Requesting Technical Support; Self-Help Online Tools And Resources; Opening A Case With Jtac - Juniper ACX5048 Manual

ACX5048 and ACX5096 Universal Access Router

Requesting Technical Support

Self-Help Online Tools and Resources

Opening a Case with JTAC

xviii
E-mail—Send your comments to
or topic name, URL or page number, and software version (if applicable).
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or Partner Support Service
support contract, or are covered under warranty, and need post-sales technical support,
you can access our tools and resources online or open a case with JTAC.
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
Find CSC offerings: http://www.juniper.net/customers/support/
Search for known bugs:
Find product documentation:
Find solutions and answer questions using our Knowledge Base:
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications:
http://kb.juniper.net/InfoCenter/
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
Open a case online in the CSC Case Management tool:
To verify service entitlement by product serial number, use our Serial Number Entitlement
(SNE) Tool: https://tools.juniper.net/SerialNumberEntitlementSearch/
You can open a case with JTAC on the Web or by telephone.
Use the Case Management tool in the CSC at
Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
techpubs-comments@juniper.net
.
http://www2.juniper.net/kb/
http://www.juniper.net/techpubs/
http://www.juniper.net/cm/
. Include the document
.
http://kb.juniper.net/
http://www.juniper.net/cm/
.
Copyright © 2015, Juniper Networks, Inc.