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Multitech TalkAnytime TA2410 User Manual

Click-to-talk media server voice/ip gateways
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TalkAnytime
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Click-to-Talk Media Server
User Guide for Voice/IP Gateways
Digital Models: TA2410 & TA3010

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Summary of Contents for Multitech TalkAnytime TA2410

  • Page 1 TalkAnytime Click-to-Talk Media Server User Guide for Voice/IP Gateways Digital Models: TA2410 & TA3010...

  • Page 2: User Guide

    Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes. Check Multi-Tech’s web site for current versions of our product documentation.

  • Page 3: Table Of Contents

    ASKS Phone/IP Details *Absolutely Needed* Before Starting the Installation...23 Gather IP Information... 23 T1 Telephony Parameters (for TA2410)... 23 E1 Telephony Parameters (for TA3010)... 24 Obtain Email Address for TalkAnytime (for email call log reporting)... 25 Config Info CheckList ... 26 Placement ...27...
  • Page 4 ...67 OCAL ONFIGURATION Pre-Requisites...67 IP Parameters... 67 T1 Telephony Parameters (for TA2410)... 68 E1 Telephony Parameters (for TA3010)... 69 SMTP Parameters (for email call log reporting)... 69 Config Info CheckList ... 70 Local Configuration Procedure (Summary) ...71 Local Configuration Procedure (Detailed)...72 CHAPTER 6: PHONEBOOK AND URL CONFIGURATION...123...
  • Page 5 Setting a Password (Windows GUI) ...182 Setting a Password (Web Browser GUI) ...185 Un-Installing the TalkAnytime Software...186 Upgrading Software...189 FTP S (“D ERVER RANSFERS OWNLOADS ...198 ROWSER NTERFACE ...203 ERVER UNCTIONS CHAPTER 8 WARRANTY, SERVICE, AND TECH SUPPORT ...205 ...206 IMITED ARRANTY U.S.

  • Page 6: Chapter 1: Overview

    Chapter 1: Overview...

  • Page 7: About This Manual

    About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes two digital ® TalkAnytime units, models TA3010 and TA2410, that allow you to accept incoming audio/voice calls over the Internet or other IP network.

  • Page 8: (Ta2410 & Ta3010)

    10/100Mbps Ethernet interface, a local command port for local configuration using a Windows GUI, and a remote configuration modem port for remote configuration using a Windows GUI. Both the TA2410 and the TA3010 are expandable to double capacity (from one to two T1/E1 lines) if an expansion card (TA24-48 or TA30-60) is added.
  • Page 9 TalkAnytime User Guide Overview While the web GUI’s appearance differs slightly, its contents and organization are essentially the same as that of the Windows GUI.
  • Page 10 Overview TalkAnytime User Guide The primary advantage of the web GUI is remote access for control and configuration. The controller PC ® and the TalkAnyTime unit itself must both be connected to the same IP network and their IP addresses must be known.
  • Page 11 TalkAnytime User Guide Overview ® Once you’ve begun using the web browser GUI, you can go back to the TalkAnyTime Windows GUI at ® any time. However, you must log out of the web browser GUI before using the TalkAnyTime Windows GUI.

  • Page 12: Digital Talkanytime Led Descriptions

    T1 LED Descriptions. The descriptions below apply to the digital T1 TalkAnytime units. The TA2410 has two sets of LEDs, one for the single board shipped inside the TA2410 unit, and a second set for an expansion board that can be purchased (TA24-48). As viewed from the front of the TA2410, it is the left group that is active and that presents feedback about the operation of the TA-2410 unit.

  • Page 13: T1 Led Descriptions

    Indicates presence of power. After power up, the Boot LED will be on for about 10 Boot seconds while the TA2410 is booting. Link/Activity LED. This LED is lit if Ethernet connection has been made. It is off when the link is down (i.e., when no Ethernet connection exists).

  • Page 14: E1 Front Panel Leds

    Overview TalkAnytime User Guide E1 Front Panel LEDs The TA3010 and TA30-60 both use a common main circuit card or motherboard. Consequently, the LED indicators are the same for both. Click-to-Talk Media Server Figure 1-4: TA3010 LEDs Active LEDs. The TA3010 front panel has two sets of identical LEDs. In the TA3010 as shipped (that is, without an expansion card), the left-hand set of LEDs is functional whereas the right-hand set is not.

  • Page 15: E1 Led Descriptions

    If T1 operation is desired, it is far more efficient to use a TA2410 unit than to re-configure the TA3010 unit. PRI. On if E1 line is of ISDN-Primary-Rate type.

  • Page 16: Command Computer Requirements

    Command Computer Requirements The computer on which the TalkAnytime unit’s configuration program is installed must meet these requirements: • must be IBM-compatible PC with MS Windows operating system; • must have an available COM port for connection to the TalkAnytime unit (or, for computers with USB2.0 ports but lacking serial ports, the computer must be fitted with a USB2.0-to- serial adapter);...

  • Page 17: Specifications

    Specifications Specs for Digital T1 TalkAnytime Units Digital T1 TalkAnytime Specifications Parameter ……/Model TA2410 100-240 VAC Operating 1.2 - 0.6 A Voltage/Current 50/60 Hz Mains Frequencies 17 watts Power Consumption 1.75”H x Mechanical 17.4”W x Dimensions 8.75”D 4.5cm H x 44.2 cm W x...

  • Page 18: Specs For Digital E1 Talkanytime Units

    Specs for Digital E1 TalkAnytime Units Digital E1 TalkAnytime Specifications Parameter TA3010 ……/Model 100-240 VAC Operating 1.2 - 0.6 A Voltage/Current 50/60 Hz Mains Frequencies 17 watts Power Consumption 1.75”H x Mechanical 17.4”W x Dimensions 8.75”D 4.5cm H x 44.2 cm W x 22.2 cm D 7.1 lbs.

  • Page 19: Related Documentation

    Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on your system. To select the TalkAnyTime User Guide from the Multi-Tech Systems home page, click Documents and then click TalkAnytime in the product list drop-down window. All TalkAnyTime documents will be displayed. You can then choose User Guide to view or download the .pdf file.

  • Page 20: Chapter 2: Quick Start Instructions

    Chapter 2: Quick Start Instructions...

  • Page 21: Introduction

    When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement. Warning: There is danger of explosion if the battery is incorrectly replaced.

  • Page 22: Talkanytime Startup Tasks

    TalkAnytime Startup Tasks Task Collecting Phone/IP Details ( vital! ) Placement Command/Control Computer Setup: Specs & Settings Hookup Software Installation Phone/IP Starter Configuration Phonebook/URL Starter Configuration Connectivity Test Troubleshooting Summary The TalkAnytime must be configured to interface with your particular phone system and IP network.

  • Page 23: Phone/Ip Details *Absolutely Needed* Before Starting The Installation

    • Domain Name Server (DNS) Info (optional) • Determine whether or not 802.1p Packet Prioritization will be used. T1 Telephony Parameters (for TA2410) The following parameters must be known about the PBX or telco central office equipment to which the T1 TalkAnytime unit will connect:...

  • Page 24: E1 Telephony Parameters (For Ta3010)

    E1 Telephony Parameters (for TA3010) The following parameters must be known about the PBX or telco central office equipment to which the E1 TalkAnytime unit will connect: E1 Phone Parameters Ask phone company or PBX maintainer. E1 Parameters: Record for this TalkAnytime unit.

  • Page 25: Obtain Email Address For Talkanytime (For Email Call Log Reporting)

    Phone/IP Details Often Needed/Wanted Obtain Email Address for TalkAnytime (for email call log reporting) required if log reports of TalkAnytime call traffic are to be sent by email SMTP Parameters Preparation Task: Ask Mail Server administrator to set up email account (with password) for the TalkAnytime unit itself.

  • Page 26: Config Info Checklist

    (optional) Reminder: Be sure to Save Setup after entering configuration values. Configuration screen on which to enter Config Info Ethernet/IP Parameters T1/E1/ISDN Parameters (TA2410 only) T1/E1/ISDN Parameters (TA3010 only) T1/E1/ISDN Parameters T1/E1/ISDN Parameters T1/E1/ISDN Parameters T1/E1/ISDN Parameters T1/E1/ISDN Parameters Regional Parameters SMTP Parameters √...

  • Page 27: Placement

    Placement Mount your TalkAnytime unit in a safe and convenient location where cables for your network and phone system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling of the User Guide. Command/Control Computer Setup (Specs & Settings) The computer used for command and control of the TalkAnytime (a) must be an IBM-compatible PC, (b) must use a Microsoft operating system,...

  • Page 28: Client Computer Requirements

    Client Computer Requirements To make an incoming call using TalkAnytime, the computer must meet the requirements described in the table below. Category Operating System Browser Audio Hardware O.S. Settings Browser Settings In terms of audio hardware, many combinations are possible. In any event, the computer must have both a microphone and an audio output device and they must be activated.

  • Page 29: Quick Hookup For Ta2410 & Ta3010

    Quick Hookup for TA2410 & TA3010 T1/E1 TalkAnytime Hookup T1/E1/PRI cabling to your PBX. RJ-45 connector. DIGITAL VOICE TRUNK Cabling to POTS line (RJ-11 connector) for remote configuration via the built-in modem. (TA-2410/3010) Cabling to your IP network. Cabling to computer running RJ-45 connector.

  • Page 30: Install Talkanytime Configuration Software Onto Command Pc

    Install TalkAnytime Configuration Software onto Command PC For more details, see Chapter 4: Software Installation in User Guide. 1. TalkAnytime unit must be properly cabled. Power must be turned on. 2. Insert TalkAnytime CD into drive. Allow 10-20 seconds for Autorun to start. If Autorun fails, go to My Computer | CD ROM drive | Open.

  • Page 31: Phone/Ip Starter Configuration

    Phone/IP Starter Configuration Full details here: Technical Configuration chapter in User Guide 1. Open the TalkAnytime program: Start | TalkAnytime xxx | Configuration. Note: If you used the “Work-Around” on page 27 to operate using the TalkAnytime web GUI only, skip to step 4E. 2.
  • Page 32 Phone/IP Starter Configuration (continued) 8. Go to Configuration | Regional Parameters. In the Country Selection for Built-In Modem field (drop- down list), select the country that best fits your situation. (This may not be the same as your selection for the Country/Region field.

  • Page 33: Inbound Phonebook

    Inbound Phonebook 1. Open the TalkAnytime program. ( Start | TalkAnytime xxx | Configuration ) 2. Go to Phone Book | Inbound Phonebook | Add Entry. 3. In the “Remove Prefix” field, enter the PBX extension to which you want to direct the incoming TalkAnytime calls.

  • Page 34: Talkanytime Url Configuration

    TalkAnytime URL Configuration End users will access the TalkAnytime by clicking on an icon on a web site. The web server must include a URL link expression that not only directs the caller to the TalkAnytime unit but also specifies values for several other parameters (four parameters are required;...
  • Page 35 TalkAnytime URL Command Line (cont’d) http://a.b.c.d/tat.cgi?Service=string1&Protocol=n&Codec=q&SC=w &Packetization=y&Digits=z Configuration Portion of URL in question Parameter Involved Packetization where y is a variable; Values: 30, 60, 90, & 120 (for G723); 10, 20, 30, 40, 50, 60, 70, 80, & 90 (for G711A & G711U). Digits where z is a variable;...

  • Page 36: Talkanytime System Examples

    (c) calls by a trusted party into an institutional PBX and out into the local public phone system (PSTN). Command PC Whirlygig Gadget Company Offices Ethernet LAN Web Server x8651 Comblasticator Specialist x8652 Zanfraditron Specialist Customer x8653 Service Fridnorpulizer Dept. Specialist x8654 Gronplostramax Specialist Talk Anytime TA2410 PSTN x7301 x7302 x7303 Sales Dept.

  • Page 37: Calls Into A Phone Pool

    Internet Ethernet LAN Web Server x8651 Comblasticator Specialist x8652 Zanfraditron Specialist Customer x8653 Service Fridnorpulizer Dept. Specialist x8654 Gronplostramax Specialist 65.129.90.200 Talk Anytime TA2410 PBX is set to ‘hunt’ among extensions 7300-7399. 717- 466-0000 PSTN x7301 x7302 x7303 Sales Dept.

  • Page 38: Technical Configuration For Phone Pool Call

    End-User’s Perspective TalkAnytime Quick Start Instructions Technical Configuration for Phone Pool Call...

  • Page 39: Calls To Specific Extensions Through An Ivr

    TalkAnytime keypad to dial the desired extension. Whirlygig Gadget Company Offices IVR’s Outgoing Message 65.129.90.200 “Welcome to Whirlygig... Talk To speak to a Zanfraditron Anytime specialist, dial 8652.” TA2410 Ethernet LAN ext 8600 717- 466-0000 x7301 x8651 Comblasticator Specialist x8652 Zanfraditron...

  • Page 40: Technical Configuration For Specific Extension Calls Via Ivr

    End-User’s Perspective TalkAnytime Quick Start Instructions Technical Configuration for Specific Extension Calls via IVR Alternative Method to Access Multiple Extensions. In this example, we used an IVR to allow access to various extensions of the PBX. Specifically, the end-user used the TalkAnytime keypad to dial digits in response to instructions given in the IVR’s outgoing message.

  • Page 41: Inbound Phonebook List For Entire Example System

    TalkAnytime Quick Start Instructions End-User’s Perspective Inbound Phonebook List for Entire Example System The three uses of the TalkAnytime described here can be implemented simultaneously in a single system. Each type of use entails its own entry in the Phonebook. The resulting phonebook list is shown below.

  • Page 42: Calls By Trusted Party Into Pbx And Beyond

    Whirlygig (for example, to call home) Manager just as he would from his “Joe” own office in the Whirlygig building. Whirlygig Gadget Talk Company Offices Anytime TA2410 Ethernet LAN 717- 466-0000 Web Server x7301 x8651 Comblasticator Specialist x8652 Zanfraditron Sales Specialist Dept.

  • Page 43: Technical Configuration For Trusted-Party Calling Through Pbx

    Technical Configuration for Trusted-Party Calling Through PBX How Web Site Must Be Configured The webmaster must make several preparations for the TalkAnytime. The webmaster must: ● determine the IP address to be used for the TalkAnytime unit, ● have a graphic file that will be used as a target for the ‘mouse-over’ command that launches TalkAnytime for the user, ●...
  • Page 44 Website Configuration TalkAnytime Quick Start Instructions Graphic File for Mouse-Over Targeting. Any file will suffice. Typically the graphic image would include identify the department or product name associated with the call. For example, a web site might use separate graphic files to direct calls concerning various product lines or specially reduced-price products or promotions.
  • Page 45 These are HTML expressions needed to insert the graphics onto the web site. <a href="" onMouseUp="confirmTalkAnytime()"><img src="/images/Logos/Tradenames/boxsales1.jpg" ALT="TalkAnytime®" width="169" height="75" border="0" /></a> <a href="" onMouseUp="confirmTalkAnytime()"><img src="/images/Logos/Tradenames/diamond-custservice1.jpg" ALT="TalkAnytime®" width="169" height="75" border="0" /></a> Qualifications Query Window. When an online computer user clicks on the TalkAnytime icon, a message appears that indicates that the computer being used must meet certain requirements in order to use TalkAnytime.

  • Page 46: Connectivity Test

    2410/3010 is configured correctly and connected properly, the ONL LED should be on, and the LC and LS LEDs should be off. Ethernet T1/E1 Connection Ethernet Digital Voice Port Trunk Port TalkAnytime TA2410 or TA3010 Settings: IP Addr= 65.129.90.2 Voice/Fax Coder field: Automatic T1/E1 Params: per system needs Inbound Phonebook Channel 1 Description field: test-xyz Command IP Addr= 65.129.90.3...

  • Page 47: Troubleshooting

    Troubleshooting If you cannot establish voice connectivity between the Command PC and the TalkAnytime, follow the steps below to determine the problem. 1. Ping the TalkAnytime unit to confirm connectivity to the network. 2. Verify the connections at the TalkAnytime unit, hub, and PC. Check cabling.

  • Page 48: Chapter 3: Mechanical Installation And Cabling

    Chapter 3: Mechanical Installation and Cabling...

  • Page 49: Introduction

    Introduction The TA2410 and TA3010 units are heavy enough to require two able-bodied persons to participate when installing one of these units in a rack. Please read the safety notices before beginning installation. Safety Warnings Lithium Battery Caution A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability.

  • Page 50: Unpacking The Ta-2410/3010 Talkanytime Unit

    Mechanical Installation & Cabling TalkAnytime User Guide Unpacking the TA-2410/3010 TalkAnytime Unit TalkAnytime TalkAnytime Cabling Guide Figure 3-1: Unpacking the TA-2410/3010...

  • Page 51: Rack Mounting Instructions For Ta2410 & Ta3010

    Rack Mounting Instructions for TA2410 & TA3010 The TalkAnytime units can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-2. Safety Recommendations for Rack Installations Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer.

  • Page 52: 19-Inch Rack Enclosure Mounting Procedure

    5. Remove feet (4) from the TalkAnytime unit. 6. Mount the TalkAnytime unit in the rack enclosure per the rack manufacture’s mounting procedure. Figure 3-3: Bracket Attachment for Rack Mounting (TA2410 & TA3010) Figure 3-4: Attaching TalkAnytime Unit to Rack Rail (TA2410 & TA3010)

  • Page 53: Cabling Procedure For Ta-2410/3010

    Cabling Procedure for TA-2410/3010 Cabling involves connecting the TalkAnytime unit to your telephone equipment, command computer, your network (WAN or LAN), to power, and to earth ground. 1. Connect the power cord supplied with your TalkAnytime unit to a live AC outlet and to the power connector on the back of the TalkAnytime unit as shown at top right in Figure 3-5.
  • Page 54 The ground connection must not be as easily disconnected as, for example, a power cord. Multi-Tech Product Grounding connectors...
  • Page 55 TalkAnytime User Guide Mechanical Installation & Cabling 6. Turn on power to the TalkAnytime unit by placing the ON/OFF switch on the back panel to the ON position. Wait for the Boot LED on the TalkAnytime unit to go off before proceeding. This may take a few minutes.

  • Page 56: Chapter 4: Software Installation

    Chapter 4: Software Installation...

  • Page 57: Introduction

    20 seconds for the Multi-Tech CD installation window to display. If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon.
  • Page 58 ® Software Installation TalkAnytime User Guide 3. When the Multi-Tech Installation CD dialog box appears, click the Install Software icon. 4. A ‘welcome’ screen appears. Press Enter or click Next to continue.
  • Page 59 TalkAnytime User Guide Software Installation 5. Follow the on-screen instructions to install your TalkAnytime software. The first screen asks you to choose the folder location of the files of the TalkAnytime software. Choose a location and click Next.
  • Page 60 Software Installation 6. At the next screen, you must select a program folder location for the TalkAnytime software program icon. Click Next. Transient progress screens will appear while files are being copied. 7. A completion screen will appear. Click Finish. TalkAnytime ®...
  • Page 61 TalkAnytime User Guide Software Installation 8. When setup of the TalkAnytime software is complete, you will be prompted to run the TalkAnytime software to configure the TalkAnytime unit. Software installation is complete at this point. You may proceed with Technical Configuration now or not, at your convenience.

  • Page 62: Un-Installing The Talkanytime Configuration Software

    ® Software Installation TalkAnytime User Guide Un-Installing the TalkAnytime Configuration Software 1. To un-install the TalkAnytime configuration software, go to Start | Programs and locate the entry for the TalkAnytime program. Select Uninstall.
  • Page 63 TalkAnytime User Guide Software Installation 2. You will be asked to shut down other applications while uninstalling the TalkAnytime software. 3. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process. 4.
  • Page 64 ® Software Installation TalkAnytime User Guide 5. A completion screen will appear. Click Finish.

  • Page 65: Chapter 5: Technical Configuration

    Chapter 5: Technical Configuration...

  • Page 66: Configuring The Talkanytime

    Configuring the TalkAnytime When you begin using the TalkAnytime unit, you must (A) decide which graphic user interface (GUI) to use (there is a Windows GUI and a web-based GUI, and both can be accessed remotely), (B) set values for two broad groups of configuration parameters on the TalkAnytime unit (technical configuration parameters and phone book configuration parameters, both described below), and (C) complete the setup of the TalkAnytime unit for its inter-operation with a web server.

  • Page 67: Local Configuration

    includes describes several attributes of the TalkAnytime service. That link will involve a graphics file that will be used as an icon. The graphics file must be listed on the web page in a mouse-related command. TalkAnytime also requires that several operating parameters be specified in a short Java script command line.

  • Page 68: T1 Telephony Parameters (For Ta2410)

    T1 Telephony Parameters (for TA2410) The following parameters must be known about the PBX or telco central office equipment to which the T1 TalkAnytime unit will connect: T1 Phone Parameters Ask phone company or PBX maintainer. T1 Parameters: Record for this TalkAnytime unit.

  • Page 69: E1 Telephony Parameters (For Ta3010)

    E1 Telephony Parameters (for TA3010) The following parameters must be known about the PBX or telco central office equipment to which the E1 TalkAnytime unit will connect: E1 Phone Parameters Ask phone company or PBX maintainer. E1 Parameters: Record for this TalkAnytime unit.

  • Page 70: Config Info Checklist

    (optional) Reminder: Be sure to Save Setup after entering configuration values. Configuration screen on which to enter Config Info Ethernet/IP Parameters T1/E1/ISDN Parameters (TA2410 only) T1/E1/ISDN Parameters (TA3010 only) T1/E1/ISDN Parameters T1/E1/ISDN Parameters T1/E1/ISDN Parameters T1/E1/ISDN Parameters T1/E1/ISDN Parameters Regional Parameters SMTP Parameters √...

  • Page 71: Local Configuration Procedure (Summary)

    Local Configuration Procedure (Summary) After the TalkAnytime configuration software has been installed in the ‘Command’ PC (which is connected to the TalkAnytime unit), several steps must be taken to configure the TalkAnytime unit to function in its specific setting. Although the summary below includes all of these steps, some are optional. 1.

  • Page 72: Local Configuration Procedure (Detailed)

    Local Configuration Procedure (Detailed) You can begin the configuration process as a continuation of the TalkAnytime software installation. You can establish your configuration or modify it at any time by launching the TalkAnytime program from the Windows Start menu. 1. Check Power and Cabling. Be sure the TalkAnytime unit is turned on and connected to the computer via the TalkAnytime unit’s Console Port (RJ45 connector is connected at the TalkAnytime unit;...
  • Page 73 TalkAnytime User Guide Technical Configuration 3. Confirm Connection. If the TalkAnytime unit is set for an available COM port and is correctly cabled to the PC, the TalkAnytime main screen will appear. (If the main screen appears grayed out and seems inaccessible, go to step 4.) In the lower left corner of the screen, the connection status of the TalkAnytime will be displayed.
  • Page 74 4. Solving Common Connection Problems. A. Fixing a COM Port Problem. If the TalkAnytime main screen appears but is grayed out and seems inaccessible, the COM port that was specified for its communication with the PC is unavailable and must be changed.
  • Page 75 TalkAnytime User Guide Technical Configuration Generally, you can reach the dialog box for these parameter groups in one of four ways: pulldown menu, toolbar icon, keyboard shortcut, or sidebar. 6. Set Ethernet/IP Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar.
  • Page 76 The Ethernet/IP Parameters fields are described in the tables and text passages below. Note that both DiffServ parameters (Call Control PHB and VoIP Media PHB) must be set to zero if you enable Packet Prioritization (802.1p). Nonzero DiffServ values negate the prioritization scheme. Ethernet/IP Parameter Definitions Field Name Values...
  • Page 77 Ethernet/IP Parameter Definitions (cont’d) Field Name Values IP Parameter fields Gateway Name alphanumeric Enable DHCP disabled by default IP Address 4-places, 0-255 IP Mask 4-places, 0-255 Gateway 4-places, 0-255. DiffServ PHB (Per Hop Behavior) values pertain to a differential DiffServ prioritizing system for IP packets as handled by DiffServ- Parameter compatible routers.
  • Page 78 The IP Datagram with Header, Its Type-of-Service field, & DiffServ bits => VERS HLEN TYPE OF SERVICE IDENTIFICATION TIME TO LIVE PROTOCOL SOURCE IP ADDRESS DESTINATION IP ADDRESS IP OPTIONS (if any) The TOS field consists of eight bits, of which only the first six are used. These six bits are called the “Differentiated Service Codepoint”...
  • Page 79 About Service Records An SRV record holds the following information: • Service: the symbolic name of the desired service. • Protocol: this is usually either TCP or UDP. • Domain name: the domain for which this record is valid. • TTL: standard DNS time to live field.
  • Page 80 8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “Voice/FAX Parameters” Pulldown Shortcut Ctrl + H Icon Sidebar...
  • Page 81 TalkAnytime User Guide Technical Configuration In each field, enter the values that fit your particular network.
  • Page 82 Technical Configuration TalkAnytime User Guide Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box. To copy a set of Voice/FAX parameters to all channels, select “Copy to All”...
  • Page 83 The Voice/FAX Parameters fields are described in the tables below. Field Name Values Description Default When this button is clicked, all Voice/FAX parameters are set to their default values. Select Channel to be configured is selected here. 1-24 (2410) Channel 1-30 (3010) Copy Copies the Voice/FAX attributes of one channel to another channel.
  • Page 84 Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Determines whether selection of coder is manual or automatic. Auto- When Automatic is selected, the local and remote voice channels matic will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max Bandwidth setting.
  • Page 85 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Dynamic Jitter Buffer Dynamic Dynamic Jitter defines a minimum and a maximum jitter value for Jitter Buffer voice communications. When receiving voice packets from a remote network traffic problems. This is called Jitter. To compensate, the TalkAnytime unit uses a Dynamic Jitter Buffer.
  • Page 86 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic The Automatic Disconnection group provides four options which Disconnect- can be used singly or in any combination. Jitter Value 1-65535 The Jitter Value defines the average inter-arrival packet deviation milli- (in milliseconds) before the call is automatically disconnected.
  • Page 87 TalkAnytime User Guide Technical Configuration 9. Set T1/E1/ISDN Parameters. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “T1/E1/ISDN Parameters” Pulldown Icon Shortcut Sidebar Ctrl + T...
  • Page 88 Technical Configuration TalkAnytime User Guide In each field, enter the values that fit your particular network.
  • Page 89 TalkAnytime User Guide Technical Configuration T1 Parameters. The parameters applicable to T1 and their values are shown in the figure below. These T1 Parameter fields are described in the tables that follow.
  • Page 90 Field Name Values T1/E1/ISDN Long-Haul Mode CRC Check (Cyclic Redundancy Check) Frame Format F4, D4, ESF, SLC96 CAS Protocol E&M Immed Strt E&M Wink Start E&M Wink with dial tone FXO Ground Strt FXO Loop Start FXS Ground Strt FXS Loop Start FXS Options –...
  • Page 91 For TalkAnytime units, supervision of CAS protocols is supported only forFXS Ground Start and FXS Loop Start. The parameters described in the following table for FXS Ground Start also apply to FXS Loop Start. Field Name Values FXS Ground/Loop Start Supervision Parameters Answer Delay (Enable)
  • Page 92 T1 Parameter Definitions (cont’d) Field Name Values FXS Ground/Loop Start Supervision Parameters Tone Detection (Enable) Available Busy Tone, Dial Tones (List) Tone, Reorder Tone Survivability Dial Tone, Unobtainable Tone Answer Tones Busy Tone, Dial (List) Tone, Reorder Tone Survivability Dial Tone, Unobtainable Tone ISDN Parameters...
  • Page 93 T1 Parameter Definitions (cont’d) Field Name Values ISDN Parameters Country see table, later this chapter Operator see table, later this chapter Note on Country & Operator options. Numbering Details Parameters Calling Party unknown, Number Type national, international, network specific, subscriber, abbreviated, as received from network...
  • Page 94 T1 Parameter Definitions (cont’d) Field Name Values General T1/E1/ISDN Parameters Line Build Out 0 dB, -7.5 dB, -15 dB, -22.5 dB Pulse Shape 0 to 40 Meters Level 40 to 81 m 81 to 122 m 122 to 162 m 162 to 200 m Caller ID Parameters Caller ID...
  • Page 95 T1 Parameter Definitions (cont’d) Field Name Values Line Coding AMI / B8ZS PCM Law A-Law/Mu-Law Yellow Alarm Bit 2 / 1111… Format Description Match to PBX or telco. Match to PBX or telco. “ Mu-law” is analog-to-digital compression/expansion standard used in North America.
  • Page 96 Technical Configuration TalkAnytime User Guide E1 Parameters. The parameters applicable to E1 and their values are shown in the figure below. These E1 Parameter fields are described in the tables that follow.
  • Page 97 E1 Parameter Definitions Field Name Values T1/E1/ISDN Long-Haul Mode CRC Check (Cyclic Redundancy Check) Frame Format Double Frame; MultiFrame (with CRC4); MultiFrame (w/CRC4, modified) CAS Protocol E&M Immed Strt E&M Wink Start E&M Wink with dial tone FXO Ground Strt FXO Loop Start FXS Ground Strt FXS Loop Start...
  • Page 98 The values in the table below apply to both the FXS Ground Start CAS protocol and the FXS Loop Start CAS protocol. E1 Parameter Definitions Field Name Values FXS Ground/Loop Start Supervision Parameters Answer Delay (Enable) Answer Delay numeric Timer (in seconds) Description When this option is selected, the...
  • Page 99 E1 Parameter Definitions (cont’d) Field Name Values FXS Ground/Loop Start Supervision Parameters Tone Detection (Enable) Available Busy Tone, Dial Tones (List) Tone, Reorder Tone Survivability Dial Tone, Unobtainable Tone Answer Tones Busy Tone, Dial (List) Tone, Reorder Tone Survivability Dial Tone, Unobtainable Tone ISDN Parameters...
  • Page 100 E1 Parameter Definitions (cont’d) Field Name Values ISDN Parameters Country see table, later this chapter Operator see table, later this chapter Note on Country & Operator options. Numbering Details Parameters Calling Party unknown, Number Type national, international, network specific, subscriber, abbreviated, as received from network...
  • Page 101 E1 Parameter Definitions (cont’d) Field Name Values General E1/E1/ISDN Parameters Line Build Out 0 dB, -7.5 dB, -15 dB, -22.5 dB Pulse Shape 0 to 40 Meters Level 40 to 81 m 81 to 122 m 122 to 162 m 162 to 200 m Caller ID Parameters Caller ID...
  • Page 102 E1 Parameter Definitions (cont’d) Field Name Values Line Coding AMI / B8ZS PCM Law A-Law/Mu-Law Yellow Alarm Bit 2 / 1111… Format Description Match to PBX or telco. Match to PBX or telco. “ Mu-law” is analog-to-digital compression/expansion standard used in North America.
  • Page 103 TalkAnytime User Guide Technical Configuration 10. Set ISDN Parameters (if applicable). These parameters are accessible in the T1/E1/ISDN Parameters screen. If your T1 or E1 phone line is a Primary Rate Interface ISDN line, enable ISDN-PRI and set it for the particular implementation of ISDN that your telco uses.
  • Page 104 This modem allows the TalkAnytime unit to be configured remotely when a standard POTS line is connected to the “Command Modem” connector on the back panel of the TalkAnytime unit. In the Icon Sidebar Each TA2410 and TA3010 TalkAnytime unit contains a built-in...
  • Page 105 Country Selection for Built-In Modem field (drop-down list), select the country that best fits your situation. This may not be the same as your selection for the Country/Region field. The selections in the Country Selection for Built-In Modem field entail more detailed groupings of telephony parameters than do the Country/Region values.
  • Page 106 “Regional Parameter” Definitions Field Name Values Country/ USA, Japan, UK, Region Custom Note “Survivability” tone indicates a special type of call-routing redundancy & applies to MultiVantage voip units only. Advisory screen This message screen appears whenever the Country field is changed. It informs the operator that, upon change of the Country field value, all User Defined Tones will be deleted.
  • Page 107 “Regional Parameter” Definitions (cont’d) Field Name Values Standard Tones fields (cont’d) Gain 1 gain in dB +3dB to –31dB and “mute” setting Gain 2 gain in dB +3dB to –31dB and “mute” setting Cadence n/n/n/n (msec) On/Off four integer time values in milli-seconds;...
  • Page 108 “Regional Parameter” Definitions (cont’d) Field Name Values Country country name Selection for Built-In Modem User Defined Tones fields Type column alphanumeric name specified by user Frequency 1 freq. in Hertz Frequency 2 freq. in Hertz Gain 1 gain in dB +3dB to –31dB and “mute”...
  • Page 109 TalkAnytime User Guide Technical Configuration 11. Set Custom Tones and Cadences (optional). The Regional Parameters dialog box has a secondary dialog box that allows you to customize DTMF tone pairs to create unique ring-tones, dial-tones, busy- tones or “unobtainable” tones (fast busy signal) or “re-order” tones (telling the user that she must hang up an off-hook phone) or “survivability”...
  • Page 110 The Custom Tone-Pair Settings fields are described in the table below. Field Name Values Tone Pair dial tone, busy tone, ring tone, ‘unobtainable’ tone, survivability tone, re-order tone TONE PAIR VALUES Frequency 1 frequency in Hertz Frequency 2 frequency in Hertz Gain 1 gain in dB...
  • Page 111 12. Set SMTP Parameters (Log Reports by Email). The SMTP Parameters screen is applicable when the administrator has chosen to receive log reports by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SMTP” in the SMTP Parameters screen.). The SMTP Parameters screen can be reached by pulldown menu, keyboard shortcut, or sidebar.
  • Page 112 The SMTP Parameters screen is shown below Field Name Values Enable SMTP Requires Authentication Login Name alpha- numeric, per email domain “SMTP Parameters” Definitions Description In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP” in the Logs screen.
  • Page 113 Field Name Values Password alpha- numeric Mail Server IP n.n.n.n Address for n= 0 to Port Number Mail Type text or html Subject text Reply-To email address Address Recipient email address Address Mail Criteria Number of integer Records Number of integer Days “SMTP Parameters”...
  • Page 114 The SMTP Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to customize email log messages for the aspects of the call traffic going through the aspects will be included in the email log reports. Field Description Select All Log report to...

  • Page 115: Field Description

    “Custom Fields” Definitions (cont’d) Field Description Total bytes sent in call. Bytes Sent Packets lost in call. Packets Lost Outbound The DTMF dialing digits Digits received by this gateway from Received the remote gateway presuming that DTMF is set to "Out of Band."...
  • Page 116 Technical Configuration TalkAnytime User Guide...
  • Page 117 13. Set Log Reporting Method. The Logs screen lets you choose how the Administrator (or webmaster) will receive log reports about the through it. Log reports can be received in one of two ways: A. in the program (GUI), or TalkAnytime B.
  • Page 118 Field Name Values Description Enable Allows TalkAnytime debugging messages to be read via a basic terminal Console program like HyperTerminal ™ or equivalent. Normally, this should be Messages disabled because it uses TalkAnytime processing resources. Console messages are meant for tech support personnel. Filters (button) Click to access secondary screen on where console messages can be included/excluded by category and on a per-channel basis.
  • Page 119 TalkAnytime User Guide Technical Configuration To customize console messages by category and/or by channel, click on “Filters” and use the Console Messages Filters Settings screen.
  • Page 120 14. Set Baud Rate. The Connection option in the sidebar menu has a “Settings” item that includes the baud-rate setting for the COM port of the computer running the TalkAnytime software. First, it is important to note that the default COM port established by the TalkAnytime program is COM1. Do not accept the default value until you have checked the COM port allocation on your PC.
  • Page 121 This screen presents vital system information at a glance. Its primary use is in troubleshooting. System Information Parameter Definitions Field Name Values Description Boot Indicates the version of the code that is used at the startup (booting) nn.nn Version of the TalkAnytime. The boot code version is independent of the software version.
  • Page 122 The frequency with which the System Information screen is updated is determined by a setting in the Logs screen. 16. Saving the TalkAnytime Configuration. When values have been set for all of the TalkAnytime unit’s various operating parameters, click on Save Setup in the sidebar. 17.

  • Page 123: Chapter 6: Phonebook And Url Configuration

    Chapter 6: Phonebook and URL Configuration...

  • Page 124: Phonebook

    Introduction After the TalkAnytime Configuration software has been installed and the unit has been configured with respect to IP address and telephony interface, etc., two additional kinds of settings must be addressed: (1) the Inbound Phonebook must be set to route incoming calls per system needs, and (2) a URL command line that includes several configuration settings derived from the Configuration software setup must be written and made available to the webmaster.
  • Page 125 TalkAnytime User Guide PhoneBook & URL Configuration 1. Select . Click Add. Inbound PhoneBook | List Entries 2. The Add/Edit Inbound PhoneBook screen appears.
  • Page 126 Enter Inbound PhoneBook data for your TalkAnytime unit. The fields of the Add/Edit Inbound PhoneBook screen are described in the table below. Add/Edit Inbound Phone Book: Field Definitions Field Name Values Description Accept Any : Y/N Values Number When checked, “Any Number” appears as the value in the Remove Prefix field. Description: When no external routing device is used.
  • Page 127 TalkAnytime URL Configuration End users will access the TalkAnytime by clicking on an icon on a web site. The web server must include a URL link expression that not only directs the caller to the TalkAnytime unit but also specifies values for several other parameters (four parameters are required;...

  • Page 128: Introduction

    PBX and that plays a recorded message and allows callers to dial different extensions with DTMF signals from phone or keypad), and (c) calls by a trusted party into an institutional PBX and out into the local public phone system (PSTN). Command PC Talk Anytime TA2410 Ethernet LAN x7301 x8651 Comblasticator Specialist x7302...

  • Page 129: Calls Into A Phone Pool

    Home PC User A Whirlygig Gadget Company Offices Call starts Path of Call here. Ethernet LAN Internet Web Server Customer 65.129.90.200 Talk Anytime TA2410 717- 466-0000 x7301 x8651 Comblasticator Specialist x7302 x8652 Zanfraditron x7303 Sales Specialist Dept. x8653...

  • Page 130: Technical Configuration For Phone Pool Call

    Phonebook & URL Configuration TalkAnytime User Guide Technical Configuration for Phone Pool Call...

  • Page 131: Calls To Specific Extensions Through An Ivr

    Dept. After hearing IVR’s outgoing message, caller uses TalkAnytime keypad to dial the desired extension. Whirlygig Gadget Company Offices 65.129.90.200 Talk Anytime TA2410 ext 8600 PBX is set to route calls 717- to 8600 to IVR. 466-0000 PSTN x7301 x8651...

  • Page 132: Technical Configuration For Specific Extension Calls Via Ivr

    Phonebook & URL Configuration TalkAnytime User Guide Technical Configuration for Specific Extension Calls via IVR Alternative Method to Access Multiple Extensions. In this example, we used an IVR to allow access to various extensions of the PBX. Specifically, the end-user used the TalkAnytime keypad to dial digits in response to instructions given in the IVR’s outgoing message.

  • Page 133: Inbound Phonebook List For Example System

    TalkAnytime User Guide PhoneBook & URL Configuration Inbound Phonebook List for Example System The three uses of the TalkAnytime described here can be implemented simultaneously in a single system. Each type of use entails its own entry in the Phonebook. The resulting phonebook list is shown below. Alternative Method to Access Multiple Extensions.

  • Page 134: User' Perspective Of Talkanytime

    Phonebook & URL Configuration TalkAnytime User Guide User’s Perspective of TalkAnytime For end-users TalkAnytime is an opportunity to conduct a toll-free voice call directly from their computers. The process begins when a user responds to a “click-to-talk” opportunity on a web site. In the example shown here, the user can click on a rectangular icon to speak to a sales agent or on a diamond-shaped icon to speak to a customer service representative.
  • Page 135 These are the requirements: User PC Requirements for TalkAnytime Category Operating System Browser Audio Hardware O.S. Settings Browser Settings Qualifications Query Window. The following window will appear to the user. Users who meet the requirements can continue by clicking OK. Requirement Windows 98 or Windows XP Internet Explorer 5.0 or higher...
  • Page 136 Phonebook & URL Configuration TalkAnytime User Guide Installing the TalkAnytime Applet. Next the TalkAnytime applet program will begin downloading into the user’s computer. This occurs each time TalkAnytime is used. (The applet does not remain available on the user’s computer for future uses.) During the download, the following screen will appear. When the download of the TalkAnytime applet is complete, a message will appear indicating that a second download may be necessary.
  • Page 137 TalkAnytime User Guide PhoneBook & URL Configuration A Security Warning screen will appear to confirm the download. Popup Blocking. If the TalkAnytime URL is set to “Digits = Yes,” which brings up a keypad for the user to dial specific extensions on the host PBX, then Popup Blocking must be disabled in the user’s Internet Explorer, at least for the IP address on which the TalkAnytime unit is operating.
  • Page 138 During the Call. When this download is complete and the Popup Blocking issue (if any) has been resolved, the TalkAnytime voice session will begin. During the speech session, the graphic representation will be different. Disconnection. At the end of the call, the user should click on the Disconnect button to end the connection.

  • Page 139: Graphic File For Mouse-Over Targeting

    How Web Site Must Be Configured The webmaster must make several preparations for the TalkAnytime. The webmaster must: ● determine the IP address to be used for the TalkAnytime unit, ● have a graphic file that will be used as a target for the ‘mouse-over’ command that launches TalkAnytime for the user, ●...

  • Page 140: Qualifications Query Window

    These are HTML expressions needed to insert the graphics onto the web site. <a href="" onMouseUp="confirmTalkAnytime()"><img src="/images/Logos/Tradenames/boxsales1.jpg" ALT="TalkAnytime®" width="169" height="75" border="0" /></a> <a href="" onMouseUp="confirmTalkAnytime()"><img src="/images/Logos/Tradenames/diamond- custservice1.jpg" ALT="TalkAnytime®" width="169" height="75" border="0" /></a> Qualifications Query Window. When an online computer user clicks on the TalkAnytime icon, a message appears that indicates that the computer being used must meet certain requirements in order to use TalkAnytime.
  • Page 141 The following is a JavaScript command that would create such a graphical qualifications query window. function confirmTalkAnytime() { if(confirm("TalkAnytime®, the communication service that allows you to talk to your \n" + "whirlygig representative via your Internet connection, requires a \n" + "headset/microphone-equipped, multimedia computer running Internet Explorer \n"...

  • Page 142: Help Documents For End-Users

    Phonebook & URL Configuration TalkAnytime User Guide Help Documents for End-Users MultiTech has provided documents in PDF format to explain to end-users the operating requirements of TalkAnytime. There are three of these files (one for calling into phone pools, a second for incoming calls to specific extensions, and a third for trusted users/employees who are granted access to the PBX via the TalkAnytime.

  • Page 144: Chapter 7: Operation And Maintenance

    Chapter 7: Operation and Maintenance...

  • Page 145: Operation And Maintenance

    Operation and Maintenance Although most Operation and Maintenance functions of the software are in the Statistics group of screens, an important summary appears in the System Information of the Configuration screen group. System Information screen This screen presents vital system information at a glance. Its primary use is in troubleshooting. This screen is accessible via the Configuration pulldown menu, the Configuration sidebar menu, or by the keyboard shortcut Ctrl + Alt + Y...
  • Page 146 System Information Parameter Definitions Field Name Values Description Boot Indicates the version of the code that is used at the startup (booting) of nn.nn Version the TalkAnytime. The boot code version is independent of the alpha- software version. numeric Firmware Indicates the version of the TalkAnytime firmware.
  • Page 147 TalkAnytime User Guide Operation & Maintenance The frequency with which the System Information screen is updated is determined by a setting in the Logs screen...

  • Page 148: Statistics Screens

    Statistics Screens Ongoing operation of the TalkAnytime unit can be monitored for performance using the Statistics functions of the TalkAnytime software. About Call Progress Channel Icons (Main Screen Lower Left) In the web GUI, call progress details can be viewed by clicking on an icon (one for each channel) arranged similarly on the web- browser screen.
  • Page 149 Unlike the MultiVOIP products to which the TalkAnytime is related, TalkAnytime units use a proprietary call signaling protocol rather than any of the standard or Multi-Tech specific protocols (H.323, SIP, or SPP). Indicates whether the call in question is an incoming call or an outgoing call.
  • Page 150 Call Progress Details: Field Definitions (cont’d) DTMF/Other Details Field Name Values Prefix Matched specified dialing digits Outbound Digits 0-9, #, * Sent Outbound Digits 0-9, #, * Received Server Details n.n.n.n (for n=0-255) and/or other server IP-related descriptions DTMF Capability inband, out of band Expressions differ...

  • Page 151: About Logs

    TalkAnytime User Guide Operation & Maintenance About Logs Accessing “Statistics: Logs” Pulldown Icon Shortcut Sidebar Ctrl + O The Logs Screen...

  • Page 152: Call Details

    Logs Screen Details: Field Definitions (cont’d) Field Name Values Log # column 1 or higher Start Date,Time dd:mm:yyyy column hh:mm:ss Duration column hh:mm:ss Type H.323, SIP, or SPP Status column success or failure IP Direction incoming, outgoing Mode column voice or FAX From column gateway name To column...
  • Page 153 Logs Screen Details: Field Definitions (cont’d) Field Name Values Call Details (cont’d) FROM Details Gateway Name alphanumeric string IP Address x.x.x.x, where x has a range of 0 to 255 Options FEC, SC TO Details Gateway Name alphanumeric string IP Address x.x.x.x, where x has a range of 0 to 255...

  • Page 154: About Ip Statistics

    Operation and Maintenance TalkAnytime User Guide About IP Statistics Accessing IP Statistics Pulldown Sidebar Shortcut Icon Ctrl + P IP Statistics Screen...
  • Page 155 IP Statistics: Field Definitions Field Values Description Name UDP versus TCP Protocol). UDP provides unguaranteed, connectionless transmission of data across an IP network. By contrast, TCP provides reliable, connection-oriented transmission of data.Both TCP and UDP split data into packets called “datagrams.” However, TCP includes extra headers in the datagram to enable retransmission of lost packets and reassembly of packets into their correct order if they arrive out of order.
  • Page 156 IP Statistics: Field Definitions (cont’d) Field Values Description Name Total Packets Sum of data packets of all types. (cont’d) Received integer Total number of error-laden packets received by this VOIP gateway since the last with Errors value “clearing” or resetting of the counter within the TalkAnytime software. UDP Packets User Datagram Protocol packets.

  • Page 157: About Link Management

    TalkAnytime User Guide Operation & Maintenance About Link Management The Link Management screen is essentially an automated utility for pinging endpoints on your voip network. This utility generates pings of variable sizes at variable intervals and records the response to the pings.
  • Page 158 Link Management screen Field Definitions Field Name Values Description Monitor Link fields IP Address to a.b.c.d This is the IP address of the target endpoint to be pinged. Ping 0-255 Pings per Test 1-999 This field determines how many pings will be generated by the Start Now command.

  • Page 159: About T1/E1 Statistics

    Operation & Maintenance About T1/E1 Statistics Accessing T1/E1 Statistics Pulldown Icon Shortcut Sidebar Ctrl + 1 The T1 Statistics screen is only accessible/applicable for the TA2410 and the E1 Statistics screen is only accessible/applicable for the TA3010. T1 Statistics Screen...
  • Page 160 T1 Statistics: Field Definitions Field Values Description Name Red Alarm Integer tally of The alarm condition declared when a alarms device receives no signal or cannot counted since synchronize to the signal being received. A last reset. Red Alarm is generated if the incoming data stream has no transitions for 176 consecutive pulse positions.
  • Page 161 T1 Statistics: Field Definitions (cont’d) Field Values Description Name Yellow Tally since last The alarm signal sent by a remote T1/E1 Alarm reset. device to indicate that it sees no receive signal or cannot synchronize on the receive signal. Frame [To be supplied.] Search Restart Flag...
  • Page 162 T1 Statistics: Field Definitions (cont’d) Field Values Description Name Two successive pulses of the same Bipolar Integer tally of polarity have been received and these Violation violation count pulses are not part of zero substitution. since last reset. On an AMI-encoded line, this represents a line error.
  • Page 163 E1 Statistics Screen E1 Statistics: Field Definitions Field Values Description Name Red Alarm Integer tally of The alarm condition declared when a alarms device receives no signal or cannot counted since synchronize to the signal being received. A last reset. Red Alarm is generated if the incoming data stream has no transitions for 176 consecutive pulse positions.
  • Page 164 E1 Statistics: Field Definitions (cont’d) Field Values Description Name Detected alarm indication signal in Receive timeslot 16 according to ITU-T G.775. Timeslot 16 Alarm Indicates the incoming time slot 16 Indication contains less than 4 zeros in each of Signal two consecutive time slot 16 multiframe periods.
  • Page 165 E1 Statistics: Field Definitions (cont’d) Field Values Description Name Receive The framing pattern '0000' in 2 Timeslot 16 consecutive CAS multiframes were not Loss of found or in all time slot 16 of the previous MultiFrame multiframe all bits were reset. Alignment At least 32 consecutive zeroes were Transmit...

  • Page 166: Talk Anytime Program Menu Items

    TalkAnytime Program Menu Items After the TalkAnytime program is installed on the PC, it can be launched from the Programs group of the Windows Start menu ( Start | Programs | TalkAnytime ____ | … ). In this section, we describe the software functions available on this menu.
  • Page 167 TalkAnytime Program Menu (cont’d) Menu Selection Description Download Factory Defaults Select this to return the configuration parameters to the original factory values. Download CAS Protocol The CAS protocol code allows the digital TalkAnytime to interact properly with the PBX or central-office switch that it serves. The need to download CAS protocols arises for only a small minority of TalkAnytime administrators, and only when PBX/switch is found to be incompatible with standard protocols.

  • Page 168: Configuration Option

    “Downloading” here refers to transferring program files from the PC to the nonvolatile “flash” memory of the TalkAnytime. Such transfers are made via the PC’s serial port. This can be understood as a “download” from the perspective of the TalkAnytime unit. When new versions of the TalkAnytime software become available, they will be posted on MultiTech’s web or FTP sites.

  • Page 169: Date And Time Setup

    Date and Time Setup The dialog box below allows you to set the time and date indicators of the TalkAnytime system. Obtaining Updated Firmware Generally, updated firmware must be downloaded from the MultiTech web/FTP site to the user’s PC before it can be downloaded from that PC to the TalkAnytime. Note that the structure of the MultiTech web/FTP sites (www.multitech.com and ftp.multitech.com) may change without notice.
  • Page 170 Operation and Maintenance TalkAnytime User Guide If you choose Support, you can select “TalkAnytime” in the Product Support menu and then click on Firmware to find TalkAnytime resources.
  • Page 171 TalkAnytime User Guide Operation & Maintenance Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the next 3 screens below pertain to the MVP3010 MultiVOIP which is closely related to the TalkAnytime, similar screens will appear for the TalkAnytime models described in this manual.
  • Page 172 Operation and Maintenance TalkAnytime User Guide Generally, the firmware file will be a self-extracting compressed file (with .zip extension), which must be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory.

  • Page 173: Implementing A Software Upgrade

    Implementing a Software Upgrade TalkAnytime software can be upgraded locally using a single command at the TalkAnytime Windows GUI, namely Upgrade Software. This command downloads firmware (including the H.323 stack), and factory default settings from the controller PC to the TalkAnytime unit. When using the TalkAnytime Windows GUI, firmware and factory default settings can also be transferred from controller PC to TalkAnytime piecemeal using separate commands.

  • Page 174: Downloading Firmware

    Downloading Firmware In the series of illustrations below, the firmware version is 10.08, made for the TalkAnytime TA410 or TA810. For TA-2410/3010, the first firmware version is 11.09 and subsequent versions increment as 11.xx (11.10, 11.11, etc.), but the firmware downloading procedure is the same. 1.
  • Page 175 4. The TalkAnytime ___- Firmware screen appears saying “TalkAnytime [model number] is up. Reboot to Download Firmware?” Click OK to download the firmware. The “Boot” LED on the TalkAnytime will light up and remain lit during the file transfer process. 5.

  • Page 176: Downloading Factory Defaults

    Downloading Factory Defaults 1. The TalkAnytime Configuration program must be off when invoking the Download Factory Defaults command. If it is on, the command will not work. 2.To invoke the Download Factory Defaults command, go to Start | Programs | TalkAnytime____ x.xx | Download Factory Defaults.
  • Page 177 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. 4. The TalkAnytime____- Firmware screen appears saying “TalkAnytime [model number] is up. Reboot to Download Firmware?” Click OK to download the factory defaults. The “Boot”...

  • Page 178: Downloading Cas Protocol

    6. Progress bars will appear at the bottom of the screen during the data transfer. The TalkAnytime’s “Boot” LED will turn off at the end of the transfer. 7. The Download Factory Defaults procedure is complete. Downloading CAS Protocol 1. The TalkAnytime Configuration program must be off when invoking the Download CAS Protocol command.
  • Page 179 4. The directory containing the CAS protocol files (extension is .cas) will appear. Select the CAS protocol needed for your system. Click Open. 5. The chosen CAS protocol file will be loaded from the PC to the TalkAnytime unit. Progress bars will appear at the bottom of the screen while the download occurs.

  • Page 180: Setting And Downloading User Defaults

    Setting and Downloading User Defaults The Download User Defaults command allows you to maintain a known working configuration that is specific to your TalkAnytime system. You can then experiment with alterations or improvements to the configurations confident that a working configuration can be restored if necessary. 1.
  • Page 181 TalkAnytime User Guide Operation & Maintenance 4. A confirmation screen will appear indicating that this action will entail rebooting the TalkAnytime. Click OK. 5. Progress bars will appear during the file transfer process. 6. When the file transfer process is complete, the Dialog-- IP Parameters screen will appear. 7.

  • Page 182: Setting A Password (Windows Gui)

    Setting a Password (Windows GUI) After a user name has been designated and a password has been set, that password is required to gain access to any functionality of the TalkAnytime software. Only one user name and password can be assigned to a voip unit.
  • Page 183 3. You will be prompted to confirm that you want to establish a password, which will entail rebooting the TalkAnytime (which is done automatically). Click OK to proceed with establishing a password. 4. The Password screen will appear. If you intend to use the FTP Server function that is built into the TalkAnytime, enter a user name.
  • Page 184 Operation and Maintenance TalkAnytime User Guide 6. After the password has been set, the user will be required to enter the password to gain access to the web browser GUI and any part of the TalkAnytime software listed in the Program group menu. User Name and Password are both needed for access to the FTP Server residing in the TalkAnytime.

  • Page 185: Setting A Password (Web Browser Gui)

    Setting a Password (Web Browser GUI) Setting a password is optional when using the TalkAnytime web browser GUI. Only one password can be assigned and it works for all TalkAnytime software functions (Windows GUI, web browser GUI, FTP server, and all Program menu commands, e.g., Upgrade Software – only the FTP Server function requires a User Name in addition to the password).

  • Page 186: Un-Installing The Talkanytime Software

    Operation and Maintenance TalkAnytime User Guide Un-Installing the TalkAnytime Software 1. To un-install the TalkAnytime configuration software, go to Start | Programs and locate the entry for the TalkAnytime program. Select Uninstall. 2. You will be asked to shut down other applications while uninstalling the TAT software.
  • Page 187 TalkAnytime User Guide Operation & Maintenance 3. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process. 4. A special warning message similar to that shown below may appear concerning the TalkAnytime software’s “.bin”...
  • Page 188 Operation and Maintenance TalkAnytime User Guide 5. A completion screen will appear. Click Finish.

  • Page 189: Upgrading Software

    TalkAnytime User Guide Operation & Maintenance Upgrading Software As noted earlier (see the section Implementing a Software Upgrade above), the Upgrade Software command transfers, from the controller PC to the TalkAnytime unit, firmware and settings. The settings can be either Factory Default Settings or Current Configuration Settings.
  • Page 190 FTP Server File Transfers (“Downloads”) MultiTech has built an FTP server into the TalkAnytime unit. Therefore, file transfers from the controller PC to the TalkAnytime unit can be done using an FTP client program or even using a browser (e.g., Internet Explorer, Netscape, or FireFox, used in conjunction with Windows Explorer).
  • Page 191 TalkAnytime User Guide Operation & Maintenance 2. Establish User Name and Password. You must establish a user name and (optionally) a password for contacting the TalkAnytime unit over the IP network. (When connection is made via a local serial connection between the PC and the TalkAnytime unit, no user name is needed.) As shown above, the username and password can be set in the web GUI as well as in the Windows GUI.
  • Page 192 Operation and Maintenance TalkAnytime User Guide 4. Enable FTP Functionality. Go to the IP Parameters screen and click on the “FTP Server: Enable” box. In order for the change to take effect, you must Save and Reboot the TalkAnytime unit.
  • Page 193 5. Identify Files to be Updated. Determine which files you want to update. Six types of files can be updated using the FTP feature. In some cases, the file to be transferred will have “Ftp” as the part of its filename just before the suffix (or extension).
  • Page 194 Operation and Maintenance TalkAnytime User Guide 7. Log In. Use the User Name and password established in item #2 above. The login screens will differ depending on whether the FTP file transfer is to be done with a web browser (see first screen below) or with an FTP client program (see second screen below).
  • Page 195 8A. Download with Web Browser. 8A1. In the local Windows browser, locate the directory holding the TalkAnytime program files. The default location will be C:\Program Files \Multi-Tech Systems \TalkAnytime xxxx yyyy (where x and y represent TalkAnytime model numbers and software version numbers).
  • Page 196 8B1. In the local directory browser of the FTP client program, locate the directory holding the TalkAnytime program files. The default location will be C:\Program Files \Multi-Tech Systems \TalkAnytime xxxx yyyy (where x and y represent TalkAnytime model numbers and software version numbers).
  • Page 197 TalkAnytime User Guide Operation & Maintenance Some FTP client programs are more graphically oriented (see previous screen), while others (like the “WS- FTP” client) are more text oriented. 9. Verify Transfer. The files transferred will appear in the directory of the TalkAnytime. 10.

  • Page 198: W Eb B Rowser I Nterface

    Web Browser Interface You can control the TalkAnytime unit with a graphic user interface (GUI) based on the common web browser platform. Qualifying browsers are InternetExplorer6, Netscape6, and Mozilla FireFox 1.0. Function Configuration Prerequisite Browser Version Requirement Java Requirement Video Usability NOTE : The TalkAnytime Web GUI of the Configuration Program accommodates Mozilla Firefox.
  • Page 199 TalkAnytime User Guide Operation & Maintenance The initial configuration step of assigning the voip unit an IP address must still be done locally using the Windows GUI. However, all additional configuration can be done via the web GUI. The content and organization of the web GUI is directly parallel to the Windows GUI. For each screen in the Windows GUI, there is a corresponding screen in the web GUI.
  • Page 200 Operation and Maintenance TalkAnytime User Guide The Windows GUI gives access to commands via icons and pulldown menus whereas the web GUI does not. The web GUI, however, cannot perform logging in the same direct mode done in the Windows GUI. However, when the web GUI is used, logging can be done by email (SMTP).
  • Page 201 TalkAnytime User Guide Operation & Maintenance To install the Java program, go to the Java directory on the TalkAnytime product CD. Double-click on the EXE file to begin the installation. Follow the instructions on the Install Shield screens. During the installation, you must specify which browser you’ll use in the Select Browsers screen.
  • Page 202 Operation and Maintenance TalkAnytime User Guide When installation is complete, the Java program becomes accessible in your Start | Programs menu (Java resources are readily available via the web). However, the Java program runs automatically in the background as a plug-in supporting the TalkAnytime web GUI. No overt user actions are required. After the Java program has been installed, you can access the TalkAnytime using the web browser GUI.
  • Page 203 SysLog Server Functions MultiTech has built SysLog server functionality into the software of the TalkAnytime units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the TalkAnytime unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).
  • Page 204 Operation and Maintenance TalkAnytime User Guide Configuring the SysLog Client Program. Configure the SysLog client program for your own needs. In various SysLog client programs, you can define where log messages will be saved/archived, set the content and format of log messages, determine disk space allocation limits for log messages, and establish a hierarchy for the seriousness of messages (normal, alert, critical, emergency, etc.).

  • Page 205: Chapter 8 Warranty, Service, And Tech Support

    Chapter 8 Warranty, Service, and Tech Support...

  • Page 206: L Imited W Arranty

    Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

  • Page 207: Contacting Technical Support

    Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following:...

  • Page 208: Chapter 9: Regulatory Information

    Chapter 9: Regulatory Information...

  • Page 209: Emc, Safety, And R&Tte Directive Compliance

    EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility, Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits,...

  • Page 210: Fcc Part 68 Telecom

    7. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.

  • Page 211: Canadian Limitations Notice

    TalkAnytime User Guide Regulatory Information Canadian Limitations Notice Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.

  • Page 212: Weee Statement

    Substances) compliments the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. The WEEE Directive covers all Multi-Tech products imported into the EU as of August 13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.

  • Page 213: Appendix A: Cable Pinouts

    Appendix A: Cable Pinouts...

  • Page 214: A Ppendix A: C Able P Inouts

    Appendix A: Cable Pinouts Command Cable RJ-45 Connector To Command Port Connector RJ-45 connector plugs into Command Port of TalkAnytime. DB-9 connector plugs into serial port of command PC (which runs TalkAnytime configuration software). Ethernet Connector The functions of the individual conductors of the TalkAnytime’s Ethernet port are shown on a pin-by-pin basis below. RJ-45 Ethernet Connector End-to-End Pin Info RJ-45...

  • Page 215: T1/E1 Connector

    T1/E1 Connector T1/E1 Connector Voice/Fax Channel Connectors Pin Functions (E&M Interface) Descr Function Input Output 4-Wire Output 4-Wire Input, 2-Wire Input 4-Wire Input, 2-Wire Input 4-Wire Output Signal Ground (Output) Signal Battery (Output) Receive Pair (from line) Transmit Pair (to line)
  • Page 216 Pin Functions (FXS/FXO Interface) FXS Pin Description FXO Pin Ring Description Ring...

  • Page 217: Appendix B: Tcp/Udp Port Assignments

    Appendix B: TCP/UDP Port Assignments...

  • Page 218: Well Known Port Number

    Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the IANA and on most systems can only be used by system (or root) processes or by programs executed by privileged users.

  • Page 219: Appendix C: Expansion Card Installation (Ta24-48 & Ta30-60)

    Appendix C: Expansion Card Installation (TA24-48 & TA30-60)

  • Page 220: I Nstallation

    TalkAnytime User Guide Installation Both the TA2410 and the TA3010 use the same mechanical chassis. This chassis accommodates a second TalkAnytime circuit card or motherboard module. The add-on module for the TA2410 is the TA24-48 product; the add-on module for the TA3010 is the TA30-60 product.

  • Page 221: O Peration

    TalkAnytime User Guide Expansion Cards 5. Push the expansion card fully into the chassis. See Figure C-3. Figure C-3: Sliding Expansion Card into Chassis Secure the vertical plate of the expansion card to the chassis with a screw. Operation The TA-2410/3010 front panel has two sets of identical LEDs. In the TA-2410/3010 without an expansion card, only the left-hand set of LEDs is functional.

  • Page 222: Index

    Bytes received (statistics, logs) field ...152 Bytes Sent (call progress) field...149 Bytes Sent (SMTP logs) field ...115 Bytes sent (statistics, logs) field ...152 cable length, maximum span E1...97 T1...90 cabling problem, fixing...74 cabling procedure TA2410...53 TA3010...53 Cadence 1 (custom) field ...110 Index...
  • Page 223 Cadence 2 (custom) field ...110 Cadence 3 (custom) field ...110 Cadence 4 (custom) field ...110 Cadence field ...107, 108 cadences, custom T1.E1 ...110 cadences, signaling ...104 Call Control PHB field ...77 Call Control Priority (Ethernet/IP parameters) field...76 Call Control Status Call Progress Details (statistics) field ...150 Call Control Status (call progress) field...150 Call Direction (SMTP logs) field...115...
  • Page 224 Configuration option description (TalkAnytime program menu) ...166 Configuration Parameter Groups, accessing...74 Configuration Port Setup option description (TalkAnytime program menu) ...166 configuration procedure, local detailed...72 summary ...71 Configuration Version System Info...121 configuration, local ...67 configuration, remote access and...66 configuration, saving ...122 user ...180 configuration, user default ...122 Connection Problems, Solving ...74...
  • Page 225 Download Factory Defaults option description (TalkAnytime program menu) ...167 Download Firmware (program menu option), command ...173, 174 Download Firmware option description (TalkAnytime program menu)...167 Download User Defaults (program menu option) , command ...180 Download User Defaults option description (TalkAnytime program menu)...167 downloading firmware, machine perspective ...168, 190 downloading user defaults ...180 downloads vs.
  • Page 226 Frequency 2 (tone pair scheme)...106, 108 frequency, power E1 models ...18 From (gateway, statistics, logs) field ...152 front panel...12 E1...15 T1...12 TA2410...12 TA3010...15 FTP client program...190 FTP client program, obtaining...191 FTP client programs graphic vs. textual orientation...197 FTP file transfers using FTP client program ...191...
  • Page 227 Knowledge Base (online, for MultiVOIPs & TATs)...7 Last button Logs (Statistics) screen ...152 Last Error (Link Management) field...158 LED definitions E1...15 T1...13 TA2410...12, 13 TA3010...15 LED definitions (analog, T1) LNK...13 LED definitions (digital, E1) LNK...15 LED definitions (E1) Boot ...15 E1...15...
  • Page 228 ONL ...13 Power ...13 PRI ...13 LED indicators E1...14 T1...12 LED indicators, active E1...14 T1...12 LED sets (T1/E1), left and right ...221 lifting precaution about...49 limitations notice (regulatory), Canadian...211 limited warranty...206 Line Build Out field E1...101 T1...94 Line Coding field E1...102 T1...95 Line Loopback Activation Signal (T1 stats) field...161...
  • Page 229 Loss of MultiFrame Alignment (E1 stats) field ...164 Loss of MultiFrame Alignment (T1 stats) field ...161 lost packets, consecutive...86 lost password ...182, 185 Mac Address System Info...121, 146 mail criteria (SMTP), records ...113 Mail Server IP Address (SMTP) field ...113 Mail Type (SMTP logs) field...113 mains frequency E1 models ...18...
  • Page 230 (of tone) ...106 Regional Parameters fields Country Selection for Built-In Modem...107 regional parameters, setting ...104 remote access for configuration...66 remote configuration modem TA2410...53 TA3010...53 Remote Configuration/Command Modem setup for ...71, 105 remote control/configuration web GUI and...200 Remove Prefix ...126 repair procedures for customers U.S.
  • Page 231 Set Regional Parameters ...104 Set SMTP Parameters ...111 Set T1/E1/ISDN Parameters ...87 Set Voice/FAX Parameters...80 setting Ethernet/IP parameters ...75 setting password...182 web browser GUI...185 setting user defaults ...180 setup, saving ...122 user ...180 setup, saving user values...180 signaling cadences ...104 signaling tones ...104 Silence Compression (call progress) field ...150 Silence Compression (SMTP logs)...115...
  • Page 232 Yellow Alarm ...161 T1 telephony parameters...23, 68 T1/E1 connector pinout ...215 T1/E1 Statistics function...159 T1/E1/ISDN field E1...97 T1...90 T1/E1/ISDN Parameters screen, accessing...87 T1/E1/ISDN parameters, setting...87 TA2410 cabling procedure...53 remote configuration modem...53 unpacking...50 TA3010 cabling procedure...53 remote configuration modem...53 unpacking...50 TalkAnytime email account...112 TalkAnytime Program Menu items ...166...
  • Page 233 TA3010...50 Up Time System Info...121, 146 update interval (logging)...117 updated firmware, obtaining ...169 upgrade card (T1/E1) installation ...220 Upgrade Software option description TalkAnytime program menu...167 upgrade, firmware...173 uploads vs. downloads (FTP)...190 USB2.0 port, use with...27 USB2.0-to-serial adaptor, avoiding need for ...27 USB2.0-to-serial adaptor, use of...27 user default configuration, creating ...122 user defaults, downloading ...180...
  • Page 235 S000424A...

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