Multitech FaxFinder FF240-IP Administrator's Manual
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Multitech FaxFinder FF240-IP Administrator's Manual

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FaxFinder
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FF240-IP, FF240, FF440, FF840 Administrator
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Summary of Contents for Multitech FaxFinder FF240-IP

  • Page 1 ® FaxFinder Fax Server FF240-IP, FF240, FF440, FF840 Administrator Guide...
  • Page 2 Legal Notices The MultiTech products are not designed, manufactured or intended for use, and should not be used, or sold or re-sold for use, in connection with applications requiring fail-safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or death, significant property damage, or serious physical or environmental damage.

  • Page 3: Table Of Contents

    CONTENTS Contents Chapter 1 – Basic FaxFinder Configuration ....................... 8 FaxFinder Hybrid Mode..............................8 Upgrading FFx40 for IP Capability ..........................8 Upgrading FF240-IP for Analog Capability ........................8 Configuring FaxFinder's IP Address and Network Settings ................... 8 Network Configuration Fields ........................... 10 Updating the Admin Account .............................
  • Page 4 CONTENTS Checking System, Printer, and Share Status ....................... 26 Checking Modem/Channel and Fax Status ......................... 27 Sending Now ................................29 Canceling Outbound Faxes............................29 Resetting a Channel ..............................30 Resetting a Busy Modem ............................30 Blocking a Modem's Inbound and Outbound Faxes ....................30 Checking the Mail Queue............................
  • Page 5 CONTENTS Chapter 4 – Advanced Configuration........................47 Using SFTP................................... 47 SFTP Fields................................. 47 Adding an SFTP Server .............................. 47 Downloading an SFTP Key............................47 Editing SFTP Server Settings............................47 Deleting an SFTP Server ............................48 Setting Fax Storage Options............................48 Purging Outbound Faxes.............................
  • Page 6 CONTENTS Components................................59 Dialing Rule Patterns..............................59 Dialing Rule Actions and Arguments........................... 60 Blacklist Numbers................................ 60 Go to List and Return from List Actions........................61 Examples ..................................62 Creating New Dialing Rules ............................64 Adding a Rule ................................64 Applying New Dialing Rules ............................64 Editing Dialing Rules..............................
  • Page 7 CONTENTS Mail Server Not Running............................79 Client PC can't Connect to Mail Server ........................79 Incorrect Administrator Address..........................79 Mail Server Does Not Support SMTP ........................79 Discrepancy between FaxFinder's SMTP settings and Mail Server's User ID and Password Requirements .... 79 What if FaxFinder doesn't answer a fax call? ......................

  • Page 8: Chapter 1 - Basic Faxfinder Configuration

    BASIC FAXFINDER CONFIGURATION Chapter 1 – Basic FaxFinder Configuration FaxFinder Hybrid Mode FaxFinder enables users to operate in a hybrid mode with the option to add IP capability or analog modems to the base FaxFinder unit. Upgrading FF240-IP for Analog Capability to add analog capability to the device.
  • Page 9 BASIC FAXFINDER CONFIGURATION If FaxFinder is already connected to a network, the client software can auto-discover the IP address. You can also use the console port and a terminal program to learn its IP address; enter "ifconfig eth0" in the terminal program.

  • Page 10: Network Configuration Fields

    BASIC FAXFINDER CONFIGURATION Again, your browser may show a warning about the certificate. Ignore it and continue. Network Configuration Fields FaxFinder's factory default IP address is 192.168.2.1 and 24 bit network mask is 255.255.255.0. Field Description Hostname Required. Enter an alphanumeric hostname to associate with this FaxFinder. Hostnames can contain periods (.) and dashes (-).

  • Page 11: Updating The Admin Account

    BASIC FAXFINDER CONFIGURATION Updating the Admin Account By default, FaxFinder includes an admin user account. Update the factory-default settings with a secure password and an email address. Click Users. Click Edit in the administrator's Action column. Enter an email address for the administrator account. Change the password from the default to something secure.

  • Page 12: Configuring Smtp

    BASIC FAXFINDER CONFIGURATION Configuring SMTP Enter SMTP information for your mail server so that FaxFinder can work with your company's email. Note: Incoming faxes that are to be routed by email to fax recipients will not be delivered unless this section and your email server are configured correctly.

  • Page 13: Checking Test Results

    BASIC FAXFINDER CONFIGURATION Select Enter Recipient Info from the Find Recipient list. Enter 123-456-7890 as the Fax Number. Enter some text in the subject and comments fields and click Send Fax . Checking Test Results After sending the test fax: Click Status &...

  • Page 14: Configuring Sip And T.38

    BASIC FAXFINDER CONFIGURATION Field Description Server Address etherFAX server address by default is https://na.connect.etherfax.net. etherFAX Account etherFAX account number using format EFAX-0000- 0000. Phone Number Phone number assigned to your etherFAX account. This phone number is used as the Caller ID number for every outbound fax.
  • Page 15 BASIC FAXFINDER CONFIGURATION Field Description Password If you checked Authorization Required, enter the required password. Confirm Password Re-enter the authorization password. Local Port Enter the local port used for SIP. Default is 5060. SIP Proxy Port Enter the SIP Proxy port, if required. Default is 5060. Loose Routing Select on if your network allows loose source routing.

  • Page 16: Sending And Receiving A Test Fax

    BASIC FAXFINDER CONFIGURATION Sending and Receiving a Test Fax After you have configured SIP and T.38 to work with your network, use the following steps to send another test fax. Click Send Fax. Send a fax to a remote fax machine that your SIP device can access. Configure your SIP device dial plan to properly route incoming fax calls to the FaxFinder.

  • Page 17: Adding A Network Share (Optional)

    BASIC FAXFINDER CONFIGURATION Adding a Network Share (Optional) To send faxes to a network folder, set up a network share. Anyone with network rights to the shared folder can view the faxes sent there. Creating a shared location can help ensure that faxes are responded to in a timely manner and provides a location for archiving faxes.

  • Page 18: Generating A Server Certificate

    BASIC FAXFINDER CONFIGURATION -----BEGIN PRIVATE KEY----- -----END PRIVATE KEY---- -----BEGIN CERTIFICATE----- -----END CERTIFICATE----- -----BEGIN INTERMEDIATE CERTIFICATE----- -----END INTERMEDIATE CERTIFICATE----- To upload a certificate: Click System Configuration > Certificates. Click Upload. Browse to your certificate. Enter certificate information. Refer to Server Certificate Parameters for details.

  • Page 19: Adding Individual Users

    BASIC FAXFINDER CONFIGURATION Field Description Country Enter the two letter code for the country the certificate is valid for. US is the code for the United States. To find other country codes, search the web for "ISO country codes." State/Province Enter the state or province for which the certificate is valid.
  • Page 20 BASIC FAXFINDER CONFIGURATION Field Description Default Send Fax Options Max Attempts Enter the default maximum number of times you want FaxFinder to try to send the fax to a recipient. Default is 3. Fax Priority Select a default Fax Priority for this user account. When multiple faxes are scheduled for the same time, FaxFinder sends those with a high priority before those with a low priority.

  • Page 21: Adding Global Contacts Individually

    BASIC FAXFINDER CONFIGURATION Field Description View All Inbound Fax Logs Check this to allow this user to view inbound fax logs. View All Outbound Fax Logs Check this to allow this user to view outbound fax logs. Create Inbound Routing Recipient Add Route Check this to add the user as a Recipient on the Inbound Routing page for the fax extension entered below.
  • Page 22 BASIC FAXFINDER CONFIGURATION Click Global Routing to add global fax destinations. Click Edit, Click Add. Select Destination Type from the drop down list and enter information required for that destination type. Refer to Inbound Routing Destinations for details. Click Save. Repeat Steps b-d for each global destination.

  • Page 23: Configuring Inbound Options

    BASIC FAXFINDER CONFIGURATION To add recipients, repeat Steps a-h. Click Save to save the entry. Configuring Inbound Options Use this page to configure inbound options and set filename format and email fields for all inbound faxes. Go to Fax Configuration > Inbound. Select the inbound fax options and click Save.

  • Page 24: Inbound Routing Destinations

    BASIC FAXFINDER CONFIGURATION Field Description From Enter what you want in the From field for inbound faxes. You can use a combination of variables and text. Subject Enter what you want in the Subject field for fax emails. You can use a combination of variables and text.

  • Page 25: Creating A Restore File

    BASIC FAXFINDER CONFIGURATION Destination Required Additional Information Destination Type Share Click Browse and select a network folder. Add Global, LineDefault, Recipient network folders through the Shares page. See Adding a Network Share (Optional). Sftp Select the SFTP server. Global, LineDefault, Recipient Print Select a printer.

  • Page 26: Chapter 2 - Fax Management

    FAX MANAGEMENT Chapter 2 – Fax Management Logging into the Web Management Interface To login to the Web Management Interface: Enter the FaxFinder IP address or hostname in your browser and press Enter. If you see the certificate warning, bypass the warning to display the Login page. Type your Username and Password and click Login.

  • Page 27: Checking Modem/Channel And Fax Status

    FAX MANAGEMENT Field Description Time Server Status This is the status of the time server currently in use. It also shows error messages. Status Description Disabled Time server likely set to None. Synchronizing FaxFinder is currently synchronizing with the time server. Synchronized at FaxFinder last synchronized with the time server at the specified [date/time], offset ±nn...
  • Page 28 FAX MANAGEMENT Field Description Baud Rate Appears when you point to an active modem. Modem's current baud rate. Width Appears when you point to an active modem. Current width setting for faxes sent through the listed modem. Length Appears when you point to an active modem. Current length setting for faxes sent through the listed modem.

  • Page 29: Sending Now

    FAX MANAGEMENT Field Description Outbound Fax Status Check box Use the check box to select one or more outbound faxes to be sent immediately or aborted. After selecting faxes, click Send Now or Abort. State The state of a fax that either has not been sent or is still in progress. Outbound fax state may be new, approval pending, preprocessing, pending, or sending.

  • Page 30: Resetting A Channel

    FAX MANAGEMENT Find the fax that you want to cancel in the Outbound Fax Status table. Click Abort, , for that fax. To cancel multiple faxes, click the check boxes for each fax and click Abort. To cancel all outbound faxes, click the check box in the header row and click Abort. Resetting a Channel Administrators can reset a busy channel.

  • Page 31: Resending Queued Mails

    FAX MANAGEMENT Resending Queued Mails To resend queued mail: Click Status & Logs > Mail Queue. Click Resend Queued Mails to resend all mail items in the queue immediately. Viewing Logs FaxFinder creates separate logs for email, inbound faxes, outbound faxes, and calls. To view a log: Click Status &...

  • Page 32: Log Fields

    FAX MANAGEMENT Log Fields Field Description Mail Log Date Date and time this mail entry was attempted. Sender User who sent the email. Recipient Email address of the recipient. Delivery Message Mail delivery attempt result. If the message was not sent successfully, error messages appear here.

  • Page 33: Rebooting Faxfinder

    FAX MANAGEMENT Field Description A sequential number associated with each internal modem based on the FaxFinder model: 1-2 for the FF240, 1-4, for the FF440, and 1-8 for the FF840. If using an Expansion Module, 8 or 16 additional modems are listed. Port Shows the modem number by unit.
  • Page 34 FAX MANAGEMENT Click Restore. FaxFinder prompts you to reboot. ® FaxFinder Fax Server FF240-IP, FF240, FF440, FF840 Administrator Guide...

  • Page 35: Chapter 3 - Managing Users, Contacts, And Recipients

    MANAGING USERS, CONTACTS, AND RECIPIENTS Chapter 3 – Managing Users, Contacts, and Recipients Basic Configuration provides steps for adding users, recipients, and global contacts individually. This section details importing and managing multiple users, recipients, and both global and personal contacts. It includes using global and personal contact groups.
  • Page 36 MANAGING USERS, CONTACTS, AND RECIPIENTS Field Notes Fax Priority Options are 1st, High, Medium/High, Medium, Medium/Low, and Low. Medium is the default. Retry Interval The default Retry Interval for this user account. The default is 300 seconds. Email Fax Receipt Options are Always, Failure, and Never Fax Attachment with Options are None, PDF, and TIFF.
  • Page 37 MANAGING USERS, CONTACTS, AND RECIPIENTS FALSE FALSE never TRUE Contact Record Fields (User page) The Type field only applies to contacts imported through the User page. Do not use this format when importing contact records through the Contact page. Refer to Contact Record Fields. Field Notes Type...

  • Page 38: Creating A Csv File

    MANAGING USERS, CONTACTS, AND RECIPIENTS Contact Josh Tony 555-123- "A 555-123- Rogers 4567 company" Contact Ritchie Anna Fury 555-540- Company 555-540- 3960 3900 Contact Ritchie Anna Fury 555-540- Company 555-540- 3960 3900 Contact Sean Nick 555-573- "Compan 555-573- Raven 2457 y 3"...

  • Page 39: Exporting A User List

    MANAGING USERS, CONTACTS, AND RECIPIENTS Select an option for Existing Users. Merge is the default. merge appends the file to the existing list. replace exchanges the existing list with the list you import. Click Import. Exporting a User List If you are moving from one FaxFinder to another, you can export the user list in the correct format from the old unit and import it into the new one.

  • Page 40: Contacts

    MANAGING USERS, CONTACTS, AND RECIPIENTS Note: User details and fax options for Active Directory users are read-only in FaxFinder. To change these users' details and fax options, make the changes in Active Directory and then sync FaxFinder. Go to Users > Active Directory Users. Click Add.
  • Page 41 MANAGING USERS, CONTACTS, AND RECIPIENTS If any of your data has apostrophes, commas, or quote marks, enclose the data in double quotes. Header rows are optional. CSV files created through the Export function include header information in the first row. Example Contact Records The following example shows an optional header row.

  • Page 42: Exporting A Contact List

    MANAGING USERS, CONTACTS, AND RECIPIENTS To add a personal contact: Click Contacts. Click Add. Enter the contact's name, fax number, phone number, and organization. Click Save. Exporting a Contact List If you are moving from one FaxFinder to another, you can export the contact list in the correct format from the old unit and import it into the new one.

  • Page 43: Adding A Global Or Personal Group

    MANAGING USERS, CONTACTS, AND RECIPIENTS Adding a Global or Personal Group To add a group and then add contacts to it: Note: To add contacts to an existing group, start with Step 5. Click Contacts and then click either Personal Groups or Global Groups. Click Add.

  • Page 44: Creating A Csv File

    MANAGING USERS, CONTACTS, AND RECIPIENTS Creating a CSV File To create a CSV file: Open a spreadsheet program such as Microsoft Excel. Create a table as shown in the example for the type of data you are importing. Your fields should be identical to and in the same order as shown in the example.

  • Page 45: Importing A Recipient List

    MANAGING USERS, CONTACTS, AND RECIPIENTS Field Notes Extension Must be a numeric string. Caller Name Can be an alpha numeric string and can contain spaces. Caller Number Must be a numeric string. Name Can be an alpha numeric string and can contain spaces. Destination Type Must be one of the following: Use this in the CSV file...

  • Page 46: Exporting A Recipient List

    MANAGING USERS, CONTACTS, AND RECIPIENTS Exporting a Recipient List To export a recipient list: Click Fax Configuration > Inbound Routing. Click Export. Browse to a destination and enter a file name. Leave the default Save as file type set to .csv Document . Click Save or OK depending on your browser.

  • Page 47: Chapter 4 - Advanced Configuration

    ADVANCED CONFIGURATION Chapter 4 – Advanced Configuration Using SFTP SFTP (Secure File Transfer Protocol) allows you to access, transfer, and manage files securely. SFTP connects to a host, logs in using a key, uses the cd command to change directories, and transfers the fax to the host. Once you configure an SFTP server, you can select it as an Inbound Routing Destination.

  • Page 48: Deleting An Sftp Server

    ADVANCED CONFIGURATION Deleting an SFTP Server To delete an SFTP server: Go to System Configuration > SFTP. Click Delete. Confirm the deletion. Setting Fax Storage Options To store a copy of outbound faxes: Go to Fax Configuration > Outbound. Select which faxes you want to keep. Options are: Keep All Keep Failed, Rejected, and Aborted Keep None...

  • Page 49: Purging Fax Logs Immediately

    ADVANCED CONFIGURATION Field Description Select Printer Select the printer you want to use from the drop-down list. Printers in this list have already been configured to use with FaxFinder. Save Expired Entries to a Check to send fax logs to a share. Share Select Share If you select to send to a share, click Browse to select a share that has already been...

  • Page 50: Updating Software

    ADVANCED CONFIGURATION Click Advanced Setup to open the Common UNIX Printing System (CUPS) page. Use this link for advanced printing configuration and job control. Updating Software Updating FaxFinder Software To administer FaxFinder, the browser accesses the FaxFinder server through HTTPS (default port is TCP 443). When you press Update to update firmware, the browser switches to HTTP port 80 to upload the new firmware file.

  • Page 51: Setting The Debug Level

    ADVANCED CONFIGURATION Field Description Hardware ID Displays the Hardware ID of the FaxFinder. You will need this to generate the license key. Current License Key Displays the license key currently in use on your FaxFinder. New License Key If you purchase a new License Upgrade Kit, follow the steps from the kit to generate a new license key and enter it in this field.

  • Page 52: Configuring Outbound Fax, Archive And Purge Options

    ADVANCED CONFIGURATION When you are finished, click Stop. Click the provided link to download the capture. Send the download to Multi-Tech Support as directed by the support representative. Configuring Outbound Fax, Archive and Purge Options Use this page to set outbound fax and storage options. Allowing Simultaneous Faxing To allow faxing to the same number simultaneously: Click Fax Configuration >...

  • Page 53: Purging Outbound Faxes

    ADVANCED CONFIGURATION Click Browse and select a shared folder for storing archive files. This shared folder must be configured in System Configuration > Shares. Click Save. FaxFinder names archive files in the following format: fax_outbound_#dialed_date_time_faxID# Purging Outbound Faxes To purge stored faxes: Go to Fax Configuration >...

  • Page 54: Removing Approvers

    ADVANCED CONFIGURATION Removing Approvers To remove approvers or a reminder time: Click Fax Configuration > Outbound Approvals. Click Delete, for the approver or reminder time that you want to delete. Enabling the Outbound Approval Report To generate and schedule fax approval reports that are sent to the Approvers: Click Fax Configuration >...

  • Page 55: Store & Forward (T.37) Parameters

    ADVANCED CONFIGURATION Store & Forward (T.37) Parameters Field Description Enable T.37 Check to enable T.37 faxing. Require Authentication Check to require a valid username and password to use with Store & Forward faxing. Secure Authentication Check to allow only secure authentication. Only Set User from Envelope Check to link faxes sent via T.37 emails with user accounts found in the FaxFinder...

  • Page 56: Adding Additional Hosts

    ADVANCED CONFIGURATION Adding Additional Hosts You can add additional hostnames and IP addresses that FaxFinder will accept email faxes from. For example, your hostname is example.com, but you also want to allow T.37 faxing from mycompany.example.com. If you are not on the Store & Forward Fax page, click Fax Configuration > Store & Forward Fax (T.37). Click Add.

  • Page 57: Configuring Snmp Allowed Addresses

    ADVANCED CONFIGURATION Field Description Password Enter authentication password required for SNMP V3. Must be between 8-32 characters long. Confirm Password Re-enter the authentication password. Configuring SNMP Allowed Addresses For SNMP versions 1 and 2C, configure allowed IP addresses to specify which networks are allowed to communicate with FaxFinder.
  • Page 58 ADVANCED CONFIGURATION SNMP Trap Settings Field Description Community Name Enter read-only community name. May contain a-z, A-Z, 0-9, - and _. Max length is 32 characters. Required for SNMP V1/V2C. Default is public. Username Enter the username required for SNMP V3. Must be 5-32 characters long. May contain a- z, A-Z, 0-9, - and _.

  • Page 59: Chapter 5 - Dialing Rules

    DIALING RULES Chapter 5 – Dialing Rules Use dialing rules to modify or block outbound fax numbers before sending a fax. This feature allows you to add prefixes or suffixes to an outbound number, set up local or long distance dialing codes, set different rules for different modems channels, and create a blacklist.

  • Page 60: Dialing Rule Actions And Arguments

    DIALING RULES Character Description Example < > Exclude character from fax number. <1>XXX - excludes the first character from 4- digit number, if the first number is “1”. XX<123> - excludes “123” from 5- digit number, if the last digits are “123" Adds characters to fax number.

  • Page 61: Go To List And Return From List Actions

    DIALING RULES Description Order Pattern Action Input Dialed Number Number If no matching numbers in Return from list Any Number the current black list, Number return to the previous list. If “Go to list” command was absent, and this list is assigned directly to the modem or channel, the rule works as “Accept...

  • Page 62: Examples

    DIALING RULES Rule #1 sends 12345 to Black_List. 12345 is compared with rules one by one. It matches to the Rule #4 pattern. The reject number action is applied. Result: The fax sent to 12345 fails because it is a blacklisted number. Fax is sent to fax number 5550055: Rule #1 sends 5550055 to Black_List.
  • Page 63 DIALING RULES Description Order Pattern Action Input Dialed Number Number Add prefix “9” to all 10- {9}10[1-3]XXXXXXX Accept Number 101 925 9 101 925 00 00 digits fax numbers that 00 00 9 102 925 11 11 start with 101, 102 or 9 103 925 22 33 103.

  • Page 64: Creating New Dialing Rules

    DIALING RULES Creating New Dialing Rules To create new dialing rules: Note: Add Dialing Rules in the particular order that you want to apply them. Go to Fax Configuration > Dialing Rules. Click Add. Enter Name. Click Save. The Edit Dialing Rules page appears. Click Add to add rule.

  • Page 65: Deleting A Dialing Rule Or Dialing Rule List

    DIALING RULES Deleting a Dialing Rule or Dialing Rule List To delete a Dialing Rule or Dialing Rule List: Click Fax Configuration > Dialing Rules. To delete an entire list, click Delete, . Click OK to confirm. To delete a rule, click Edit, , for the rule.

  • Page 66: Chapter 6 - Using Active Directory With Faxfinder

    USING ACTIVE DIRECTORY WITH FAXFINDER Chapter 6 – Using Active Directory with FaxFinder Enabling Active Directory If your organization uses Active Directory to authenticate and authorize users, configure FaxFinder to allow Active Directory users to log in and send faxes. Important: Before you enable Active Directory in FaxFinder, configure your Active Directory schema to work with FaxFinder.

  • Page 67: Adding Active Directory Users

    USING ACTIVE DIRECTORY WITH FAXFINDER Field Description Domain Name Enter the complete Active Directory server domain name, for example myserver.mts.com. Username Enter an Active Directory username that has read access to Active Directory. Password Enter the password associated with the username used to authenticate to the Active Directory.

  • Page 68: Chapter 7 - Cover Pages

    COVER PAGES Chapter 7 – Cover Pages Custom Cover Pages FaxFinder uses PDF forms for cover pages. You can create PDF forms with Microsoft Word and Adobe Acrobat Pro. FaxFinder completes the form with information specific to the fax and inserts the cover page as the first fax page. To do this, cover page field names must match the field names FaxFinder uses.

  • Page 69: Creating Cover Pages

    COVER PAGES Creating Cover Pages To create custom cover pages: Design a fax cover page in Microsoft Word, then save the document as a .DOC file. Do not use the .DOCX format. This example is a modified a Microsoft Word fax template. In Adobe Acrobat Pro, use the Form Wizard to open the Word file you created.

  • Page 70: Adding Cover Pages To Faxfinder

    COVER PAGES Preview the form. To test field lengths, type typical data in each field. If your fields are too small, make the field larger or use a smaller font size. When you are satisfied with the form design, save the file as Adobe PDF files, Optimized. If you are using an older version of Acrobat Pro, verify that the file is saved as compatible for Acrobat 5.0 or higher.
  • Page 71 COVER PAGES Verify that the original Word document was saved using a .DOC format. Verify that the form was saved as Adobe PDF Optimized. Verify all form fields are named correctly for FaxFinder. See Text Fields and Descriptions. Verify Check Spelling is disabled for each field. If the received fax has empty form fields: Try a different font.

  • Page 72: Chapter 8 - Faxfinder Fax Client Software For Windows And Mac

    Download the mass uninstall MSI package available from the Multi-Tech System web site to mass un-install the previous version of FaxFinder Client. ftp://ftp.multitech.com/faxfinder/Client/Remove%20Installshield/Remove_Installshield_FFClient.msi Example command to uninstall the Install Shield FaxFinder Client in silent mode: msiexec /i remove_installshield_faxclient.msi /q Text of first paragraph.
  • Page 73 Use the Add or Remove Programs utility in the Windows Control Panel to uninstall. To download the FaxFinder client software: Go to www.multitech.com/setup/product.go and select your FaxFinder model. Click Software. Double-click the link for the version you want to install and select Run or Open, depending on your system.

  • Page 74: Faxfinder Printer Usage Rights

    FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC FaxFinder Printer Usage Rights If your users have a problem printing faxes, verify usage rights for the printer. In Windows, open the printer's Properties. On the Security tab, verify the following checked under Allow: Print Manage Printers FaxFinder Client for Mac...
  • Page 75 FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC To override the warning, right-click or control-click on InstallFaxFinderClient.pkg and select Open from the pop-up menu. If you get another warning that InstallFaxFinderClient.pkg is from an unidentified developer. Click Open to continue. ®...

  • Page 76: Associate Or Disassociate Faxfinder Fax Servers From The Client

    FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC The installer launches in the background. If other application windows are open, you may need select the Installer app in the Dock or use Command-Tab to scroll through active applications to select the Installer so that Installer window displays in the foreground.

  • Page 77: Disassociating A Faxfinder Unit From The Client

    FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC Enter Device information. If using Auto-Discover Device, skip to Step 4c. Enter the IP address in the Server Address field. If a secure login is required, check Use SSL. Enter the Username and Password required by the device. Check Show Password to display the password instead.

  • Page 78: Chapter 9 - Troubleshooting

    Chapter 9 – Troubleshooting Additional troubleshooting information is available through the Multi-Tech Knowledge Base at www.multitech.com/kb.go. If you need help troubleshooting, you can create an account and submit a support case directly to our technical support team. Go to support.multitech.com.

  • Page 79: Mail Server Not Running

    TROUBLESHOOTING If you can successfully ping the mail server by its IP address, but cannot ping it via its domain name, then the name server is not functioning correctly. If the mail server cannot be pinged by either its domain name or its IP address, the mail server may not be running or contacted by FaxFinder.

  • Page 80: Where Can I Find The Smtp Error Code List

    TROUBLESHOOTING Use the POTS phone to dial one of the FaxFinder phone numbers. As the call completes, listen for fax tones and look for the Waiting for Connect message in Status & Logs > Fax Status. Sometimes it is possible to see activity in the LED indicators, but the flash is often too brief to notice. Listening for the fax tones is the best method for troubleshooting.

  • Page 81: Chapter 10 - T.37 Advanced Usage

    Name is the organization the fax is being sent to; it appears on the cover page. Example: FAX=5551234/ORG=Multitech Systems@example.test INLINE-COMMENTS=true|false If inline comments are true, the first part of the message body is used as cover page comments. If false, it is not.

  • Page 82: Multiple Options Example

    String of T.37 options: FAX=111-555-1234/COVER-PAGE-ENABLED=true/ATTN=John_Smith/ORG=Multi- Tech@example.test Relaying To send faxes through an MTA such as mail.multitech.com, then mail.multitech.com needs to be configured to forward mail to the FaxFinder for a domain that FaxFinder will accept mail for. ® FaxFinder Fax Server FF240-IP, FF240, FF440, FF840 Administrator Guide...
  • Page 83 T.37 ADVANCED USAGE For most mail servers, if the email's domain can be successfully resolved, the mail server will forward mail to that destination without any extra configuration. ® FaxFinder Fax Server FF240-IP, FF240, FF440, FF840 Administrator Guide...

  • Page 84: Chapter 11 - Configuring Active Directory For Use With Faxfinder

    CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Chapter 11 – Configuring Active Directory for Use with FaxFinder This section explains how to configure the Multi-Tech FaxFinder in Microsoft Active Directory, a third party application. Microsoft may change their screens and steps without notice. For the latest information pertaining to Active Directory, consult Microsoft's documentation.
  • Page 85 CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER User Details in FaxFinder AD Class Attribute Name Type Server Email Fax Receipt mtff-User mtff-EmailFaxReceipt Custom Fax Attachment with Receipt mtff-User mtff-FaxAttachmentWithReceipt Custom Enable Routing mtff-User mtff-InboundRouteByFaxExtension Custom Fax Extension mtff-User mtff-FaxExtension Custom mtff-ViewInboundFaxLog mtff-User View All Inbound Fax Log...

  • Page 86: Registering Schema Snap-In

    CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Registering Schema Snap-in For more information, refer to Install the Active Directory Schema Snap-in on http://technet.microsoft.com. To register schema snap-in: cmd.exe Enter regsvr32 schmmgmt.dll If registration is successful, DllRegisterServer in schmmgmt.dll succeeded appears. Creating Custom Attributes To create customer attributes: Open the console by running...
  • Page 87 CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Click Add > and then click OK. The console displays the Active Directory Schema. Right-click on Attributes and select Create Attribute. When the Schema Object Creation warning appears, click Continue. Enter custom attribute settings and click OK. For details, refer to Custom Attribute Settings. ®...

  • Page 88: Custom Attribute Settings

    CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Repeat Steps 5-7 for each custom attribute. Custom Attribute Settings For all custom attributes leave Minimum and Maximum fields empty, and the Multi-Valued checkbox unchecked. Common Name and LDAP Display Name are the same. Tip: To avoid entering typos, copy and paste settings from the following table.

  • Page 89: Creating A Custom Class

    CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Common Name and LDAP Unique X500 Object ID FaxFinder Field Description Syntax Display Name mtff-FaxPriority 1.3.6.1.4.1.995.13.1.1.4 User Information - Fax Priority Integer mtff-RetryInterval 1.3.6.1.4.1.995.13.1.1.5 User Information - Retry Interval Integer mtff-EmailFaxReceipt 1.3.6.1.4.1.995.13.1.1.6 User Information - Email Fax Unicode String Receipt mtff-FaxAttachmentWithReceipt 1.3.6.1.4.1.995.13.1.1.7...
  • Page 90 CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Click Next. Add the following attributes to the Optional list: mtff-IncludeCoverPage mtff-DefaultCoverPage mtff-MaxAttempts mtff-FaxPriority mtff-RetryInterval mtff-EmailFaxReceipt mtff-FaxAttachmentWithReceipt mtff-InboundRouteByFaxExtension mtff-FaxExtension sAMAccountName displayName mail company telephoneNumber facsimileTelephoneNumber ® FaxFinder Fax Server FF240-IP, FF240, FF440, FF840 Administrator Guide...
  • Page 91 CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Click Finish. Verify that mtff-User class appears in the Classes list. ® FaxFinder Fax Server FF240-IP, FF240, FF440, FF840 Administrator Guide...

  • Page 92: Adding Custom Class To User Class

    CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Adding Custom Class to User Class To add the custom class to the Active Directory user class: Right-click on the User class and select Properties. Click Relationship and then click Add Class. Click OK. Select mtff-User from the Select Schema Object list and click OK.

  • Page 93: User Attributes Management

    CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Note: Active Directory Scheme changes and custom attributes many not be immediately available in the users' attributes list. This depends on your Active Directory settings, configuration, and size. User Attributes Management To modify user attributes, the Active Directory Administrator must be in the Domain Administrators groups. Use the ADSI Edit management console to manage user attributes in Active Directory.
  • Page 94 CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Attribute Name Valid Values Description mtff-FaxAttachmentWithReceipt Default is none. Note: Attribute value must be tiff lower case. none mtff-InboundRouteByFaxExtension TRUE Default is FALSE. FALSE mtff-FaxExtension 0123456789(-) Max length is 50 characters. Valid characters are: 0123456789(-) ®...

  • Page 95: Index

    INDEX Index restore..............33 configure access code ..............70 FaxFinder..............8 actions for dialing rules..........60 SIP and T.38 .............14 Active Directory ............66 Store & Forward ............54 add custom class to user class.........92 contacts.................40 add users.............39 67 allow users to add............40 configuring AD to work with FaxFinder ....84 delete ..............42 create custom attributes .........86 edit ................42...
  • Page 96 INDEX groups ..............43 save ...............49 recipients ..............46 loop back test ............12 user ................39 loop back test results..........13 users..............40 67 management............26 dialing rules outbound archive.............52 actions..............60 output format ............23 applying..............64 purging ..............48 53 blacklist ..............60 send now..............29 creating ..............64 send test ..............16 deleting ..............65 status ...............27 editing ..............64...
  • Page 97 INDEX forgot ...............26 patterns for dialing rules..........59 LDAP ................66 personal license upgrade .............50 contacts..............40 group................43 purge................48 primary DNS ..............10 login................26 primary routing ............52 logs ................32 print................24 email ...............49 printer purge..............48 49 adding ..............16 save ................49 CUPS.................49 system..............51 setup ................16 viewing..............31 status ...............26 usage rights..............74 purge ................48 49...
  • Page 98 INDEX simultaneous faxing .............52 time format ..............11 SIP..................14 transport protocol............14 restore factory defaults ...........14 traps SMTP ................12 SNMP setup .............57 SNMP trash ................24 configure ..............56 troubleshooting.............78 IP addresses .............57 cover pages ..............70 traps ..............57 58 truncating numbers on cover page.......70 software update............8 50 SSL .................66 status................26...

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