Calls To Specific Extensions Through An Ivr - Multitech TalkAnytime TA410 User Manual

Calls to Specific Extensions Through an IVR

User-B Calls Customer Service Specialist. The drawing below shows a call coming into a particular
product specialist in the Whirlygig Customer Service Department from customer concerned about a
"Zanfraditron" device (a fictional product contrived for this example). The PBX is equipped with an IVR
(which produces outgoing messages and allows DTMF in return from the caller) at extension 8600. In
response to the outgoing message, the caller dials the desired extension for the Zanfraditron specialist on
the TalkAnytime keypad and the connection is made.
The main settings of the TalkAnytime Configuration Program, Phonebook, and web server URL that are
required to allow this kind of incoming call are shown in the second drawing below.
Internet
MIC
SPKR
Home PC User B
After hearing IVR's
outgoing message,
caller uses TalkAny-
time keypad to dial
the desired extension.
Multi-Tech Systems, Inc.
IVR's Outgoing Message
"Welcome to Whirlygig.....
To speak to a Zanfraditron
specialist, dial 8652."
Path of Call
Ethernet LAN
Web Server
Call
starts
x8651
here.
Comblasticator
Specialist
Zanfraditron
Customer
Service
Dept.
TalkAnyTime User Guide
Chapter 6: Phonebook and URL Configuration
Whirlygig Gadget
Company Offices
65.129.90.200
Talk
Anytime
TA410
IVR
ext 8600
PBX
717-
466-0000
x7301
x7302
x8652
Sales
Specialist
Dept.
x8653
Fridnorpulizer
Specialist
x8654
Gronplostramax
Specialist
FXO
FXO
FXO
FXO
PBX is set
to route calls
to 8600 to IVR.
PSTN
x7303
115