Error messages
Troubleshooting takes place by disconnecting individual CAN bus connections. Other error
messages are generated in the process. The decisive factor is that the original message "5009 or
5010" is no longer displayed.
Disconnect CAN bus cable between control board
and motor. Then restart the device. Does the error
still appear?
Yes
No
Disconnect the communication line between the
Replace CAN bus cable. Check whether the fault still
operating unit and the control board. Check whether
appears.
the fault still appears.
Yes
Replace motor.
No
Yes
Replace communication line. Check whether the fault
Restore software with USB backup tool
still appears.
Yes
Replace control board
Replace operating unit
Service-instructions
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