. Note: If TIF files are associated with another application, you will be prompted to Overwrite the existing settings. Click Yes to view all TIF files with the Multi-Tech Tiff Viewer or NO to continue using the current program.

  • Page 75: Push Installation To Client Computers

    Chapter 4: Client Software Installation Push Installation to Client Computers The FaxFinder Client installer is available as an MSI package. This allows remote installation using Microsoft Group Policy, SMS, and other third party tools. This installer can be run from the command line using the Windows Installer command msiexec.

  • Page 76: Setting Usage Rights For The Faxfinder Printer

    Chapter 4: Client Software Installation Setting Usage Rights for the FaxFinder Printer You will need to change some settings for the Windows Printer for it to work with FaxFinder. For Windows Server 2003, Windows XP and earlier: For the Windows account/user that is setup to use the printer: ●...
  • Page 77 Chapter 4: Client Software Installation Add or Auto Discover Devices the FaxFinder. Add a FaxFinder Manually Use Auto Discover Device If you have the IP address, click Edit and select If you do not have the IP address, open Tools Add FaxFinder to add the unit manually.

  • Page 78: Disassociating A Faxfinder Unit From The Client

    Chapter 4: Client Software Installation Click OK. A new FaxFinder entry appears on the Devices tab. The device status should go from Not logged in to Logging in to Connected. If you are connecting to a FaxFinder x20, it shows Idle instead of Connected. If it shows Login Failure, either: The IP address or domain name is wrong.

  • Page 79: Chapter 5: Faxfinder Operation

    Chapter 5: FaxFinder Operation There are several ways to send faxes through a FaxFinder. Which methods are available to you depend on how your administrator set up the unit. This section describes the Schedule Fax window and the different ways to send faxes. Using the Schedule Fax Window There are three ways to display the Schedule Fax window.

  • Page 80: Device Pane

    Chapter 5: FaxFinder Operation Device Pane The drop-down list in this pane shows all the FaxFinder units associated with this PC. Use it to select the FaxFinder that you want to use to send the fax. If the FaxFinder unit is unavailable, click Reconnect to try to re-establish the connection. Schedule Options Pane Send: Immediately is the default Schedule Option.

  • Page 81: Recipients Pane

    Chapter 5: FaxFinder Operation Fax Receipt Select when you want a receipt for this fax. Options are: ● Always, which sends a receipt with every fax attempt ● Failure, which sends a receipt only when a fax is not successful ●...

  • Page 82: Documents Pane

    Chapter 5: FaxFinder Operation Delete a Recipient Click on the recipient name you want to delete. Click the – button to delete. The software prompts you to confirm the deletion. Documents Pane This pane lists the document files attached to the fax. Use it to add or delete documents from this fax. Add Documents Click + to add a document to the fax transmission.

  • Page 83: Schedule The Fax

    Chapter 5: FaxFinder Operation Schedule the Fax When your fax is ready, click Schedule to send the fax at the date and time specified in the Schedule Options pane. To exit the Fax Schedule window and discard all changes, click Close. Sending a Fax with Client Software To use the FaxFinder client software to send your fax: Start the FaxFinder client, if it is not running.

  • Page 84: Sending A Fax From Email (T.37)

    Chapter 5: FaxFinder Operation Select Multi-Tech FaxFinder as your printer and click OK (or Print depending on your program). Right-click on the FaxFinder unit that you want to use and select New Fax to open the Schedule Fax window. Use the Contacts or + button on the Recipients pane to add fax recipients. Refer to Recipients Pane for details.

  • Page 85: Sending A Fax From The Faxfinder Web Interface

    Chapter 5: FaxFinder Operation Sending a Fax from the FaxFinder Web Interface You can also send a fax by logging into FaxFinder through a web browser. To do this: Type the FaxFinder’s IP address in the browsers address bar and press Enter. Use the links to access the Send Fax page.

  • Page 86: Edit Menu

    Use Add FaxFinder to add a new FaxFinder unit to your client software. Select the FaxFinder model family from the Type drop-down list. FFx30 for the FF130, FF230, FF430 and FF830 ● FFx20 for the FF120, FF220, FF420 and FF820 ●...

  • Page 87: Advanced Tab

    Chapter 5: FaxFinder Operation Date/Time Tab Use the Date/Time tab to set the date and time formats for the fax header. Advanced Tab Minimize on Close Check Minimize on close if you want the Send Fax window to minimize automatically when you close the window.

  • Page 88: Tools Menu

    Chapter 5: FaxFinder Operation Trace Level A Trace Level of 9 is the highest trace setting. A Trace Level of 1 is the lowest (least amount of trace) setting. Save Log on Exit Select Save Log on Exit to ensure the log file exists after the application is closed. Save Log to Select Save Log to if you want to create a log file other than the default.

  • Page 89: Devices Tab (Main Window)

    Chapter 5: FaxFinder Operation Right-click on a device and select Add. Auto Discover Device automatically adds the Type and Server Address. If a secure login is required, check Use SSL. Enter the Username and Password required by the device. FFx20 Cover Page Edit If you have any FaxFinder x20 models, select this option to open the FaxFinder x20 Cover Page Editing software that was installed with the client.
  • Page 90 Chapter 5: FaxFinder Operation User Info Tab This tab lists your FaxFinder user information and allows you to view contacts. You can update your user information through this tab. ● Name, Email, Organization, and Phone and Fax numbers are text fields. Click on a field to edit the contents.

  • Page 91: Print Capture Tab (Main Window)

    Chapter 5: FaxFinder Operation ● The default is Medium. Fax Receipt Select when you want a receipt for this fax. Options are: ● Always, which sends a receipt with every fax attempt ● Failure, which sends a receipt only when a fax is not successful ●...
  • Page 92 Chapter 5: FaxFinder Operation Select Fax to open the Schedule Fax window to change any parameters and schedule your fax for a specific time or send it immediately. Refer to Using the Schedule Fax Window for details. View Select View to open a TIFF file of the document. If you associated TIFF files with the Multi-Tech TIFF Viewer during installation, that program that will open the file.

  • Page 93: Chapter 6 - Using The Multi-Tech Tiff Viewer

    Use the Multi-Tech Tiff Viewer to view faxes as an image. You can view thumbnails, zoom, magnify, scroll, and rotate the fax image. You can also use it to manipulate and alter the graphic files. Toolbar Icons The diagram below shows the toolbar icons. FaxFinder Administrator User Guide...

  • Page 94: Thumbnail View

    Icon Function Normal View Restores the image to the normal view. Fit to Width Resizes the image to fit the width of the viewer window. You may need to pan down to see the length of the document. Fit in Window Fits the entire image in the viewer window.
  • Page 95 If FaxFinder replys to the ping and you are still unable to view the FaxFinder web page, contact Multi-Tech Technical Support on our portal at https://support.multitech.com. To check the IP address of the FaxFinder, plug a serial cable into the Console/Command port, ●...

  • Page 96: Appendix A: Troubleshooting

    ● between your mail server and the FaxFinder unit. Contact Multi-Tech Technical Support on our portal at https://support.multitech.com. The client PC running the mail software cannot connect to the mail server. If you, as a client, cannot send yourself an email, then contact your administrator; there may be a problem with your mail server.
  • Page 97 My FaxFinder 130 or 230 is no longer responding to my inputs. The FF130 and 230 models have a reset switch instead of a power switch. If the hardware is unresponsive: Use a straightened paper clip to push the recessed button and reset the hardware.
  • Page 98 ● Check Multi-Tech web site for newer modem firmware for FaxFinder and, if any is available, ● upgrade the FaxFinder (see the section “Modem Firmware Update”). Contact Multi-Tech Technical Support on our portal at https://support.multitech.com. ● FaxFinder Administrator User Guide...

  • Page 99: Appendix B - Customization

    Name is the fax recipient’s name; it appears on the cover page. Example: FAX=5551234/ATTN=John Smith/COVER-PAGE-ENABLED=true@example.test ORG=name ● Name is the organization the fax is being sent to; it appears on the cover page. Example: FAX=5551234/ORG=Multitech Systems@example.test FaxFinder Administrator User Guide...
  • Page 100 FAX=111-555-1234/COVER-PAGE-ENABLED=true/ATTN=John Smith/ORG=Multitech@example.test Relaying To send faxes through an MTA such as mail.multitech.com, then mail.multitech.com needs to be configured to forward mail to the FaxFinder for a domain that FaxFinder will accept mail for. For most mail servers, if the email’s domain can be successfully resolved, the mail server will forward mail to that destination without any extra configuration.

  • Page 101: Creating Cover Pages For Ffx30

    Creating Cover Pages for FFx30 FaxFinder x30 models use PDF forms for cover pages. FaxFinder fills out the form fields with information specific to the fax and inserts the PDF as the first fax page. To do this, the field names used in the cover page form must match exactly with the field names that FaxFinder uses.

  • Page 102: Appendix C: Creating Cover Pages

    Appendix C: Creating Cover Pages pages_with_cover Number of pages with cover page pages_without_cover Number of pages without cover page subject Fax subject comments Extra comments optout_fax Opt-out notice fax number optout_phone Opt-out notice phone number optout_costfree Opt-out notice email or toll free number or website Using the Legacy Cover Page Generator Use the Cover Page Generator to create cover pages for FaxFinder x20 models only.
  • Page 103 Appendix C: Creating Cover Pages Select and place objects for your cover page template. Icon Objects Description Image Use to add a BMP or TIF file to your cover page template. Click the edges and drag to resize the image. Field Text/Edit Box Use to add an automated field.
  • Page 104 Appendix C: Creating Cover Pages Tips ● Include information about the sender and recipient. ● Add a static text label for each edit box that you create for automated text. ● Use the grid to line up objects in columns or lines. To toggle the grid on or off, click .

  • Page 105: Editing An Existing Cover Page (Ffx20)

    Appendix C: Creating Cover Pages Editing an Existing Cover Page (FFx20) Click Start | Programs | FaxFinder Client Software | Cover Page Generator to open the program. Click . The File Open window appears. Browse to the cover page folder, for example C:\Program Files \ Multi-Tech Systems \ FaxFinder Client Software \ Cover Pages.

  • Page 106: Change Views

    Appendix C: Creating Cover Pages Change Views Use the zoom in and zoom out icons or open the View menu to adjust view or toggle the toolbar. Icon Function Description Zoom In Use to view a smaller area of the cover page template file in greater magnification.

  • Page 107: Appendix D - Migrating From Faxfinder X20 To X30

    Convert the FFx20 phone book entries to FFx30 Users Save the phone book and passwords from the FFx20 server. To do this, download the Multi-Tech Device Manager from http://www.multitech.com/SUPPORT/Families/FaxFinder/software.asp. Install the Device Manager and run it. FaxFinder Administrator User Guide...
  • Page 108 Appendix D: Migrating from FaxFinder x20 to x30 If you know the IP address of the FFx20 server, select Edit > Add Device and enter the IP ● address of the FFx20 along with a valid username and password. The device manager will immediately attempt to establish contact with the FFx20.

  • Page 109: Mapping X20 Menus To The X30

    Appendix D: Migrating from FaxFinder x20 to x30 If you know the FFx30 server’s IP address, select Edit > Add FaxFinder and enter the IP ● address along with a valid username and password. The FaxFinder Client software immediately attempts to contact the FFx30. If you don’t know the FFx30 server’s IP address, select Tools >...

  • Page 110: Mapping X30 Menus To The X20

    Appendix D: Migrating from FaxFinder x20 to x30 Mapping x30 Menus to the x20 This table is the reverse of the previous table with FFx30 options shown across from their counterpart (if any) in the FFx20 family of products. FFx30 FFx20 Home Home...

  • Page 111: Appendix E - Regulatory Compliance

    47 CFR Part 68 Telecom 1. This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA. Located on this equipment is a label that contains, among other information, the registration number and ringer equivalence number (REN) for this equipment or a product identifier in the format: For current products is US:AAAEQ##Txxxx.

  • Page 112: 47 Cfr Part 15 Regulation

    Appendix E: Regulatory Compliance If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. 10. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. 11.

  • Page 113: Fax Branding Statement

    Appendix E: Regulatory Compliance Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: ...

  • Page 114: Emc, Safety, And R&Tte Directive Compliance

    Appendix E: Regulatory Compliance EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 2004/108/EC of 15 December 2004 on the approximation of the laws of Member States relating to electromagnetic compatibility;...

  • Page 115: Weee Statement

    Appendix E: Regulatory Compliance WEEE Statement (Waste Electrical and Electronic Equipment) WEEE Directive The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers, and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.

  • Page 116: Reach Statement

    Appendix E: Regulatory Compliance REACH Statement Registration of Substances After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view Multi-Tech Systems, Inc. products would be considered as “articles”.

  • Page 117: Restriction Of The Use Of Hazardous Substances (Rohs)

    Appendix E: Regulatory Compliance Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc. Certificate of Compliance 2002/95/EC Multi-Tech Systems confirms that its embedded products comply with the chemical concentration limitations set forth in the directive 2002/95/EC of the European Parliament (Restriction Of the use of certain Hazardous Substances in electrical and electronic equipment - RoHS) These Multi-Tech products do not contain the following banned chemicals: ●...

  • Page 118: Information On Hs/Ts Substances According To Chinese Standards

    Appendix E: Regulatory Compliance Information on HS/TS Substances According to Chinese Standards In accordance with China’s Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc.

  • Page 119: Information On Hs/Ts Substances According To Chinese Standards (In Chinese)

    Appendix E: Regulatory Compliance Information on HS/TS Substances According to Chinese Standards (in Chinese) 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems, Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 有害/有毒物质/元素 成分名称 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (CR6+) (PB) (Hg) (CD)
  • Page 120 Appendix E: Regulatory Compliance user ............... 61 add a FaxFinder unit........75, 84 administrator account setup......22 data link ............. 16, 17 associate date ..............78 software with a FaxFinder unit ....74, 84 format ............35 TIF files with viewer ........71 debug ...............

  • Page 121: Index

    Index receipt ............. 79, 89 view .............. 86 retry interval ........... 79, 89 schedule ............78 schedule fax ..........77 mail queue ............29 status tab ............87 mass uninstall ..........73 fax configuration maximum attempts ........78, 88 cover pages ........... 56 modem store &...
  • Page 122 Appendix E: Regulatory Compliance priority ............78, 88 status LED ..........16, 17 properties ............89 storage temperature ......... 9 ps ................ 8 system configuration public telecommunication network ....8 firmware ............40 printer ............35 save/restore ..........39 shares ............37 rack mount ............

This manual is also suitable for:

Faxfinder ff230Faxfinder ff830Faxfinder ff430

Table of Contents