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Multitech TalkAnytime TA410 User Manual

Click-to-talk media server
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TalkAnytime
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Click-to-Talk Media Server
User Guide for Voice/IP Gateways
Analog Models: TA410 & TA810

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Summary of Contents for Multitech TalkAnytime TA410

  • Page 1 TalkAnytime Click-to-Talk Media Server User Guide for Voice/IP Gateways Analog Models: TA410 & TA810...

  • Page 2: User Guide

    Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Obtain Email Address for TalkAnytime (for email call log reporting)... 18 Config Info CheckList ... 18 Placement ...19 Command/Control Computer Setup (Specs & Settings) ...19 LIENT OMPUTER EQUIREMENTS TA410 & TA810 ...21 UICK OOKUP FOR NSTALL NYTIME ONFIGURATION /IP S...
  • Page 4 Un-Installing the TalkAnytime Software...165 Upgrading Software...168 FTP S (“D ERVER RANSFERS OWNLOADS ...177 ROWSER NTERFACE ...182 ERVER UNCTIONS CHAPTER 8 WARRANTY, SERVICE, AND TECH SUPPORT ...184 ...185 IMITED ARRANTY Multi-Tech Systems, Inc..111 ...112 ...120 ...125 ...144 ”)...169 TalkAnyTime User Guide ContentsVOIP...
  • Page 5 APPENDIX A: CABLE PINOUTS ...193 ...194 OMMAND ABLE ...194 THERNET ONNECTOR T1/E1 C ...195 ONNECTOR OICE HANNEL ONNECTORS APPENDIX B: TCP/UDP PORT ASSIGNMENTS...196 ...197 NOWN UMBERS ...197 UMBER SSIGNMENT INDEX ...199 Multi-Tech Systems, Inc..185 ANADIAN USTOMERS ...192 ...195 TalkAnyTime User Guide ContentsVOIP...

  • Page 6: Chapter 1: Overview

    Chapter 1: Overview Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 7: About This Manual

    About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes two analog TalkAnytime units, models TA810 and TA410, that allow you to accept incoming audio calls over the Internet or other IP network. The table below (on next page) describes the vital characteristics of the various models in the TalkAnytime product family.

  • Page 8: Introduction To Talkanytime Analog Click-To-Talk Media Servers (Ta410 & Ta810)

    Capacity. TalkAnytime model TA810 is an eight-channel unit that can carry 8 simultaneous audio conversations. The model TA410 is a four-channel unit that can carry 4 simultaneous audio conversations.. Both of these units have a 10/100Mbps Ethernet interface and a command port for configuration.
  • Page 9 The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the TalkAnytime unit itself must both be connected to the same IP network and their IP addresses must be known. Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 10: Talkanytime Front Panel Leds

    Active LEDs. On both the TA410 and TA810, there are eight sets of channel-operation LEDs. However, on the TA410, only the lower four sets of channel-operation LEDs are functional. On the TA810, all eight sets are functional. Multi-Tech Systems, Inc.

  • Page 11: Command Computer Requirements

    However, this PC does not need to be connected to the TalkAnytime permanently. It only needs to be connected when local configuration and monitoring are done. Nearly all configuration and monitoring functions can be done remotely via the IP network. Multi-Tech Systems, Inc. TalkAnyTime User Guide Chapter 1: Overview...

  • Page 12: Client Computer Requirements

    (connected to the appropriate jacks on the computer’s sound card) would meet this requirement. The computer might have a built-in microphone and built-in or extension speakers and such a combination would also meet this requirement. Multi-Tech Systems, Inc. TalkAnyTime User Guide Chapter 1: Overview...

  • Page 13: Specifications

    • establishing a TalkAnytime URL that includes certain operating parameters and placing a link to that URL on a website, and • confirming connectivity on an incoming call. This process results in a fully functional click-to-talk system. Multi-Tech Systems, Inc. TA410 100-240 VAC 100-240 VAC 1.2 - 0.6 A...

  • Page 14: Related Documentation

    Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on your system. To select the TalkAnytime User Guide from the Multi-Tech Systems home page, click Documents and then click TalkAnytime in the product list drop-down window. All TalkAnytime documents will be displayed. You can then choose User Guide to view or download the .pdf file.

  • Page 15: Chapter 2: Quick Start Instructions

    Chapter 2: Quick Start Instructions Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 16: Introduction

    Phone/IP Starter Configuration Phonebook/URL Starter Configuration Connectivity Test Troubleshooting Multi-Tech Systems, Inc. Summary The TalkAnytime must be configured to interface with your particular phone system and IP network. To do so, certain details must be known about those phone and IP systems.

  • Page 17: Phone/Ip Details *Absolutely Needed* Before Starting The Installation

    • If E&M, determine these aspects of the E&M trunk line from the PBX: • What is its Type (1, 2, 3, 4, or 5)? • Is it 2-wire or 4-wire? • Is it Dial-Tone or Wink? Multi-Tech Systems, Inc. _____ TalkAnyTime User Guide Gathering Phone/IP Details...

  • Page 18: Obtain Email Address For Talkanytime (For Email Call Log Reporting)

    ● Dial Tone or Wink? Country Code Email address for TalkAnytime unit (optional) Reminder: Be sure to Save Setup after entering configuration values. Multi-Tech Systems, Inc. (for email call log reporting) Optional To: I.T. Department re: email account for VOIP voip-unit2@biggytech.com...

  • Page 19: Placement

    TalkAnytime need not be dedicated to the TalkAnytime after installation is complete. COM port on controller PC. You’ll need an available COM port on the controller PC. You’ll need to know which COM port is available for use with the TalkAnytime (COM1, COM2, etc.). Multi-Tech Systems, Inc. TalkAnyTime User Guide Placement...

  • Page 20: Client Computer Requirements

    (connected to the appropriate jacks on the computer’s sound card) would meet this requirement. The computer might have a built-in microphone and built-in or extension speakers and such a combination would also meet this requirement. Multi-Tech Systems, Inc. TalkAnyTime User Guide Client Computer Requirements...

  • Page 21: Quick Hookup For Ta410 & Ta810

    TalkAnytime Quick Start Instructions Quick Hookup Quick Hookup for TA410 & TA810 Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 22: Install Talkanytime Configuration Software Onto Command Pc

    Web Browser GUI only. Need more See “Web Browser Interface” in Operation & info? Maintenance chapter of Multi-Tech Systems, Inc. E. Open web browser. (Note: The PC being used must be connected to and have an IP address on the same IP network that the TalkAnytime is on.)
  • Page 23 You should have already obtained an email address for the TalkAnytime itself (this serves as the origination email account for email logs that the TalkAnytime can email out automatically). Enter this email address in the “Login Name” field. Type the password for this email account. Multi-Tech Systems, Inc. TalkAnyTime User Guide Phone/IP Starter Configuration...
  • Page 24 TalkAnytime. Don’t do anything to the TalkAnytime until the “BOOT “LED is off (a loss of power at this point could cause the TalkAnytime unit to lose the configuration settings you have made). END OF PROCEDURE. Multi-Tech Systems, Inc. User Guide TalkAnyTime User Guide...

  • Page 25: Inbound Phonebook

    “Description” value. Or all channels can be configured alike. When all entries are complete, go to step 8. 8. Click OK to exit the inbound phonebook screen. 9. Click on Save Setup. Highlight Save and Reboot. Click OK. Your starter inbound phonebook configuration is complete. Multi-Tech Systems, Inc. TalkAnyTime User Guide Phonebook Configuration...

  • Page 26: Talkanytime Url Configuration

    As noted above, the tat.cgi? expression has an allowed variant. Use of phonebook entries and URL command lines is illustrated in the that follows. Multi-Tech Systems, Inc. Comment This value must match the value of the Description field in the Inbound Phonebook.

  • Page 27: Talkanytime System Examples

    The third caller is an employee of the Whirlygig Gadget Company, a trusted party who has instructions on how to use the TalkAnytime unit to reach the public phone system (PSTN) as well as other Whirlygig employees through the PBX. Multi-Tech Systems, Inc. Command PC Whirlygig Gadget...

  • Page 28: Calls Into A Phone Pool

    Home PC User A Whirlygig Gadget Company Offices Call starts Path of Call here. Internet Multi-Tech Systems, Inc. Ethernet LAN Web Server x8651 Comblasticator Specialist x8652 Zanfraditron Specialist...

  • Page 29: Technical Configuration For Phone Pool Call

    TalkAnytime Quick Start Instructions System Examples Technical Configuration for Phone Pool Call Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 30: Calls To Specific Extensions Through An Ivr

    SPKR Home PC User B After hearing IVR’s outgoing message, caller uses TalkAnytime keypad to dial the desired extension. Multi-Tech Systems, Inc. Whirlygig Gadget Company Offices IVR’s Outgoing Message “Welcome to Whirlygig... To speak to a Zanfraditron specialist, dial 8652.”...

  • Page 31: Technical Configuration For Specific Extension Calls Via Ivr

    TalkAnytime channels are connected. In either method, it is important to prevent unwanted access to the PSTN and especially toll calling through the PBX. Multi-Tech Systems, Inc. In this example, we used an IVR to allow access to various...

  • Page 32: Inbound Phonebook List For Entire Example System

    The three uses of the TalkAnytime described here can be implemented simultaneously in a single system. Each type of use entails its own entry in the Phonebook. The resulting phonebook list is shown below. Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 33: Calls By Trusted Party Into Pbx And Beyond

    Whirlygig office site Whirlygig (for example, to call home) Manager just as he would from his “Joe” own office in the Whirlygig building. Multi-Tech Systems, Inc. Whirlygig Gadget Company Offices Ethernet LAN Web Server x8651 Comblasticator Specialist x8652...

  • Page 34: Technical Configuration For Trusted-Party Calling Through Pbx

    TalkAnytime Quick Start Instructions System Examples Technical Configuration for Trusted-Party Calling Through PBX Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 35: User's Perspective Of Talkanytime

    Category Operating System Browser Audio Hardware O.S. Settings Browser Settings Multi-Tech Systems, Inc. Requirement Windows 98 or Windows XP Internet Explorer 5.0 or higher Microphone & Speaker (in any form) Headset or microphone/speaker combo must be activated and not pre-empted by any other audio hardware or software.
  • Page 36 This occurs each time TalkAnytime is used. (The applet does not remain available on the user’s computer for future uses.) During the download, the following screen will appear. Multi-Tech Systems, Inc. ActiveX controls must be enabled. TalkAnyTime User Guide...
  • Page 37 This screen will advise the user that Popup Blocking must be disabled in order to use TalkAnytime. When the popup-blocking function prevents TalkAnytime from being launched, a screen of this kind will appear: Multi-Tech Systems, Inc. TalkAnyTime User Guide End-User’s Perspective...
  • Page 38 Disconnection. At the end of the call, the user should click on the “Disconnect” button to end the connection. The applet screen will change accordingly. Ending the Session. When the session is complete, the user can click on the Close button to shut down the applet program. Multi-Tech Systems, Inc. TalkAnyTime User Guide End-User’s Perspective...

  • Page 39: How Web Site Must Be Configured

    These are HTML expressions needed to insert the graphics onto the web site. <a href="" onMouseUp="confirmTalkAnytime()"><img src="/images/Logos/Tradenames/boxsales1.jpg" ALT="TalkAnytime®" width="169" height="75" border="0" /></a> <a href="" onMouseUp="confirmTalkAnytime()"><img src="/images/Logos/Tradenames/diamond-custservice1.jpg" ALT="TalkAnytime®" width="169" height="75" border="0" /></a> Multi-Tech Systems, Inc. TalkAnyTime User Guide Web Site Configuration...
  • Page 40 The administrator and webmaster can customize the query window message as needed. Multi-Tech Systems, Inc. Requirement Windows 98 or Windows XP Internet Explorer 5.0 or higher Microphone & Speaker (in any form) Headset or microphone/speaker combo must be activated and not pre-empted by any other audio hardware or software.

  • Page 41: Connectivity Test

    If a connection is made and the phone connected to Channel 1 of the TalkAnytime unit rings, then connectivity has been demonstrated. If a connection cannot be made, skip to Troubleshooting below. Multi-Tech Systems, Inc. Ethernet Ethernet Ch1 (FXS)

  • Page 42: Troubleshooting

    5. Verify settings in Ethernet/IP Parameters screen (are the IP addresses of the PC and TalkAnytime unit correct?). 6. If, after thorough inspection, connectivity cannot be established, call MultiTech Customer Service at 1- 800-972-2439. Multi-Tech Systems, Inc. TalkAnyTime User Guide Troubleshooting...

  • Page 43: Chapter 3: Mechanical Installation And Cabling

    Chapter 3: Mechanical Installation and Cabling Multi-Tech Systems, Inc. TalkAnytime User Guide...

  • Page 44: Introduction

    Introduction The TA410 and TA810 units are heavy enough to require two able-bodied persons to participate when installing one of these units in a rack. Please read the safety notices before beginning installation. Safety Warnings Lithium Battery Caution A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability.

  • Page 45: Unpacking The Ta-410/810

    Unpacking the TA-410/810 TalkAnytime Cabling Guide Multi-Tech Systems, Inc. Chapter 3: Mechanical Installation & Cabling TalkAnytime Voice/Fax 5 Voice/Fax 6 Voice/Fax 7 Voice/Fax 8 Power Boot Ethernet Voice/Fax 1 Voice/Fax 2 Voice/Fax 3 Voice/Fax 4 Figure 3-1: Unpacking the TA-410/810...

  • Page 46: Rack Mounting Instructions For Ta410 & Ta810

    Rack Mounting Instructions for TA410 & TA810 The TalkAnytime units can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-2. Safety Recommendations for Rack Installations Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer.

  • Page 47: 19-Inch Rack Enclosure Mounting Procedure

    6. Mount the TalkAnytime unit in the rack enclosure per the rack manufacture’s mounting procedure. Multi-Tech Systems, Inc. Chapter 3: Mechanical Installation & Cabling Figure 3-3: Bracket Attachment for Rack Mounting (TA410 & TA810) Figure 3-4: Attaching TalkAnytime Unit to Rack Rail (TA410 & TA810) TalkAnyTime User Guide...

  • Page 48: Cabling Procedure For Ta-410/810

    See Appendix B for an E&M cabling pinout. 5. Repeat step 4 to connect the remaining telephone equipment to each channel on your TalkAnytime unit. Although a TalkAnytime’s channels are often all configured identically, each channel is individually Multi-Tech Systems, Inc. Command Modem connector for remote configuration...
  • Page 49 The ground connection must not be as easily disconnected as, for example, a power cord. Multi-Tech Product Multi-Tech Systems, Inc. Command Modem connector for remote configuration ETHERNET E&M...
  • Page 50 8. Turn on power to the TalkAnytime unit by placing the ON/OFF switch on the back panel to the ON position. Wait for the Boot LED on the TalkAnytime unit to go off before proceeding. This may take a few minutes. Proceed to Chapter 4 to load the TalkAnytime software. Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 51: Chapter 4: Software Installation

    Chapter 4: Software Installation Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 52: Introduction

    20 seconds for the Multi-Tech CD installation window to display. If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon.
  • Page 53 5. Follow the on-screen instructions to install your TalkAnytime software. The first screen asks you to choose the folder location of the files of the TalkAnytime software. Choose a location and click Next. Multi-Tech Systems, Inc. TalkAnyTime User Guide Chapter 4: Software Installation...
  • Page 54 6. At the next screen, you must select a program folder location for the TalkAnytime software program icon. Click Next. Transient progress screens will appear while files are being copied. 7. A completion screen will appear. Click Finish. Multi-Tech Systems, Inc. TalkAnyTime User Guide Chapter 4: Software Installation...

  • Page 55: Un-Installing The Talkanytime Configuration Software

    Technical Configuration instructions are in the next chapter of this manual. Un-Installing the TalkAnytime Configuration Software 1. To un-install the TalkAnytime configuration software, go to Start | Programs and locate the entry for the TalkAnytime program. Select Uninstall. Multi-Tech Systems, Inc. TalkAnyTime User Guide Chapter 4: Software Installation...
  • Page 56 3. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process. 4. A special warning message similar to that shown below may appear concerning the TalkAnytime software’s “.bin” file. Click Yes. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 57 Chapter 4: Software Installation 5. A completion screen will appear. Click Finish. Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 58: Chapter 5: Technical Configuration

    Chapter 5: Technical Configuration Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 59: Configuring The Talkanytime

    Web Browser Interface. The TalkAnytime web browser GUI gives access to the same commands and configuration parameters as are available in the TalkAnytime Windows GUI except for logging functions. When using the web browser GUI, logging can be done by email (the SMTP option). Multi-Tech Systems, Inc. Chapter 5: Technical Configuration TalkAnyTime User Guide...

  • Page 60: Local Configuration

    Write down the values for these IP parameters. You will need to enter these values in the “IP Parameters” screen in the Configuration section of the TalkAnytime software. Multi-Tech Systems, Inc. Chapter 5: Technical Configuration TalkAnyTime User Guide...

  • Page 61: Telephony Interface Parameters

    Be sure to give a unique identifier to each individual TalkAnytime unit. . Get the IP address of the mail server computer, as well. Multi-Tech Systems, Inc. _____ Optional To: I.T. Department re: email account for VOIP voip-unit2@biggytech.com TalkAnyTime User Guide...

  • Page 62: Config Info Checklist

    ● Dial Tone or Wink? Country Code Email address for voip (optional) Reminder: Be sure to Save Setup after entering configuration values. Multi-Tech Systems, Inc. Configuration screen on which to enter Config Info Ethernet/IP Parameters Interface Parameters *In FXO/FXS systems, channels used for phone, fax, or key system are FXS;...

  • Page 63: Local Configuration Procedure (Summary)

    17. View System Info screen and set updating interval (optional). 18. Save the TalkAnytime configuration. 19. Create a User Default Configuration (optional). When technical configuration is complete, you will need to configure the TalkAnytime unit’s inbound phonebook. Multi-Tech Systems, Inc. Chapter 5: Technical Configuration TalkAnyTime User Guide...

  • Page 64: Local Configuration Procedure (Detailed)

    TalkAnytime unit’s Command Port (DB9 connector at computer’s COM port; RJ45 connector at the TalkAnytime unit). 2. Start TalkAnytime Configuration Program. Launch the TalkAnytime program from the Windows Start menu (from the folder location determined during installation). Multi-Tech Systems, Inc. Chapter 5: Technical Configuration TalkAnyTime User Guide...
  • Page 65 In the lower left corner of the screen, the connection status of the TalkAnytime will be displayed. The messages in the lower left corner will change as detection occurs. The message “TalkAnytime Found” confirms that the TalkAnytime unit is in contact with the TalkAnytime configuration program. Skip to step 5. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 66 “Configuration” and each has its own dialog box for entering values. Generally, you can reach the dialog box for these parameter groups in one of four ways: pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Multi-Tech Systems, Inc. Chapter 5: Technical Configuration TalkAnyTime User Guide...
  • Page 67 6. Set Ethernet/IP Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “Ethernet/IP Parameters” Pulldown Icon Shortcut Sidebar Ctrl + Alt + I In each field, enter the values that fit your particular network. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 68 802.1p (continued) Call Control Priority VoIP Media Priority Others (Priorities) VLAN ID Multi-Tech Systems, Inc. Ethernet/IP Parameter Definitions (cont’d) Description Select to activate prioritization under 802.1p protocol (described below). Must be set to match network’s frame type. Default is Type II.
  • Page 69 Gateway Field Name DiffServ Parameter fields Call Control PHB Voip Media PHB Multi-Tech Systems, Inc. Ethernet/IP Parameter Definitions (cont’d) Values Description alphanumeric Descriptor of current voip unit to distinguish it from other units in system. Dynamic Host Configuration Protocol is a method for...
  • Page 70 Assured Forwarding behavior. The Voip Media PHB parameter defaults to the value 46 decimal (2E hex; 101110 binary – consider vis-à-vis TOS field above). To disable DiffServ, configure both fields to 0 decimal. Field Name FTP Parameter fields FTP Server Enable Multi-Tech Systems, Inc. TOTAL LENGTH FLAGS FRAGMENT OFFSET HEADER CHECKSUM PADDING …...
  • Page 71 GUI will have the same content as their counterparts in the Windows GUI; only the graphic presentation will be different. For more details on enabling the TalkAnytime web GUI, see the “Web Browser Interface” section of the Operation & Maintenance chapter of this manual. Multi-Tech Systems, Inc. Chapter 5: Technical Configuration TalkAnyTime User Guide...
  • Page 72 8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Pulldown Shortcut Multi-Tech Systems, Inc. Accessing “Voice/FAX Parameters” Icon Sidebar Ctrl + H TalkAnyTime User Guide Chapter 5: Technical Configuration...
  • Page 73 Chapter 5: Technical Configuration In each field, enter the values that fit your particular network. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 74 Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box. To copy a set of Voice/FAX parameters to all channels, select “Copy to All” and click Copy. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 75 Out of In/Out of Band, or Band Inband FAX Parameters Multi-Tech Systems, Inc. Voice/Fax Parameter Definitions Description When this button is clicked, all Voice/FAX parameters are set to their default values. Channel to be configured is selected here. Copies the Voice/FAX attributes of one channel to another channel.
  • Page 76 Cancellation Forward Error Correction Multi-Tech Systems, Inc. Voice/Fax Parameter Definitions (cont’d) Determines whether selection of coder is manual or automatic. When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max Bandwidth setting.
  • Page 77 60 to 400 Jitter Value Optimizat- 0 to 12 ion Factor Multi-Tech Systems, Inc. Voice/Fax Parameter Definitions (cont’d) ) Description Dynamic Jitter defines a minimum and a maximum jitter value for voice communications. When receiving voice packets from a remote...
  • Page 78 Discon- seconds; nection Default = 30 sec. Multi-Tech Systems, Inc. Voice/Fax Parameter Definitions (cont’d) ) Description The Automatic Disconnection group provides four options which can be used singly or in any combination. The Jitter Value defines the average inter-arrival packet deviation (in milliseconds) before the call is automatically disconnected.
  • Page 79 Chapter 5: Technical Configuration 9. Set Telephony Interface Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing Telephony Interface Parameters Pulldown Icon Shortcut Sidebar Ctrl + Alt + N Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 80 The kinds of parameters for which values must be chosen depend on the type of telephony supervisory signaling or interface used (FXO, E&M, etc.). We present here the various parameters grouped and organized by interface type. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 81 Interface parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box. To copy a set of Interface parameters to all channels, select “Copy to All” and click Copy. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 82 1-99 Count , FXS Current Loss Generate Current Reversal Multi-Tech Systems, Inc. FXS Loop Start Interface: Parameter Definitions Description Enables FXS Loop Start interface type. Description Maximum number of rings that the TalkAnytime unit will issue before giving up the attempted call.
  • Page 83 1-99 Count No Response 1 – 65535 Timer (in seconds) Multi-Tech Systems, Inc. FXO Interface: Parameter Definitions* Description Enables FXO functionality Number of rings required before the TalkAnytime answers the incoming call. Length of time before call connection attempt is abandoned.
  • Page 84 FXO Supervision. When the selected Interface type is FXO, the Supervision button is active. Click on this button to access call answering supervision parameters and call disconnection parameters that relate to the FXO interface type. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 85 Detection Type Two-Way Silence Timer integer value in seconds Multi-Tech Systems, Inc. FXO Supervision Parameter Definitions Description When this option is selected, the FXO interface sends notice to make connection upon detecting current reversal from the PBX (which occurs when the called extension goes offhook).
  • Page 86 (fast busy), survivability tone, re-order tone Disconnect any tone from Tones Available Tones list Multi-Tech Systems, Inc. FXO Supervision Parameter Definitions Description Enables supervision of call disconnection using DTMF tones. DTMF Tone Pairs Low Tones 697Hz 770Hz 852Hz 941Hz These are DTMF tone pairs.
  • Page 87 (in Timer seconds) Disconnect on Call Progress Tone Multi-Tech Systems, Inc. E&M Interface Parameter Definitions Description enables E&M functionality Refers to the type of E&M interface being used. Each E&M interface type can be either 2-wire or 4-wire audio.
  • Page 88 Country Selection for Built-In Modem field (drop-down list), select the country that best fits your Multi-Tech Systems, Inc. Accessing “Regional Parameters” Pulldown Icon Shortcut Ctrl + R Each TA410 and TA810 TalkAnytime unit contains a built-in TalkAnyTime User Guide Chapter 5: Technical Configuration Sidebar...
  • Page 89 Field Name Values Country/ USA, Japan, UK, Region Custom Multi-Tech Systems, Inc. “Regional Parameter” Definitions Description Name of a country or region that uses a certain set of tone pairs for dial tone, ring tone, busy tone unobtainable tone survivability tone...
  • Page 90 Frequency 1 freq. in Hertz Frequency 2 freq. in Hertz Multi-Tech Systems, Inc. “Regional Parameter” Definitions Description Name of a country or region that uses a certain set of tone pairs for dial tone, ring tone, busy tone, and ‘unobtainable’ tone (fast busy tone),...
  • Page 91 Custom (button) Multi-Tech Systems, Inc. “Regional Parameter” Definitions (cont’d) Description (cont’d) Amplification factor of lower frequency of pair. This applies to the dial, ring, busy and ‘unobtainable’ tones that the TalkAnytime unit outputs as audio to the FXS, FXS, or E&M port.
  • Page 92 Multi-Tech Systems, Inc. “Regional Parameter” Definitions (cont’d) Description TalkAnytime units operating with the X.06 software release (and above) include a built-in modem. The administrator can dial into this modem to configure the TalkAnytime unit remotely.
  • Page 93 To access this customization feature, click on the Custom button on the Regional Parameters screen. (The “Custom” button is active only when “Custom” is selected in the Country/Region field.) Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 94 Cadence 4 duration in milliseconds Multi-Tech Systems, Inc. Custom Tone-Pair Settings Definitions Description Identifies the type of telephony signaling tone for which frequencies are being specified. About Defaults: US telephony values are used as defaults on this screen.
  • Page 95 To” address is that of a technician who has access to the mail server or TalkAnytime unit or both, and the VoIP administrator might also be designated as the “Reply-To” party. The main function of the Reply-To address is to receive error or failure messages regarding the emailed reports. Multi-Tech Systems, Inc. Accessing “SMTP Parameters” Pulldown...
  • Page 96 Login Name alpha- numeric, per email domain Multi-Tech Systems, Inc. “SMTP Parameters” Definitions Description In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP” in the Logs screen.
  • Page 97 Records Number of integer Days Multi-Tech Systems, Inc. “SMTP Parameters” Definitions (cont’d) Description Login password for TalkAnytime unit’s email account. This is the mail server’s IP address. This mail server must be accessible on the IP network to which the TalkAnytime unit is connected.

  • Page 98: Field Description

    Data channel Number carrying call. Duration Length of call. Packets Total packets sent Sent in call. Multi-Tech Systems, Inc. . The TalkAnytime unit TalkAnytime . The Custom Fields screen lets you pick which TalkAnytime unit Field Description Start Date and time the Date, phone call began.
  • Page 99 Identifier of site where call originated. Options When selected Silence Compression and Forward Error Correction by call originator. Multi-Tech Systems, Inc. “Custom Fields” Definitions (cont’d) Field Description Bytes Total bytes received in call. Received Coder Voice Coder /Compression Rate used for call will be listed in log.
  • Page 100 Chapter 5: Technical Configuration Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 101 However, when the web browser GUI is used, log files can still be sent to the voip administrator via email (which requires activating the SMTP logging option in this screen). Multi-Tech Systems, Inc. ’s performance and the phone call traffic that is passing...
  • Page 102 Port integer Online Statistics Updation Interval Multi-Tech Systems, Inc. “Logs” Screen Definitions Description Allows TalkAnytime debugging messages to be read via a basic terminal program like HyperTerminal ™ or equivalent. Normally, this should be disabled because it uses TalkAnytime processing resources. Console messages are meant for tech support personnel.
  • Page 103 Chapter 5: Technical Configuration To customize console messages by category and/or by channel, click on “Filters” and use the Console Messages Filters Settings screen. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 104 15. View System Information screen and set updating interval (optional). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “System Information” Screen Pulldown Shortcut Ctrl + Alt +Y Multi-Tech Systems, Inc. Chapter 5: Technical Configuration Icon Sidebar TalkAnyTime User Guide...
  • Page 105 Hardware alpha- numeric Multi-Tech Systems, Inc. System Information Parameter Definitions Description Indicates the version of the code that is used at the startup (booting) of the TalkAnytime. The boot code version is independent of the software version.
  • Page 106 “User Default” setup. A User Default setup may be useful as a baseline of site-specific values to which you can easily revert. Establishing a User Default Setup is optional. Multi-Tech Systems, Inc. Chapter 5: Technical Configuration TalkAnyTime User Guide...

  • Page 107: Chapter 6: Phonebook And Url Configuration

    Chapter 6: Phonebook and URL Configuration Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 108: Introduction

    Inbound Phonebook Inbound Phonebook configuration screens can be accessed using icons or the sidebar menu. Phonebook Icons Phonebook Pulldown Menu Inbound Phonebook Shortcut Multi-Tech Systems, Inc. Chapter 6: Phonebook and URL Configuration Description Inbound Phonebook Entries List Add Inbound Phonebook Entry...
  • Page 109 Chapter 6: Phonebook and URL Configuration 1. Select . Click Add. Inbound PhoneBook | List Entries 2. The Add/Edit Inbound PhoneBook screen appears. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 110 Add Prefix dialed digits Channel 1-4 or Number “Hunting” (for TA410) 1-8, or ”Hunting” (for TA810) Description 3. When your Inbound PhoneBook entries are completed, click on Save Setup in the sidebar menu to save your configuration. You can change your configuration at any time as needed for your system.

  • Page 111: Talkanytime Url Configuration

    Note: Use of phonebook entries and URL command lines is illustrated in the that follows. Multi-Tech Systems, Inc. Chapter 6: Phonebook and URL Configuration Portion of URL in question where a , b , c , and d are variables;...

  • Page 112: Talkanytime System Examples

    PBX and that plays a recorded message and allows callers to dial different extensions with DTMF signals from phone or keypad), and (c) calls by a trusted party into an institutional PBX and out into the local public phone system (PSTN). Multi-Tech Systems, Inc. Chapter 6: Phonebook and URL Configuration Command PC Whirlygig Gadget...

  • Page 113: Calls Into A Phone Pool

    Home PC User A Whirlygig Gadget Company Offices Call starts Path of Call here. Internet Multi-Tech Systems, Inc. Chapter 6: Phonebook and URL Configuration Ethernet LAN Web Server x8651 Comblasticator Specialist x8652 Zanfraditron...

  • Page 114: Technical Configuration For Phone Pool Call

    Chapter 6: Phonebook and URL Configuration Technical Configuration for Phone Pool Call Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 115: Calls To Specific Extensions Through An Ivr

    SPKR Home PC User B After hearing IVR’s outgoing message, caller uses TalkAny- time keypad to dial the desired extension. Multi-Tech Systems, Inc. Chapter 6: Phonebook and URL Configuration Whirlygig Gadget Company Offices IVR’s Outgoing Message 65.129.90.200 “Welcome to Whirlygig...

  • Page 116: Technical Configuration For Specific Extension Calls Via Ivr

    Chapter 6: Phonebook and URL Configuration Technical Configuration for Specific Extension Calls via IVR Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 117: Calls By Trusted Party Into Pbx And Beyond

    Whirlygig (for example, to call home) Manager just as he would from his “Joe” own office in the Whirlygig building. Multi-Tech Systems, Inc. Chapter 6: Phonebook and URL Configuration Whirlygig Gadget Company Offices Path of Call Ethernet LAN Web Server...

  • Page 118: Technical Configuration For Trusted-Party Calling Through Pbx

    Chapter 6: Phonebook and URL Configuration Technical Configuration for Trusted-Party Calling Through PBX Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 119: Inbound Phonebook List For Example System

    PSTN calling by the PBX extensions to which the TalkAnytime channels are connected. In either method, it is important to prevent unwanted access to the PSTN and especially toll calling through the PBX. Multi-Tech Systems, Inc. Chapter 6: Phonebook and URL Configuration...

  • Page 120: User's Perspective Of Talkanytime

    When the user clicks on either of these icons, the website will respond first by checking that the user’s PC meets the basic requirements to use TalkAnytime. Multi-Tech Systems, Inc. Chapter 6: Phonebook and URL Configuration TalkAnyTime User Guide...
  • Page 121 O.S. Settings Browser Settings Qualifications Query Window. The following window will appear to the user. Users who meet the requirements can continue by clicking OK. Multi-Tech Systems, Inc. Chapter 6: Phonebook and URL Configuration Requirement Windows 98 or Windows XP Internet Explorer 5.0 or higher...
  • Page 122 When the download of the TalkAnytime applet is complete, a message will appear indicating that a second download may be necessary. This second download is an Activex control. When the user right-clicks on the query box a menu will appear. Choose Install ActiveX Control to initiate the download. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 123 This screen will advise the user that Popup Blocking must be disabled in order to use TalkAnytime. When the popup-blocking function prevents TalkAnytime from being launched, a screen of this kind will appear: Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 124 The applet screen will change accordingly. Ending the Session. When the session is complete, the user can click on the Close button to shut down the applet program. Multi-Tech Systems, Inc. Chapter 6: Phonebook and URL Configuration TalkAnyTime User Guide...

  • Page 125: How Web Site Must Be Configured

    Any file will suffice. Typically the graphic image would include identify the department or product name associated with the call. For example, a web site might use separate graphic files to direct calls concerning various product lines or specially reduced-price products or promotions. Multi-Tech Systems, Inc. Chapter 6: Phonebook and URL Configuration TalkAnyTime User Guide...

  • Page 126: Qualifications Query Window

    Browser Audio Hardware O.S. Settings Browser Settings The following window will appear to the user. Multi-Tech Systems, Inc. Chapter 6: Phonebook and URL Configuration Requirement Windows 98 or Windows XP Internet Explorer 5.0 or higher Microphone & Speaker (in any form)
  • Page 127 DaName = "TalkAnytime® Communication Window"; window.open("http://65.129.90.200/tatfrm.cgi?Service=Sales&Codec=G723&Pr otocol=TCP&Packetization=30&Digits=No",null,"height=285,width=310, bar=no,resizable=no,status=no,toolbar=no,menubar=no,location=no,sc rollbars=no",true); The administrator and webmaster can customize the query window message as needed. Multi-Tech Systems, Inc. Chapter 6: Phonebook and URL Configuration "5.0 or higher. \n" + TalkAnyTime User Guide " \n" +...

  • Page 128: Help Documents For End-Users

    TalkAnytime. There are three of these files (one for calling into phone pools, a second for incoming calls to specific extensions, and a third for trusted users/employees who are granted access to the PBX via the TalkAnytime. These files are included on the TalkAnytime product CD. Multi-Tech Systems, Inc. Chapter 6: Phonebook and URL Configuration TalkAnyTime User Guide...

  • Page 129: Chapter 7: Operation And Maintenance

    Chapter 7: Operation and Maintenance Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 130: Operation And Maintenance

    This screen presents vital system information at a glance. Its primary use is in troubleshooting. This screen is accessible via the Configuration pulldown menu, the Configuration sidebar menu, or by the keyboard shortcut Ctrl + Alt + Y Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance TalkAnyTime User Guide...
  • Page 131 Hardware alpha- numeric Multi-Tech Systems, Inc. System Information Parameter Definitions Description Indicates the version of the code that is used at the startup (booting) of the TalkAnytime. The boot code version is independent of the software version.
  • Page 132 Chapter 7: Operation and Maintenance The frequency with which the System Information screen is updated is determined by a setting in the Logs screen Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 133: Statistics Screens

    In the web GUI, call progress details can be viewed by clicking on an icon (one for each channel) arranged similarly on the web- browser screen. The Call Progress Details Screen Multi-Tech Systems, Inc. Accessing Call-Progress Statistics Pulldown Shortcut Ctrl + Alt + A...
  • Page 134 Unlike the MultiVOIP products to which the TalkAnytime is related, TalkAnytime units use a proprietary call signaling protocol rather than any of the standard or Multi-Tech specific protocols (H.323, SIP, or SPP). Indicates whether the call in question is an incoming call or an outgoing call.
  • Page 135 Status AE, Mux Silence Compression Forward Error Correction Multi-Tech Systems, Inc. Call Progress Details: Field Definitions (cont’d) Values Displays the dialed digits that were matched to a phonebook entry. The digits transmitted by the this call. Of the digits transmitted by the this call, these are the digits that were confirmed as being received.

  • Page 136: About Logs

    About Logs Pulldown The Logs Screen Multi-Tech Systems, Inc. Accessing “Statistics: Logs” Icon Shortcut Ctrl + O TalkAnyTime User Guide Chapter 7: Operation and Maintenance Sidebar...
  • Page 137 Bytes sent integer value Bytes received integer value Multi-Tech Systems, Inc. Logs Screen Details: Field Definitions (cont’d) All calls are assigned an event number in chronological order, with the most recent call having the highest event number. The starting time of the call (event). The date is presented as a day expression of one or two digits, a month expression of one or two digits, and a four-digit year.
  • Page 138 0 to 255 Options Supplementary Services Info Multi-Tech Systems, Inc. Logs Screen Details: Field Definitions (cont’d) Description Identifier for the VOIP gateway that originated this call. IP address of the VOIP gateway from which the call was received.

  • Page 139: About Ip Statistics

    Chapter 7: Operation and Maintenance About IP Statistics Accessing IP Statistics Pulldown Sidebar Shortcut Icon Ctrl + P IP Statistics Screen Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 140 Received integer with Errors value Multi-Tech Systems, Inc. Description UDP versus TCP . (User Datagram Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data across an IP network. By contrast, TCP provides reliable, connection-oriented transmission of data.Both TCP and UDP split data into packets called “datagrams.”...
  • Page 141 “clearing” or resetting of the counter within the TalkAnytime software. Errors Multi-Tech Systems, Inc. IP Statistics: Field Definitions (cont’d) Description Sum of data packets of all types. Total number of error-laden packets received by this VOIP gateway since the last “clearing”...

  • Page 142: About Link Management

    The Link Management screen is essentially an automated utility for pinging endpoints on your voip network. This utility generates pings of variable sizes at variable intervals and records the response to the pings. Shortcut // Icon Ctrl + 2 // none Multi-Tech Systems, Inc. Accessing Link Management Pulldown none Sidebar...
  • Page 143 Clear command button Multi-Tech Systems, Inc. Link Management screen Field Definitions Description This is the IP address of the target endpoint to be pinged. This field determines how many pings will be generated by the Start Now command.

  • Page 144: Talkanytime Program Menu Items

    After the TalkAnytime program is installed on the PC, it can be launched from the Programs group of the Windows Start menu ( Start | Programs | TalkAnytime ____ | … ). In this section, we describe the software functions available on this menu. Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance Description These fields summarize the results of pinging.
  • Page 145 Select this to download new versions of IFM firmware as enhancements become available. The Interface Module (IFM) is the telephony interface for analog TalkAnytime units (TA410 & TA810). There is one IFM for each channel of the TalkAnytime unit. For each channel, the IFM handles the analog signals to and from the attached telephone, PBX or CO line.

  • Page 146: Configuration Option

    The “Configuration” option in the TalkAnytime Program menu launches the TalkAnytime Configuration software program. Configuration Port Setup The Configuration Port Setup option in the TalkAnytime Program menu brings up the COM Port Setup screen of the TalkAnytime configuration software. Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance TalkAnyTime User Guide...

  • Page 147: Date And Time Setup

    Note that the structure of the MultiTech web/FTP site may change without notice. However, firmware updates can generally be found using standard web techniques. For example, you can access updated firmware by doing a search or by clicking on Support. Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance TalkAnyTime User Guide...
  • Page 148 Chapter 7: Operation and Maintenance If you choose Support, you can select “TalkAnytime” in the Product Support menu and then click on Firmware to find TalkAnytime resources. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 149 Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the next 3 screens below pertain to the MVP3010 MultiVOIP which is closely related to the TalkAnytime, similar screens will appear for the TalkAnytime models described in this manual. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 150 Chapter 7: Operation and Maintenance Generally, the firmware file will be a self-extracting compressed file (with .zip extension), which must be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory. Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 151: Implementing A Software Upgrade

    TalkAnytime ____ x.xx. The final expression, x.xx, is the firmware version number. In the illustration below, the firmware version is 10.08, made for the TalkAnytime TA410 or TA810. When a new firmware version is installed, the TalkAnytime software can be upgraded in one step using the Upgrade Software command, or piecemeal using the Download Firmware command and the Download Factory Defaults command.

  • Page 152: Downloading Firmware

    Start | Programs | MVP____ x.xx | Download Firmware. 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance TalkAnyTime User Guide...
  • Page 153 6. Progress bars will appear at the bottom of the screen during the file transfer. The TalkAnytime’s “Boot” LED will turn off at the end of the transfer. 7. The Download Firmware procedure is complete. Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance TalkAnyTime User Guide...

  • Page 154: Downloading Factory Defaults

    If it is on, the command will not work. 2.To invoke the Download Factory Defaults command, go to Start | Programs | MVP____ x.xx | Download Factory Defaults. Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance TalkAnyTime User Guide...
  • Page 155 5. After the PC gets a response from the TalkAnytime, the Dialog – IP Parameters screen will appear. The user should verify that the correct IP parameter values are listed on the screen and revise them if necessary. Then click OK. Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance TalkAnyTime User Guide...

  • Page 156: Downloading Ifm Firmware

    7. The Download Factory Defaults procedure is complete. Downloading IFM Firmware The Interface Module (IFM) is the telephony interface for TalkAnytime units (TA410 & TA810). There is one IFM for each channel of the TalkAnytime unit. For each channel, the IFM handles the analog signals to and from the attached telephone, PBX or CO line.
  • Page 157 IFMs in the same voip be loaded with different IFM firmware.) 7. The main TalkAnytime Configuration screen will appear. Progress bars can be seen at the bottom of the screen while files are being copied. Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance TalkAnyTime User Guide...

  • Page 158: Setting And Downloading User Defaults

    2. Before the setup configuration is saved, you will be prompted to save the setup as the User Default Configuration. Select the checkbox and click OK. A user default file will be created. The TalkAnytime unit will reboot itself. Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance Save Current Setup as User Default Configuration MultiVOIP _____ will be brought down.
  • Page 159 3. To download the user defaults, go to Start | Programs | TalkAnytime xxx | Download User Defaults 4. A confirmation screen will appear indicating that this action will entail rebooting the TalkAnytime. Click OK. Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance TalkAnyTime User Guide...
  • Page 160 5. When the file transfer process is complete, the Dialog-- IP Parameters screen will appear. 6. Set the IP values per your particular VOIP system. Click OK. Progress bars will appear as the TalkAnytime reboots itself. Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 161: Setting A Password (Windows Gui)

    1. The TalkAnytime configuration program must be off when invoking the Set Password command. If it is on, the command will not work. 2. To invoke the Set Password command, go to Start | Programs | MVP____ x.xx | Set Password. Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance TalkAnyTime User Guide...
  • Page 162 5. A message will appear indicating that a password has been set successfully. After the password has been set successfully, the TalkAnytime will re-boot itself and, in so doing, its BOOT LED will light up. Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance TalkAnyTime User Guide...
  • Page 163 When TalkAnytime program asks for password at launch of program, the program will simply shut down if CANCEL is selected. The TalkAnytime program will produce an error message if an invalid password is entered. Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 164: Setting A Password (Web Browser Gui)

    NOTE: Record your user name and password in a safe place. If the password is lost, forgotten, or unretrievable, the user must contact MultiTech Tech Support in order to resume use of the TalkAnytime web browser GUI. Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance TalkAnyTime User Guide...

  • Page 165: Un-Installing The Talkanytime Software

    1. To un-install the TalkAnytime configuration software, go to Start | Programs and locate the entry for the TalkAnytime program. Select Uninstall. 2. You will be asked to shut down other applications while uninstalling the TalkAnytime software. Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance TalkAnyTime User Guide...
  • Page 166 3. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process. 4. A special warning message similar to that shown below may appear concerning the TalkAnytime software’s “.bin” file. Click Yes. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 167 Chapter 7: Operation and Maintenance 5. A completion screen will appear. Click Finish. Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 168: Upgrading Software

    As noted earlier (see the section Implementing a Software Upgrade above), the Upgrade Software command transfers, from the controller PC to the TalkAnytime unit, firmware, and settings. The settings can be either Factory Default Settings or Current Configuration Settings. Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance TalkAnyTime User Guide...

  • Page 169: Ftp Server

    IP network. An IP address must be assigned for each. IP Address of Control PC IP Address of TalkAnytime unit IP address of TalkAnytime unit Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance ____ . ____ .
  • Page 170 Agreement carefully.) Two examples of this are the “WSFTP” client and the “SmartFTP” client, with the former having an essentially text-based interface and the latter having a more graphically oriented interface, as of this writing. User preferences will vary. Examples here show use of both programs. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 171 Chapter 7: Operation and Maintenance 4. Enable FTP Functionality. Go to the IP Parameters screen and click on the “FTP Server: Enable” box. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 172 FTP client program. Enter the IP address of the TalkAnytime’s FTP Server. If you are using a browser, the address must be preceded by “ftp://” (otherwise you’ll reach the web GUI within the TalkAnytime unit). Multi-Tech Systems, Inc. File Names Description mvpt1Ftp.bin...
  • Page 173 7. Log In. Use the User Name and password established in item #2 above. The login screens will differ depending on whether the FTP file transfer is to be done with a web browser (see first screen below) or with an FTP client program (see second screen below). Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 174 8A. Download with Web Browser. 8A1. In the local Windows browser, locate the directory holding the TalkAnytime program files. The default location will be C:\Program Files \Multi-Tech Systems \TalkAnytime xxxx yyyy (where x and y represent TalkAnytime model numbers and software version numbers).
  • Page 175 8B1. In the local directory browser of the FTP client program, locate the directory holding the TalkAnytime program files. The default location will be C:\Program Files \Multi-Tech Systems \TalkAnytime xxxx yyyy (where x and y represent TalkAnytime model numbers and software version numbers).
  • Page 176 10. Log Out of FTP Session. Whether the file transfer was done with a web browser or with an FTP client program, you must log out of the FTP session before opening the TalkAnytime Windows GUI. Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 177: Web Browser Interface

    NOTE : The TalkAnytime Web GUI of the Configuration Program accommodates Mozilla Firefox. However, end-users cannot employ Mozilla Firefox to use TalkAnytime click-to-talk service. Multi-Tech Systems, Inc. TalkAnytime Configuration Web Browser GUI Overview Remote configuration and control of TalkAnytime units.
  • Page 178 The content and organization of the web GUI is directly parallel to the Windows GUI. For each screen in the Windows GUI, there is a corresponding screen in the web GUI. The fields on each screen are the same, as well. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 179 In order to use the web GUI, you must also install a Java application program on the controller PC. This Java program is included on the TalkAnytime product CD. ). Java is needed to support drop-down menus and multiple windows in the web GUI. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 180 To install the Java program, go to the Java directory on the TalkAnytime product CD. Double-click on the EXE file to begin the installation. Follow the instructions on the Install Shield screens. During the installation, you must specify which browser you’ll use in the Select Browsers screen. Multi-Tech Systems, Inc. TalkAnyTime User Guide...
  • Page 181 Windows GUI. As noted earlier, logging functions cannot be handled via the web GUI. And, because network communications will be slower than direct communications over a serial PC cable, command execution will be somewhat slower over the web browser GUI than with the Windows GUI. Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 182: Syslog Server Functions

    Logs menu under Configuration. The IP Address used will be that of the TalkAnytime itself. In the Port field, entered by default, is the standard (‘well-known’) logical port, 514. Multi-Tech Systems, Inc. Chapter 7: Operation and Maintenance TalkAnyTime User Guide...
  • Page 183 (normal, alert, critical, emergency, etc.). A sample presentation of SysLog info in the Kiwi daemon is shown below. SysLog programs will vary in features and presentation. Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 184: Chapter 8 Warranty, Service, And Tech Support

    Chapter 8 Warranty, Service, and Tech Support Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 185: Limited Warranty

    Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

  • Page 186: Technical Support

    Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following:...

  • Page 187: Multi-Tech Systems, Inc. Talkanytime User Guide

    Chapter 9: Regulatory Information Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 188: Emc, Safety, And R&Tte Directive Compliance

    This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur. Multi-Tech Systems, Inc. TalkAnyTime User Guide Chapter 9: Regulatory Information...

  • Page 189: Fcc Part 68 Telecom

    7. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.

  • Page 190: Canadian Limitations Notice

    This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. Multi-Tech Systems, Inc. TalkAnyTime User Guide Chapter 9: Regulatory Information...

  • Page 191: Weee Statement

    Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. The WEEE Directive covers all Multi-Tech products imported into the EU as of August 13, 2005. EU-based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.

  • Page 192: C-Rohs Ht/Ts Substance Concentration

    C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 有害/有毒物质/元素 成分名称 铅 (PB) 印刷电路板 电阻器 电容器 铁氧体磁环 继电器/光学部件 二极管/晶体管 振荡器和晶振 调节器 电压传感器 变压器 扬声器 连接器 螺丝、螺母以及 其它五金件 交流-直流电源...

  • Page 193: Appendix A: Cable Pinouts

    Appendix A: Cable Pinouts Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 194: Command Cable

    PC (which runs TalkAnytime configuration software). Ethernet Connector The functions of the individual conductors of the TalkAnytime’s Ethernet port are shown on a pin-by-pin basis below. RJ-45 Ethernet Connector Multi-Tech Systems, Inc. End-to-End Pin Info RJ-45 DB9F PIN NO. PIN NO.

  • Page 195: T1/E1 Connector

    4-Wire Input, 2-Wire Input 4-Wire Output Signal Ground (Output) Signal Battery (Output) Pin Functions (FXS/FXO Interface) FXS Pin Description Ring Multi-Tech Systems, Inc. Receive Pair (from line) Transmit Pair (to line) FXO Pin Description Ring TalkAnyTime User Guide Appendix A: Cable Pinouts...

  • Page 196: Appendix B: Tcp/Udp Port Assignments

    Appendix B: TCP/UDP Port Assignments Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 197: Well Known Port Numbers

    Well-known port numbers especially pertinent to TalkAnytime operation are listed below. Port Number Assignment List Well-Known Port Numbers Function telnet tftp snmp snmp tray gatekeeper registration H.323 SysLog Multi-Tech Systems, Inc. Port Number 1719 1720 5060 TalkAnyTime User Guide Appendix B: TCP/UDP Port Assignments...
  • Page 198 Index Multi-Tech Systems, Inc. TalkAnyTime User Guide...

  • Page 199: Index

    Bytes Received (call progress) field ...134 Bytes Received (SMTP logs) field ...99 Bytes received (statistics, logs) field ...137 Bytes Sent (call progress) field ...134 Multi-Tech Systems, Inc. Bytes Sent (SMTP logs) field ...99 Bytes sent (statistics, logs) field ...137 cabling problem, fixing...66 cabling procedure TA410...48...
  • Page 200 ...63 Configuration Version System Info...105 configuration, local ...60 configuration, saving ...106 user ...158 Multi-Tech Systems, Inc. configuration, user default ...106 Connection Problems, Solving ...66 Consecutive Packets Lost field...78 Console Message Settings, Filters for...103 console messages, enabling ...101 console parameters tracked...103 contacting technical support ...186...
  • Page 201 DTMF Capability (call progress) field ...135 DTMF Capability (SMTP logs) field...99 DTMF Capability (statistics, logs) field ...137 DTMF frequency chart ...86 Multi-Tech Systems, Inc. DTMF Gain (High Tones) field...75 DTMF Gain (Low Tones) field ...75 DTMF Gain field ...75 DTMF In/Out of Band field...75 DTMF inband ...75...
  • Page 202 FTP Server Enable (Ethernet/IP Parameters) field ...70 FTP Server function as added feature ...169 enabling ...171 FTP Server, contacting ...172 Multi-Tech Systems, Inc. FTP Server, invoking download/transfer using FTP client program ...175 using web browser ...174 FTP Server, logging in...173 FTP Server, logging out...176...
  • Page 203 Intercept Tone (Regional Params) and Offhook Alert (Voice/Fax Params) ...89 Intercept Tone and required Interface & Voice/Fax settings ...89 Interface field (E&M) ...87 Multi-Tech Systems, Inc. interface parameters, accessing ...79 interface parameters, setting ...79 inter-operation with phone system...8 IP Address (callee, statistics, logs) field ...138 IP Address (caller, statistics, logs) field ...138...
  • Page 204 Bytes Sent ...137 Disconnect Reason...137 DTMF Capability...137 Duration ...137 From (gateway)...137 Gateway Name (callee)...138 Gateway Name (caller) ...138 IP Address (callee)...138 Multi-Tech Systems, Inc. IP Address (caller) ...138 IP Direction column...137 Log #...137 Mode...137 Options (callee)...138 Options (caller) ...138 Outbound digits ...138 Outbound Digits Recvd ...137...
  • Page 205 PBX interaction ...8 personnel requirement for rack installation ...47 to lift during installation ...47 to lift unit during installation ...44 Phone Book Version Multi-Tech Systems, Inc. System Info...105 Phone Signaling Tones & Cadences...88 phone/IP details importance of writing down...60 phonebook configuration ...59 phonebook icons T1...108...
  • Page 206 Set Password option description (TalkAnytime program menu) ...145 Set Regional Parameters ...88 Set SMTP Parameters ...95 Set Telephony Interface Parameters ...79 Multi-Tech Systems, Inc. Set Voice/FAX Parameters...72 setting Ethernet/IP parameters ...67 setting password ...161 web browser GUI...164 setting user defaults ...158 setup, saving ...106...
  • Page 207 TalkAnytime software moving around in...66 TCP/UDP compared IP Statistics context...140 technical configuration prerequisites to...60 summary ...59 Multi-Tech Systems, Inc. technical configuration procedure detailed ...64 summary ...63 technical support...186 telecom safety warnings ...44 telephony interface parameters ...61 telephony interface parameters, setting ...79 telephony interfaces uses of...48...
  • Page 208 Voice/FAX Parameter fields Minimum Jitter Value...77 Voice/FAX Parameter fields Maximum Jitter Value ...77 Voice/FAX Parameter fields Optimization Factor ...77 Voice/FAX Parameter fields Multi-Tech Systems, Inc. Automatic Disconnection ...78 Voice/FAX Parameter fields Jitter Value...78 Voice/FAX Parameter fields Call Duration ...78 Voice/FAX Parameter fields Consecutive Packets Lost ...78...
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